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JW Marriott Gold Coast Resort & Spa

5.0 star property
Stylish beach retreat with 2 outdoor pools

Photo gallery for JW Marriott Gold Coast Resort & Spa

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Premium bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Lobby
Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Housekeeping
The current price is AU$399
includes taxes & fees
11 June - 12 June

Explore the area

Map
158 Ferny Avenue, Surfers Paradise, QLD, 4217
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Cavill Avenue
    ‪17 min walk‬
  • Slingshot
    ‪17 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Ocean View (Corner)

Executive Suite, 1 Bedroom, Non Smoking, Ocean View (Corner) | Lounge

Executive Suite, 1 Bedroom, Non Smoking, Ocean View (Corner)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
  • 93 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Mountain View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Mountain View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View (Corner, Balcony)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Corner, Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Lounge

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Premium bedding
  • 92 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2020
Blackout curtains
  • 133 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Gold Coast

A luxury stay in the heart of Gold Coast awaits you at JW Marriott Gold Coast Resort & Spa. Within just a 15-minute stroll, you'll find popular places like Surfers Paradise Beach and Cavill Avenue. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Citrique, serves international cuisine and is open for breakfast, lunch and dinner. Pool Pavillion is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the 2 hot tubs, marina and gym plus access to snorkelling. 1445 square feet (134 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a lazy river and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Surfers Paradise hotel include The Star Gold Coast and Slingshot.

What's nearby

  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 12 min walk - 1.1 km
  • Cavill Avenue - 17 min walk - 1.5 km
  • Slingshot - 17 min walk - 1.5 km
  • SkyPoint Observation Deck - 2 min drive - 1.9 km

Getting around

  • Cypress Avenue Station - 8 min walk
  • Helensvale Station - 18 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 37 min drive

Restaurants

  • ‪Clock Hotel - ‬11 min walk
  • ‪Chiangmai Thai Restaurant - ‬8 min walk
  • ‪Nosh Pan Asian - ‬11 min walk
  • ‪Castaway Coffee Bar - ‬9 min walk
  • ‪Priya's Indian Restaurant - ‬12 min walk

About this property

JW Marriott Gold Coast Resort & Spa

Stylish beach retreat with 2 outdoor pools
JW Marriott Gold Coast Resort & Spa offers its guests a full-service spa, a marina, 2 outdoor swimming pools, and 2 hot tubs. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 11 meeting rooms are available. Event space at this hotel measures 1445 square feet (134 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the luxury JW Marriott Gold Coast Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Gold Coast Resort & Spa was completed in December 2020.

Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 223 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1445 sq ft of conference space
  • 134 sq. m of conference space
  • Built in 1992
  • Supervised kid's activities
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar by the pool
JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Bulgarian, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Macedonian, Portuguese, Russian, Spanish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 5 per day)
  • Return airport shuttle (surcharge)
  • Covered parking on site (AUD 24 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 49.50 for adults and AUD 30 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Chapter & Verse
  • Citrique
  • Misono
  • Pool Pavillion
  • Whisky Bar

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Shopping
  • Snorkelling
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,445 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a river
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 49.50 for adults and from AUD 30 for children
  • Covered self-parking fee: AUD 24 per day (in/out privileges)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Marriott Resort Surfers Paradise
Surfers Paradise Marriott
Surfers Paradise Marriott Resort
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Resort & Spa Gold Coast
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Resort Hotel

Frequently asked questions

What is the cancellation policy at JW Marriott Gold Coast Resort & Spa?

JW Marriott Gold Coast Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Gold Coast Resort & Spa?

As of 9 June 2025, prices found for a 1-night stay for 2 adults at JW Marriott Gold Coast Resort & Spa on 11 June 2025 start from AU$399.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Gold Coast Resort & Spa?

Yep, JW Marriott Gold Coast Resort & Spa has a covered self car park with in/out privileges for AUD 24 per day.

Are there any beaches close to JW Marriott Gold Coast Resort & Spa?

Yep, JW Marriott Gold Coast Resort & Spa is a short 6-minute walk from Surfers Paradise Beach. Fun beach activities include jet skiing, surfing and snorkelling. You can also find water sports equipment and boat tours.

Is there a spa on site at JW Marriott Gold Coast Resort & Spa?

Yep, there is an onsite spa at JW Marriott Gold Coast Resort & Spa. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does JW Marriott Gold Coast Resort & Spa have a pool?

Yep, and guests love it! JW Marriott Gold Coast Resort & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does JW Marriott Gold Coast Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at JW Marriott Gold Coast Resort & Spa?

JW Marriott Gold Coast Resort & Spa features 2 outdoor pools, 2 hot tubs and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes JW Marriott Gold Coast Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at JW Marriott Gold Coast Resort & Spa.

Is JW Marriott Gold Coast Resort & Spa family-friendly?

You bet! With amenities such as children's meals and a playground, as well as childcare services and free infant beds in the guestrooms, it's no surprise that JW Marriott Gold Coast Resort & Spa is a hit with families.

Does JW Marriott Gold Coast Resort & Spa serve breakfast?

Sure does, buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at JW Marriott Gold Coast Resort & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at JW Marriott Gold Coast Resort & Spa?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Gold Coast Resort & Spa?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at JW Marriott Gold Coast Resort & Spa?

No, only service animals are allowed.

JW Marriott Gold Coast Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Anne Marie

Stayed 1 night in Feb 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JW, I love Ya!

JW, I love ya!
Stayed 1 night in Feb 2025

10/10 Excellent

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, from fantastic staff that greet you when you first arrive to the great food at both the teppanyaki and breakfast restaurants the food is spectacular and as we were celebrating my partners birthday the staff had organised a beautiful wine and dessert in our room on check in, it is these small gestures that will keep us coming back. thank you to all the staff and personnel at the resort. it was a wonderful experience as always staying here. all the amenities and activities such as fish feeding at the resort reef pool were a bonus and adds to the experience.
Stayed 2 nights in Dec 2024

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jw Marriott Resort always amazes me. The facilities and lagoon are beautiful
Stayed 7 nights in Feb 2025

10/10 Excellent

Ramya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Nyasha, Cremorne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

ANTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

6/10 Okay

Chi Jui

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed at JW Marriott Gold Coast Resort with my family for 3 nights. The overall experience was pretty underwhelming compare to other JW Marriotts I have strayed at. Staff was friendly, but something was off with their internal communication or job assignments. Three different staff greeted me when I was inline waiting to check in, the group in front of me was taking a bit of time, so a staff tried to find openings at other counters, so I don’t have to wait for too long, I didn’t mind waiting a bit, but this was nice of them. After check in, we were taken to our room, and staff told us our bags will follow. 30 mins passed, nothing came. We called and asked for our bag, but the staff that answered the phone sounded clueless, but say he will check. Another 30 mins passed, nothing again, so I went down to check for our bags and to find our bags by the door of the hotel, unattended. Though we got a little apologie card after, this was a bad start of the stay. For cleanness issues- the breakfast area was really busy, with kids running around and stuff. Again, I don’t mind, it’s a resort, but the cleanliness needs a lot of work. The tables we were brought to stuff had bits of food on the table, on the chair and on the ground, it was pretty nasty… Overall, the hotel was fine. I am sure our luggage situation was an overlook, but the cleanliness really needs a lot of work.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

damien

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t need to leave the hotel,
Stayed 2 nights in Feb 2025

10/10 Excellent

Anth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jw Marriott is an excellent resort for the family, we had a great experience, 5 star service and the staff were extremely helpful and kind. We definitely will be going back for another holiday
Stayed 6 nights in Feb 2025

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Dustin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal property
Stayed 1 night in Jan 2025

8/10 Good

Khoren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Sul King

Stayed 2 nights in Jan 2025

10/10 Excellent

Rania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort you feel like your overseas. The staff are all Amazing and friendly service is perfect from the moment you walk in. They have so much for the kids to do. We had an amazing time here cant wait to come back.
Stayed 2 nights in Jan 2025

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family stay

Wonderful from check in by Yvette who was so helpful and informative all the way to check out Great staff and great service even though hotel was full
Stayed 1 night in Jan 2025

8/10 Good

syamsyuddin

Stayed 3 nights in Jan 2025

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From reception to check all was fantastic Great staff who were so friendly even though the resort was busy and they were busy too
Stayed 2 nights in Jan 2025

6/10 Okay

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Room and facilities were great. Misbehaving children at breakfast and around the pool ruined what could have been a lovely stay.
Stayed 4 nights in Jan 2025