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4.4 out of 5

"The staff and facilities are great but the hotel is looking tired. Our room a marina view ground floor smelt and was damp. " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

A luxury stay in Gold Coast awaits you at InterContinental Sanctuary Cove Resort, an IHG Hotel. Within a 20-minute stroll, you'll find Sanctuary Cove Marina and Sanctuary Cove Golf and Country Club. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools, and a marina.

The restaurant, The Fireplace, serves international cuisine and is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the 5 outdoor tennis courts, gym, and kids' club. Business travelers can take advantage of meeting rooms, a conference center, and a 24-hour business center. Other amenities include free WiFi in public areas, a spa tub, and a seasonal outdoor swimming pool. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this Hope Island hotel include Warner Bros. Movie World and Cavill Avenue.

Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max
AU$318* Per night/room 20 Mar. - 21 Mar.

Suite, 1 Single Bed (Federation)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Classic Room, 2 Double Beds, Marina View (Lounge Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Single Bed, Marina View (Homestead)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Classic Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Single Bed (Manor)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

InterContinental Sanctuary Cove Resort, an IHG Hotel ratings based on 371 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Sanctuary Cove Resort, an IHG Hotel

Everyone (250) Couples (62) Business (1) Family (47)
4 out of 5
The staff and facilities are great but the hotel is looking tired. Our room a marina view ground floor smelt and was damp.

Posted by on 25 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Shannon Donovan

Dear Richard,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4 out of 5
We were greeted by an unfreidly night staff manager. Was not helpfull.. Fortunately every other staff member were above the average nationwide.

Posted by on 28 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Shannon Donovan

Dear James, Thank you for sharing your feedback following your recent stay.It was disappointing to hear about your arrival experience, please accept our sincere apologies.We hope to have the opportunity to welcome you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

5 out of 5
Blue lagoon great for children

Posted by on 27 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Shannon Donovan

Dear Tony,Thank you for providing your feedback following your recent. We were delighted to hear that you enjoyed our Lagoon Beach and we look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

4 out of 5
Although the experience was mostly great there were a few issues. The air conditioning in our room malfunctioning (this was fixed rather quickly) as well as issues with access to our breakfast. However the hotel is in close proximity to several excellent restaurants and the grounds were beautiful.

Posted by on 26 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Shannon Donovan

Dear Steven,Thank you for sharing your feedback with us. Please accept our apologies for the inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

5 out of 5
Enjoyed our stay - would come back anytime. Great swimming facilities.

Posted by on 26 Dec. 2023

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Comment from Hotel Management

3 Jan. 2024 by Shannon Donovan

Dear Alan,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

5 out of 5

Posted by on 21 Dec. 2023

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Comment from Hotel Management

22 Jan. 2024 by Shannon Donovan

Dear Sarah,Thank you for providing your feedback following your recent stay. We look forward to welcoming you back again soon. Kind Regards,Shannon DonovanBusiness Support Executive

5 out of 5
Absolutely love the tranquility and cleanliness, staff helpfulness and polite. Restaurant food/service fabulous. Spot on in every way.

Posted by on 7 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Shannon Donovan

Dear Juanita,Thank you for providing your feedback following your recent stay. We were delighted to hear that you enjoyed your stay and our Staff were helpful and polite.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

5 out of 5
Great as usual

Posted by on 29 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by Shannon Donovan

Dear Peter,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4 out of 5

Posted by on 14 Nov. 2023

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Comment from Hotel Management

20 Nov. 2023 by Shannon Donovan

Dear Stuart,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to welcoming you back in the future.Kind Regards,Shannon DonovanBusiness Support Executive

5 out of 5

Posted by on 27 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Shannon Donovan

Dear Lee,Thank you for taking the time to provide your feedback following your recent stay at InterContinental Sanctuary Cove Resort.We look forward to welcoming you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

About the InterContinental Sanctuary Cove Resort, an IHG Hotel

Location Manor Circle, Hope Island, QLD 4212

Property Features

InterContinental Sanctuary Cove Resort, an IHG Hotel offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. A seasonal outdoor pool, a spa tub, and a terrace are also featured at the luxury InterContinental Sanctuary Cove Resort, an IHG Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this Gold Coast hotel.

  • 251 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1988
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 5
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

InterContinental Sanctuary Cove Resort, an IHG Hotel offers 251 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. 50-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

The Fireplace - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Cove Cafe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 18
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 48 per person
  • Valet parking fee: AUD 40.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Sanctuary Cove Hope Island
  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort
  • InterContinental Sanctuary Cove
  • Hyatt Regency Sanctuary Cove Hotel Gold Coast
  • Hyatt Gold Coast
  • InterContinental Sanctuary Cove Resort Hope Island
  • Hyatt Regency Gold Coast

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.