3.7 out of 5

"The staff were absolutely wonderful, carrying my bags where ever they needed to go as I had my hands mostly full with my toddler. My room was cleaned ... " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Novotel Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Fridges and room service make in-room dining convenient. Additionally, safes, hairdryers, and phones are available.

The restaurant, Hanlans Restaurant, is open for breakfast and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Hinterland View, Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$123 per night

Superior Family Room, 1 King + 2 Singles

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hinterland View, Superior Spa Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View, Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 291 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5
The bathroom bin was not emptied and there was a used facecloth hanging on the door.

Posted by , from Wollongbar on 12 Sep 2018

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Comment from Hotel Management

13 Sep 2018 by Sonia

Dear Sherree, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

4 out of 5
Check in was to slow and not enough people checking in, but once I got to the check in staff they where fantastic. Parking is very pricey and when we got to our room there was smoke packets outside on our deck.

Posted by , from Brisbane on 9 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by Sonia

Dear Aaron, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

3 out of 5
Room was small and clean but the lack of basics like microwave and utensils or even a bowl for some cereal was a bit last century ,the pool and spa were good the location was great and my secure parking validation ticket didn't work but after staff gave me new ticket all was good but at $17 a day was a bit steep considering it was shared with a shopping centre

Posted by on 7 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by Sonia

Dear Sam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

5 out of 5

Gorgeous, up to date hotel close to everything!

The staff were absolutely wonderful, carrying my bags where ever they needed to go as I had my hands mostly full with my toddler. My room was cleaned each day, including some sugar off the ground that my daughter had spilt on the first day (which surprised me! I thought they’d only make the bed) I phoned reception a couple of times for requests and they were met without hesitation. When I was departing, the man at front counter took me bags to my bus stop for me. I then came back to ask where a supermarket was and he put my bags in a safe spot for me before walking me out of the building and physically showing me the supermarket sign. Once I’d come back for my bag, he grabbed it and walked me back to the bus stop! Amazing customer service. Definitely made me want to stay again.

Posted by , from victoria on 29 Aug 2018

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Comment from Hotel Management

3 Sep 2018 by Sonia

Dear Harls,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5

Winter stay with the family

Great location, only no parking available for our land cruiser and had to park up the road and pay. Even though you still have to pay to park at your hotel I disagree with having to pay for parking when you pay to stay at a hotel it should all be included in their price.

Posted by on 23 Aug 2018

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Comment from Hotel Management

26 Aug 2018 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

5 out of 5
This accomodation was fantastic. The staff were all so friendly and helpful. The rooms were amazing. Will definitely be staying here again. Thankyou.

Posted by on 21 Aug 2018

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Comment from Hotel Management

22 Aug 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

3 out of 5

Posted by on 19 Aug 2018

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Comment from Hotel Management

20 Aug 2018 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

3 out of 5
Make sure to take notice of charges at check out tried to make me pay for purchases from the bar that I never made.

Posted by on 19 Aug 2018

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Comment from Hotel Management

3 Sep 2018 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

4 out of 5
Had a great stay at the Novotel. Very comfortable bed & pillows. Will definitely stay again.

Posted by on 16 Aug 2018

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Comment from Hotel Management

20 Aug 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5
Awesome hotel! Well situated. Friendly staff. Have stayed here plenty of times and will do so again in the future.

Posted by on 15 Aug 2018

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Comment from Hotel Management

20 Aug 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Surfers Paradise hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6 conference rooms
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.8 km / 19.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hanlans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 17.00 per day
  • Late check-out fee: AUD 30.00
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.