3.6 out of 5

"Good standard clean hotel with nice staff. Location was so close to everything made it really easy to get everything. " More

By a verified traveller on Sat 13 Jan 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Novotel Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Additionally, safes, hairdryers, and irons/ironing boards are available.

The restaurant, Hanlans Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub as well as access to bike rentals. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$131 per night

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium King Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 232 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5
Good standard clean hotel with nice staff. Location was so close to everything made it really easy to get everything.

Posted by , from adelaide on 13 Jan 2018

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5 out of 5

Nice hotel close to the beach

Pros: Friendly, helpful staff. Great location. Comfortable and clean rooms. Free buffet breakfast for kids.
Cons: Lifts were slow and sometimes broken down.
Location: Centre of Surfer's Paradise. Easy access to theme parks via public transport (tram then bus).
Enjoyable stay in beautiful Surfers Paradise. Hotel staff were super friendly and helpful. Room and facilities were very clean.

Posted by , from Adelaide on 13 Jan 2018

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3 out of 5

Nice hotel close to beach

Location and comfort was excellent but the breakfast was not up to standard. Long waits for seating.

Posted by , from Manly NSW on 13 Jan 2018

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2 out of 5
Too too long waiting for lift . Long wait for breakfast

Posted by on 12 Jan 2018

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2 out of 5

close to beach- wouldnt bother again

Wouldnt stay here again. Waited 2 days for extra pillows, booking for 4 were only given 2 mugs and 2 glassses in room. After requesting more with no joy, went and got our own from bar! Lifts took 10 mins plus to catch, cleaners dont know what a vaccum is, very gruby (just see the glass doors on entry!) booking advertised “kids eat free” - wasnt the case so we didnt eat there. One lift out of order, printer in lobby out of order and one of two macs in lobby out of order.

Posted by , from melbourne on 9 Jan 2018

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2 out of 5

Stay somewhere else, it's not worth it

The hotel put it us the wrong room (we booked 2 beds and we had 1) so we had to wait for them to change rooms. The lifts were so terrible slow, hot and small, everyone passed comment on how slow the lifts were (they have 5!! And it took us 8 mins to get one from our floor to ground) The rooms were abit dirty, nothing terrible, but for Novatel I was suprised. Honistly stay somewhere else, its not worth ir

Posted by , from NSW on 8 Jan 2018

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3 out of 5

Disappointing accommodation

Pros: Proximity to everything.
Cons: Beds & elevators.
Location: Restaurants, time zone, beach.
My family stayed for 3 nights. There are positive and negatives for this place. The positive is it’s close to the beach & shops, especially a supermarket. Pool looks nice. The breakfast was included in our stay, and food was fresh & always full, staff polite. The negatives started when we first arrived when I was told our room wasn’t ready for another hour and the receptionists implying our room is beautiful but when we finally got there it was very basic. There are 5 elevators & are the slowest I have been in or they broke. Long queues for breakfast, ( last day we decided not to go cause of the waiting time), not sure if our air conditioner worked, but the worst thing was our beds, I could feel the springs causing my back to ache & needing pain relief, if u have a bad back don’t go... basically place needs a revamp.

Posted by , from lismore NSW on 8 Jan 2018

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3 out of 5
Good hotel but not great. Facilities outdated and pool is a bit small.

Posted by on 7 Jan 2018

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3 out of 5

In the heart of surfers paradise

Rooms were clean but a bit pokey, carpets are old, room had a yucky smell had to keep the door open to the balcony all night. Breakfast included was great! Staff were friendly. Pool was lovely and warm but cloudy.... overall total 3.5

Posted by , from Qld, Australia on 5 Jan 2018

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3 out of 5

Perfect location, but..

Most of the elevators were out of order. Sometimes you would wait 20 mins for one. We were put on the 35th floor whic was not renovated. Bathroom was horrible bits of mould in shower. We were moved to a renovated room because my partner was too tall for the shower (he’s 6’6”). Even in the upgraded room the air conditioning didn’t work well and the back of the toilet was falling off. Didn’t see cleaners. We aren’t complainers but we were disappointed. If you don’t care out hotel comfort but want a great location then this is the hotel for you.

Posted by , from sydney on 5 Jan 2018

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Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a jacuzzi, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include A 24-hr business centre and meeting rooms. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. Tour or ticket assistance, an arcade/games room, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. For a fee, parking is available.

  • 408 guestrooms or units
  • 36 levels
  • 6 conference rooms
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Newspapers in lobby (free)
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Outdoor tennis court
  • Laundry facilities
  • Arcade/game room
  • Refrigerator


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge)


  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.8 km / 13.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with premium Cable channels and pay-per-view films. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Surfers Paradise's hotel provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hanlans Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD29 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD17.00 per day
  • Late check-out fee: AUD30.00
  • Rollaway bed fee: AUD40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.