4.5 out of 5

"I felt that we were the only people there, quite & peaceful. " More

By a verified traveller on Fri 03 Aug 2018

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Hotel Description

A luxury stay in Hope Island awaits you at InterContinental Sanctuary Cove Resort. You'll be within a 10-minute walk of Sanctuary Cove Marina and 2.3 km (1.5 mi) from Marina Shopping Village. Highlights at this family-friendly resort include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

Plasma TVs with cable channels are featured in all 243 rooms, and you can enjoy free WiFi, free wired Internet, and balconies. Fridges, microwaves, and round-the-clock room service make in-room dining convenient, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Coffee/tea makers, in-room childcare, and free newspapers are also available.

A day of pampering at Champions can include massages, body wraps, and facials along with aromatherapy and hydrotherapy. The restaurant, The Fireplace, serves international cuisine and is open for dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the 5 outdoor tennis courts, marina and health club plus access to bike rentals. Business travelers can take advantage of a conference centre and a 24-hour business centre. Other amenities include free WiFi in public areas, a spa tub, and a seasonal outdoor swimming pool. Full breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 5-star Sanctuary Cove resort, attractions include Warner Bros. Movie World and Dreamworld.

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$162 per night

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Marina View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Sanctuary Cove Resort ratings based on 524 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Sanctuary Cove Resort

Everyone (250) Couples (200) Business (1) Family (73)
4 out of 5
Absolutely stunning pools, including one lagoon style. Lovely outdoor setting, with gardens and even free ranging kangaroos! Rooms are comfortable and exceptionally clean.

Posted by , from Wellington, New Zealand on 4 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Reservations

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

1 out of 5
Hotel staff so rude Buffet Breakfast was not fresh Not kid friendly Bar beside pool dirty and overcrowded tables

Posted by on 28 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Reservations

Thanks for staying with us and we do apologise for the experience that you had. I had pass on your feedback to our Department heads and we thank you for your feedback as we work hard to make our guests happy and we constantly look for ways to improve on our service and standards.

3 out of 5
The facilities were disappointing very tired and not really that clean - Serviced our room one day at 5.30 pm when we were trying to get ready to go out - Lots of mix ups with prepaid breakfast ,no roll away bed for our son even though he was booked in and when we asked for one on arrival it was not brought to our room until 7.30pm that's just a few things

Posted by on 28 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Reservations

Thanks for staying with us and we do apologise for the experience that you had. I had pass on your feedback to our Department heads and we thank you for your feedback as we work hard to make our guests happy and we constantly look for ways to improve on our service and standards.

4 out of 5

Posted by on 28 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Reservations

Thanks for staying with us.

5 out of 5
We had a wonderful time at the InterContinental Sanctuary Cove Resort. The staff were very friendly and helpful. Our breakfast was delicious. We brought our little granddaughter with us and she just loved the pool.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Reservations

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5
When my wife and I arrived we were greeted with at reception with a courteous and professional receptionist. We were given direction etc to our room # 118 which supposedly had pool views. Within a minute we realised there were no pool views and my wife said that the room was like a dungeon and it is not what we booked. We immediately headed back to reception and spoke to the nice young lady gave her our story and asked if there was another suitable room available, She spent considerable time checking and said as most of the complex was booked out she asked us to take a seat in the lounge and she would talk to her manager, After approximately 15 minutes she came back to us and said room # 135 on the level above was available and to have a look at it to make sure it was suitable. We did so and to our amazement it had the views that we expected. So after that worrying start to our stay everything was great to our expectations

Posted by on 16 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Reservations

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Posted by on 13 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Reservations

Thanks for staying with us.

2 out of 5
Coffee cups on room had lip stick marks, and dinning experience average, they serve us wine and prepare table... but when we came back from graving food from buffet.... we found our table complete clear???... maybe was the season? But overall the place is great, good for relaxing... Concierge very attempt

Posted by on 9 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Reservations

Thanks for staying with us and we do apologise for the breakfast experience that you had. I had pass on your feedback to our Department heads and we thank you for your feedback as we work hard to make our guests happy and we constantly look for ways to improve on our service and standards and we truly appreciate your feedback.

4 out of 5

Posted by on 7 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Reservations

Thank you for staying with us.

1 out of 5
I stayed in room 434, the bed was terrible. The room furniture very tired and dated (think 90's timber) I know I stayed their in the 90s and it has not changed. No pool service for drinks, not enough bar staff at pool, wait for drinks 30 to 45 mins or call and order over the phone and drinks don't turn up. Dinner under the stars a joke, $35 steak with a pre prepared salad in a bowl, condiments from a desert bowl, potato in the jacket that is 30mins old!!!! All this and you pay top dollar, place needs a good paint and spruce up, more staff and train them Come on guys lift your game, this is the

Posted by on 3 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Reservations

Thanks for staying with us and we do apologise for the breakfast experience that you had. I had pass on your feedback to our Department heads and we thank you for your feedback as we work hard to make our guests happy and we constantly look for ways to improve on our service and standards and we truly appreciate your feedback.

About the InterContinental Sanctuary Cove Resort

Location Manor Circle, Hope Island, QLD 4212

Property Features

As a guest of InterContinental Sanctuary Cove Resort, you'll find a full-service spa, a marina, and 2 the outdoor swimming pools. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. A seasonal outdoor pool, a health club, and a hot tub are also featured at the luxury InterContinental Sanctuary Cove Resort. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 5-star Hope Island resort.

  • 243 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (52.4 km / 32.5 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

InterContinental Sanctuary Cove Resort offers 243 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Plasma televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a bath, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Hope Island resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Microwave
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.

The Fireplace – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner.Reservations are required. Open daily.

Cove Cafe – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 39 per person (approximately)
  • Valet parking fee: AUD 15.00 per day (in/out privileges)
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort
  • InterContinental Sanctuary Cove Hope Island
  • InterContinental Sanctuary Cove
  • Hyatt Regency Sanctuary Cove Hotel Gold Coast
  • Hyatt Regency Gold Coast
  • InterContinental ctuary Cove

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.