Shangri-La Sydney

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
Premier Harbour Bridge King Room
2 restaurants, breakfast served
Exterior
Luxury
5.0 star property
9.2

Wonderful

Harbour elegance with panoramic vistas

Spectacular views of the Sydney Harbour and Opera House greet you from beautifully designed, spacious rooms. Delight in the Horizon Lounge's plentiful, artfully arranged cuisine, and unwind in the rooftop bar with panoramic vistas.

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$293
includes taxes & fees
17 May - 18 May

Explore the area

View map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪5 min walk‬
  • Place, Circular Quay
    ‪10 min walk‬
  • Place, Sydney Opera House
    ‪16 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪14 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2
  • Free Wi-Fi

Horizon Club Sydney Harbour Room

  • Sleeps 3
  • Free Wi-Fi

Deluxe Barangaroo City King

9.2 out of 10
Wonderful
(126 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 2 Single Beds (Barangaroo City)

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(28 reviews)
  • Partial sea view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • Partial sea view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(128 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Opera House, 2 Single Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Executive Barangaroo Harbour 1 King (High Floor)

9.0 out of 10
Wonderful
(65 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Barangaroo 2 Double Beds (High Floor)

9.4 out of 10
Exceptional
(30 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Executive Sydney Harbour 2 Double Beds (High Floor)

9.8 out of 10
Exceptional
(20 reviews)
  • Harbour view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Executive Opera House City 1 King (High Floor)

9.2 out of 10
Wonderful
(102 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Opera House City 2 Double Beds (High Floor)

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Horizon Premier Sydney Harbour 1 King, Club Lounge Access (High Floor)

  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Sydney Harbour 1 King (High Floor)

9.4 out of 10
Exceptional
(49 reviews)
  • Harbour view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Harbour Bridge Suite 1 King, Club Lounge Access

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Horizon Barangaroo Harbour 1 King, Club Lounge Access (High Floor)

9.4 out of 10
Exceptional
(38 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Horizon Sydney Harbour 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • Harbour view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Horizon Sydney Harbour Suite 1 King, Club Lounge Access (High Floor)

  • Harbour view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Premier Harbour Bridge King Room

8.0 out of 10
Very good
(7 reviews)
  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Horizon Opera House City 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(32 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Ambassador Suite, Club Lounge Access (High Floor)

  • City view
  • 105 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Horizon Spa Suite 1 King, Club Lounge Access (High Floor)

  • Bay view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Horizon Tower Suite 1 King, Club Lounge Access (High Floor)

  • Harbour view
  • 87 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Governor Suite, Club Lounge Access (High Floor)

  • Harbour view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Presidential Suite, Club Lounge Access (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Royal Suite, Club Lounge Access (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Sydney Harbour Suite 1 King, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Harbour view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Grand Premier Sydney Harbour 1 King (High Floor)

9.4 out of 10
Exceptional
(22 reviews)
  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Darling Harbour Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Opera House City View Room

  • Sleeps 2
  • Free Wi-Fi

Executive Opera House City View Room

  • Sleeps 2
  • Free Wi-Fi

Horizon Barangaroo Harbour King

  • Sleeps 3
  • Free Wi-Fi

Executive Sydney Harbour Suite

  • Sleeps 3
  • Free Wi-Fi

Deluxe Barangaroo City King

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • Free Wi-Fi

Deluxe Barangaroo City Twin

  • Sleeps 2
  • Free Wi-Fi

Deluxe Opera House City View King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • Free Wi-Fi

Deluxe Opera House City View Twin Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Harbour Bridge Twin Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Harbour Bridge King Room

  • Sleeps 3
  • Free Wi-Fi

Executive Sydney Harbour King Room

  • Sleeps 3
  • Free Wi-Fi

Executive Sydney Harbour Twin Room

  • Sleeps 2
  • Free Wi-Fi

Executive Barangaroo Harbour Twin

  • Sleeps 2
  • Free Wi-Fi

Executive Barangaroo Harbour King

  • Sleeps 3
  • Free Wi-Fi

Executive Opera House City View Twin Room

  • Sleeps 2
  • Free Wi-Fi

Executive Opera House City View King Room

  • Sleeps 3
  • Free Wi-Fi

Premier Harbour Bridge Room

  • Sleeps 3
  • Free Wi-Fi

Harbour Bridge Suite

  • Sleeps 3
  • Free Wi-Fi

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3
  • Free Wi-Fi

Horizon Club Spa Suite

  • Sleeps 3
  • Free Wi-Fi

Horizon Club Sydney Harbour Suite

  • Sleeps 3
  • Free Wi-Fi

Horizon Club Tower Suite

  • Sleeps 3
  • Free Wi-Fi

Ambassador Suite

  • Sleeps 2
  • Free Wi-Fi

Presidential Suite

  • Sleeps 2
  • Free Wi-Fi

Royal Suite

  • Sleeps 2
  • Free Wi-Fi

Horizon Club Opera House City Room

  • Sleeps 3
  • Free Wi-Fi

The Rocks Suite

  • Sleeps 2
  • Free Wi-Fi

Grand Premier Sydney Harbour Room

  • Sleeps 3
  • Free Wi-Fi

The Governor Suite

  • Sleeps 2
  • Free Wi-Fi

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About the area

Sydney

A luxury stay in Sydney awaits you at Shangri-La Sydney. You'll be within steps of The Big Dig Archaeology Education Centre and within a short 5-minute stroll of Museum of Contemporary Art. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Altitude Restaurant, is open for lunch and dinner. Blu Bar on 36 is the hotel's own cocktail bar. Enjoy the gym, sauna and pool loungers. 20450 square feet (1900 square metres) of event facilities include 20 meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class The Rocks hotel include The Rocks Markets and Sydney Observatory.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.3 km
  • The Rocks Markets - 5 min walk - 0.5 km
  • Circular Quay - 10 min walk - 0.9 km
  • Sydney Harbour Bridge - 12 min walk - 1.1 km
  • Sydney Opera House - 16 min walk - 1.3 km

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • ‪Fortune of War - ‬5 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk
  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Brew Cafe - ‬3 min walk
  • ‪Maybe Sammy - ‬2 min walk

About this property

Shangri-La Sydney

Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20450 square feet (1900 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the luxury Shangri-La Sydney. Parking is available for a fee.

This 5-star Sydney hotel is smoke free.

  • 1 building
  • 565 guestrooms or units
  • 36 levels
  • 2 dining venues
  • Conference rooms
  • 20450 sq ft of conference space
  • 1900 sq. m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant
  • Lobby Lounge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,450 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 36 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults and AUD 25 to 25 for children
  • Valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number 92 003 643 963

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Frequently asked questions

What is the cancellation policy at Shangri-La Sydney?

Shangri-La Sydney offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Sydney?

As of 6 May 2026, prices found for a 1-night stay for 2 adults at Shangri-La Sydney on 17 May 2026 start from AU$293, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Sydney?

Yep, Shangri-La Sydney has secured covered valet parking with in/out privileges for AUD 105 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Are there any beaches close to Shangri-La Sydney?

The closest beach to Shangri-La Sydney is Bondi Beach (7.3 km).

Is there a spa on site at Shangri-La Sydney?

Yep, there is an onsite spa at Shangri-La Sydney. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Shangri-La Sydney have a pool?

Shangri-La Sydney has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Shangri-La Sydney?

Shangri-La Sydney features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Shangri-La Sydney a romantic place to stay?

Couples spa treatments and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Sydney.

Is Shangri-La Sydney family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Sydney is a hit with families.

Does Shangri-La Sydney serve breakfast?

You bet, our visitors can't get enough of the buffet brekkie here! Offered weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Shangri-La Sydney?

No, Shangri-La Sydney does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Sydney?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Sydney?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Shangri-La Sydney?

No, only service animals are allowed.

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1927 out of 2654 reviews
Rating 8 - Good. 420 out of 2654 reviews
Rating 6 - Okay. 175 out of 2654 reviews
Rating 4 - Poor. 77 out of 2654 reviews
Rating 2 - Terrible. 55 out of 2654 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was beyond expectations and simply beautiful and made us so happy to appreciate some of the greatest Australia icons and landmarks.
Stayed 3 nights in Apr 2026

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great staff and amenities.
Stayed 1 night in Mar 2026

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff were friendly and helpful. The hotel is such a great place to stay
Stayed 1 night in Apr 2026

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Shangri la hotel. Amazing staff, amazing food, really clean and great facilities with a great view of the Opera house and the harbour bridge while we had breakfast every morning. Can't fault this property at all and we are already planning our next trip here!
Stayed 7 nights in Apr 2026

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service, definitely coming back!
Stayed 1 night in Apr 2026

10/10 Excellent

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great. All of the team there were really friendly and helpful. Such a nice place to say and great location
Stayed 4 nights in Apr 2026

10/10 Excellent

Meegan Lee

Stayed 3 nights in Apr 2026

6/10 Okay

Ayed

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was really disappointed with my stay at Shangri-La. The rooms are very outdated and have a noticeable unpleasant smell. The carpets feel old and worn, which doesn’t give a clean or fresh impression at all. The beds and pillows were quite uncomfortable, making it hard to get a good night’s sleep. Overall, the condition of the room falls well below what you’d expect from a five-star hotel. In my opinion, the property is in serious need of a full renovation to bring it back up to standard.
Stayed 1 night in Mar 2026

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served my travel requirements perfectly
Stayed 2 nights in Mar 2026

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid over &1000 for a Saturday night stayed on level 31 considered a premium room with views over opera house & harbour bridge. This level of accommodation allowed me access to level 30 for afternoon tea, then canapés & unlimited wine & drinks. Then breakfast in the am. My sons room was level 8 & not allowed the privileges I had. My room was standard hotel accommodation not worth $1000. The shower had a fixed head & I would have liked a separate hose head for extra cleanliness. The staff were very helpful. Food & drinks were lovely. My room for $1000 was totally overpriced .
Stayed 1 night in Mar 2026

8/10 Good

Arna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2026

10/10 Excellent

Amelia

Stayed 4 nights in Feb 2026

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing.
Stayed 3 nights in Feb 2026

10/10 Excellent

Linda Jayne

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Jan 2026

10/10 Excellent

Peter

Stayed 1 night in Jan 2026

10/10 Excellent

Prue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large room. Comfortable bed. Large bathroom.
Stayed 1 night in Feb 2026

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
How can you fault the Shagri-La? That’s right - you can’t because it is perfect! Clean room, beautiful views of Sydney Harbour, the Opera House and Harbour Bridge, attentive staff, delicious food and much more! We loved our stay and even received a lovely upgraded room! Our girls “week day” escape was perfect! Can’t wait to return! Thank you x
Stayed 2 nights in Jan 2026

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, amenities
everything was very good
Stayed 3 nights in Jan 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2026

10/10 Excellent

Mitchell

Stayed 2 nights in Jan 2026

10/10 Excellent

Cremilde

Stayed 1 night in Feb 2026

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, spacious, clean, great staff, great amenities,
Stayed 3 nights in Jan 2026

10/10 Excellent

Carl

Stayed 3 nights in Jan 2026

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Self check in
Stayed 1 night in Feb 2026