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4.5 out of 5

"Beautiful scenic property. King Suite was fantastic size and the view very good. Pleasure to stay at. Restaurant service and food was very good. " More

By a verified traveller on Mon 18 Jan 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at InterContinental Sanctuary Cove Resort. You'll be within a 10-minute walk of Sanctuary Cove Marina and 2.4 km (1.5 mi) from Marina Shopping Village. Highlights at this family-friendly hotel include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

LED TVs with cable channels are featured in all 243 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Refrigerators, microwaves, and round-the-clock room service make in-room dining convenient, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, coffee/tea makers, in-room childcare, and in-room massages are available.

A relaxing day at Champions can include massages, body wraps, and facials along with aromatherapy and hydrotherapy. The restaurant, The Fireplace, serves international cuisine and is open for dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the 5 outdoor tennis courts, marina and health club plus access to bike rentals. Business travelers can take advantage of a conference center and a 24-hour business center. Additionally, you'll find free WiFi in public areas, a spa tub, and a seasonal outdoor swimming pool. Full breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

Within a 15-minute drive of this 5-star Sanctuary Cove hotel, attractions include Warner Bros. Movie World and Wet'n'Wild Gold Coast.

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$154* Per night/room 31 Jan. - 1 Feb.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (FEDERATION SUITE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Marina View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed (MANOR SUITE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Sanctuary Cove Resort ratings based on 476 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Sanctuary Cove Resort

Everyone (271) Couples (156) Business (1) Family (49)
5 out of 5
Beautiful scenic property. King Suite was fantastic size and the view very good. Pleasure to stay at. Restaurant service and food was very good.

Posted by on 18 Jan. 2021

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4 out of 5

Posted by on 26 Nov. 2020

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Comment from Hotel Management

30 Nov. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5

Posted by on 22 Nov. 2020

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Comment from Hotel Management

30 Nov. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

3 out of 5
Liked the grounds and the rooms were comfortable. Was not impressed at all with the restaurant or our service there.

Posted by on 8 Nov. 2020

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Comment from Hotel Management

10 Nov. 2020 by The Reservations Team

Thank you for taking the time to provide valuable feedback regarding your recent experience. We understand that your stay was inconvenienced by the issues mentioned and hope that our team were able to address these for you. Should you wish to discuss your experience further, kindly contact the resort at your convenience.

4 out of 5
We only stayed for one night but it looked like it would be great for a longer family holiday. Plenty of open space for the kids and the pools were amazing. The hotel in general is starting to look a bit dated in some areas.

Posted by on 29 Oct. 2020

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Comment from Hotel Management

2 Nov. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and we constantly look for ways to improve on our service and standards and we truly appreciate your feedback.

5 out of 5
Excellent staff & service. Beautiful & clean rooms & pools. Highly recommend for families, groups & couples

Posted by on 18 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and we constantly look for ways to improve on our service and standards and we truly appreciate your feedback.

5 out of 5
The kangaroos on property are very special. tThe courtesy of the staff and the comfort of the rooms and great food makes this Hotel second to known.

Posted by , from Sunshine Coast on 8 Oct. 2020

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Comment from Hotel Management

8 Oct. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

4 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

5 out of 5

Posted by on 23 Aug. 2020

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Comment from Hotel Management

7 Sep. 2020 by The Reservations Team

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

3 out of 5
the food was all yuppy food ,no cheese platters to take back to room ,so was a bit dissapointing

Posted by on 9 Aug. 2020

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Comment from Hotel Management

6 Oct. 2020 by The Reservations Team

Thank you for taking the time to provide valuable feedback regarding your recent experience. We understand that your stay was inconvenienced by the issues mentioned and hope that our team were able to address these for you. Should you wish to discuss your experience further, kindly contact the resort at your convenience.

About the InterContinental Sanctuary Cove Resort

Location Manor Circle, Hope Island, QLD 4212

Property Features

As a guest of InterContinental Sanctuary Cove Resort, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A seasonal outdoor pool, a health club, and a spa tub are also featured at the luxury InterContinental Sanctuary Cove Resort. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 243 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Coolangatta Airport (OOL) (49.6 km / 30.8 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

InterContinental Sanctuary Cove Resort offers 243 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. 50-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

The Fireplace - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Cove Cafe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 39 per person (approximately)
  • Valet parking fee: AUD 15.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Sanctuary Cove Hope Island
  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort
  • InterContinental Sanctuary Cove
  • Hyatt Regency Sanctuary Cove Hotel Gold Coast
  • Hyatt Gold Coast
  • InterContinental Sanctuary Cove Resort Hope Island
  • Hyatt Regency Gold Coast
  • InterContinental Sanctuary Cove Resort Hotel
  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort Hotel Hope Island

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.