3.8 out of 5

"The staff were absolutely wonderful, carrying my bags where ever they needed to go as I had my hands mostly full with my toddler. My room was cleaned ... " More

By a verified traveller on Wed 29 Aug 2018

Enter dates to see availability

Hotel Description

Novotel Surfers Paradise places you in the center of Surfers Paradise, steps from Cavill Avenue and within a short 5-minute stroll of SkyPoint Observation Deck. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Fridges and room service make in-room dining convenient. Additionally, safes, hairdryers, and phones are available.

The restaurant, Hanlans Restaurant, is open for breakfast and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4-star Surfers Paradise hotel include Surfers Paradise Beach and Chevron Renaissance.

Superior Room, View (Hinterland view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$144 per night

Family Room (Superior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, View (Hinterland view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 332 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Surfers Paradise

Everyone (316) Couples (6) Business (2) Students (1) Family (7)
5 out of 5
Nice hotel close to everything location was great. Room layout was great with the kids and the size just a shame that in 6 nights in the middle of summer our sheets didn't get changed other then that everything was great.

Posted by on 15 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

15 Jan 2019 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

4 out of 5
Great location No foxtel TV channels was disappointing

Posted by on 13 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

14 Jan 2019 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
Excellent location. We enjoyed our stay at this peak holiday time staf were helpful and efficient.

Posted by on 10 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

11 Jan 2019 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5

Posted by on 8 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

9 Jan 2019 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5

Posted by on 7 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

8 Jan 2019 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

3 out of 5
The hotel location was great but the hotel needs an upgrade. The air conditioning was not very cool and most nights we were quite warm. We were informed the temp & fan were hardwired and couldn’t be controlled by us. When most days are in the 30 degrees air conditioning is important. The elevators. Given the amount of high traffic it took a very long time on occasions to get down to ground. Pool area was nice but missed opportunities were the evening bbq. A lot of families stay at Novotel and would appreciate a great bbq so they don’t have to go out each night but the bbq was literally a sausage and bread. Could improve here.

Posted by on 7 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

8 Jan 2019 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. I will pass this onto our Engineering and Food & Beverage team. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

5 out of 5
The hotel was close to everything! So accessible to the beach, shops and anything that you need.

Posted by on 7 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

8 Jan 2019 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

2 out of 5
Hotel near to the beach but inside the rooms too small

Posted by on 7 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

8 Jan 2019 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. I'm sorry to hear you found our rooms too small, we do offer larger rooms which are our Family rooms that may interest you. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

4 out of 5
Very good position Very comfortable Could only fault room cleaning. Beds Just pulled up Fantastic sea view Very friendly

Posted by on 6 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

7 Jan 2019 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
Family holiday, room was spacious but lacked a toaster which when travelling with children is a Must

Posted by on 3 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

7 Jan 2019 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business centre. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Surfers Paradise hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.8 km / 19.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 6 AM to 11 AM.

Hanlans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 17.00 per day
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.