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4.5 out of 5

"Amazing view, very friendly staff, would recommend to anyone especially if your near the harbour area " More

By a verified traveller on Sun 17 Oct 2021

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Sofitel Sydney Darling Harbour. Within just a 10-minute stroll, you'll find Pyrmont Bridge and International Convention Centre Sydney. Highlights at this hotel include 3 bars/lounges, a restaurant, and an outdoor swimming pool.

Smart TVs with satellite channels are featured in all 590 soundproofed rooms, and you can enjoy free WiFi, sitting areas, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. TVs, free newspapers, and safes are also available.

The restaurant, Atelier by Sofitel, serves French cuisine and is open for breakfast and dinner. Champagne Bar is the hotel's own Champagne bar, serving drinks along with light fare. 5350 square feet (497 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a gym, and a free manager's reception. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Darling Harbour hotel include Cockle Bay Wharf and Sydney Lyric Theatre.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$300* Per night/room 24 Oct. - 25 Oct.

Superior Room, 1 King Bed, Harbour View (Club Millésime Benefits)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Business Lounge Access (Bellerive)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Corner (Club Millésime Benefits)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Harbour View (Club Millésime Benefits)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sofitel Sydney Darling Harbour ratings based on 209 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Sydney Darling Harbour

Everyone (118) Couples (50) Family (30)
5 out of 5
Amazing view, very friendly staff, would recommend to anyone especially if your near the harbour area

Posted by on 17 Oct. 2021

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4 out of 5
Excellent staff, central location and very high quality facilities. Only let down was the room service food which was very poor.

Posted by on 5 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Greg Brady

Bonjour! Thank you so much for your amazing feedback! It is great to hear the staff we excellent and you enjoyed the facilities. Thank you as well for the feedback regarding room service, we are currently revisiting this area of the hotel to make changes. Kind regards, Greg Brady General Manager

5 out of 5

Posted by on 4 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Greg Brady

Bonjour, Thank you for your review and it is great to hear you enjoyed your stay! Kind regards, Greg Brady General Manager

5 out of 5

Posted by on 31 May 2021

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Comment from Hotel Management

15 Jun. 2021 by Greg Brady

Bonjour, Thank you for your review and it is great to hear you enjoyed your stay! Kind regards, Greg Brady General Manager

5 out of 5
Location was excellent as we had a dinner meeting at the conference center. Staff friendly and amenities first class.

Posted by on 25 May 2021

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Comment from Hotel Management

31 May 2021 by Greg Brady

Bonjour Dear Guest I'm delighted to read that you enjoyed your recent stay with us and look forward to welcoming you back again soon. Kind regards

1 out of 5
Staff does not understand service. Got the M Club but the staff still request pay for the breakfast again, they are not understanding their own policies. Terrible. Pretending premium and luxury, but got long way to go.

Posted by on 24 May 2021

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Comment from Hotel Management

27 May 2021 by Greg Brady

Bonjour Dear Guest, I'm sorry to read that your expectations were not met on your recent stay with us, please accept my apologies. Should you wish to discuss your feedback further, please do not hesitate to contact us at the Hotel directly. Kind regards Greg Brady

5 out of 5
Property was amazing! Would love to stay for more than one night next time to really make use of all available facilities. Looking forward to our next stay

Posted by on 22 May 2021

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Comment from Hotel Management

31 May 2021 by Greg Brady

Bonjour Dear Guest, Thank you so much for reviewing your recent stay. We too hope you can stay with us longer next time. Kind regards Greg Brady

5 out of 5
Great experience.

Posted by on 21 May 2021

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Comment from Hotel Management

31 May 2021 by Greg Brady

Bonjour Dear Guest, Thank you for your excellent rating, I hope we have an opportunity to welcome you back again soon. Kind regards

3 out of 5

Posted by on 16 May 2021

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Comment from Hotel Management

31 May 2021 by Greg Brady

Bonjour Dear Guest, Thank you for reviewing your recent stay with us. I am sorry if we did not meet all your expectations on this occasion. I hope we have an opportunity to welcome you back for a truly magnifique Sofitel stay. Kind Regards Greg Brady

5 out of 5
The property is beautiful, it's location is fantastic and the staff are amazing

Posted by on 5 May 2021

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Comment from Hotel Management

7 May 2021 by SSDH

Bonjour, Thank you very much for your feedback, we are delighted that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Kajsa Svensson Executive Assistant

About the Sofitel Sydney Darling Harbour

Location 12 Darling Drive, Sydney, NSW 2000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Sydney Darling Harbour offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 5350 square feet (497 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Sofitel Sydney Darling Harbour. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 590 guestrooms or units
  • 35 levels
  • 3 bars or lounges
  • 5350 sq ft of conference space
  • 497 sq m of conference space
  • Built in 2017
  • Dining venue
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Exhibition Centre Station (1.4 km / 0.8 mi)
  • Metro station: Convention Light Rail Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Sydney Darling Harbour offers 590 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Children's robes
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

The hotel hosts a free manager's reception daily.

Atelier by Sofitel - Overlooking the ocean, this restaurant specializes in French cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Champagne Bar - Overlooking the ocean, this Champagne bar serves light fare only. Open select days.

Le Rivage - This bar is located by the pool. Open daily.

Esprit Noir - This lobby lounge serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 30 and AUD 45 for adults, AUD 20 and AUD 20 for children (approximately)
  • Valet parking fee: AUD 84 per night
  • A late check-out fee will be charged
  • Rollaway bed fee: AUD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Sydney Darling Harbour Hotel
  • Sofitel Sydney Darling Harbour (opening November 2017)
  • Sofitel Sydney Darling Harbou
  • Sofitel Sydney Darling Harbour Hotel
  • Sofitel Sydney Darling Harbour Sydney
  • Sofitel Sydney Darling Harbour Hotel Sydney

You should know

  • Pool access available from 6 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.