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4.5 out of 5

"Very friendly staff and great facilities but pool area was so busy I could not find anywhere to sit or leave my towel so went to beach instead " More

By a verified traveller on Mon 27 Sep 2021

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Hotel Description

A luxury stay in the heart of Gold Coast awaits you at JW Marriott Gold Coast Resort & Spa. Within just a 10-minute stroll, you'll find Budds Beach and Surfers Paradise Beach. Highlights at this beach hotel include 5 restaurants, 2 outdoor swimming pools, and a marina.

All 223 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, balconies, and in-room childcare. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Additionally, coffee/tea makers, free newspapers, and safes are available. Change of towels is available on request.

The restaurant, Citrique, serves international cuisine and is open for breakfast, lunch, and dinner. Chapter & Verse is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. Enjoy access to 2 outdoor tennis courts along with a waterslide and pool cabanas. 1445 square feet (134 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 5-star Surfers Paradise hotel include Macintosh Island Park and Slingshot.

Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$300* Per night/room 28 Sep. - 29 Sep.

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom, Ocean View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony, Ocean View (ocean view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

JW Marriott Gold Coast Resort & Spa ratings based on 385 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Gold Coast Resort & Spa

Everyone (299) Couples (24) Business (1) Family (51)
5 out of 5
Very friendly staff and great facilities but pool area was so busy I could not find anywhere to sit or leave my towel so went to beach instead

Posted by on 27 Sep. 2021

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5 out of 5
Pool area was next level 😄

Posted by on 22 Sep. 2021

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5 out of 5
Enjoyed an overnight staycation at this lovely resort. Rooms are lovely and modern. Staff were fantastic. Great pool and facilities. Very relaxing and enjoyable stay.

Posted by on 20 Sep. 2021

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4 out of 5
Hotel was lovely, clean, staff were very friendly however food and beverages were way overpriced.

Posted by on 31 Aug. 2021

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5 out of 5
We loved it, grandkids loved it. Food was excellent. Staff were excellent. Pools were excellent. Parking was expensive.

Posted by on 7 Aug. 2021

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5 out of 5
Excellent service and staff couldn’t be me accommodating

Posted by on 26 Jul. 2021

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3 out of 5

Posted by on 28 Jun. 2021

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5 out of 5
Staff were very friendly and helpful. Beautiful views

Posted by on 27 Jun. 2021

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5 out of 5
the great staff

Posted by on 25 Jun. 2021

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5 out of 5
Fabulous pool and surrounding area. Not enough staff in dining area.. long queues for breakfast .. will go back as often as I can

Posted by on 20 Jun. 2021

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About the JW Marriott Gold Coast Resort & Spa

Location 158 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

JW Marriott Gold Coast Resort & Spa offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 1445 square feet (134 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury JW Marriott Gold Coast Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Gold Coast Resort & Spa was completed in December 2020. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 223 guestrooms or units
  • 28 levels
  • 5 dining venues
  • 2 bars or lounges
  • 1445 sq ft of conference space
  • 134 sq m of conference space
  • Built in 1992
  • Bar by the pool
  • Coffee shop
  • Deli
  • Supervised kid's activities
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Chapter & Verse - Overlooking the pool and garden, this lobby lounge specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Pool Pavillion - This poolside restaurant serves lunch and light fare. Open daily.

Whisky Bar - Onsite bar. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 49.50 for adults and AUD 25 for children (approximately)
  • Self parking fee: AUD 24 per day (in/out privileges)
  • Valet parking fee: AUD 49 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (2133 ft away)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Resort Surfers Paradise
  • Surfers Paradise Marriott
  • Surfers Paradise Marriott Resort
  • Marriott Surfers Paradise Hotel
  • Surfers Paradise Marriott Hotel Surfers Paradise
  • Surfers Paradise Marriott Resort & Spa Gold Coast
  • Surfers Paradise Marriott Resort And Spa
  • Surfers Paradise Marriott Resort Hotel
  • Jw Marriott Gold Coast & Spa
  • Surfers Paradise Marriott Resort Spa
  • JW Marriott Gold Coast Resort & Spa Hotel
  • JW Marriott Gold Coast Resort & Spa Surfers Paradise
  • JW Marriott Gold Coast Resort & Spa Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.