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Ramada Plaza by Wyndham JHV Varanasi

5.0 star property
Luxury hotel connected to a shopping centre in Varanasi with free parking

Photo gallery for Ramada Plaza by Wyndham JHV Varanasi

Exterior
Dining
Minibar, in-room safe, desk, blackout curtains
Ballroom
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Gym
The current price is AU$257
includes taxes & fees
10 Dec - 11 Dec

Explore the area

View map
The Mall, Cantonment, Varanasi, Uttar Pradesh, 221002
  • Place, JVH Mall
    ‪1 min walk‬
  • Place, Dasaswamedh ghat
    ‪5 min drive‬
  • Place, Kashi Vishwanath Temple
    ‪5 min drive‬
  • Airport, Varanasi (VNS-Lal Bahadur Shastri)
    ‪24 min drive‬

Room options

View all photos for Superior Twin Room, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 Twin Bed, Club Floor, Club Lounge Access, Non-Smoking

Minibar, in-room safe, desk, blackout curtains

1 Twin Bed, Club Floor, Club Lounge Access, Non-Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 King Bed, Club Floor, Club Lounge Access, Non-Smoking

Minibar, in-room safe, desk, blackout curtains

1 King Bed, Club Floor, Club Lounge Access, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed, Suite, Club Lounge Access, Non-Smoking

Minibar, in-room safe, desk, blackout curtains

1 King Bed, Suite, Club Lounge Access, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Single Bed, Accessible, Non Smoking (Mobility)

Minibar, in-room safe, desk, blackout curtains

Room, 1 Single Bed, Accessible, Non Smoking (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 Queen Bed, 1 Bunk Bed, Family Suite, Club Lounge Access, Non-Smoking

1 Queen Bed, 1 Bunk Bed, Family Suite, Club Lounge Access, Non-Smoking

1 Queen Bed, 1 Bunk Bed, Family Suite, Club Lounge Access, Non-Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Twin Bed, Premium Room, Non-Smoking

1 Twin Bed, Premium Room, Non-Smoking

1 Twin Bed, Premium Room, Non-Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

About the area

Varanasi

At Ramada Plaza by Wyndham JHV Varanasi, you'll be connected to a shopping centre and 5.7 km (3.5 mi) from Kashi Vishwanath Temple. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna, kids' swimming pool and pool loungers. 12147 square feet (1128 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7 AM and 10:30 AM. There's also the convenience of airport pick-up service. .Attractions within a 10-minute drive of this 5-property class Varanasi hotel include Dasaswamedh ghat and Assi Ghat.

What's nearby

  • JVH Mall - 1 min walk - 0.1 km
  • Dasaswamedh ghat - 5 min drive - 5.2 km
  • Kashi Vishwanath Temple - 5 min drive - 5.2 km
  • Assi Ghat - 8 min drive - 7.6 km
  • Banaras Hindu University - 13 min drive - 11.2 km

Getting around

  • Sarnath Station - 9 min drive
  • Varanasi (VNS-Lal Bahadur Shastri) - 39 min drive

Restaurants

  • ‪Sri Annapurna - ‬3 min drive
  • ‪lemon grass - ‬3 min drive
  • ‪Shree Shivay Restaurant - ‬3 min drive
  • ‪McDonald's - ‬1 min walk
  • ‪Nadesar Palace Hotel - ‬13 min walk

About this property

Ramada Plaza by Wyndham JHV Varanasi

Luxury hotel connected to a shopping centre in Varanasi with free parking
Ramada Plaza by Wyndham JHV Varanasi offers its guests a kids' pool, an outdoor pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 12147 square feet (1128 square metres) and includes a conference centre. A terrace, barbecue grills, and gift shops/newsstands are also featured at the luxury Ramada Plaza by Wyndham JHV Varanasi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Varanasi hotel.

  • 1 building
  • 120 guestrooms or units
  • 6 levels
  • Conference rooms
  • 12147 sq ft of conference space
  • 1128 sq. m of conference space
  • Built in 2006
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Ramada Plaza by Wyndham JHV Varanasi offers 120 accommodations with minibars and a safe. Satellite televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Varanasi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7 AM to 10:30 AM for a fee: INR 1,180 for adults and INR 884 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Palate

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12,147 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The property will be renovating from 10 January 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ramada Plaza by Wyndham JHV Varanasi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2360.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 3540
  • New Year's Eve (31 December) Gala Dinner per child: INR 3540 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately INR 1180 for adults and from INR 884 for children
  • Airport shuttle fee: INR 1365 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: INR 1365
  • Rollaway bed fee: INR 2360.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Parties and events are allowed on site
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. Parties and events are allowed on site. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide either a negative PCR COVID-19 test result, or a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

JHV
Ramada JHV
Ramada Plaza JHV
Ramada Plaza JHV Hotel
Ramada Plaza JHV Hotel Varanasi
Ramada Plaza JHV Varanasi
Ramada Hotel Varanasi
Ramada Plaza Jhv Varanasi Hotel Varanasi
Ramada Varanasi
Varanasi Ramada
Ramada Hotel Varanasi
Ramada Varanasi
Varanasi Ramada
Ramada Plaza by Wyndham JHV Varanasi Hotel
Ramada Plaza by Wyndham JHV Varanasi Varanasi
Ramada Plaza by Wyndham JHV Varanasi Hotel Varanasi

Frequently asked questions

What is the cancellation policy at Ramada Plaza by Wyndham JHV Varanasi?

Ramada Plaza by Wyndham JHV Varanasi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ramada Plaza by Wyndham JHV Varanasi?

As of 9 Dec 2025, prices found for a 1-night stay for 2 adults at Ramada Plaza by Wyndham JHV Varanasi on 10 Dec 2025 start from AU$256.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ramada Plaza by Wyndham JHV Varanasi?

Yep, Ramada Plaza by Wyndham JHV Varanasi has a free self car park.

Does Ramada Plaza by Wyndham JHV Varanasi have a pool?

Ramada Plaza by Wyndham JHV Varanasi has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Ramada Plaza by Wyndham JHV Varanasi?

Ramada Plaza by Wyndham JHV Varanasi features a health club, an outdoor pool and a steam room. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Ramada Plaza by Wyndham JHV Varanasi a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Ramada Plaza by Wyndham JHV Varanasi.

Are there hot tubs in the rooms at Ramada Plaza by Wyndham JHV Varanasi?

No, but there are deep-soaking baths in the guestrooms.

Does Ramada Plaza by Wyndham JHV Varanasi serve breakfast?

Yep, continental brekkie is served daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Ramada Plaza by Wyndham JHV Varanasi?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ramada Plaza by Wyndham JHV Varanasi?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Ramada Plaza by Wyndham JHV Varanasi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Ramada Plaza by Wyndham JHV Varanasi?

No, pets and service animals are not allowed.

Ramada Plaza by Wyndham JHV Varanasi Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 111 out of 366 reviews
Rating 8 - Good. 118 out of 366 reviews
Rating 6 - Okay. 64 out of 366 reviews
Rating 4 - Poor. 39 out of 366 reviews
Rating 2 - Terrible. 34 out of 366 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Anup

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Train for Profit

Front Office staff lacks proper training.
Stayed 1 night in Aug 2025

6/10 Okay

Shigeharu

Stayed 2 nights in Aug 2025

10/10 Excellent

Shailesh

Travelled with family and small children
Liked: Amenities
We had a comfortable stay with our family. Very good food too.
Stayed 2 nights in Jul 2025

8/10 Good

Shrimant K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms were really tiny, and the furniture in the bathroom needs an upgrade
Stayed 1 night in Jun 2025

6/10 Okay

richard

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property was under renovation at lacked atmosphere. Rooms despite the upgrade were unfinished. Staff limited and the worse service we experienced throughout our time in India . It was overpriced for the experience however when highlighting issues the management were not interested. Intermittent hot water in the shower either scolding or cold. Despite being fairly empty unable to serve 4 meals at the same time. One person finished before the 4th person received their food , this happened twice. Generally disappointing. Not value for money compared with other stays.
Stayed 2 nights in Jul 2025

10/10 Excellent

Radhika

Stayed 2 nights in Jun 2025

10/10 Excellent

Aditya

Stayed 2 nights in Jun 2025

6/10 Okay

Abhinav

Travelled with group
Liked: Cleanliness

Not worth the money.

I was amazed to see that there was no valet service. Then the bell bous don't want to pick luggage. Once when we ordered something from the bar it took 3 reminders and 55min for it to reach us. The reason qouted was that there was internal breifing going on and they thought it was more important that guest service. No hot water beyond working hours. No coffee machine even in there top tariff suite. The breakfast was subpar. And the staff was really rude. Overall did not feel like a 5 star or a suite experience. Have stayed in Taj many times and regretted not staying there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

DONTHIRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Fahim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Pankaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Vinay

Business traveller
Disliked: Staff & service, room comfort
I was put up in the newly refurbished room, had iron board but no iron. When they provided iron it sparked and trip the circuit breaker if my room. It took them half an hour at 1130pm to sort out. Again it tripped at 4am. I stayed I. The room for 4 hours with two beaker trip. Seems they have pushed the new room without proper check. Disappointing experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas, Sawston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price for the package - if you’re doing a couple of days in Varanasi for sight-seeing, then the included breakfast, high tea and 2 pieces of laundry are very helpful. Frustratingly, the hotel has a “no outside food” policy, but the dining options are pretty reasonable, so it’s not too bad. You’re quite far from any of the tourist spots, so you’ll need to get autos/ taxis from the hotel every time. The overall standard of the hotel is high - much higher than I was expecting for the price. Recommended.
Stayed 2 nights in Apr 2025

8/10 Good

KADARNATH

Stayed 2 nights in Mar 2025

4/10 Poor

Ashish

Stayed 2 nights in Mar 2025

8/10 Good

Uma

Stayed 4 nights in Mar 2025

8/10 Good

Uma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time trying Ramada and me and my kids enjoyed the stay. Will stay again if we come to kasi. WiFi was poor inside the rooms and hence my daughter had to go to the lobby to work on demand. Better WiFi connections will benefit those who needs to work as part of these personal trips. Loved the shower head even-though the tub was too old.
Stayed 1 night in Mar 2025

4/10 Poor

PRODIP

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too bad for stay as services are very bad,even after reminder not taken care.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Vasu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Kshitij

Travelled with family and small children
Disliked: Amenities
The rooms were noisy - we were able to hear the washroom sounds (flush) from the room next door every single time they used it. It is also a very old property it seems and so the washrooms felt like old and repaired. Lastly they have some construction still going on so that adds a bit of not so good flavour to the property.
Stayed 2 nights in Jan 2025

2/10 Terrible

Chandrasekar

Travelled with partner
Disliked: Staff & service, amenities
My biggest regret staying at this hotel was not listening to other guests poor reviews of this hotel and not choosing another hotel for our 5 night stay in Varanasi. The only positives for our stay was the dining was above average regarding the breakfast buffet. The front desk staff has no interest in customer satisfaction. We had a 3 week stay in India and all other five hotels we stayed at were excellent. We had to contact the front desk multiple times to receive hot water in the room. We also had to get our room key reactivated several times to get into our room. The front desk staff was never apologetic for these inconveniences and in fact, acted as if I was a nuisance to them for contacting them. The last and most egregious act by the front desk staff was actually after we had already checked out. We were waiting for our transport to go to our next destination and the front desk staff person asked my wife to come to the desk and informed her that we would be charged an extra fee for extra dirty towels that they would not be able to launder. We had a coffee spill in the room during out stay and we cleaned the spill ourselves with 2 small hand towels. The front desk manager told us that it was our fault for cleaning the spill ourselves and should have contacted the housekeeping staff. We were charged an extra 700 rupees for the cost of these towels. Clearly , the hotel's priorities are to capture every cost they can from the customer rather than customer satisfaction.
Stayed 4 nights in Jan 2025

6/10 Okay

Cynthia

Liked: Cleanliness
Disliked: Staff & service
I was extremely unhappy with my stay. The room was clean and new enough, albeit with no frills (on par with a two star property in America). The cleaning staff and door staff were fantastic, and the food at the restaurant was very good. I had no hot water for the entirety of my stay. The front desk staff were rude, entirely unapologetic, and unhelpful. I was having trouble with Ubers canceling and asked the front desk to assist in booking a taxi for me. The guy was rude and refused to call a taxi service for me, saying that he could give me their phone number. Which obviously wasn’t helpful, as I was having difficulty managing the language barrier with other drivers. The service staff at breakfast were also rude and insolent and showed no competence in helping me navigate the menu around my food allergy. One of the chefs was very helpful at breakfast, and the rest of the staff were actively rude. This property has obviously ignored ongoing issues with hot water, so I was shocked that I had no hot water for my entire stay. There was no explanation and no apology. This hotel cost significantly more than others in Varanasi, and was not worth half of what I paid. It did not come close to five stars in any way. I spoke with a manager on my way out, and he was also unapologetic and made some empty excuses for their rude and poorly trained staff. This hotel provided little in the way of comfort and nothing in the way of service. I couldn’t even shower. Brutal. Avoid at all costs.
Stayed 1 night in Feb 2025

2/10 Terrible

Adarsh

Stayed 2 nights in Jan 2025

2/10 Terrible

Adarsh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lacks basic facilities and courtesy

Stayed there for 4 days and the AC didn’t work for 2 days and 1 day there was no hot water available in the bathroom. Nobody took the ownership and everyone was just clueless. Forget 5 star, even the basic hotel will have such basic facilities which Ramada JHV failed to provide. We can understand that sometimes systems fail, but how you own it up and communicate clearly with the customer that matters. Was absolutely not worth the money I paid.
Stayed 1 night in Feb 2025