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4.8 out of 5

"Do comfortable and easy. Staff liked after all our needs and even allowed a late check out. " More

By a verified traveller on Mon 14 Jun 2021

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Fullerton Hotel Sydney. You'll be within steps of Pitt Street Mall and within a short 5-minute stroll of Sydney Tower. Highlights at this hotel include a full-service spa, a restaurant, and a 24-hour fitness center.

All 416 rooms feature TVs with DVD players, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include soaking tubs, bathrobes, and free toiletries. Additionally, free newspapers, safes, and hair dryers are available.

The restaurant, The Place, is open for breakfast, lunch, and dinner. The Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. 22604 square feet (2100 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and spa services. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star Sydney Central Business District hotel include SEA LIFE Sydney Aquarium and Art Gallery of New South Wales.

Superior Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$314* Per night/room 1 Aug. - 2 Aug.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Fullerton Hotel Sydney ratings based on 126 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fullerton Hotel Sydney

Everyone (54) Couples (44) Family (21)
5 out of 5

Posted by on 19 Jun. 2021

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Comment from Hotel Management

1 Jul. 2021 by Andrew Adams, Director of Operations

Thank you for taking the time to leave us your rating! My team and I are so thankful and we look forward to welcoming you back in the future.

5 out of 5
Do comfortable and easy. Staff liked after all our needs and even allowed a late check out.

Posted by on 14 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Andrew Adams, Director of Operations

Thank you so much for taking the time to leave with us your feedback regarding your stay at The Fullerton Hotel Sydney. Please rest assured that your kind words were gladly conveyed to the team, and we look forward to welcoming you back to your home away from home soon.

5 out of 5
Beautiful large room and bathroom Free water bottles Helpful staff Great location

Posted by on 14 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Andrew Adams, Director of Operations

We very much appreciate your valuable comments regarding your stay at the Fullerton Hotel Sydney. It is always a pleasure to receive your commendation. We thank you again for sharing your rating, and we look forward to the opportunity of welcoming you back to the heart of Sydney.

5 out of 5

Posted by on 12 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Andrew Adams, Director of Operations

We thank you again for sharing your rating, and we look forward to the opportunity of welcoming you back to the heart of Sydney.

4 out of 5
Unfortunately our room wasn’t ready until 4:15 - check-in time 3pm. The staff were absolutely lovely though - some complementary coffee and they messaged us while we explored Sydney.

Posted by on 6 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Andrew Adams, Director of Operations

Thank you for taking the time to share your feedback and please accept my sincerest apologies for the delay in your check-in, as well as the inconveniences caused. Please rest assured we are implementing processes to ensure that similar occurences as such, do not reoccur in the future. Thank you for your kind comments, as it is my pleasure to hear that our staff were able to assist you during these times, and that you felt well-accommodated. We thank you again for sharing your rating, and we look forward to the opportunity of welcoming you back to the heart of Sydney.

4 out of 5
Not enough staff at Breakfast

Posted by on 6 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Andrew Adams, Director of Operations

Thank you for taking the time to share your feedback with us. Please rest assured that we have noted your experience and have shared your cited concerns with all departments involved as we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities.

5 out of 5
.

Posted by on 31 May 2021

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Comment from Hotel Management

1 Jun. 2021 by Sujata

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Set in historic Post Office Building.

Posted by on 30 May 2021

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Comment from Hotel Management

31 May 2021 by Andrew Adams, Director of Operations

Thank you for sharing your feedback, review and preference! My team and I look forward to the opportunity of welcoming you back to The Fullerton Hotel Sydney.

5 out of 5

Posted by on 30 May 2021

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Comment from Hotel Management

10 Jun. 2021 by Andrew Adams, Director of Operations

We thank you again for sharing your rating, and we look forward to the opportunity of welcoming you back to the heart of Sydney.

5 out of 5
Hotel and staff were excellent.

Posted by on 26 May 2021

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Comment from Hotel Management

27 May 2021 by Andrew Adams, Director of Operations

We are delighted to receive your comments and thank you for choosing The Fullerton Hotel Sydney!

About the The Fullerton Hotel Sydney

Location 1 Martin Place, Sydney, NSW 2000

Property Features

The Fullerton Hotel Sydney offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 22604 square feet (2100 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Fullerton Hotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 416 guestrooms or units
  • 31 levels
  • 2 buildings
  • 22604 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney Airport (SYD) (17.2 km / 10.7 mi)
  • Train station: Sydney Circular Quay Station (1.5 km / 1 mi)
  • Metro station: Martin Place Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Fullerton Hotel Sydney offers 416 accommodations with DVD players and minibars. Televisions come with pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

The Place - This restaurant serves breakfast, lunch, and dinner.

The Bar - This lobby lounge serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 14 years old are not allowed in the fitness facility.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for lunch and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 45 per person (approximately)
  • Secured self parking fee: AUD 68 per night (in/out privileges)
  • Nearby parking fee: AUD 25 per night (525 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sydney Westin
  • Westin Hotel Sydney
  • Westin Sydney
  • Westin Sydney Hotel
  • Westin Sydney Hotel Sydney
  • The Westin Sydney
  • The Fullerton Sydney Sydney
  • The Fullerton Hotel Sydney Hotel
  • The Fullerton Hotel Sydney Sydney
  • The Fullerton Hotel Sydney Hotel Sydney

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.