3.7 out of 5

"The staff were absolutely wonderful, carrying my bags where ever they needed to go as I had my hands mostly full with my toddler. My room was cleaned ... " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

Novotel Surfers Paradise puts you in the heart of Surfers Paradise, steps from Cavill Avenue and within a 10-minute stroll of Surfers Paradise Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Fridges and room service make in-room dining convenient. Additionally, safes, hairdryers, and phones are available.

The restaurant, Hanlans Restaurant, is open for breakfast and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Hinterland View, Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$124 per night

Superior Family Room, 1 King + 2 Singles

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 309 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Surfers Paradise

Everyone (293) Couples (6) Business (2) Students (1) Family (7)
5 out of 5
The staff are so friendly and helpfully and the location is great so close to all the amazing restaurants beach and clubs

Posted by , from Gold Coast on 15 Nov 2018

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Comment from Hotel Management

16 Nov 2018 by Sonia

Dear Catherine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
stuff in restaurant for breakfast are not nice nor professional.

Posted by , from Melbourne on 14 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Sonia

Dear Miki, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

5 out of 5

Posted by on 30 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

3 out of 5
Showers, poor quality, old fruit juice cartons left in fridge from previous guests. Overall apartment and facilities were good

Posted by on 28 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Sonia

Dear Danny, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

5 out of 5

Posted by on 28 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
Great location...good facilities. Clise to town and attractions

Posted by , from New zealand on 22 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Sonia

Dear Sammy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our great location. We hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5
So close to everything we wanted, less than a minute walk to G:Link, clubs, bars, restaurants, shops, and the beach

Posted by , from Wollongong on 14 Oct 2018

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Comment from Hotel Management

15 Oct 2018 by Sonia

Dear Caludia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
Facilities were limited & closed early even on a weekend

Posted by on 14 Oct 2018

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Comment from Hotel Management

15 Oct 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

5 out of 5

Posted by on 7 Oct 2018

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Comment from Hotel Management

8 Oct 2018 by Sonia

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sonia Reservations Supervisor

4 out of 5
I was disappointed our room wasn't ready when we arrived at 3pm. The room wasn't stocked with tea & sugar and there were not enough towels. The receptionist was not welcoming. On a positive, some staff were very friendly and the renovations of the hotel are very nice.

Posted by , from Northern NSW on 3 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by Sonia

Dear Mel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Surfers Paradise hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6 conference rooms
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.8 km / 19.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 6 AM to 11 AM.

Hanlans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 17.00 per day
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.