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3.9 out of 5

"Wonderful staff, comfy bed and great shower. Perfect location and comfy large modern rooms... we will return 👌 " More

By a verified traveller on Sat 27 Jun 2020

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Hotel Description

Novotel Sydney Parramatta places you in the center of Sydney, within just a 15-minute stroll of Bankwest Stadium and Parramatta Park. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

LCD TVs with digital channels are featured in all 194 rooms, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Additionally, safes, hair dryers, and phones are available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Additionally, you'll find a conference center, concierge services, and a 24-hour front desk. Cooked-to-order breakfast is available daily between 6:30 AM and 8:30 AM. There's also the convenience of self parking.

With a stay at this 4-star Parramatta hotel, you'll be 2.5 km (1.6 mi) from University of Western Sydney Parramatta Campus and 2.8 km (1.7 mi) from Rosehill Gardens Racecourse.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Novotel Sydney Parramatta ratings based on 552 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Sydney Parramatta

Everyone (339) Couples (122) Business (8) Family (63)
4 out of 5

Posted by on 15 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Rathish

We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 2 Aug. 2020

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Comment from Hotel Management

5 Aug. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed the rooms in the back are quieter. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2 out of 5

Posted by on 26 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Rathish Nair

Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards,

4 out of 5

Posted by on 8 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you for your review. We glad you enjoyed your stay with us. Warm regards,

3 out of 5

Posted by on 29 Jun. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you for your review. We glad you enjoyed your stay with us. Warm regards,

2 out of 5
Pay parking Pool was closed Not going to book again

Posted by , from Canberra on 29 Jun. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Ateeq, Thank you for your review. Apologies that your stay with us was not pleasant. Unfortunately the pool was closed due to the Covid-19 guidelines from the New South Wales Health Department. We do hear your feedback on paid parking. Warm regards,

5 out of 5
Wonderful staff, comfy bed and great shower. Perfect location and comfy large modern rooms... we will return 👌

Posted by , from Orange nsw on 27 Jun. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you for your review. We glad you enjoyed your stay with us. Warm regards,

5 out of 5

Posted by on 24 Jun. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you for your review. We glad you enjoyed your stay with us. Warm regards,

4 out of 5

Posted by on 21 Jun. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you for your review. We glad you enjoyed your stay with us. Warm regards,

5 out of 5
Fantastic service, was informed at booking that no accessible rooms were available due to renovations. Come check in find out they had worked hard to have one available.

Posted by , from Lithgow on 21 Jun. 2020

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Comment from Hotel Management

19 Jul. 2020 by Rathish Nair

Dear Sir/ Madam, Thank you for your review. We glad you enjoyed your stay with us. Warm regards,

About the Novotel Sydney Parramatta

Location 350 Church Street, Parramatta, NSW 2150

Property Features

Novotel Sydney Parramatta offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 2583 square feet (240 square meters) and includes a conference center. The business-friendly Novotel Sydney Parramatta also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Parking is available for a fee. This 4-star Sydney hotel is smoke free.

  • 194 guestrooms or units
  • 12 levels
  • 2583 sq ft of conference space
  • 240 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (30.7 km / 19.1 mi)
  • Train station: Sydney Parramatta Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney Parramatta offers 194 air-conditioned accommodations with safes and coffee/tea makers. 45-inch LCD televisions come with digital channels. Bathrooms include showers and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 8:30 AM.

Novotel Sydney Parramatta has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 20 for adults and AUD 20 for children (approximately)
  • Fee for in-room wireless Internet: AUD 24.50 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 24.50 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Parramatta
  • Novotel Parramatta Sydney
  • Novotel Sydney Hotel Parramatta
  • Novotel Sydney Parramatta
  • Parramatta Novotel
  • Sydney Novotel
  • Sydney Novotel Parramatta
  • Sydney Parramatta
  • The Sebel Hotel Parramatta
  • The Sebel Parramatta Hotel Parramatta
  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta Parramatta
  • Novotel Sydney Parramatta Hotel Parramatta
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.