4.3 out of 5

"Novatel Parramatta was great for myself and family whilst my daughter was performing at Riverside Theatre. It was our Haven and our meeting point. Sta ... " More

By a verified traveller on Fri 17 Aug 2018

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Hotel Description

Novotel Sydney Parramatta places you steps from Riverside Theatres and within a 10-minute stroll of Parramatta Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

LCD TVs with satellite channels are featured in all 194 rooms, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Hairdryers, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness centre, and a business centre. Other amenities include a conference centre, concierge services, and a 24-hour front desk. Buffet breakfast is available daily. There's also the convenience of self parking.

With a stay at this 4-star Parramatta hotel, you'll be 11.4 km (7.1 mi) from Sydney Showground and 22.2 km (13.8 mi) from University of Sydney.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$119 per night

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Sydney Parramatta ratings based on 1,012 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney Parramatta

Everyone (505) Couples (328) Business (8) Family (168)
2 out of 5

Posted by on 10 Dec 2018

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2 out of 5
Our bathroom wasn’t appropriately cleaned and the air conditioning unit in our room was not working appropriately making the room uncomfortably hot for the duration of our stay. Even after asking for it to be looked at, the problem wasn’t resolved and we barely got any sleep due to how warm it was in the room. I’ve paid much less for hotels that were better equipped with cooling. Disappointed.

Posted by on 9 Dec 2018

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5 out of 5
Very Convenient location. pleasant stay. Friendly staff. Nice pool

Posted by on 7 Dec 2018

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3 out of 5
Great location... really needs an upgrade... bed was super comfortable... bathroom very outdated... room service not available at midnight when we arrived... thank goodness for Uber eats...

Posted by on 26 Nov 2018

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Comment from Hotel Management

4 Dec 2018 by Rathish Nair - Front Office Manager

Dear Sir/ Madam, Thank you for taking the time to provide this feedback. I am most delighted to let you know that we are looking at renovation plans soon. I do apologize, however we offer a limited menu after 11pm. Thank you once again. Kind regards,

5 out of 5
Easy drive to Olympic Park. Great family accomodation, breakfast was awesome, pool and spa gladly used on hot day. Rachael was lovely very helpful and friendly great customer service. Use hotel parking as Parramatta metres very expensive. Will definitely stay again next year.

Posted by , from Wagga Wagga on 26 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Rathish Nair - Front Office Manager

Hi Cath, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

3 out of 5
Air conditioner could not be used due to being very noisy. Place looked tired and could do with some fresh paint. 1 elevator not working.

Posted by , from Sydney on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Rathish Nair - Front Office Manager

Dear Craig, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2 out of 5
The room was dated and run down. The bathroom was tight and there was only two towels for the four of us staying there. You couldn’t open the bar fridge easily due to the cupboard and the only lights in there were lamps. Staff member was friendly and bed comfortable. Overall disappointing.

Posted by on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Rathish Nair - Front Office Manager

Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2 out of 5
Run down and a bit tired but still charging top dollar. Only two out of three lifts working, sometimes just one and it's been like that for quite some time. I could go on but the bottom line is that it just really needs renovating.

Posted by , from Ballina on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Rathish Nair - Front Office Manager

Dear Rosco, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

5 out of 5
Lovely staff and overall fantastic hotel-we thoroughly enjoyed our stay

Posted by , from Albion park on 21 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Rathish Nair - Front Office Manager

Dear Kellie, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
Very organised, friendly. Clean rooms good location for our trip

Posted by , from Orange on 30 Oct 2018

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Comment from Hotel Management

26 Nov 2018 by Rathish Nair - Front Office Manager

Dear Grant, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

About the Novotel Sydney Parramatta

Location 350 Church Street, Parramatta, NSW 2150

Property Features

Novotel Sydney Parramatta offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2583 square feet (240 square metres) and includes conference centres. The business-friendly Novotel Sydney Parramatta also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Parramatta hotel is smoke free.

  • 194 guestrooms or units
  • 12 levels
  • 11 conference rooms
  • 2583 sq ft of conference space
  • 240 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (29.1 km / 18.1 mi)
  • Train station: Sydney Parramatta Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney Parramatta offers 194 forms of air-conditioned accommodation with minibars and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower and a hairdryer. This Parramatta hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Novotel Sydney Parramatta has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 24.50 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 24.50 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 18.00 per day (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta
  • The Sebel Hotel Parramatta
  • The Sebel Parramatta Hotel Parramatta