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4.0 out of 5

"Comfortable linens and bed and spacious room. Great location " More

By a verified traveller on Sat 24 Oct 2020

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Hotel Description

Novotel Surfers Paradise puts you in the heart of Gold Coast, connected to a shopping center and within steps of popular attractions like Cavill Avenue and Timezone. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi, and coffee/tea makers. Room service, safes, and hair dryers are also available.

The café, BLVD Cafe & Bar, is open for breakfast, brunch, lunch, and dinner. Enjoy the fitness center, outdoor tennis court, and spa tub. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a short walk of this 4.5-star Surfers Paradise hotel include SkyPoint Observation Deck and Surfers Paradise Beach.

Superior Room, 1 King Bed, View (Hinterland view)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$137* Per night/room 15 Dec. - 16 Dec.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds (Superior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, View (Hinterland view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, View (Hinterland view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel Surfers Paradise ratings based on 336 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Surfers Paradise

Everyone (211) Couples (54) Family (53)
4 out of 5

Posted by on 2 Nov. 2020

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Comment from Hotel Management

9 Nov. 2020 by Michaela

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michaela Bakovkova Reservation Supervisor

3 out of 5

Posted by on 2 Nov. 2020

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Comment from Hotel Management

9 Nov. 2020 by Michaela

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. Thank you again for your feedback and I hope to welcome you back to Novotel Surfers Paradise in the future. Sincerely, Michaela Bakovkova Reservation Supervisor

5 out of 5
Comfortable linens and bed and spacious room. Great location

Posted by , from Brisbane on 24 Oct. 2020

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Comment from Hotel Management

27 Oct. 2020 by Guest Services

Thank you for your feedback.

4 out of 5

Posted by on 11 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by GUest Services

Thank you for your feedback.

5 out of 5

Posted by on 11 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by Guest Services

Thank you for your feedback.

4 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by Guest Services

Thank you for your feedback.

5 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by Guest services

Thank you for the review.

4 out of 5
Good location, did not use the other amenities such as the gym or the pool. Novotel were able to accommodate my room change.

Posted by , from Brisbane on 4 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by GUest services

Thank you for taking the time to write a review following your recent stay at Novotel Surfers Paradise; it is always a pleasure to receive positive feedback from our guests. Thank you again for your comments and we look forward to welcoming you back to the Hotel in the near future! Best Regards, Guest Services Novotel Surfers Paradise

4 out of 5
Staff are friendly and helpful. Food was good and so was service

Posted by on 27 Sep. 2020

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Comment from Hotel Management

23 Oct. 2020 by Guest service

Thank you for the feedback.

4 out of 5
A little bit dated but overall enjoyed our stay. Due to covid19 there was minimal staff but they all did an amazing job.

Posted by , from Beenleigh on 26 Sep. 2020

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Comment from Hotel Management

23 Oct. 2020 by Guest service

Thank you for the feedback.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 6749 square feet (627 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Coolangatta Airport (OOL) (28.2 km / 17.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.