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Novotel Surfers Paradise

Sun-drenched luxury just steps away from Cavill Avenue

Where to?

Dates

September 2025

October 2025

Outdoor pool, a heated pool, pool loungers

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Housekeeping
Pool
Bar
Parking available

includes taxes & fees

14 Sept - 15 Sept

Explore the area

Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Cavill Avenue
‪2 min walk‬
Slingshot
‪2 min walk‬
Surfers Paradise Beach
‪3 min walk‬
Gold Coast, QLD (OOL-Coolangatta)
‪25 min drive‬

Room options

Superior Room, 1 King Bed, Jetted Tub

Good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 2
1 King Bed

Penthouse, 4 Bedrooms

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

Sleeps 8
2 Double Beds

Superior Room, 1 King Bed

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 2
1 King Bed

Deluxe Double Room, 2 Double Beds

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 4
2 Double Beds

Superior Double Room, 2 Double Beds

Good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed

Wonderful

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 2
1 King Bed

Deluxe Double Room, 2 Double Beds

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, Multiple Beds (Family)

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 4
1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
City view
Sleeps 2
1 King Bed

Superior Room, 1 King Bed, Ocean View

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
Partial ocean view
Sleeps 2
1 King Bed

Superior Double Room, 2 Double Beds, Ocean View

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Family Room, Multiple Beds (Family)

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

43 sq m
City view
Sleeps 4
1 King Bed and 2 Twin Beds

Executive Room, 1 King Bed, Jetted Tub, Ocean View

Exceptional

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

35 sq m
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Ocean View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Double Room, 2 Double Beds, Ocean View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

30 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Executive Room, 1 King Bed, Ocean View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Flat-screen TV

Hypo-allergenic bedding

35 sq m
Partial ocean view
Sleeps 2
1 King Bed

About the area

Gold Coast

Novotel Surfers Paradise puts you in the heart of Gold Coast, connected to a shopping centre and within steps of popular attractions like Cavill Avenue and Slingshot. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The café, BLVD Cafe & Bar, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and pool loungers. 6749 square feet (627 square metres) of event facilities include 6 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 4.5-property class Surfers Paradise hotel, you'll be 0.3 km (0.2 mi) from Surfers Paradise Beach and 3.4 km (2.1 mi) from The Star Gold Coast.

What's nearby

Cavill Avenue - 2 min walk - 0.2 km
Slingshot - 2 min walk - 0.2 km
Surfers Paradise Beach - 3 min walk - 0.3 km
Chevron Renaissance - 5 min walk - 0.5 km
SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

Cypress Avenue Station - 9 min walk
Varsity Lakes Station - 15 min drive
Gold Coast, QLD (OOL-Coolangatta) - 38 min drive

Restaurants

‪Surfers Paradise Beer Garden - ‬2 min walk
‪Gong Cha - ‬2 min walk
‪Love Italy - ‬3 min walk
‪Lot 1 Coffee - ‬1 min walk
‪Goldie’s - ‬1 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps away from Cavill Avenue

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

408 guestrooms or units

36 levels

6749 sq ft of conference space

627 sq. m of conference space

Deli

Poolside lounge chairs

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Computer for guest use

Bellhop

Lift

No smoking on site

Bar or lounge

Coffee shop

Bar by the pool

Dining venue

Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

16 Sept - 17 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Secured, covered parking on site (AUD 25 per day)
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

BLVD Cafe & Bar
Breakfast on 1

Things to do

Gym
Heated pool
Hot tub
Outdoor pool
Outdoor tennis court
Shopping centre

Family friendly

In-room cot
Laundry facilities
Mini-fridge
Outdoor pool
Pool gate
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms
6,749 square feet of conference space
Computer station

Outdoors

Garden
Picnic area
Pool loungers
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Accessible shuttle
Handrails in stairways
Lever door handles
Lift (200 centimetre wide door)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (120 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

36 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

49-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Mini-fridge

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments

Front desk staff will greet guests on arrival at the property

During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from 15 April 2024 to 30 September 2025 (completion date subject to change). The following areas are affected:

Exterior
Swimming pool

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
Covered self-parking fee: AUD 25 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor

Grand Chancellor Surfers Paradise

Novotel Surfers Paradise Hotel

Surfers Paradise Grand Chancellor

Hotel Grand Chancellor Surfers Paradise Gold Coast

Novotel Surfers Paradise Hotel

Novotel Surfers Paradise Surfers Paradise

Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

What is the cancellation policy at Novotel Surfers Paradise?

Novotel Surfers Paradise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Surfers Paradise?

As of 8 Sept 2025, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 14 Sept 2025 start from AU$179.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Surfers Paradise?

Yep, Novotel Surfers Paradise has a secured covered self car park with in/out privileges for AUD 25 per day. Onsite parking is limited.

Are there any beaches close to Novotel Surfers Paradise?

Yep, Novotel Surfers Paradise is a short 4-minute walk from Surfers Paradise Beach. Fun beach activities include body boarding.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The property will be renovating the swimming pool from April 15 2024 until September 30 2025 (completion date subject to change).

What luxury perks are available at Novotel Surfers Paradise?

Novotel Surfers Paradise features a heated pool, an outdoor pool and 1 hot tub.

What makes Novotel Surfers Paradise a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Surfers Paradise.

Is Novotel Surfers Paradise family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Surfers Paradise is a hit with families.

Does Novotel Surfers Paradise serve breakfast?

Yeah, our guests can't get enough of the cooked-to-order brekkie here! Served weekdays from 6:30 AM to 10:00 AM and on weekends between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Surfers Paradise?

No, Novotel Surfers Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Surfers Paradise?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Novotel Surfers Paradise?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Surfers Paradise?

No, only service animals are allowed.

Novotel Surfers Paradise Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Okay

Angela

Travelled with family

7 Sept 2025

Had a bath there but no plug

Stayed 1 night in Sep 2025

8/10 Good

Daniel

2 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2025

10/10 Excellent

Eva

Travelled with partner

29 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful view, close to the beach, shops and restaurants.

Stayed 3 nights in Aug 2025

6/10 Okay

Thomas William

27 Aug 2025

Liked: Cleanliness, staff & service, amenities

The pool Was closed, lots of noisy drilling and they are spray painting the hotel, so workers up and down past your room windows. Slightly dissatisfied as there were no mentions of working being carried out prior to booking.

Stayed 3 nights in Aug 2025

8/10 Good

J

Business traveller

26 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

When I arrived to check in I was asked too Many personal questions from the staff member. Not professional

Stayed 1 night in Aug 2025

10/10 Excellent

Glenn

Travelled with family

24 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, close to everything. Clean

Stayed 1 night in Aug 2025

10/10 Excellent

Leanne

Travelled with family

22 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location,room was clean and beds were comfortable. Would stay here again

Stayed 4 nights in Aug 2025

10/10 Excellent

Brendan

Travelled with family and small children

22 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely staff

Stayed 1 night in Aug 2025

10/10 Excellent

Hiroyuki

22 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely accommodation!

Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Travelled with partner

18 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay. The staff were so friendly and professional. Buffet breakfast was a disappointment but not important enough to rate you down. We were upgraded to a bigger room on arrival, which was fantastic and unexpected. Will definitely stay again

Stayed 2 nights in Aug 2025

8/10 Good

Nicole

Travelled with family

17 Aug 2025

Liked: Staff & service, property conditions & facilities

The room was great for 4 with 2 beds. However the room did smell like dogs. I think it was on the chairs. It wasn’t overly strong but we could definitely smell in on arrival. No milk in the fridge for coffee and only 4 coffee packets for 3 days. We did ask for more. We spent $50 on parking which would have been nice if parking was included. Location and staff were awesome.

Stayed 3 nights in Aug 2025

6/10 Okay

Sean

17 Aug 2025

Disliked: Amenities, property conditions & facilities

The outside noise of the surrounds made it difficult to enjoy.

Stayed 1 night in Aug 2025

6/10 Okay

Marcus

Travelled with partner

17 Aug 2025

Disliked: Cleanliness, staff & service, amenities

Found a pill on the ground ,no bin bags in bins, check in staff was rude, booked a sea view room paid extra to get a room facing north

Stayed 1 night in Aug 2025

8/10 Good

Kirstin

Travelled with partner

14 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

Strange having windows in the bathroom out in to the bed area.

Stayed 2 nights in Aug 2025

2/10 Terrible

Robbie

Travelled with partner

10 Aug 2025

Disliked: Cleanliness, staff & service

I didn't like my stay , reception staff was rude ,food was poor ,and the breakfast made us feel ill as it's cold ,steaks delivered by restaurant were over cooked for lunch . I'd never stay at that place again even if it was free

Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas

Travelled with family and small children

31 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay for us and the location is amazing. Hotel is definitely aging but still good quality.

Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Travelled with partner

28 July 2025

Stunning ocean views from 31st floor. Room facilities and comfort were excellent. Breakfast was plentiful and tasty. Happy hour had discounted prices at a good level.

Stayed 6 nights in Jul 2025

6/10 Okay

Sarah

Travelled with group

27 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very centrally located. So loud at night because of the nightclubs. So loud in the rooms, couldn’t sleep. Bits of the hotel were a bit dated. Breakfast buffet was pretty good. Staff generally nice. Parking is at a cost of $25 a night.

Stayed 1 night in Jul 2025

8/10 Good

Craig Laurie

Travelled with partner

21 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great breakfast and very convenient location. The room was spacious

Stayed 5 nights in Jul 2025

8/10 Good

Alistair

21 July 2025

Stayed 2 nights in Jul 2025

2/10 Terrible

Terry

14 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Reception checked me in late. I missed the event I flew down for. Reception staff were rude. My sink didnt drain at all. My pillow had lipstick and a boot mark on it, sheets had hair in them. Worst $900 I've ever spent.

Stayed 3 nights in Jul 2025

6/10 Okay

Stefani

Travelled with partner

13 July 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The location of this stay was good, but it definitely feels like that’s all you’re paying for. The room was much smaller than we were expecting. The bathroom was tiny and had no ventilation? The design of the shower also meant that water got all over the floor. The kitchen-ette was lacking in space. Bed was clean and comfortable. The TV had instructions to connect and stream from a smart device, but the connection is so bad it either kept freezing or disconnecting. Parking was not easy, and we were lucky to even find a spot even though we paid for it?

Stayed 1 night in Jul 2025

8/10 Good

Jude

12 July 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

Carlie

Travelled with family

7 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

Perfect central location in the heart of surfers paradise. Wonderful view from the room. Clean spacious room. We had a great stay with our baby.

Stayed 3 nights in Jul 2025

8/10 Good

David

7 July 2025

Stayed 1 night in Jul 2025

Novotel Surfers Paradise

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About the area

Gold Coast

What's nearby

Getting around

Restaurants

About this property

Novotel Surfers Paradise

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Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom