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4.4 out of 5

"Staff were fantastic and friendly. Rooms could do with an update but they were clean and tidy. Check in was a breeze due to staff member Grahame. He w ... " More

By a verified traveller on Sat 07 Nov 2020

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Hotel Description

A luxury stay in Terrigal awaits you at Crowne Plaza Terrigal Pacific. You'll be 0.4 km (0.3 mi) from Terrigal Beach and 5.5 km (3.4 mi) from Ken Duncan Gallery. Highlights at this beachfront hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 199 rooms feature free WiFi, free wired Internet, and balconies. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Sofa beds, room service, and coffee/tea makers are also available.

A day of pampering at endota spa can include massages, body wraps, and facials along with aromatherapy and mani/pedis. The restaurant, Seasalt Restaurant, is open for breakfast and dinner. Lord Ashley Bar/Lounge is the hotel's own cocktail bar, serving drinks along with lunch and light fare. Spend the day at the beach and enjoy the onsite health club and outdoor tennis court. Business travelers can take advantage of a 24-hour business center and conference space. Plus you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Sights within a 20-minute drive of this 4.5-star Terrigal hotel include Erina Fair and Bouddi National Park.

Room, 2 Queen Beds, Accessible, Balcony (Wheelchair)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$222* Per night/room 3 Dec. - 4 Dec.

Room, 2 Queen Beds, Balcony, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Terrace, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Terrigal Pacific ratings based on 412 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Terrigal Pacific

Everyone (316) Couples (49) Business (2) Family (38)
5 out of 5
All Good

Posted by on 25 Nov. 2020

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5 out of 5
Staff were fantastic and friendly. Rooms could do with an update but they were clean and tidy. Check in was a breeze due to staff member Grahame. He was polite and welcoming. Nothing was a bother to all staff members who went out of their way to please us. Would highly recommend Crowne Plaza for your next destination

Posted by , from Newcastle on 7 Nov. 2020

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Comment from Hotel Management

9 Nov. 2020 by Ryan

Hi Sue, Thanks so much for your review of Crowne Plaza Terrigal Pacific. We are so pleased you had a great time at the hotel and in Terrigal. Hopefully on your next return you can stay longer with us. We look forward to seeing you again, Best regards Ryan General Manager

5 out of 5
My stay was special due to Happy Staff, cleanliness, Day Spa

Posted by , from Maitland on 24 Oct. 2020

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Comment from Hotel Management

26 Oct. 2020 by Ryan

Hi Donna, Thank you for your feedback. We were thrilled to find that our staff were a highlight f your stay and we look forward to welcoming you back again soon. All the best Ryan General Manager

3 out of 5
The staff are Friendly that Guy who check in us cant remember his name, very helpful knowledgeable and he cares. Restaurant waitress whos assign to our table very attentive and friendly, Hotels nice but wasnt in the right rooms to see the all ocean Views amd my Balcony is very small and tights, i am injured and cant go out the sea i just want see the views from my room but i couldnt see it all. We left the nextday. Was going to stay for 2 more night but very reluctant to say anything then. Just wanted the room with balcony overlooking the ocean because i am injured and i cant enjoy it outside. I have no capacity of walking long than 5-10 steps and rest. I have a broken foot just got out surgery and needed a few days away. Thank you AMIE

Posted by , from Sydney Australia on 18 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Ryan

Hi Chiare Thanks so much for your review of Crowne Plaza Terrigal Pacific. We appreciate your detailed review and compliments in regard to our team and we will ensure they are acknowledged. I can understand your disappointment that the view from your room was not as expected and I would encourage you on your return visit to contact the hotel so that we may discuss accommodation options with you in more detail. I regret that we were unaware of your disappointment during your time at the hotel and hope that we can assist further on your return visit. All the best for your recovery. Best regards Ryan General Manager

5 out of 5

Posted by on 12 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Ryan

Hi Thanks for your 5 star review of Crowne Plaza Terrigal Pacific. We hope to see you again. Best Regards Ryan General Manager

5 out of 5
love the location, perfect view and very friendly staff. Breakfast was lovely.

Posted by , from Australia on 6 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Ryan

Hi Kim, Thank you for your feedback. It was great to find that you really enjoyed our stunning location and thanks for mentioning our team. We hope to find you return very soon. All the best Ryan General Manager

5 out of 5
Everyone is potile and helpful, specially with covid rules. Definitely come back here

Posted by , from Newcastle on 30 Sep. 2020

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Comment from Hotel Management

2 Oct. 2020 by Ryan

Hi Katie Thanks for your review of Crowne Plaza Terrigal Pacific. We appreciate your comments in regard to the friendly and helpful service provided by the team particularly in the current circumstances. We are delighted that this was a highlight of your stay. We hope to see you again soon, Best regards Ryan General Manager

5 out of 5

Posted by on 29 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Ryan

Hi Thanks for your review of Crowne Plaza Terrigal Pacific. We hope to see you again. Best Regards Ryan General Manager

5 out of 5

Posted by on 25 Sep. 2020

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3 out of 5

Posted by on 18 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Ryan

Hi there Thank you for your feedback. We hope to see you again soon, All the best Ryan General Manager

About the Crowne Plaza Terrigal Pacific

Location Pine Tree Lane, Terrigal, NSW 2260

Property Features

Crowne Plaza Terrigal Pacific offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. A health club, spa services, and a library are also featured at the luxury Crowne Plaza Terrigal Pacific. Parking is available for a fee. This 4.5-star Terrigal hotel is smoke free.

  • 199 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (98.5 km / 61.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Terrigal Pacific offers 199 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Seasalt Restaurant - This beachfront restaurant serves breakfast and dinner. Reservations are required.

Lord Ashley Bar/Lounge - Overlooking the ocean, this cocktail bar serves lunch and light fare. Open daily.

Florida Beach Bar - This beach bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 39.50 per person (approximately)
  • Self parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Terrigal
  • Crowne Plaza Terrigal
  • Terrigal Crowne Plaza
  • Crowne Plaza Terrigal, South Pacific
  • Crowne Plaza Terrigal Hotel
  • Crowne Plaza Terrigal
  • Crowne Plaza Terrigal Pacific Hotel
  • Crowne Plaza Terrigal Pacific Terrigal
  • Crowne Plaza Terrigal Pacific Hotel Terrigal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.