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Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre

Where to?

Dates

January 2026

February 2026

Creator video - submitted by Volha’s Travel Vault

Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Free Wi-Fi
Air-conditioning

includes taxes & fees

1 Feb - 2 Feb

Explore the area

176 Cumberland Street, The Rocks, NSW, 2000

Place, The Rocks Markets
‪5 min walk‬
Place, Circular Quay
‪9 min walk‬
Place, Sydney Opera House
‪14 min walk‬
Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
‪13 min drive‬

Room options

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Harbour Bridge Room

Sleeps 2

Horizon Club Sydney Harbour Room

Sleeps 3

Deluxe Darling Harbour 1 King

Wonderful

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
1 King Bed
City view

Deluxe Darling Harbour 2 Twins

Wonderful

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
2 Single Beds
City view

Deluxe Harbour Bridge King Room

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

45 sq m
Sleeps 3
1 King Bed
Partial sea view

Deluxe Harbour Bridge Twin Room

Excellent

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

50 sq m
Sleeps 3
2 Single Beds
Partial sea view

Deluxe Opera House, Room, 1 King Bed, City View

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
1 King Bed
City view

Deluxe Opera House, 2 Single Beds, City View

Wonderful

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
2 Single Beds
City view

Executive Darling Harbour 1 King

Wonderful

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
1 King Bed
Bay view

Executive Darling Harbour 2 Twins

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
2 Double Beds
Bay view

Executive Sydney Harbour View 2 Twins

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

50 sq m
Sleeps 3
2 Single Beds
Harbour view

Executive Opera House City View 1 King

Wonderful

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
1 King Bed
City view

Executive Opera House City View 2 Twins

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Sleeps 3
2 Single Beds
City view

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

60 sq m
Sleeps 3
1 King Bed
Harbour view

Executive Sydney Harbour View 1 King

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

45 sq m
Sleeps 3
1 King Bed
Harbour view

Harbour Bridge Suite 1 King

Excellent

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

83 sq m
Sleeps 3
1 King Bed
Partial sea view

Horizon Darling Harbour 1 King

Wonderful

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

40 sq m
Sleeps 3
1 King Bed
Bay view

Horizon Sydney Harbour View 1 King

Wonderful

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

45 sq m
Sleeps 3
1 King Bed
Harbour view

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

83 sq m
1 bedroom
Sleeps 3
1 King Bed
Harbour view

Premier Harbour Bridge King Room

Good

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

60 sq m
Sleeps 3
1 King Bed
Harbour view

Horizon Opera House City View 1 King

Exceptional

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

40 sq m
Sleeps 3
1 King Bed
City view

Ambassador Suite, Lounge Access, High Floor

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

105 sq m
Sleeps 3
1 King Bed
City view

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

77 sq m
Sleeps 3
1 King Bed
Bay view

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

87 sq m
Sleeps 3
1 King Bed
Harbour view

Suite, Club lounge access, Harbour View (Governor, High Floor)

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

114 sq m
Sleeps 3
1 King Bed
Harbour view

Presidential Suite, Club lounge access, Harbour View (High Floor)

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Sleeps 3
1 King Bed
Harbour view

Royal Suite, Club lounge access, Harbour View (High Floor)

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Sleeps 3
1 King Bed
Harbour view

Executive Sydney Harbour Suite 1 King

Exceptional

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

83 sq m
Sleeps 3
1 King Bed
Harbour view

Grand Premier Sydney Harbour View 1 King

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

60 sq m
Sleeps 3
1 King Bed
Harbour view

Executive Darling Harbour Room

Sleeps 2

Deluxe Opera House City View Room

Sleeps 2

Executive Opera House City View Room

Sleeps 2

Horizon Club Darling Harbour Room

Sleeps 3

Executive Sydney Harbour Suite

Sleeps 3

Deluxe Darling Harbour King Room

Very good

Sleeps 3

Deluxe Darling Harbour Twin Room

Sleeps 2

Deluxe Opera House City View King Room

Sleeps 3

Deluxe Opera House City View Twin Room

Sleeps 2

Deluxe Harbour Bridge Twin Room

Sleeps 2

Deluxe Harbour Bridge King Room

Sleeps 3

Executive Sydney Harbour King Room

Sleeps 3

Executive Sydney Harbour Twin Room

Sleeps 2

Executive Darling Harbour Twin Room

Sleeps 2

Executive Darling Harbour King Room

Sleeps 3

Executive Opera House City View Twin Room

Sleeps 2

Executive Opera House City View King Room

Sleeps 3

Premier Harbour Bridge Room

Sleeps 3

Harbour Bridge Suite

Sleeps 3

Horizon Club Premier Sydney Harbour Room

Sleeps 3

Horizon Club Spa Suite

Sleeps 3

Horizon Club Sydney Harbour Suite

Sleeps 3

Horizon Club Tower Suite

Sleeps 3

Ambassador Suite

Sleeps 2

Presidential Suite

Sleeps 2

Royal Suite

Sleeps 2

Horizon Club Opera House City Room

Sleeps 3

The Rocks Suite

Sleeps 2

Grand Premier Sydney Harbour Room

Sleeps 3

The Governor Suite

Sleeps 2

About the area

Sydney

Shangri-La Sydney places you steps from The Big Dig Archaeology Education Centre and within a short 5-minute stroll of Museum of Contemporary Art. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Altitude Restaurant, is open for lunch and dinner. Blu Bar on 36 is the hotel's own cocktail bar. Enjoy the gym, sauna and pool loungers. 20451 square feet (1900 square metres) of event facilities include 20 meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this The Rocks hotel include The Rocks Markets and Sydney Observatory.

What's nearby

Museum of Contemporary Art - 3 min walk - 0.3 km
The Rocks Markets - 5 min walk - 0.5 km
Overseas Passenger Terminal - 7 min walk - 0.6 km
Circular Quay - 9 min walk - 0.8 km
Sydney Opera House - 14 min walk - 1.2 km

Getting around

Wynyard Station - 6 min walk
Sydney Circular Quay Station - 7 min walk
Sydney Airport (SYD) - 26 min drive

Restaurants

‪Mode Kitchen & Bar - ‬4 min walk
‪Fortune of War - ‬5 min walk
‪Morrison’s Oyster Bar & Grill - ‬3 min walk
‪Dutch Smuggler - ‬3 min walk
‪Blu Bar on 36 - ‬1 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre

Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20451 square feet (1900 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Shangri-La Sydney. Parking is available for a fee.

This Sydney hotel is smoke free.

1 building

565 guestrooms or units

36 levels

2 dining venues

20451 sq ft of conference space

1900 sq. m of conference space

Built in 1992

Poolside lounge chairs

Conference space

Breakfast available (surcharge)

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Computer for guest use

Newspapers in lobby (free)

Bellhop

Lift

No smoking on site

Bar or lounge

Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Digital televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Similar properties

Sydney Opera Studio Club Suite | Living area

Pool
Spa pool
Spa
Pet-friendly

includes taxes & fees

1 Feb - 2 Feb

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Height restrictions apply for on-site parking
Limo/town car service
Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
RV/bus/lorry parking (surcharge) on site
Limited on-site valet parking

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
2 restaurants
A bar/lounge
Couples/private dining

Restaurants on site

Altitude Restaurant
Blu Bar on 36
Café Mix Restaurant

Things to do

Full-service spa
Gym
Indoor pool
Sauna
Steam room

Family friendly

In-room cot
Indoor pool
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

20 meeting rooms
20,451 square feet of conference space
Computer station

Outdoors

Pool loungers
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
In-room massages
Prenatal massages
Sauna
Spa open select days
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (107 centimetre wide door)
Wheelchair accessible (may have limitations)

1 building
36 floors
Ballroom
Banquet hall
Built in 1992
Smoke-free property
Traditional architecture
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

40-inch TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Iron/ironing board on request
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property enforces a strict dress code in Blu Bar on 36 restaurant.

The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for AUD 275.0 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AUD 52 to 67 for adults and AUD 25 to 25 for children
Valet parking fee: AUD 105 per day (in/out privileges)
Rollaway bed fee: AUD 275.0 per night
Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Shangri-La Sydney

Hotel Sydney Shangri-La

Shangri-La Hotel Sydney

Shangri-La Hotel Sydney The Rocks

Shangri-La Sydney

Shangri-La Sydney Hotel

Shangri-La Sydney The Rocks

Sydney Hotel Shangri-La

Sydney Shangri-La

Sydney Shangri-La Hotel

Shangri La Sydney

Shangri La Hotel Sydney

Frequently asked questions

What is the cancellation policy at Shangri-La Sydney?

Shangri-La Sydney offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Sydney?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at Shangri-La Sydney on 1 Feb 2026 start from AU$334.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Sydney?

Yep, Shangri-La Sydney has secured covered valet parking with in/out privileges for AUD 105 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Are there any beaches close to Shangri-La Sydney?

The closest beach to Shangri-La Sydney is Bondi Beach (7.3 km).

Is there a spa on site at Shangri-La Sydney?

Yep, there is an onsite spa at Shangri-La Sydney. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Shangri-La Sydney have a pool?

Shangri-La Sydney has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Shangri-La Sydney?

Shangri-La Sydney features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Shangri-La Sydney a romantic place to stay?

Couples spa treatments and couples dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Shangri-La Sydney.

Is Shangri-La Sydney family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Sydney is a hit with families.

Does Shangri-La Sydney serve breakfast?

You bet, our visitors can't get enough of the buffet brekkie here! Offered weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Shangri-La Sydney?

No, Shangri-La Sydney does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Sydney?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Sydney?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Shangri-La Sydney?

No, only service animals are allowed.

Shangri-La Sydney Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10 Excellent

Michael

Travelled with partner

15 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Excellent from start to finish. The service was top shelf, but it’s the staff culture that really stands out—everyone is professional, welcoming, and attentive. From arrival to departure, we felt completely looked after. Highly recommended for anyone seeking a genuine 5-star experience."

Stayed 3 nights in Jan 2026

10/10 Excellent

Sonia

9 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff at check in were so lovely and the gentleman who was training staff was full of surprises for us and our family (2 rooms) ensuring their Christmas present was extra special. Thank you once again for making it a memorable experience!

Stayed 2 nights in Jan 2026

10/10 Excellent

Jeannine

Travelled with family

8 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular view from multiple locations. Beautiful rooms, exceptional staff. We stayed for three days and would have stayed longer had we the time. All round 10/10

Stayed 3 nights in Jan 2026

10/10 Excellent

Masoda

27 Dec 2025

Stayed 5 nights in Dec 2025

6/10 Okay

Ashleigh

Travelled with family

24 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely hotel, however staff not knowing what we had booked and either questioning and l/or trying to charge for additional items/persons when already paid for in booking. This was quite frustrating and disappointing. Breakfast was fine. Team definitely seemed to be struggling with the number of guests.

Stayed 1 night in Dec 2025

10/10 Excellent

Randall

Business traveller

22 Dec 2025

yes

Stayed 2 nights in Dec 2025

10/10 Excellent

Louise

Travelled with partner

15 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is a very nice hotel with great staff and extremely comfortable beds. The view spectacular.

Stayed 1 night in Dec 2025

10/10 Excellent

Jyi

8 Dec 2025

Stayed 1 night in Nov 2025

10/10 Excellent

Sukhpal

30 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

all good

Stayed 1 night in Nov 2025

8/10 Good

Brenda

Travelled with partner

17 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was cleaned each day.. last day quite late though.. the head off my battery operated tooth brush kept going missing.. but fortunately found each time.. cleaning person needs to check more carefully..

Stayed 7 nights in Nov 2025

6/10 Okay

CHARLENE

15 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

A nice enough stay but as someone who has stayed many times the last 3 visits my beds have been incorrect making it a very uncomfortable sleep. Might be time for a new sydney hotel.

Stayed 1 night in Nov 2025

10/10 Excellent

Ben

5 Nov 2025

Stayed 2 nights in Oct 2025

6/10 Okay

Roshanak

Business traveller

3 Nov 2025

Liked: Cleanliness, staff & service

this is a rather dated property needs a revamp

Stayed 1 night in Jul 2025

10/10 Excellent

Oliver

23 Oct 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Gali

23 Oct 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Kylie

22 Oct 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Yvonne

22 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation.

Stayed 2 nights in Oct 2025

10/10 Excellent

vicki

21 Oct 2025

Stayed 1 night in Oct 2025

8/10 Good

Richard

21 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel’s location is wonderful, especially if you like to walk, as I do. My stay - for 6 nights on holiday - was good, but not excellent in any sense except for the location, and views, which are spectacular if you have a harbour-view room or access to their lounge on the 30th floor. Would I stay there again; probably not, but that’s just me. Too many little things irked me, especially in the Horizon lounge, where they need more staff/leadership to make it run to a 5* standard. This is harsh, but true, as it was consistently vexing, albeit only around the edges. The ‘little things’ included sticky tables, dusty light-shades, dirty carpets (from previous guests) fingerprints on cutlery, having to order coffee (there’s no machine) while being ‘overlooked’ by staff, not opening on time but closing sessions on the dot, offering only plain cakes and scones for ‘afternoon tea’, etc., etc. I should say that breakfast was very good for a lounge, as were evening canapés, which most guests genuinely used as a substitute for dinner, so it could be value for money if that’s your bag! The wine selection was good. I recently stayed at a Mandarin Oriental, where everything exceeded expectations; I don’t think this coloured my opinion, but it certainly highlighted the differences in mindset and standards.

Stayed 6 nights in Oct 2025

10/10 Excellent

Wendy

Travelled with partner

21 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Did not have breakfast

Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Travelled with partner

20 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful stay...will definately be back

Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Travelled with partner

20 Oct 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Hotel is showing it’s age. Bed wasn’t comfortable, pool tiles are slippery and cracked. Express checkout machine no instruction where to drop the keys. Not worth the full rates.

Stayed 1 night in Oct 2025

10/10 Excellent

Kim

20 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2025

10/10 Excellent

Tanzima

Travelled with family and small children

20 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!

Stayed 1 night in Oct 2025

8/10 Good

Luke

19 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2025

Shangri-La Sydney

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View all photos for Deluxe Harbour Bridge Room

Deluxe Harbour Bridge Room

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Horizon Club Sydney Harbour Room

View all photos for Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

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Deluxe Darling Harbour 2 Twins

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Deluxe Harbour Bridge King Room

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Deluxe Harbour Bridge Twin Room

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View all photos for Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

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Deluxe Opera House, 2 Single Beds, City View

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View all photos for Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

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Executive Darling Harbour 2 Twins

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View all photos for Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

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View all photos for Executive Opera House City View 1 King

Executive Opera House City View 1 King

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Executive Opera House City View 2 Twins

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View all photos for Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

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View all photos for Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

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View all photos for Harbour Bridge Suite 1 King

Harbour Bridge Suite 1 King

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View all photos for Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

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Horizon Sydney Harbour View 1 King

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View all photos for Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

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View all photos for Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

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View all photos for Horizon Opera House City View 1 King

Horizon Opera House City View 1 King

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View all photos for Ambassador Suite, Lounge Access, High Floor

Ambassador Suite, Lounge Access, High Floor

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View all photos for Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

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View all photos for Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

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View all photos for Suite, Club lounge access, Harbour View (Governor, High Floor)

Suite, Club lounge access, Harbour View (Governor, High Floor)

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View all photos for Presidential Suite, Club lounge access, Harbour View (High Floor)