"Always good customer service. The young girl in the restaurant on Saturday night was left on her own to take care of dinner customers due to a functio
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Novotel Sydney Parramatta places you in the center of Sydney, within just a 15-minute stroll of Bankwest Stadium and Parramatta Park. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.
Enjoy the gym and steam room. 2583 square feet (240 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 8:30 AM. There's also the convenience of self parking.
With a stay at this 4-star Parramatta hotel, you'll be 2.4 km (1.5 mi) from University of Western Sydney Parramatta Campus and 2.8 km (1.7 mi) from Rosehill Gardens Racecourse.
Novotel Sydney Parramatta ratings based on 500 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Novotel Sydney Parramatta
Everyone (320)Couples (85)Business (8)Family (56)
4 out of 5
Always good customer service. The young girl in the restaurant on Saturday night was left on her own to take care of dinner customers due to a function in hotel. She was so professional courteous and calm. So fabulous. Thank you. 😊
Posted by Pamela on 12 Jun. 2022
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5 out of 5
It was so good last time we decided to stay again. Always clean, comfortable and friendly and easy to park at and come and go from. Thanks Novotel!
Posted by Jayne on 29 May 2022
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2 out of 5
Room smelt like smoke and bathroom as dirty.
Posted by Shawn on 24 May 2022
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4 out of 5
Close to CommBank stadium
Posted by Philip on 18 Apr. 2022
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4 out of 5
Facility is good, very close to the restaurant strip. Gym is basic for a hotel of this standard. I stayed 7 nights and never had a housekeeping visit, no emptying of bin or check of soaps and towels.
Posted by Stuart, from Point Cook on 3 Apr. 2022
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3 out of 5
We stayed at this property for 5 nights and the room was not serviced once.
This would of been ok if this was communicated to us but nothing was said on check in. I do understand there is a massive staff shortage at the moment but because nothing was said i assumed the rooms would be serviced daily. WRONG!
We had to ask to move rooms as the one they initially put us in had wet carpet and the bathroom was absolutely disgusting....it was dirty and in need of a renovation. The room they moved us to was better than the original but still not great.
The cleanliness of the rooms, bathrooms, gym, pool area, lifts defintely need attention.
I will not stay here again until they renovate and pick up the standards of their cleaniness.
You cant charge 4 star prices when you are definitely not a 4 star hotel.
Its sad because the property is in a central location close to all the restaurants and Parramatta Station.
On a positive note the service from reception and the restaurant were fantastic.
Posted by Nicole on 3 Apr. 2022
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5 out of 5
The road works made getting in and out hard but I realise it’s temporary.
Posted by Helen on 24 Mar. 2022
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4 out of 5
The staff, cleanliness and food was very good.
The pillows could have been better.
Only two and one was very thin.
Posted by william on 18 Mar. 2022
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5 out of 5
Posted by Bronwyn on 15 Mar. 2022
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3 out of 5
Hotel clean and restaurant very good. Considerable variations in staff professionalism, however, mostly good. Good location, near eat street and theatre. Limited housekeeping- due to covid? Who knows. Or just difficulty getting staff.
Novotel Sydney Parramatta offers its guests an outdoor pool, a steam room, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 2583 square feet (240 square meters) and includes a conference center. The eco-friendly Novotel Sydney Parramatta also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 4-star Sydney hotel is smoke free.
194 guestrooms or units
12 levels
2583 sq ft of conference space
240 sq m of conference space
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Newspapers in lobby (free)
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
, Wired internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Sydney Parramatta Station (1.4 km / 0.9 mi)
Parking: Self parking available for a surcharge
Room Amenities
Novotel Sydney Parramatta offers 194 air-conditioned accommodations with safes and coffee/tea makers. 45-inch LCD televisions come with digital channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
LCD television
Digital channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 8:30 AM.
Novotel Sydney Parramatta has a restaurant on site.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
No rollaway/extra beds available
No cots (infant beds) available
Parking height restrictions apply
Debit cards
UnionPay
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Guests must provide health documentation
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: AUD 20 for adults and AUD 20 for children (approximately)
Fee for in-room wired Internet: AUD 24.50 per 24-hour period (rates may vary)
Covered self parking fee: AUD 25 per day (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Novotel Sydney Parramatta offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Sydney Parramatta requires guests to provide COVID-related documentation at check-in, uses enhanced cleaning measures, and offers contactless check-in. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Novotel Sydney Parramatta has a covered self car park with in/out privileges for AUD 25 per day.
Novotel Sydney Parramatta has an outdoor pool.
Yep, cooked-to-order breakfast is served daily between 6:30 AM and 8:30 AM.
No, Novotel Sydney Parramatta does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
