3.7 out of 5

"Overall nice hotel, enjoyed our stay. Close to everything you need (within walking distance). Good for families with young children. A couple of iss ... " More

By a verified traveller on Sat 14 Jul 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Novotel Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Fridges and room service make in-room dining convenient. Additionally, safes, hairdryers, and phones are available.

The restaurant, Hanlans Restaurant, is open for breakfast and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Hinterland View Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$105 per night

Hinterland View Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Family Room, 1 King + 2 Singles

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel Surfers Paradise ratings based on 278 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5
Average considering what we paid. Other guest doors were loud closing at night. Smal tv with a hard to navigate out dated system. Bed was comfortable overall it was average at best

Posted by on 16 Jul 2018

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4 out of 5

Easy & central to everything you need.

Overall nice hotel, enjoyed our stay. Close to everything you need (within walking distance). Good for families with young children. A couple of issues: Like many hotels, they ask you to reuse towels (which is great) but there is no where to hang them to dry & they only ever leave two towels out for four people. The shower head & screen is useless & you also need to use towels to dry the floor as it gets soaked. Not impressed with someone previously cooking/leaving noodles in our jug for us to find but hotel staff were great with all of our needs.

Posted by on 14 Jul 2018

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5 out of 5
Nice hotel it was close for some shopping,restaurants and the beach you could just walk out the door and a cross the road was the tram it took you straight to pacific fair shopping plaza,will definitely be going back in the future

Posted by , from romsey on 11 Jul 2018

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5 out of 5

Great stay at Gold Coast

Perfect location - close to the beach and public transport Great amenities - nice room, clean and serviced. Excellent services and staff. Would definitely stay again.

Posted by , from Sydney on 7 Jul 2018

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Comment from Hotel Management

9 Jul 2018 by Sonia

Dear Bhakti, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
Good location, good experience, great pool and spa area

Posted by on 7 Jul 2018

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Comment from Hotel Management

9 Jul 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5
Ideal for overnight stay. The bed was not comfortable but the room was clean.

Posted by on 3 Jul 2018

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Comment from Hotel Management

5 Jul 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5

Nice hotel close to Cavill Avenue

Pros: The rooms looked clean and the bathrooms had been updated
Cons: checking in could be quicker maybe provide self service checkin
Location: The hotel is in close proximity to shops, nightclubs etc
We stayed at this hotel 2 years ago and since then the rooms have had a bit of a facelift. It was very pleasing to see. The room had a cleaner more modern look.

Posted by on 18 Jun 2018

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Comment from Hotel Management

19 Jun 2018 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

5 out of 5
Quick overnight stay, clean, comfortable and very friendly!!!

Posted by on 8 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5
Excellent, fast lifts but a little mould in the bath shower area and toilet paper was thin but would highly recommended staying at the Novotel.

Posted by on 17 May 2018

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Comment from Hotel Management

25 May 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

3 out of 5

Good side of okay

Location and staff are A* and has access to parking. Would have been a four star review if they had better pillows and provide more than 2 of them.

Posted by , from Brisbane on 6 May 2018

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Comment from Hotel Management

8 May 2018 by Sonia

Dear CarolineOz, Thank you for taking the time to share your feedback. We are in the process of getting more pillows for our room. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include A 24-hr business centre and meeting rooms. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Surfers Paradise hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6 conference rooms
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.8 km / 19.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Surfers Paradise's hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hanlans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre. Children aged under 15 years old are not allowed in the fitness facility without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD17.00 per day
  • Late check-out fee: AUD30.00
  • Rollaway bed fee: AUD50 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.