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InterContinental Sanctuary Cove Resort

5-star property
Manor Circle, Hope Island, QLD 1800 796 370
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4.5 out of 5
Excellent!
See all 501 Wotif Reviews

"Great facilities, awesome breakfast and excellent service all at a great price. Couldnt ask for more. " More

By a verified traveller on Sun 05 Jul 2020

Points Of Interest

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Hotel Description

A luxury stay in Gold Coast awaits you at InterContinental Sanctuary Cove Resort. You'll be within a 10-minute walk of Sanctuary Cove Marina and 2.4 km (1.5 mi) from Marina Shopping Village. Highlights at this family-friendly hotel include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

LED TVs with cable channels are featured in all 243 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Refrigerators, microwaves, and round-the-clock room service make in-room dining convenient, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, coffee/tea makers, in-room childcare, and in-room massages are available.

A relaxing day at Champions can include massages, body wraps, and facials along with aromatherapy and hydrotherapy. The restaurant, The Fireplace, serves international cuisine and is open for dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the 5 outdoor tennis courts, marina and health club plus access to bike rentals. Business travelers can take advantage of a conference center and a 24-hour business center. Additionally, you'll find free WiFi in public areas, a spa tub, and a seasonal outdoor swimming pool. Full breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

Within a 15-minute drive of this 5-star Sanctuary Cove hotel, attractions include Warner Bros. Movie World and Wet'n'Wild Gold Coast.

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$160* Per night/room 19 Jul. - 20 Jul.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (FEDERATION SUITE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Marina View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (MANOR SUITE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Sanctuary Cove Resort ratings based on 501 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Sanctuary Cove Resort

Everyone (272) Couples (173) Business (1) Family (57)
5 out of 5
Great facilities, awesome breakfast and excellent service all at a great price. Couldnt ask for more.

Posted by , from Quinalow on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

3 out of 5
We usually love this place but this time...The power in our room repeatedly went off approx every 1/2hr...we had to scan back in to turn everything back on. Each time I reported it to reception I was told they would send someone...but they didn’t! It took 3 phone calls, 1 visit to front desk and 26hrs for someone to turn off the faulty sensor. The heating in the room also did not work although we were told it did...it was warmer without it (it’s winter atm) Breakfast service was slow, over priced & under delivered. Like I said, usually we love this place, let’s just hope this is not the “new normal”!

Posted by on 3 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by The Reservations Team

Thank you for staying with us and we do apologise for the experience that you had. I had pass on your feedback to our Department heads and we thank you for your feedback as we work hard to make our guests happy and we constantly look for ways to improve on our service and standards.

5 out of 5
It was fantastic! Beautiful garden and pool view. Awesome close up experience with kangaroos and nature. Service was great and enjoyed breakfast. Highly recommended

Posted by on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5
Amazing!! Great staff and very clean room, thank you

Posted by , from Sunshine Coast on 15 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5
We loved our stay, our view was lovely and the pool was fantastic. All staff we came across were lovely and professional and the bed in our room was super comfy. We also saw 3 wallaby’s on our trip! We will be back.

Posted by on 13 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5

Posted by on 26 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

4 out of 5
The rooms are spacious and due to the style of building quiet. Hotel in beautiful location.

Posted by , from Deception Bay Queensland on 23 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by The Reservations Team

Dear Jennifer, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

4 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

About the InterContinental Sanctuary Cove Resort

Location Manor Circle, Hope Island, QLD 4212

Property Features

As a guest of InterContinental Sanctuary Cove Resort, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A seasonal outdoor pool, a health club, and a spa tub are also featured at the luxury InterContinental Sanctuary Cove Resort. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 243 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Coolangatta Airport (OOL) (52.3 km / 32.5 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

InterContinental Sanctuary Cove Resort offers 243 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. 50-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

The Fireplace - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Cove Cafe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 39 per person (approximately)
  • Valet parking fee: AUD 15.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.00 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Sanctuary Cove Hope Island
  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort
  • InterContinental Sanctuary Cove
  • Hyatt Regency Sanctuary Cove Hotel Gold Coast
  • Hyatt Gold Coast
  • InterContinental Sanctuary Cove Resort Hope Island
  • Hyatt Regency Gold Coast
  • InterContinental Sanctuary Cove Resort Hotel
  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort Hotel Hope Island

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.