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4.8 out of 5

"Absolutely outstanding. The place to stay in the Sydney CBD. Outstanding service and 1 minute to light rail for exploring Sydney could not be easier. " More

By a verified traveller on Sat 08 Jan 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Fullerton Hotel Sydney. You'll be within steps of Pitt Street Mall and within a short 5-minute stroll of Sydney Tower. Highlights at this hotel include a full-service spa, a restaurant, and a 24-hour gym.

All 416 rooms feature TVs with digital channels, and you can enjoy free WiFi, DVD players, and separate bathtubs and showers. Minibars provide refreshments, and room service is also available. Nice touches to enhance your stay include soaking tubs, bathrobes, and free toiletries. Additionally, coffee/tea makers, free newspapers, and safes are available.

The restaurant, The Place, is open for breakfast, lunch, and dinner. The Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. 22604 square feet (2100 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a gym, and a coffee shop/café. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star Sydney Central Business District hotel include SEA LIFE Sydney Aquarium and Art Gallery of New South Wales.

Superior Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$240* Per night/room 6 Feb. - 7 Feb.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Fullerton Hotel Sydney ratings based on 141 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fullerton Hotel Sydney

Everyone (56) Couples (50) Family (27)
5 out of 5
Absolutely outstanding. The place to stay in the Sydney CBD. Outstanding service and 1 minute to light rail for exploring Sydney could not be easier.

Posted by on 8 Jan. 2022

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Comment from Hotel Management

10 Jan. 2022 by Andrew Adams, Director of Operations

Dear Simon, We are delighted to receive your rating and thank you for choosing The Fullerton Hotel Sydney! We are so happy that your recent experience left you feeling this way and thank you for the great review! We work hard to meet guest expectations and are overjoyed to hear we hit the mark for you. We look forward to being at your service in the future!

2 out of 5
The hotel is an old favorite of mine. However, they now take an insanely high amount of $100 per night of your stay on a credit card for “incidentals”. So, if you are staying for a week, you have to provide a $700 credit in case you purchase items on your mini-bar etc. I travel regularly and have never had one this high - usually it is $100 for the whole stay (or $1 at some hotels). It is frustrating, because it takes away potential spending money you have for the trip, and it often takes a week after you leave for this money to be returned to you. Very disappointing

Posted by on 8 Jan. 2022

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Comment from Hotel Management

10 Jan. 2022 by Andrew Adams, Director of Operations

Dear Richard, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Fullerton Hotel Sydney, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments and concerns have been shared with their relevant parties, and further, will be followed up by myself for their immediate review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Exemplary service in a superbly appointed and environmentally aware luxury hotel

Posted by on 2 Jan. 2022

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Comment from Hotel Management

7 Jan. 2022 by Andrew Adams, Director of Operations

Dear Chris, Thank you for sharing your experience, and rest assured that your kind words were gladly shared with the team.

5 out of 5
Asides from the fact everything was what you would expect from from a 5 star hotel, it has the best shower I've ever had staying away from home. Television could use an update

Posted by on 1 Jan. 2022

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Comment from Hotel Management

7 Jan. 2022 by Andrew Adams, Director of Operations

Dear Steven, We are so happy that your recent experience left you feeling this way and thank you for the great review! We work hard to meet guest expectations and are overjoyed to hear we hit the mark for you.

5 out of 5
Consistent as always. Clean, classy and friendly staff

Posted by on 30 Dec. 2021

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Comment from Hotel Management

7 Jan. 2022 by Andrew Adams, Director of Operations

Dear Mathew, We are delighted to receive your rating and thank you for choosing The Fullerton Hotel Sydney! We are looking forward to the opportunity of being at your service in the near future!

5 out of 5

Posted by on 25 Dec. 2021

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Comment from Hotel Management

29 Dec. 2021 by Andrew Adams, Director of Operations

Dear Allison, My team and I thank you for reviewing your visit experience, and look forward to the opportunity of welcoming you back to The Fullerton Hotel Sydney!

5 out of 5
Excellent Accommodation and fabulous staff. My preferred place to stay. I cannot fault it. Central to everything in town.

Posted by on 21 Dec. 2021

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Comment from Hotel Management

22 Dec. 2021 by Andrew Adams, Director of Operations

Dear Ronda, My team and I thank you for reviewing your visit experience, and look forward to the opportunity of welcoming you back to The Fullerton Hotel Sydney!

5 out of 5
The staff were really lovelyy

Posted by on 17 Dec. 2021

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Comment from Hotel Management

22 Dec. 2021 by Andrew Adams, Director of Operations

Dear Clare, Thank you for sharing your experience, and rest assured that your kind words were gladly shared with the team.

5 out of 5
Fantastic

Posted by on 14 Dec. 2021

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Comment from Hotel Management

17 Dec. 2021 by Andrew Adams, Director of Operations

Dear David, Thank you very much for your rating and we look forward to welcoming you back to our hotel in the future!

5 out of 5
The hotel is just opening back up from lockdown, so not all in hotel restaurants are open, but it is a great hotel and an excellent location.

Posted by on 12 Dec. 2021

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Comment from Hotel Management

14 Dec. 2021 by Andrew Adams, Director of Operations

Dear Roger, We are so delighted to hear that your stay with us was what we had hoped for. My team and I thank you for reviewing your visit experience, and look forward to the opportunity of welcoming you back to The Fullerton Hotel Sydney!

About the The Fullerton Hotel Sydney

Location 1 Martin Place, Sydney, NSW 2000

Property Features

The Fullerton Hotel Sydney offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 22604 square feet (2100 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Fullerton Hotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 416 guestrooms or units
  • 31 levels
  • 2 buildings
  • 22604 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1999
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Circular Quay Station (1.5 km / 1 mi)
  • Metro station: Martin Place Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Fullerton Hotel Sydney offers 416 accommodations with DVD players and minibars. Televisions come with digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

The Place - This restaurant serves breakfast, lunch, and dinner.

The Bar - This lobby lounge serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 14 years old are not allowed in the fitness facility.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for lunch and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 45 per person (approximately)
  • Secured self parking fee: AUD 68 per night (in/out privileges)
  • Nearby parking fee: AUD 25 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sydney Westin
  • Westin Hotel Sydney
  • Westin Sydney
  • Westin Sydney Hotel
  • Westin Sydney Hotel Sydney
  • The Westin Sydney
  • The Fullerton Sydney Sydney
  • The Fullerton Hotel Sydney Hotel
  • The Fullerton Hotel Sydney Sydney
  • The Fullerton Hotel Sydney Hotel Sydney

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.