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"Annoyed because I was told I didn’t need to book for parking over the phone, to then arrive and be told I did need to. Don’t go for the breakfast. Wa ... " More

By a verified traveller on Sun 20 Jun 2021

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Hotel Description

At Hotel Hacienda you'll be within just a 15-minute stroll of University of Sydney and Crown Street. Highlights at this hotel include free in-room WiFi.

TVs and desks are featured in all 64 rooms.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, luggage storage, and a front-desk safe. Breakfast is available daily. There's also the convenience of self parking.

Sights within a 20-minute walk of this 3-star Chippendale hotel include Capitol Theatre and King Street.

Hotel Hacienda ratings based on 239 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Hacienda

Everyone (186) Couples (22) Business (3) Students (4) Family (16) Other (1)
1 out of 5
I didn't stay there, my booking was suppose to free cancellation and my money returned when i actually booked, i was trying to cancel but no- one from the management of the hotel could assist, i then was intouch with wotif and they were going fix the issue but failed, said they were looking into it but failed to correspond with me after 2 emails, i still to this day do not have my refund and do not recommend wotif or this hotel. Regards Chris Kerry

Posted by on 13 Oct. 2021

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4 out of 5
Annoyed because I was told I didn’t need to book for parking over the phone, to then arrive and be told I did need to. Don’t go for the breakfast. Was given packs for 4 and all together would have been for 1... lift wasnt working, toilet was dirty. Glad we only had to stay one night.

Posted by on 20 Jun. 2021

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5 out of 5
I was pleased with service and accommodation was great value

Posted by on 9 May 2021

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3 out of 5
The pillows, bed linen & water pressure in the shower were excellent. Even though the hotel is directly above the railway line, it wasn't too disturbing.

Posted by on 30 Apr. 2021

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3 out of 5
Friendly staff. It's a bit noisy because it is close to the train station, but the rooms have double windows.

Posted by on 29 Mar. 2021

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4 out of 5
I enjoy staying in this hotel. Close to the park, bus stop & just few minutes walk to the central train station.

Posted by on 26 Feb. 2021

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4 out of 5

Posted by on 13 Dec. 2020

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5 out of 5

Posted by on 27 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Song Hotel Redfern Team

Dear Guest, Thanks for your time & feedback. On behalf of Song Hotel Redfern Team

4 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Song Hotel Redfern Team

Dear Guest, Thanks for your time & feedback. On behalf of Song Hotel Redfern Team

3 out of 5
Rooms were very basic and tiny however reasonable for the price. Good budget hotel for if you just want a shower and a bed.

Posted by on 5 Dec. 2019

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Comment from Hotel Management

6 Dec. 2019 by Song Hotel Redfern Team

Dear Guest, Thanks for your time & feedback. On behalf of Song Hotel Redfern Team

Property Features

Hotel Hacienda offers its guests tour/ticket assistance, a vending machine, and concierge services. WiFi is free in public spaces. The business-friendly Hotel Hacienda also features laundry facilities, a front desk safe, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Sydney hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 3 levels
  • Built in 2000
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Redfern Station (0.6 km / 0.4 mi)
  • Metro station: Redfern Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Hacienda offers 64 accommodations. This Sydney hotel provides complimentary wireless Internet access. Bathrooms include showers.

  • Television
  • Shower
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Guests will receive key retrieval information. For more details, please contact the property using the information on the booking confirmation.

Guests will receive key retrieval information. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: AUD 20 per person (approximately)
  • Self parking fee: AUD 20.00 per night
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Y City South
  • Y City South Hotel
  • Y Hotel City
  • Song Hotel Redfern Chippendale
  • Y Hotel City South Chippendale
  • Y City South Chippendale
  • y Hotel Sydney
  • Song Redfern Chippendale
  • Song Redfern
  • Song Hotel Redfern
  • Hotel Hacienda Hotel
  • Hotel Hacienda Chippendale
  • Hotel Hacienda Hotel Chippendale

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.