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4.4 out of 5

"Staff were very friendly and helpful, rooms were clean and stylish. Great pools. Walking distance to Sanctuary Cove marina village which had everythin ... " More

By a verified traveller on Tue 27 Sep 2022

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Hotel Description

A luxury stay in Gold Coast awaits you at InterContinental Sanctuary Cove Resort, an IHG Hotel. Within a 20-minute stroll, you'll find Sanctuary Cove Marina and Sanctuary Cove Golf and Country Club. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools, and a marina.

The restaurant, The Fireplace, serves international cuisine and is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the 5 outdoor tennis courts, gym, and kids' club. Business amenities include a conference center and a 24-hour business center. Other amenities include free WiFi in public areas, a spa tub, and a seasonal outdoor swimming pool. Full breakfast is available daily between 7:00 AM and 10 AM. There's also the convenience of free self parking.

With a stay at this 5-star Gold Coast hotel, you'll be 10.1 km (6.3 mi) from Dreamworld.

Classic Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$300* Per night/room 11 Dec. - 12 Dec.

Classic Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Federation)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Marina View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Marina View (Homestead)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Manor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Sanctuary Cove Resort, an IHG Hotel ratings based on 393 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Sanctuary Cove Resort, an IHG Hotel

Everyone (255) Couples (87) Business (1) Family (44)
5 out of 5
nice

Posted by on 30 Oct. 2022

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Comment from Hotel Management

23 Nov. 2022 by Shannon Donovan

Dear Robert,Thank you for taking the time to review our hotel following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back to the hotel in the near future.Kind Regards,Matt RippinGeneral Manager

1 out of 5
I did not like waiting 1 hour after 3pm to get into our room I did not like loud music from the room above and needing 2 calls to get staff to shut down I did not like concierge leaving our clothes in the rain.

Posted by on 2 Oct. 2022

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Comment from Hotel Management

23 Nov. 2022 by Shannon Donovan

Dear Trevor,Thank you for taking the time to review our hotel following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities.Please accept our apologies for any inconveniences caused to your during your stay. We strive to make each stay as pleasant and comfortable as possible. We hope to have the opportunity of welcoming you back to the hotel in the future to show you our True Hospitality. Kind Regards,Matt RippinGeneral Manager

5 out of 5
Staff were very friendly and helpful, rooms were clean and stylish. Great pools. Walking distance to Sanctuary Cove marina village which had everything you could need in an IGA, beautiful restaurants and cafes, chemist etc so we didn’t need to leave. Will definitely be back.

Posted by on 27 Sep. 2022

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Comment from Hotel Management

23 Nov. 2022 by Shannon Donovan

Dear Sami,Thank you for taking the time to review our hotel following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities.I was delighted to read you enjoyed your stay with us and appreciated the service extended by our friendly Staff. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future.Kind Regards,Matt RippinGeneral Manager

4 out of 5
staff were very accomodating

Posted by on 12 Sep. 2022

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5 out of 5
My client and I enjoyed every minute. From the lovely valet to the front desk and a special shout out to the beautiful young lady who gave us a lift to our room then helped us with our bags, we appreciate the friendly welcoming vibration and will definitely be coming back again. Thank you.

Posted by on 15 Aug. 2022

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4 out of 5
We have stayed many times at this property, also a great place to wind down and relax. Staff and dining are amazing. Well worth the stay.

Posted by on 1 Aug. 2022

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5 out of 5
Views were good , architecture of main building, friendly staff Dislike steps on ground flôor Accom Hilly walks around gardens that seem neglected Steps to village are in need of care and attention!

Posted by on 20 Jul. 2022

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Comment from Hotel Management

22 Jul. 2022 by Reservations Team

Good morning Anne, Thank you for staying with us. We work hard to make our guests happy and we constantly look for ways to improve on our service and standards and we truly appreciate your feedback.

5 out of 5
Our stay was excellent, lovely staff, great facilities and breakfast was very good.

Posted by on 8 Jul. 2022

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Comment from Hotel Management

22 Jul. 2022 by Reservations Team

Good morning Gemma, Thank you for staying with us. We are happy that you had a lovely stay with us and we appreciate your feedback.

3 out of 5

Posted by on 8 Jul. 2022

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5 out of 5
Would go there again

Posted by on 13 Jun. 2022

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Comment from Hotel Management

22 Jul. 2022 by Reservations Team

Good morning Mathew, Thank you for staying with us. We are happy that you had a lovely stay with us and we appreciate your feedback.

About the InterContinental Sanctuary Cove Resort, an IHG Hotel

Location Manor Circle, Hope Island, QLD 4212

Property Features

InterContinental Sanctuary Cove Resort, an IHG Hotel offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A seasonal outdoor pool, a spa tub, and a terrace are also featured at the luxury InterContinental Sanctuary Cove Resort, an IHG Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 251 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 5
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

InterContinental Sanctuary Cove Resort, an IHG Hotel offers 251 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. 50-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10 AM.

The Fireplace - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Cove Cafe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 18
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 45 per person (approximately)
  • Valet parking fee: AUD 15.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Sanctuary Cove Hope Island
  • InterContinental Sanctuary Cove Resort Hope Island
  • InterContinental Sanctuary Cove Resort
  • InterContinental Sanctuary Cove
  • Hyatt Regency Sanctuary Cove Hotel Gold Coast
  • Hyatt Gold Coast
  • InterContinental Sanctuary Cove Resort Hope Island
  • Hyatt Regency Gold Coast

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.