3.7 out of 5

"My husband and I stayed for our honeymoon and really enjoyed it. It was comfortable, clean, had a great view and was in a very convenient location. T ... " More

By a verified traveller on Thu 12 Oct 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Novotel Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Additionally, safes, hairdryers, and irons/ironing boards are available.

The restaurant, Hanlans Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub as well as access to bike rentals. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$128 per night

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium King Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 203 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

Geeat location.

Great locations in the heart of Surfers Paradise Air conditioning did not work was our biggest concern.

Posted by , from Brisbane on 16 Oct 2017

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5 out of 5

Would definitely stay again!

My husband and I stayed for our honeymoon and really enjoyed it. It was comfortable, clean, had a great view and was in a very convenient location. The only thing I could fault was no exhaust fan in the bathroom and poor lighting throughout apartment. Would definitely stay again and would recommend to others.

Posted by , from Tamworth NSW on 12 Oct 2017

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2 out of 5

Outdated hotel but good location

Pros: It's location
Cons: Renovation of old rooms/bathrooms
Location: Close to Cavill Mall and the beach
I was very disappointed with my 4 night recent stay. Upon entering the room I found the bathroom very old and tired looking. The shower was probably the worst shower I have ever experienced. It was so bad that the kids wouldn't even use it! Another disappointment was the buffet breakfast, especially the omelette station. I felt so sorry for the person making the omelettes as his poor fry pan was sticking each time. He could quite easily have made 2 or 3 at a time of he was given the right utensils. On the plus side the staff were friendly & attentive & the hotel is in a good location, close to the Mall & the beach.

Posted by , from Melbourne on 10 Oct 2017

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1 out of 5


Pros: Not much
Cons: Close down old section until refurbished. Can't believe that I was charged the same as those in a refurbished room.
Location: No different from any other hotel in Surfers.
Old room not up to any standard. Heard that hotel was being refurbished as workmen were stripping rooms around us of all inclusions and blocking pathway in hallway when we came back from breakfast. Mould in bathroom; 2 towels for 4 family occupants; carpet dirty; no spare pillows; no personal control of air conditioner. Also, and this takes some digestion : On what universe does the main course come BEFORE the entree as happened in your "restaurant". After cancelling entree, as you would, we were CHARGED for it on the bill !! We were on the 8th floor. Also parking is a joke! Nowhere near hotel lobby entrance through a maze in a shopping centre at $17, carrying our bags for 8 family members. No offer of bellboy.

Posted by , from Sydney on 8 Oct 2017

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5 out of 5

Sensational Novotel At Surfers Paradise

From start to finish it was nothing but sensational. Great check in, very warm & welcoming. They upgraded our room & gave us a bottle of wine for being a loyal customer. Great view, comfortable bed, fabulous breakfast. Memorable trip at the Novotel!

Posted by , from Brisbane on 1 Oct 2017

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5 out of 5

Guests put first

Pros: *clean linen and towels * comfortable bed /pillows *raindrop showerhead *amazing views *tasty breakfast /seafood buffet *towels at (heated) pool
Cons: Free Wifi is a bit hit and miss but we werent there for business. The paid might be better.
Location: Beach right by. Cavill Ave- restaurants, entertainment, Woolworths, 5 min walk to the Skypoint Deck. Trams out front, buses few mins stroll.
From even before we were greeted at the check in desk the delightful experience began. The hotel was having renovations so they gave a courtesy call to let me know -even though they wouldn't directly impact on my stay. I had advised the hotel it was a surprise booking for my husband as we were celebrating our 30th wedding anniversary and had met on the Gold Coast, and so was really glad the renovations wouldn't stop us using the resort - unlike the resort we were at,at the time of the phone call.( different company who had closed restaurants and pools without any notification). On arrival the lady at reception advised we had been upgraded to a premium oceanview suite and when we saw it, and the view , we were so thrilled. There was a bottle of wine and the personal touch of a congratulatory note. At the pool we used the pool bar and the waitress (Jennifer) was genuinely friendly. I told her about our amazing experience and unbeknown to us, she organised a special dessert surprise for dinner. This is what I mean by they put the guests first. Obviously upgrades are not the norm, But the friendly , helpful staff and amenities are what made the icing on this anniversary escape and I could tell that they were the special touch at this hotel. Of course the rooms with views are amazing too. Definitely the perfect place for a holiday or short escape. Buffet breakfast had variety. Recommend the seafood buffet for dinner. very centrally located hotel.

Posted by , from NSW , Australia on 29 Sep 2017

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3 out of 5

Pros: Close to Cavill Ave & beach
Cons: More selection on menu. Buffett could include more foods for people who have seafood allergies.
Close to beach ad Cavill Ave. Room was old. Needs refurbishment.

Posted by on 29 Sep 2017

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3 out of 5


Pros: The location
Cons: The bathroom renovations in the room could be better- the bath replaced by a shower & tapwear to match hand basin
Location: Central location so close to beach & light rail .
This hotel is well located in Surfers with Light rail on the doorstep,shops ,nice cafes , a super market etc next door.Its a renovated property previously another hotel chain .Good value for money .Not luxurious .

Posted by , from Sydney on 26 Sep 2017

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4 out of 5


Awesome location. Value for money. We enjoyed our holiday and loved that the hotel was close to everything. We had a nice view of the beach from our room and enjoyed the pool. Close to public transport was a bonus. Would stay here again.

Posted by on 26 Sep 2017

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1 out of 5
Got charged double for a parking space for 5 days and the hotel doesn't have many spaces so prepare to walk. The only thing I liked about this hotel was that it was close to so many shops and the view of the beach from my room. It took me two days to get my room cleaned after checking in

Posted by on 24 Sep 2017

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Renovations + Closures

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a jacuzzi, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include A 24-hr business centre and meeting rooms. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, an arcade/games room, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. For a fee, parking is available.

  • 408 guestrooms or units
  • 36 levels
  • 6 conference rooms
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Newspapers in lobby (free)
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Outdoor tennis court
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge)


  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.8 km / 13.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with premium Cable channels and pay-per-view films. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Surfers Paradise's hotel provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hanlans Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:30 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed


Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self parking fee: AUD 17.00 per day
  • Late check-out fee: AUD 30.00
  • Rollaway bed fee: AUD 40.0 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.