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4.5 out of 5

"The location is great if you want to access the city. " More

By a verified traveller on Sat 17 Sep 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Fullerton Hotel Sydney. You'll be within steps of Pitt Street Mall and within a short 5-minute stroll of Sydney Tower. Highlights at this hotel include a full-service spa, a restaurant, and a 24-hour gym.

The restaurant, The Place, is open for breakfast, lunch, and dinner. The Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. 22604 square feet (2100 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star Sydney Central Business District hotel include SEA LIFE Sydney Aquarium and Art Gallery of New South Wales.

Tower Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$287* Per night/room 9 Oct. - 10 Oct.

Heritage Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite (Club Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Deluxe King Room (Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Fullerton Hotel Sydney ratings based on 221 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fullerton Hotel Sydney

Everyone (87) Couples (72) Family (43)
4 out of 5
The location is great if you want to access the city.

Posted by on 17 Sep. 2022

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Comment from Hotel Management

20 Sep. 2022 by Rob Weeden - GM

Thank you so much Phillip. It was wonderful to have you with us.

3 out of 5
The hotel is lovely. The housekeeping is terrible. We had no robes one day, no wine glasses another, no coffee cups another, no spoons another and a filthy dirty ring around the bath the whole time. We called housekeeping twice and visited front desk twice about it and nothing ever happened

Posted by on 11 Sep. 2022

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Comment from Hotel Management

13 Sep. 2022 by Rob Weeden - GM

Dear GraemeI am so sorry this is just extraordinary and we are very embarrassed. No question from time to time we will make the odd mistake but for the most part the pursuit of perfect trumps all. The team will be sorry to read your review today.We do look forward to welcoming you back where the housekeeping team will relish the opportunity to recover.

5 out of 5
Very accomodating to our request. They gave us a surprise chocolate as we celebrate a special birthday. Breakfast was good but it can improve with more options. Overall it was a pleasant stay. Will visit again next time 😊

Posted by on 11 Sep. 2022

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Comment from Hotel Management

13 Sep. 2022 by Rob Weeden - GM

Brilliant and thank you for choosing to celebrate your birthday with us. Great to have you with us.

4 out of 5
Like Staff so helpful Dislike Air Conditioning unit outside window No safe smoking area

Posted by on 3 Sep. 2022

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Comment from Hotel Management

5 Sep. 2022 by Rob Weeden - GM

Thank you Russel we have noted your feedback.

5 out of 5
The staff were very welcoming and courteous. The room was ver comfortable and we felt very spoilt.

Posted by on 24 Aug. 2022

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Comment from Hotel Management

24 Aug. 2022 by Rob Weeden - GM

Thank you so much Janet and especially for referencing our colleagues and their contribution to your stay. Class act!

4 out of 5
Lovely facilities. Bar closed too early (on a Saturday night!).

Posted by on 23 Aug. 2022

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Comment from Hotel Management

24 Aug. 2022 by Rob Weeden - GM

Thank you Paul for the terrific rating and feedback on the bar.

3 out of 5
I have often stayed at the Fullerton but this time I was charged $68 for overnight parking. That is not acceptable.

Posted by on 21 Aug. 2022

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5 out of 5
Lovely room and great location Friendly staff and close to parking station a very enjoyable stay Great bathroom in premium King room, we will be back

Posted by on 14 Aug. 2022

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Comment from Hotel Management

17 Aug. 2022 by Rob Weeden - GM

Excellent! Thank you so much Ron and thank you especially for referencing our colleagues.

5 out of 5
The staff at the front desk were very friendly and polite and accomodating.

Posted by on 4 Aug. 2022

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Comment from Hotel Management

5 Aug. 2022 by Rob Weeden - GM

Terrific! Thank you Eleni, the front desk team will enjoy reading this today. Wonderful to have you with us.

5 out of 5
Excellent property.

Posted by on 3 Aug. 2022

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Comment from Hotel Management

5 Aug. 2022 by Rob Weeden - GM

Excellent! Thank you so much Colin, great to have you with us.

About the The Fullerton Hotel Sydney

Location 1 Martin Place, Sydney, NSW 2000

Property Features

The Fullerton Hotel Sydney offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 22604 square feet (2100 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Fullerton Hotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 416 guestrooms or units
  • 31 levels
  • 2 buildings
  • 22604 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1999
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Circular Quay Station (1.5 km / 1 mi)
  • Metro station: Martin Place Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Fullerton Hotel Sydney offers 416 accommodations with DVD players and minibars. 37-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

The Place - This restaurant serves breakfast, lunch, and dinner.

The Bar - This lobby lounge serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 14 years old are not allowed in the fitness facility.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for lunch and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 45 per person (approximately)
  • Secured self parking fee: AUD 68 per night (in/out privileges)
  • Nearby parking fee: AUD 25 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sydney Westin
  • Westin Hotel Sydney
  • Westin Sydney
  • Westin Sydney Hotel
  • Westin Sydney Hotel Sydney
  • The Westin Sydney
  • The Fullerton Sydney Sydney
  • The Fullerton Hotel Sydney Hotel
  • The Fullerton Hotel Sydney Sydney
  • The Fullerton Hotel Sydney Hotel Sydney

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.