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Novotel Surfers Paradise

4.5 star property
Luxury hotel connected to a shopping centre in Gold Coast with an outdoor pool

Photo gallery for Novotel Surfers Paradise

View from room
Penthouse, 4 Bedrooms
Penthouse, 4 Bedrooms
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Outdoor pool, a heated pool, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pool
  • Bar
The current price is AU$187
includes taxes & fees
20 Nov - 21 Nov

Explore the area

View map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(65 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(42 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(28 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(20 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(48 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(29 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.2 out of 10
Very good
(26 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 8
  • 2 Double Beds

About the area

Gold Coast

Novotel Surfers Paradise puts you in the heart of Gold Coast, connected to a shopping centre and within steps of popular attractions like Cavill Avenue and Slingshot. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The café, BLVD Cafe & Bar, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and pool loungers. 6749 square feet (627 square metres) of event facilities include 6 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 4.5-property class Surfers Paradise hotel, you'll be 0.3 km (0.2 mi) from Surfers Paradise Beach and 3.4 km (2.1 mi) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 5 min walk - 0.5 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Goldie’s - ‬1 min walk

About this property

Novotel Surfers Paradise

Luxury hotel connected to a shopping centre in Gold Coast with an outdoor pool
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

What is the cancellation policy at Novotel Surfers Paradise?

Novotel Surfers Paradise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Surfers Paradise?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 20 Nov 2025 start from AU$187.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Surfers Paradise?

Yep, Novotel Surfers Paradise has a secured covered self car park with in/out privileges for AUD 25 per day. Onsite parking is limited.

Are there any beaches close to Novotel Surfers Paradise?

Yep, Novotel Surfers Paradise is a short 4-minute walk from Surfers Paradise Beach. Fun beach activities include body boarding.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Novotel Surfers Paradise?

Novotel Surfers Paradise features a heated pool, an outdoor pool and 1 hot tub.

What makes Novotel Surfers Paradise a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Surfers Paradise.

Is Novotel Surfers Paradise family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Surfers Paradise is a hit with families.

Does Novotel Surfers Paradise serve breakfast?

Yeah, our guests can't get enough of the cooked-to-order brekkie here! Served weekdays from 6:30 AM to 10:00 AM and on weekends between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Surfers Paradise?

No, Novotel Surfers Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Surfers Paradise?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Novotel Surfers Paradise?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Surfers Paradise?

No, only service animals are allowed.

Reviews

Novotel Surfers Paradise Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 590 out of 1322 reviews
Rating 8 - Good. 365 out of 1322 reviews
Rating 6 - Okay. 203 out of 1322 reviews
Rating 4 - Poor. 87 out of 1322 reviews
Rating 2 - Terrible. 77 out of 1322 reviews

Reviews

6/10 Okay

Dev

Business traveller
Liked: Cleanliness
Tired rooms; better insulation from noise in corridors
Stayed 2 nights in Oct 2025

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for two nights so didn't use any facilities. The room service meals were lovely and the staff were very friendly and helpful.
Stayed 2 nights in Oct 2025

8/10 Good

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was good, towels laid out every morning, very fortunate it was open during our one week stay (sometimes closed due to renovation). All in all it was a great stay, close to all amenities. We had a high floor, so it was quiet when door was closed. We couldn’t rate breakfast as we don’t have it. Staff was helpful and polite. Good coffee down stairs. Will definitely stay again.
Stayed 6 nights in Oct 2025

6/10 Okay

Wayne

Liked: Cleanliness
Disliked: Property conditions & facilities
Located in the heart of Surfers. Noisy area due to nightclubs. Construction on facade and pool area limited access to the amenities. Had to ask to service room and change linen.
Stayed 7 nights in Oct 2025

6/10 Okay

Pawandeep

Travelled with family and small children
Liked: Staff & service, amenities
Location is very good with all amenities within few mins walk, breakfast is very good with lots of options including for kids & vegetarians. Hotel itself is quite tired & old and currently under renovations. Room we stayed in was ok but bathroom is very tiny with no much room. however, house keeping was very good, beds made daily, rubbish removed and towels replaced without having to ask for any of these.
Stayed 6 nights in Oct 2025

10/10 Excellent

Chantel Maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!! Close to everything
Stayed 4 nights in Oct 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities
Friendly staff Great location Hotel amenities Great breakfast Comfy beds Definitely recommend…
Stayed 4 nights in Oct 2025

8/10 Good

Ron

Liked: Staff & service
The tile work in the shower allowed water to flood the rest of the bathroom which made it dangerous and could cause a person to slip & fall.
Stayed 3 nights in Oct 2025

6/10 Okay

Therese

Liked: Cleanliness, staff & service
Excellent stuff and friendly, clean but need to. Check the spa and maintain to be work.
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of 4. Had a great view of Surfers Beach from our room. 2 minute walk to the light rail. Staff were amazing. Room was very spacious. Will definitely stay here again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Adelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and room were exactly what we were looking for and the service was excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Leanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave or freezer. No bags in bins.
Stayed 4 nights in Oct 2025

10/10 Excellent

Bartholomew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
overall the room was nice, other than the fact that online it shows a really nice bathroom but in person it was the complete opposite
Stayed 3 nights in Oct 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything it was amazing thank you
Stayed 3 nights in Oct 2025

4/10 Poor

Ashleigh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and probably one of the most disorganised hotel I’ve come across. Phone didn’t work to call reception the first night to request a blanket. Was told they would come fix the phone the next day which was perfectly fine. Second day/night house keeping had been and they took all our towels and never replaced them with fresh ones so we had nothing for the second night, tried calling reception again and phone still didn’t work. So my poor daughter who just had a shower had no towel, they also took our second key card which is very concerning. Went to reception to request more towels and explain the key card situation and not even an apology just okay well kinda not our problem situation…. Overall location is good for Surfers, but they really need to pick up their act. Don’t recommend
Stayed 2 nights in Oct 2025

8/10 Good

magda

Stayed 5 nights in Sep 2025

8/10 Good

craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Oct 2025

6/10 Okay

Brad

Travelled with family
Disliked: Property conditions & facilities
Just being refurbished
Stayed 1 night in Sep 2025

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 2 nights in Sep 2025

4/10 Poor

leanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Well the first night went out for dinner came back to a flooded room went to reception moved us to another room unpack and the air-conditioning wasnt working and the shower hose blew up so back to reception has to pack up again mean time this was 12 oclock at night and move again they upgraded us to a family room which didnt affect us as it was myself and my husband had to leave notes to have our bin emptyed as we emptied the second day had to leave notes for toilet paper just general stuff it was painful it was a long week checked our on the 25th sep handed our keys in everything was already payed for in advance but on returning home on the 26th had a charge of $1089 added to my credit card took me three phone calls to get that sorted then on the 29th they took $ 2179 out of my card rang got the reception and all he said was it was a error why are they still using my credit card after we left thought it was just incase which you do at most motels poor service location was the only good thing about our stay never again
Stayed 6 nights in Sep 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good staff.
Stayed 3 nights in Sep 2025

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So close to everything which was great, beds were so comfy. Rooms were clean, bathroom was tiny. Balcony was nice. We had 3 rooms, 2 of which had leaks from the roof. 1 room was so bad they had to be moved rooms twice as the second room move the shower head exploded. Was ok for a few nights, possibly not great for an extened stay. Staff were lovely and accommodating. Close to all transport to and from theme parks etc
Stayed 3 nights in Sep 2025

10/10 Excellent

Janet Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a stunning view of the beach from our room. The staff were all fantastic - very friendly and go out of their way to help you. The room was wonderful and suited our needs very well.
Stayed 5 nights in Sep 2025