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Park Hyatt Sydney

5-star property
7 Hickson Road, The Rocks, NSW 1800 796 370
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4.7 out of 5
Exceptional!
See all 70 wotif Reviews

"This feels like a small Hotel and is nice because it is low rise and i think you feel more connected with the immediate surrounds. It is also located ... " More

By a verified traveller on Sun 23 Oct 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Park Hyatt Sydney, a recipient of the prestigious Conde Nast Gold List award in 2022. Within steps you'll find Circular Quay and Sydney Harbour Bridge within a short 5-minute stroll. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A day of pampering can include deep-tissue massages, Swedish massages, and body wraps along with aromatherapy and mani/pedis. The café, The Living Room, serves local cuisine. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym, spa tub, sauna, and free pool cabanas. 3520 square feet (327 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

You'll be 1.4 km (0.9 mi) from Sydney Opera House and 3.1 km (1.9 mi) from Star Casino with a stay at this 5-star The Rocks hotel.

Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$1,055* Per night/room 25 Mar. - 26 Mar.

Quay Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Opera View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cove Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Park Hyatt Sydney ratings based on 70 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Park Hyatt Sydney

Everyone (31) Couples (33) Family (5)
5 out of 5
This feels like a small Hotel and is nice because it is low rise and i think you feel more connected with the immediate surrounds. It is also located in an amazing spot on the harbour with many activites happening all around you.

Posted by on 23 Oct. 2022

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5 out of 5

Posted by on 2 Jun. 2022

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4 out of 5

Posted by on 29 May 2022

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4 out of 5

Posted by on 5 Apr. 2022

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5 out of 5
Amazing property, rooms, and staff.

Posted by on 21 Mar. 2022

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5 out of 5
Perfect position with great views. Staff were great. We were made feel very special.

Posted by on 7 Apr. 2021

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Comment from Hotel Management

7 Apr. 2021 by Marc

Thank you for providing us with feedback from your stay. We are delighted to hear of your wonderful recent experience and look forward to your next stay.

5 out of 5

Posted by on 24 Jan. 2021

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Comment from Hotel Management

3 Feb. 2021 by Marc

Thank you for providing us with ratings from your stay. We sincerely appreciate it.

5 out of 5

Posted by on 20 Jan. 2021

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Comment from Hotel Management

31 Jan. 2021 by Marc

Thank you for providing us with ratings from your stay. We sincerely appreciate it!

5 out of 5
Early check in and late check was fantastic. The friendly staff were very accomodating.

Posted by on 7 Dec. 2020

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Comment from Hotel Management

7 Dec. 2020 by Marc

Thank you for your feedback and we are delighted to hear of your wonderful recent stay. I will ensure to share your feedback with the entire staff and we look forward to your return.

3 out of 5
5 star price without 5 star service Service was lacking, the friendliest staff were the room attendants, and our guests were locked out of their rooms after arranging late check out. We left our stay very underwhelmed by the Park Hyatt feeling like we were an inconvenience to them having our own Pretty Woman moment. Don’t assume Park Hyatt , faking it until you make it doesn’t apply to everyone. We won’t be back.

Posted by on 7 Dec. 2020

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Comment from Hotel Management

7 Dec. 2020 by Marc

Thank you for your valuable feedback. We sincerely appreciate the effort you have gone to provide us with your experience from your stay. It is disappointing to hear of the shortfalls and rest assured that we will assess your feedback for further improvements at the hotel. Once again, thank you for taking the time to provide us with such valuable comments and we hope to welcome you back in the future.

About the Park Hyatt Sydney

Location 7 Hickson Road, The Rocks, NSW 2000

Renovations + Closures

The following facilities are closed on Monday:

  • Full-service spa

Property Features

Park Hyatt Sydney offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 3520 square feet (327 square meters) and includes conference space. A 24-hour fitness center, a sauna, and tour/ticket assistance are also featured at the luxury Park Hyatt Sydney. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 155 guestrooms or units
  • 4 levels
  • 3520 sq ft of conference space
  • 327 sq m of conference space
  • Built in 1990
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Circular Quay Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Park Hyatt Sydney offers 155 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature premium bedding. 32-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

The Living Room - This café specializes in local cuisine and serves light fare only.

The Dining Room - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Park Hyatt Sydney offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 45 for adults and AUD 22.50 for children
  • Airport shuttle fee: AUD 140 per vehicle (one-way)
  • Secured valet parking fee: AUD 90 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Park Sydney
  • Hyatt Sydney
  • Park Hyatt Sydney
  • Park Hyatt Sydney Hotel
  • Park Hyatt Sydney Hotel The Rocks
  • Park Hyatt Sydney The Rocks
  • Park Sydney Hyatt
  • Sydney Hyatt
  • Sydney Hyatt Park
  • Sydney Park Hyatt
  • Park Hyatt Sydney Hotel Sydney

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Park Hyatt Sydney is listed in the 2022 Condé Nast Traveler Gold List of the world's best places to stay.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.