3.8 out of 5

"The staff were absolutely wonderful, carrying my bags where ever they needed to go as I had my hands mostly full with my toddler. My room was cleaned ... " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

Novotel Surfers Paradise puts you in the heart of Surfers Paradise, connected to a shopping centre and within steps of popular attractions like Cavill Avenue and Timezone. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Fridges and room service make in-room dining convenient. Additionally, safes, hairdryers, and phones are available.

The restaurant, Hanlans Restaurant, is open for breakfast and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available on weekdays between 6 AM and 10:30 AM and on weekends between 6 AM and 11 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Surfers Paradise hotel include SkyPoint Observation Deck and Chevron Renaissance.

Superior Room, View (Hinterland view)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$125 per night

Family Room (Superior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, View (Hinterland view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, View (Hinterland view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 351 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Surfers Paradise

Everyone (330) Couples (8) Business (2) Students (1) Family (10)
4 out of 5
The service was good and friendly. The wifi was really bad

Posted by on 13 Mar. 2019

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4 out of 5
Very helpful reception staff and concierge. Very slow food service in front lobby cafe.

Posted by on 10 Mar. 2019

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5 out of 5
Ocean view bedroom is awesome. Room is very neat & clean.

Posted by , from Brisbane on 3 Mar. 2019

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Comment from Hotel Management

9 Mar. 2019 by Regards, Fujio - Guest Experience Coordinator

Dear Subashree, Thank you for your very kind feedback of Novotel Surfers Paradise. We are glad that you enjoyed your stay with us and your visit to the Gold Coast. We hope to see you back again in the future!

3 out of 5
All equitpments are old, bath room have oodore smelling

Posted by on 2 Mar. 2019

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Comment from Hotel Management

9 Mar. 2019 by Regards, Fujio - Guest Experience Coordinator

Dear Anon, Thank you very much for taking the time to review our hotel. We are sorry that you had such a poor in room experience during your stay. I have shared your feedback with our Housekeeping Manager, who I am sure will be very disappointed to hear this news. We hope you will allow us to invite you back for a much better stay on the next occasion.

4 out of 5
Like the view and location but need to improve customer service

Posted by , from Sunnybank, au on 28 Feb. 2019

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Comment from Hotel Management

9 Mar. 2019 by Regards, Fujio - Guest Experience Coordinator

Dear Mansimran, Thank you for recent review of our hotel. We are glad that you like the view and enjoyed the location of Novotel Surfers Paradise. Although it seemed like an enjoyable stay, we are sorry to hear about the overall poor service that you received. We will endeavour to further train our staff in order to bring our service in line with our customer requirements. We hope to welcome you back in the near future for a much better stay.

5 out of 5
Everything was lovely and clean. Very enjoyable stay.

Posted by on 11 Feb. 2019

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3 out of 5
Rooms were lovely and spacious. The buffet breakfast was very average. Hotel staff were polite and helpful. Guests parking was not great as the height restriction for cars entering the car park was quite low. There was a terrible smell permeating down in the car park, due to the combination of the heat and rubbish bins storage from the supermarket that shares the same car park.

Posted by , from Brisbane on 30 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Sonia

Dear H, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

2 out of 5
Very Disappointing, every time we went down to the front counter, we had to wait at least 10 minutes to be served. Our room were not serviced properly, on one occasion we were not given toilet paper and could not use the toilet. we had to run around for over an hour to get some sent up was very disappointing this time around.

Posted by on 29 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sonia Reservations Supervisor

3 out of 5
Aircon wasn’t cold but good location. Close to shops and kids loved it

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Sonia

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sonia Reservations Supervisor

5 out of 5
The staff were super accommodating, nothing was too much trouble to sort out. Great spot in Surfers.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Sonia

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia Reservations Supervisor

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business centre. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Surfers Paradise hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.8 km / 19.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 6 AM to 11 AM.

Hanlans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 17.00 per day
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.