"During happy hour, it took just under an hour to find a staff member to serve us. The bar was completely unattended. Reception staff were very helpfu ... " More
You can enjoy flat-screen TVs with cable channels, and all 408 soundproofed rooms feature balconies, WiFi, and coffee/tea makers. Room service, safes, and hair dryers are also available.
The café, BLVD Cafe & Bar, is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, and spa tub. Other amenities include WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.
With a stay at this 4.5-star Surfers Paradise hotel, you'll be 0.4 km (0.3 mi) from SkyPoint Observation Deck and 0.5 km (0.3 mi) from Chevron Renaissance.
13 May 2022 by Paul
Dear Madeline, Thank you for taking the time to tell us about your experience following your recent stay at Novotel Surfers Paradise, I am sorry that your experience did not meet your expectations, please allow me to express my apologies. I am sorry that your room did not contain a safe and I have shared your feedback with the Guest Welcome Manager as this is certainly not the response expected from our Team when our guests report an issue and I am very sorry for this occurrence. I am also disappointed that you did not enjoy your dining experience in the Hotel. I appreciate your sharing your comments Madeline and it is my hope that you will give us the opportunity to better serve you in the future. Best Regards, Paul Morton General Manager Novotel Surfers Paradise
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 6749 square feet (627 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Self parking (surcharge) , Parking (limited spaces)
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Gold Coast hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.