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Novotel Sydney Parramatta

4-star property
350 Church Street, Parramatta, NSW 1800 796 370
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Very good!
65%
of guests recommend
4.2 out of 5
Wotif Guest Rating
View all 997 Wotif Guest Reviews

Points Of Interest

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Hotel Description

Novotel Sydney Parramatta places you in the centre of Parramatta, within just a 15-minute stroll of Bankwest Stadium and Parramatta Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge.

LCD TVs with satellite channels are featured in all 194 rooms, and you can enjoy WiFi, wired Internet and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Safes, hairdryers and phones are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a conference centre, concierge services and a 24-hour front desk. Buffet breakfast is available daily. There's also the convenience of self parking.

With a stay at this 4-star Parramatta hotel, you'll be 2.5 km (1.6 mi) from University of Western Sydney Parramatta Campus and 2.8 km (1.7 mi) from Rosehill Gardens Racecourse.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131* Per night/room 20 Oct. - 21 Oct.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Sydney Parramatta ratings based on 997 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney Parramatta

Everyone (508) Couples (307) Business (8) Family (164)
4 out of 5

Posted by on 11 Oct. 2019

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4 out of 5
Great property, friendly, helpful staff. A little old in some areas.

Posted by on 7 Oct. 2019

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4 out of 5
Stayed here many times over the years, no hesitation staying here again in the future

Posted by on 4 Oct. 2019

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5 out of 5
Your staff are fantastic. I didn’t catch their names but the lady who helped with our booking and check in on arrival was FANTASTIC. Truly helpful and excellent customer service. Also the young indigenous/Koori man who was very helpful and assisted with our enquires and made us feel welcome to the motel. I give 10/10 for your staff. And location was awesome too. Would definitely stay there again

Posted by on 16 Sep. 2019

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2 out of 5
Bathrooms had no room and were awful within the rooms. Conference facilities were ok.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by Rathish Nair

Dear Sir/ Madam, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair

5 out of 5

Posted by on 1 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Rathish Nair

Dear Sir/ Madam, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

3 out of 5

Posted by on 23 Aug. 2019

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Comment from Hotel Management

3 Sep. 2019 by Rathish Nair

Dear Sir/ Madam, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

5 out of 5
Convenient location to everything, the friendliness of the staff

Posted by on 18 Aug. 2019

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Comment from Hotel Management

3 Sep. 2019 by Rathish Nair

Dear Sir/ Madam, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5 out of 5

Posted by on 16 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by AM

Dear Valued Guest, Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

4 out of 5
Love the location of this property it is central to entertainment and restaurants. It can be a bit noisey on Saturday nights but I would not consider this a reason to stay elsewhere.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Supervisor

Dear Valued Guest, Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

About the Novotel Sydney Parramatta

Location 350 Church Street, Parramatta, NSW 2150

Property Features

Novotel Sydney Parramatta offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 2583 square feet (240 square metres) and includes conference centres. The business-friendly Novotel Sydney Parramatta also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Parramatta hotel is smoke free.

  • 194 guestrooms or units
  • 12 levels
  • 2583 sq ft of conference space
  • 240 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (30 km / 18.7 mi)
  • Train station: Parramatta Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney Parramatta offers 194 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a shower and a hairdryer. This Parramatta hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Novotel Sydney Parramatta has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 24.50 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 24.50 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 18.00 per day (in/out privileges)
  • Credit card charges are subject to a surcharge of 1.3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Parramatta
  • Novotel Parramatta Sydney
  • Novotel Sydney Hotel Parramatta
  • Novotel Sydney Parramatta
  • Parramatta Novotel
  • Sydney Novotel
  • Sydney Novotel Parramatta
  • Sydney Parramatta
  • The Sebel Hotel Parramatta
  • The Sebel Parramatta Hotel Parramatta
  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta Parramatta
  • Novotel Sydney Parramatta Hotel Parramatta
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.