A luxury stay in Gold Coast awaits you at InterContinental Sanctuary Cove Resort, an IHG Hotel. Within a 20-minute stroll, you'll find Sanctuary Cove Marina and Sanctuary Cove Golf and Country Club. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools, and a marina.
The restaurant, The Fireplace, serves international cuisine and is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the 5 outdoor tennis courts, gym, and kids' club. Business travelers can take advantage of meeting rooms, a conference center, and a 24-hour business center. Other amenities include free WiFi in public areas, a spa tub, and a seasonal outdoor swimming pool. Full breakfast is available daily between 7:00 AM and 10 AM. There's also the convenience of free self parking.
Within a 15-minute drive of this 5-star Hope Island hotel, attractions include Warner Bros. Movie World and Dreamworld.
InterContinental Sanctuary Cove Resort, an IHG Hotel ratings based on 380 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for InterContinental Sanctuary Cove Resort, an IHG Hotel
Everyone (257)Couples (69)Business (1)Family (44)
5 out of 5
Great resort beautiful gardens and facilities
We will be coming back
Posted by Alison on 13 Aug. 2023
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Comment from Hotel Management
13 Aug. 2023
by Shannon Donovan
Dear Alison,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
4 out of 5
Paths to rooms are uncovered and have many steps not amenable to wheeled luggage.. Would be horrid in bad weather. No undercover parking.
Posted by Gregory on 13 Aug. 2023
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Comment from Hotel Management
13 Aug. 2023
by Shannon Donovan
Dear Gregory,Thank you for taking the time to give us your feedback following your recent stay. It was disappointing to read your stay did not meet your expectations, please be assured your comments and observations have been noted and will be raised at our regular guest feedback meetings for review and action.Thank you again for your feedback, it is greatly appreciated. I certainly hope we may have the opportunity of welcoming you back to the hotel in the future. Kind Regards,Shannon DonovanBusiness Support Executive
5 out of 5
The staff were amazing and our kids loved it. Food and service was excellent. We will be back.
Posted by Scott on 9 Jul. 2023
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Comment from Hotel Management
10 Jul. 2023
by Shannon Donovan
Dear Scott,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
2 out of 5
Our breakfast was the worst experience in ten years that we have been coming here.to start to find long black hair in cutlery on your napkin put us off already. Then 30 minutes to get a coffee. We finished our breakfast and then our fried eggs arrived. Very very very disappointing. But as usual there’s no competition or offer. This will be our last stay.
Posted by John on 2 Jul. 2023
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Comment from Hotel Management
3 Jul. 2023
by Shannon Donovan
Dear John,We greatly appreciate you taking the time to share your feedback regarding your recent stay.We want to offer our sincerest apologies for the disappointing experience you had at Cove Café. We understand how unpleasant and frustrating it must have been to encounter such issues during your stay.Please be assured that we will share your feedback with our Department Manager's for immediate review and follow up. We value your feedback tremendously, and we truly hope for the opportunity to welcome you back to InterContinental Sanctuary Cove Resort in the future, allowing us the chance to make up for the shortcomings you experienced.Kind Regards,Shannon DonovanBusiness Support Executive
5 out of 5
It was good but rooms are getting tired
Posted by ron on 29 May 2023
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Comment from Hotel Management
30 May 2023
by Shannon Donovan
Dear ron,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
5 out of 5
Posted by Debra on 6 May 2023
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Comment from Hotel Management
29 May 2023
by Shannon Donovan
Dear Debra,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated.
4 out of 5
The map gicen at the start of our stay was boy detailed cery well
Posted by Natalie on 27 Mar. 2023
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Comment from Hotel Management
29 Mar. 2023
by Shannon Donovan
Dear Natalie, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
5 out of 5
The staff couldn't do enough
Posted by David on 14 Feb. 2023
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Comment from Hotel Management
15 Feb. 2023
by Shannon Donovan
Dear David,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
4 out of 5
Fantastic Pool
Posted by Fred on 13 Feb. 2023
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Comment from Hotel Management
15 Feb. 2023
by Shannon Donovan
Dear Fred,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
5 out of 5
Excellent customer service for our stay, went above and beyond to confirm the booking and leaving a personal note for when we checked in
Only negative is the private lagoon seemed to be heavily salted and was uncomfortable on the eyes
Posted by Jarrod on 11 Feb. 2023
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Comment from Hotel Management
13 Feb. 2023
by Shannon Donovan
Dear Jarrod,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive
About the InterContinental Sanctuary Cove Resort, an IHG Hotel
InterContinental Sanctuary Cove Resort, an IHG Hotel offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. A seasonal outdoor pool, a spa tub, and a terrace are also featured at the luxury InterContinental Sanctuary Cove Resort, an IHG Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.
251 guestrooms or units
3 levels
2 dining venues
2 bars or lounges
Meeting rooms
Built in 1988
Kid's club (surcharge)
Supervised childcare (surcharge)
Childcare (surcharge)
Poolside lounge chairs
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Free WiFi
Outdoor tennis courts - 5
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, High-speed internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired internet
Parking: Free self parking; valet parking available for a surcharge
Room Amenities
InterContinental Sanctuary Cove Resort, an IHG Hotel offers 251 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. 50-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony (furnished)
Minibar
In-room dining (24 hours)
LED television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10 AM.
The Fireplace - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required.
Cove Cafe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 75.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free - maximum age 18
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately AUD 45 per person
Valet parking fee: AUD 40.00 per day (in/out privileges)
A late check-out fee will be charged
In-room microwave fee: AUD 40.00 per stay
Rollaway bed fee: AUD 75.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
InterContinental Sanctuary Cove Hope Island
InterContinental Sanctuary Cove Resort Hope Island
InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island
Hyatt Regency Gold Coast
You should know
Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
InterContinental Sanctuary Cove Resort, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
InterContinental Sanctuary Cove Resort, an IHG Hotel uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. There is a shield between guests and staff in the main contact areas.
Yep, InterContinental Sanctuary Cove Resort, an IHG Hotel has a free self car park. Additionally, there is valet parking with in/out privileges for AUD 40.00 per day.
The closest beach to InterContinental Sanctuary Cove Resort, an IHG Hotel is Surfers Paradise Beach (18.6 km).
InterContinental Sanctuary Cove Resort, an IHG Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.
InterContinental Sanctuary Cove Resort, an IHG Hotel features 2 outdoor pools, a health club and a hot tub.
A hot tub and garden-view dining, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at InterContinental Sanctuary Cove Resort, an IHG Hotel.
You bet! With amenities like a kids' club and supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise InterContinental Sanctuary Cove Resort, an IHG Hotel is a hit with families.
You bet, full breakfast is offered daily from 7:00 AM to 10 AM.
No, InterContinental Sanctuary Cove Resort, an IHG Hotel does not offer an airport shuttle service.
Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is 11 AM.
No, only service animals are allowed.
There is a golf course next to InterContinental Sanctuary Cove Resort, an IHG Hotel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
