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Travel with WOTIF

Trip Inspo on the Wotif Insider Blog

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Frequently Asked Questions - Wotif Accommodation

✅Where can I learn more about changing or cancelling my hotel reservation?

For more information around selecting new dates or cancelling your existing hotel booking, go to the Wotif Customer Service Portal.

✅Where can I get the best travel deals?

For almost 20 years, Wotif has worked hard to help Aussies find affordable, great-value travel deals. Aussies love a bargain and with thousands of travel options available, we give travellers heaps of choice, as well as the ability to compare deals and make informed decisions based on where and how they like to travel.

Insider tip: Book your flights, accommodation or even car hire all at the same time to create your own custom package! You'll unlock great savings.

✅How do I find out about Wotif's best hotel deals?

When you book with Wotif, take a sec to create a free account and subscribe to Wotif emails. You'll then receive regular deal and sale updates, and you'll get access to secret Mates Rates deals when you're logged in, which will save you between 10% and 50% on awesome select stays.

✅Do hotels get cheaper at the last minute?

If an accommodation provider has lots of unbooked rooms for a certain date, they will often lower their rates to try to fill them up, which can mean great deals for you! But if it’s a busy time to travel, rates can also be higher than usual. If you need to travel to a specific destination at a specific time, it’s often better to book in advance to avoid missing out. But if your plans are flexible, booking at the last minute can allow you to jump on an awesome deal. Find last minute deals now.

✅How can I book a hotel for cheap?

One great way is to use the FREE Wotif app! Booking on the app can unlock exclusive mobile deals, which often aren’t available when you book on a computer. The Wotif app also helps you manage your entire trip, with easy 24/7 access to your itinerary – which means you can change or cancel your hotel bookings while you’re on the go.

✅Do I have to pay for my hotel when I book?

Many of the hotels on Wotif give you the option to book now and pay later, so the choice is often yours! If you’d really prefer to pay later, filter your search results to show only ‘Reserve now, pay later’ properties. Got a Wotif coupon? Lucky you! Just remember that you’ll need to pay upfront in order to use it.

Insider tip:  If you’re travelling overseas and the Aussie dollar is strong for your destination, it’s a great idea to pay now and lock in your accommodation at the cheaper exchange rate.

✅Can I book caravan park accommodation through Wotif?

Yes, you can! Wotif is your one-stop shop for travel, with all sorts of accommodation options, including caravan and holiday parks. They’re convenient, family-friendly, and the perfect combo of adventure and comfort.

✅Is Wotif good to use?

We think Wotif is awesome! But don’t just take our word for it – check out the latest reviews from real Wotif customers, just like you. There are lots of reasons why we think you’ll love booking with Wotif. Three of our faves are:

  • We’ve got real, verified accommodation reviews from millions of Australian and New Zealand travellers, all based on their first-hand travel experiences.
  • With a Wotif account, you have access to our awesome Mates Rates deals, which will save you between 10% and 50% on great select stays.
  • We’ve got round-the-clock, 24/7 customer support, which is just a free phone call away, no matter where you are in the world.

✅Is it better to book directly with the hotel?

Using an online booking site like Wotif allows you to research, compare, book and manage all of your travel in one place, which is a real timesaver! You can also book your hotel and flight and/or car hire together as a package, which will give you an extra discount on your stay that’s not available if you book separately. Plus, all of Wotif’s hotels and packages are backed by the Wotif Price Promise. That means if you find a lower price online up to 24 hours before check-in, we’ll match it by refunding the difference.

✅What’s special about the hotel reviews on Wotif?

We’ve got real, verified reviews from millions of Aussie and Kiwi travellers, all based on first-hand experiences. Because Wotif is dedicated to serving Aussie and Kiwi travellers, we prioritise the ordering of our reviews so that the ones written by Aussies and Kiwis come up first.

✅How old do you have to be to book a hotel?

You must be 18 or older to book a hotel with Wotif. Sorry, kids!

✅Is there a fee to cancel my hotel reservation?

Booking a hotel with Wotif means you can manage, change or cancel your reservation online or by calling our 24/7 customer support team. While there are usually no cancellation fees charged by Wotif, some properties may charge their own cancellation fees.

Insider tip: If you think your plans might change, look for a ‘Free cancellation’ deal when you do your hotel search.

Awesome Hotels in Australia

There’s never been a better time to explore your own big backyard. Holidaying at home helps your fellow Aussies and is a chance to discover incredible places that are often right under your nose!

How about a dash of Sydney sparkle to brighten your up life? From the glistening beaches to the centre of the nation’s glitziest (and cheekiest) nightlife, we’ve got hotels in Sydney covered. Feel like sampling some Euro vibes without leaving the country? Check out the laneways, caffeinated perfection and stylin’ Melbourne accommodation in Australia’s cosmo-capital of cool.

Chasing waves? Gold Coast accommodation and Sunshine Coast hotels right on the beach will have you waxing up in no time. Want a great Aussie road trip? Great Ocean Road accommodation awaits! Whether it’s in capital cities or regional hotspots, Wotif will have you tucked up in the best hotels in Oz.

Perth Hotels | Hobart Hotels | Canberra Hotels | Darwin Hotels | Cairns Hotels | Albury Hotels | Noosa Hotels | Launceston Hotels | Port Macquarie Hotels

Popular New Zealand Accommodation

If you feel like an adventure that’s not far from home, then cross the ditch and hang with our Kiwi cousins. Drop anchor in one of our Auckland hotels and soak up the City of Sails. Speaking of soaking, you can find Rotorua accommodation close to the hottest thermal springs in the world! 

Down on the South Island, drop your bags in one of our Queenstown hotels and make tracks on the powdery slopes of The Remarkables. Or, check in to one of our funkier Christchurch hotels and see why this creative town is known as the Comeback City.

Wellington Hotels | Hawke's Bay Hotels | Bay of Islands Hotels | Marlborough Hotels | Hamilton Hotels | Nelson - Tasman Hotels

Popular Hotel Destinations in Asia & South Pacific

Sushi and anime, anyone? Unpack your chopsticks and cosplay in our Tokyo hotels and Kyoto accommodation. Hanging to get into some of Asia’s best street food? Check out spicy deals at our Bangkok hotels and Kuala Lumpur hotels. Island dreaming? Our Bali accommodation and Thailand hotels have hammocks waiting just for you!

Hong Kong Hotels | Kowloon Hotels | Koh Samui Hotels | Ho Chi Minh City Hotels | Manila Hotels | Vietnam Hotels

Best International Hotel Accommodation

If you have your favourite overseas destination as your screensaver, don’t spend the rest of your days staring at it! Whether you’re looking for chic Paris accommodation, Las Vegas hotels that won’t cost your last cent, or Dubai hotels fit for royalty, we’ve got the best selection of hotels by country (A-Z) and accommodation types.

London Hotels | Fiji Hotels | Hawaii Hotels | New York Hotels | San Francisco Hotels | Rome Hotels | Vanuatu Hotels | Amsterdam Hotels | Most popular destinations

*Savings based on all package bookings with Flight + Hotel made from January 1, 2019 to December 31, 2019 as compared to the price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages.