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4.4 out of 5

"Perfect location to enjoy the wonderful beach. The Sea Salt bar is a great spot to unwind at the end of the day as it overlooks the beach. " More

By a verified traveller on Wed 01 Jul 2020

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Hotel Description

A luxury stay in Terrigal awaits you at Crowne Plaza Terrigal Pacific. Within just a 10-minute stroll, you'll find Terrigal Beach and The Skillion. Highlights at this beachfront hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 199 rooms feature free WiFi, free wired Internet, and balconies. Minibars provide refreshments, and 24-hour room service is also available. Premium linens welcome you to a good night's rest, and other nice touches include jetted tubs and rainfall showerheads. Sofa beds, coffee/tea makers, and free newspapers are also available.

A day of pampering at endota spa can include massages, body wraps, and facials along with aromatherapy and mani/pedis. The restaurant, Seasalt Restaurant, is open for breakfast and dinner. Lord Ashley Bar/Lounge is the hotel's own cocktail bar, serving drinks along with lunch and light fare. Spend the day at the beach and enjoy the onsite health club, kids' club, and outdoor tennis court. Business travelers can take advantage of a 24-hour business center and conference space. Other amenities include free WiFi in public areas, a spa tub, and a sauna. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

With a stay at this 4.5-star Terrigal hotel, you'll be 7 km (4.4 mi) from Erina Fair and 20 km (12.4 mi) from Australian Reptile Park.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$154* Per night/room 19 Jul. - 20 Jul.

Room, 2 Queen Beds, Balcony, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Balcony (Wheelchair)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Terrace, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Crowne Plaza Terrigal Pacific ratings based on 423 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Terrigal Pacific

Everyone (337) Couples (42) Business (2) Family (34) Other (1)
2 out of 5
Rooms were noisy and could hear the lift going all night.

Posted by , from Sydney on 4 Jul. 2020

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4 out of 5
Perfect location to enjoy the wonderful beach. The Sea Salt bar is a great spot to unwind at the end of the day as it overlooks the beach.

Posted by , from Melbourne on 1 Jul. 2020

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4 out of 5

Posted by on 30 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by Ryan

Hi Thanks for your review of Crowne Plaza Terrigal Pacific. We hope to see you again soon, Best Regards Ryan General Manager

5 out of 5
Beautiful hotel. Love the staff services, they are so passionate. Only thing would be the duvet was a little small and thin. Would stay again :)

Posted by , from Queensland on 30 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by Ryan

Hi Shannie, Thank you for your feedback. We truly appreciate your thoughtful comments about our staff and cant wait to welcome you back. All the best Ryan General Manager

5 out of 5
Not interested in making any comments on this location

Posted by on 23 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Ryan

Hi Thanks for your comments, we do hope you had an enjoyable stay and we hope to see you again. Best Regards

2 out of 5
Arrived at Crowne Plaza Terrigal... Reception service was fantastic and that’s where the positives ended. Issue 1) Advertised ‘dry cleaning service’ and ‘laundry facilities’... when I went to find the laundry... there isn’t one. I have 2 kids with no clean clothes as I had just collected them from being away. This was part of the reason I booked this motel. Issue 2) booked for 4 people and there was only 2 towels. Phoned reception twice to get towels - didn’t get any... went to reception to get them, but again we couldn’t get any as she was there by herself. 9.50pm towels finally turn up. Issue 3) cleanliness (or lack of). In the midst of Covid-19, where cleanliness should be a higher priority that usual - no bin liners in either of the bins, bathroom shower curtain dirty and dirty fingerprints on the doors. Would hate to see it at a normal time. Extremely disappointed in our stay. Would not stay the next night if I had not already paid for it.

Posted by , from NSW on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Ryan

Hi K Thanks for your review of Crowne Plaza Terrigal Pacific. It is very disappointing to read of your disappointment. The hotel consistently receives great reviews about the service provided by all of the team and I apologise that there was a shortfall on this occasion. We pride ourselves on the high standard of cleanliness delivered to our guests and place great focus on the training, support and consistent delivery of this. I would appreciate discussing your feedback in further detail if you have an opportunity to contact me directly via 02 4384 9111. I hope you may consider returning to the hotel on another occasion to experience a more enjoyable stay. Best Regards Ryan General Manager

5 out of 5

Posted by on 18 Mar. 2020

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4 out of 5

Posted by on 6 Mar. 2020

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4 out of 5
Great location of course, I think the hotel has dropped its standard from What it was when we first started staying there over 20 years ago. Our room had a very musty smell and felt damp. Was disappointed, as it was for a special occasion that we’d been very much looking forward to.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Ryan

Hi There, Thank you for your feedback. It was disappointing to find that we didn't meet your expectations on this occasion. Please know on your next visit if there is something not quite right we would love to know at the time to that we may remedy it and you leave feeling content with your stay. We hope to welcome you back again for our stunning location and views. All the best Ryan General Manager

2 out of 5
Our room was very dirty. Fridge cupboard was filthy. Mould on bottom of curtains. Walls looking very dirty. Balcony had mould on rails. Bathroom ok except for mould and dirty tiles around bath/shower. We love Terrigal and usually stay here. We loved the pool area and gym. Love breakfast and bar downstairs.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Ryan

Hi Christy, Thank you for your feedback. We are really disappointed that your room wasnt as we had hoped. This is certainly not the high standard that we strive for. We have addressed this with our Housekeeping team to ensure that this is improved. It was nice to find that you loved our stunning location and we know that our facilities will see you return in the future. All the best Ryan General Manager

About the Crowne Plaza Terrigal Pacific

Location Pine Tree Lane, Terrigal, NSW 2260

Property Features

Crowne Plaza Terrigal Pacific offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. A health club, a spa tub, and a sauna are also featured at the luxury Crowne Plaza Terrigal Pacific. Parking is available for a fee. This 4.5-star Terrigal hotel is smoke free.

  • 199 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Bar or lounge
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (98.5 km / 61.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Terrigal Pacific offers 199 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Jetted tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Seasalt Restaurant - This beachfront restaurant serves breakfast and dinner.

Lord Ashley Bar/Lounge - Overlooking the ocean, this cocktail bar serves lunch and light fare. Open daily.

Florida Beach Bar - This beach bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Way of Clean (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 39.50 per person (approximately)
  • Self parking fee: AUD 25.00 per day
  • Valet parking fee: AUD 35.00 per day
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Terrigal
  • Crowne Plaza Terrigal
  • Terrigal Crowne Plaza
  • Crowne Plaza Terrigal, South Pacific
  • Crowne Plaza Terrigal Hotel
  • Crowne Plaza Terrigal
  • Crowne Plaza Terrigal Pacific Hotel
  • Crowne Plaza Terrigal Pacific Terrigal
  • Crowne Plaza Terrigal Pacific Hotel Terrigal

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Free Welcome Amenity

Book a stay in any room or rate plan and receive a complimentary deep sleep aromatherapy spray.

Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.