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InterContinental Sanctuary Cove Resort by IHG

Property class: 5 and above

Photo gallery for InterContinental Sanctuary Cove Resort by IHG

Building design
Exterior
Meeting facility
Meeting facility
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$309
includes taxes & fees
4 May - 5 May

Explore the area

View map
Manor Circle, Hope Island, QLD, 4212
  • Place, Sanctuary Cove Marina
    ‪5 min walk‬
  • Place, Sanctuary Cove Golf and Country Club
    ‪12 min walk‬
  • Place, Southern Moreton Bay Islands National Park
    ‪6 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪56 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Club lounge access, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Club lounge access, Marina View

9.0 out of 10
Wonderful
(2 reviews)
  • Marina view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lagoon View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Lagoon View

7.8 out of 10
Good
(8 reviews)
  • Lagoon view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Queenslander)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking (Queenslander)

  • Garden view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds, Club lounge access, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Club lounge access, Marina View

  • Marina view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Lagoon View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Lagoon View

9.0 out of 10
Wonderful
(14 reviews)
  • Lagoon view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

Minibar, in-room safe, desk, laptop workspace

Classic Room

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Club lounge access (Queenslander)

Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Club lounge access (Queenslander)

  • Marina view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Garden View (Homestead)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Garden View (Homestead)

  • Garden view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Federation)

Suite, 1 King Bed (Federation)

Suite, 1 King Bed (Federation)

  • Garden view
  • 178 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Manor)

Suite, 1 King Bed (Manor)

Suite, 1 King Bed (Manor)

  • Garden view
  • 232 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (View)

Minibar, in-room safe, desk, laptop workspace

Classic Room (View)

  • Water view
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Marina View (Homestead)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Marina View (Homestead)

  • Marina view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Marina View

8.0 out of 10
Very good
(1 review)
  • Marina view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Marina View

  • Marina view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Gold Coast

A luxury stay in Gold Coast awaits you at InterContinental Sanctuary Cove Resort by IHG. You'll be 9.9 km (6.2 mi) from Warner Bros. Movie World and 10.1 km (6.3 mi) from Dreamworld. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a marina. .The restaurant, The Fireplace, serves international cuisine and is open for dinner. Lagoon Beach Club is the hotel's own cocktail bar. Spend the day at the beach and enjoy the 2 outdoor tennis courts, gym and kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 5-property class Hope Island hotel include Australian Outback Spectacular and Wet'n'Wild Gold Coast.

What's nearby

  • Sanctuary Cove Marina - 5 min walk - 0.5 km
  • Sanctuary Cove Golf and Country Club - 12 min walk - 1.1 km
  • Southern Moreton Bay Islands National Park - 6 min drive - 0.8 km
  • Marina Shopping Village - 10 min drive - 3.5 km
  • Dreamworld - 17 min drive - 11.4 km

Getting around

  • Helensvale Station - 16 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 49 min drive

Restaurants

  • ‪Carl's Jr. - ‬5 min drive
  • ‪Enzo’s Cucina - ‬17 min drive
  • ‪George's Paragon Seafood Restaurant - ‬9 min walk
  • ‪Osha Kitchen & Bar - ‬5 min drive
  • ‪Boardwalk Tavern - ‬3 min drive

About this property

InterContinental Sanctuary Cove Resort by IHG

InterContinental Sanctuary Cove Resort by IHG offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and meeting rooms are available. A hot tub, a terrace, and an arcade/games room are also featured at the luxury InterContinental Sanctuary Cove Resort by IHG. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 251 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1988
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
InterContinental Sanctuary Cove Resort by IHG offers 251 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free 24-hour offsite parking within 200 metres
  • Uncovered parking on site (AUD 20 per night)
  • Valet parking on site (AUD 45 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: AUD 50 for adults and AUD 28 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Cove Cafe
  • Lagoon Beach Club
  • The Fireplace

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Health club
  • Hot tub
  • Outdoor pool (guest access)
  • Playground
  • Table tennis
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 50 for adults and from AUD 28 for children
  • Uncovered self-parking fee: AUD 20.00 per night
  • Valet parking fee: AUD 45.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.9 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Sanctuary Cove Hope Island
InterContinental Sanctuary Cove Resort Hope Island
InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island
Hyatt Regency Gold Coast

Frequently asked questions

What is the cancellation policy at InterContinental Sanctuary Cove Resort by IHG?

InterContinental Sanctuary Cove Resort by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Sanctuary Cove Resort by IHG?

As of 18 Apr 2026, prices found for a 1-night stay for 2 adults at InterContinental Sanctuary Cove Resort by IHG on 4 May 2026 start from AU$309, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Sanctuary Cove Resort by IHG?

Yep, InterContinental Sanctuary Cove Resort by IHG has an uncovered self car park for AUD 20.00 per night. A self car park is also available, for a fee.

Are there any beaches close to InterContinental Sanctuary Cove Resort by IHG?

The closest beach to InterContinental Sanctuary Cove Resort by IHG is Surfers Paradise Beach (17.5 km).

Does InterContinental Sanctuary Cove Resort by IHG have a pool?

InterContinental Sanctuary Cove Resort by IHG has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at InterContinental Sanctuary Cove Resort by IHG?

InterContinental Sanctuary Cove Resort by IHG features 2 outdoor pools, a health club and 1 hot tub.

What makes InterContinental Sanctuary Cove Resort by IHG a romantic place to stay?

1 hot tub and garden-view dining, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at InterContinental Sanctuary Cove Resort by IHG.

Is InterContinental Sanctuary Cove Resort by IHG family-friendly?

You bet! With amenities such as a children's club and supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Sanctuary Cove Resort by IHG is a hit with families.

Does InterContinental Sanctuary Cove Resort by IHG serve breakfast?

You bet, full breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at InterContinental Sanctuary Cove Resort by IHG?

No, InterContinental Sanctuary Cove Resort by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Sanctuary Cove Resort by IHG?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Sanctuary Cove Resort by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental Sanctuary Cove Resort by IHG?

No, only service animals are allowed.

Is there a golf course on site at InterContinental Sanctuary Cove Resort by IHG?

There is a golf course next to InterContinental Sanctuary Cove Resort by IHG.

InterContinental Sanctuary Cove Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1001 reviews
Rating 8 - Good. 229 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Troy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and facilities were amazing 10/10 will come back.
Stayed 1 night in Jan 2026

10/10 Excellent

oscar

Stayed 1 night in Jan 2026

10/10 Excellent

oscar

Travelled with family
Liked: Amenities, property conditions & facilities
Most staff were very helpfull but Gabi from pool bar and Veronica from breakfast were super good 5 stars service!. Always keen to help us and with a sincere smile on their faces. Definitely going again. Thank you
Stayed 3 nights in Jan 2026

10/10 Excellent

Daniella

Stayed 1 night in Dec 2025

10/10 Excellent

Rea

Liked: Cleanliness, property conditions & facilities
We had a relaxing time, staff was very helpful with their service
Stayed 2 nights in Jan 2026

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities
Arrived early and room was allocated a room which was ready. This was excellent
Stayed 1 night in Jan 2026

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and bed was comfy
Stayed 1 night in Jan 2026

10/10 Excellent

Stella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great size. Staff were great and breakfast superb. Love the lagoon pool and plenty of lounges around the pool except a lot of people putting towels on lounges early to hold them and then returning 2 hours later to use them. Doesn’t seem fair
Stayed 2 nights in Jan 2026

6/10 Okay

April

Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Liked: Staff & service
Clean, great staff, great amenities
Stayed 1 night in Nov 2025

10/10 Excellent

Jemma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and rooms, staff were just fabulous, lovely breakfast buffet. Perfect stay, highly recommend.
Stayed 3 nights in Dec 2025

10/10 Excellent

Navaid Anjum Javid Hasan

Stayed 2 nights in Dec 2025

10/10 Excellent

Rupna, Brisbane

Travelled with family
Liked: Amenities
The staff were wonderful and helpful. The room was fantastic with lovely views and the hotel has great amenities including pool and a lagoon. We look forward to returning!
Stayed 1 night in Dec 2025

6/10 Okay

Katrina

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome friendly staff. Great food. Incredible pool.
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, sensational views, lovely staff - exceeded expectations at every level
Stayed 1 night in Dec 2025

2/10 Terrible

John

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Evelyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location!
Stayed 4 nights in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities
Pools and facilities.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joy

Stayed 2 nights in Nov 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Francesca

Stayed 1 night in Oct 2025

2/10 Terrible

Helena

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I booked my stay at the Intercontinental and asked for my membership number to be recorded as an IHG member. Upon arrival I was advised that this was not done and I did not have my points allocated for my stay. In addition to this, I had opted out of my room being cleaned to earn additional bonus points (however, these were also not allocated to my account). I have been advised that Hotels.com needs to provide a 8 digit code in order for this to be
Stayed 3 nights in Oct 2025