4.6 out of 5

"Perfect views. Easy to get around. Great location " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

A luxury stay in the heart of The Rocks awaits you at Shangri-La Hotel, Sydney. You'll be 0.5 km (0.3 mi) from Museum of Contemporary Art and 0.7 km (0.5 mi) from Circular Quay. Highlights at this romantic hotel include 2 restaurants, a full-service spa, and an indoor swimming pool.

TVs with satellite channels are featured in all 565 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and pillow menus invite a good night's rest. Additionally, separate bathtubs and showers, coffee/tea makers, and free newspapers are available.

A day of pampering at CHI The Spa can include massages and body wraps along with access to the spa tub. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre, spa tub, and sauna. 20452 square feet (1900 square metres) of event facilities include conference rooms, and other business amenities include limo/town car service. Plus you'll find free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute drive of this 5-star The Rocks hotel include The Rocks Markets and Sydney Observatory.

Deluxe Darling Harbour 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$238 per night

Horizon, Sydney Harbour Suite, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Sydney Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel, Sydney ratings based on 1,056 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel, Sydney

Everyone (625) Couples (376) Business (1) Family (55)
2 out of 5
Nice view, toilet wouldn’t flush properly. House keeping would walk straight in without knocking, room service meal was very ordinary.

Posted by on 15 Feb. 2019

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5 out of 5
The fantastic view, the wonderful staff were the two main points that made the difference for me

Posted by on 9 Feb. 2019

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4 out of 5
Nice hotel in the rocks Great view from the lounge on top level at night

Posted by on 30 Jan. 2019

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5 out of 5
Great location, comfortable rooms with lovely views, and pleasant staff.

Posted by on 29 Jan. 2019

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5 out of 5
I would like to give a special mention to Lo on the front desk. What a professional, friendly, fabulous lady. She made our stay enjoyable from the very start!

Posted by on 27 Jan. 2019

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3 out of 5

Posted by on 27 Jan. 2019

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3 out of 5
For the price, I expected more. The views are lovely but the room and decor needs to be updated. Was just underwhelmed when I was expecting a luxury stay.

Posted by , from Cronulla, au on 24 Jan. 2019

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5 out of 5

Posted by on 21 Jan. 2019

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5 out of 5
Great location, we had an amazing view of the harbour

Posted by on 17 Jan. 2019

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5 out of 5
Best view in Sydney. We had a lovely stay and the buffet breakfast was fantastic.

Posted by on 16 Jan. 2019

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Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 20452 square feet (1900 square metres) and includes conference rooms. A fitness centre, a sauna, and a terrace are also featured at the luxury Shangri-La Hotel, Sydney. For a fee, parking is available. This 5-star The Rocks hotel is smoke free.

  • 565 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 20452 sq ft of conference space
  • 1900 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (18.3 km / 11.4 mi)
  • Train station: Sydney Circular Quay Station (2.3 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 565 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Hotel, Sydney has 2 restaurants on site.

24-hour room service is available.

Spa Services

  • Spa tub in spa
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests must contact this property in advance to reserve a rollaway bed for travel December 30, 2018-January 2, 2019 (surcharge applies). Contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 250.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 42 per person (approximately)
  • Valet parking fee: AUD 58 per night (in/out privileges)
  • Rollaway bed fee: AUD 250.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Hotel Sydney
  • Shangri-La Sydney The Rocks
  • Shangri-La Sydney

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.