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4.5 out of 5

"The rooms are beautifully appointed, the pool area looks stunning, and the staff are wonderful. However, at $560 a night for a room, I expect a superb ... " More

By a verified traveller on Thu 14 Apr 2022

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Hotel Description

A luxury stay in the heart of Gold Coast awaits you at JW Marriott Gold Coast Resort & Spa. Within just a 10-minute stroll, you'll find popular attractions like Surfers Paradise Beach and Slingshot. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools, and a marina.

All 223 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, balconies, and in-room childcare. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Additionally, coffee/tea makers, free newspapers, and safes are available. Change of towels is available on request.

The restaurant, Citrique, serves international cuisine and is open for breakfast, lunch, and dinner. Pool Pavillion is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy access to 2 spa tubs and 2 outdoor tennis courts along with a gym and a lazy river. 1445 square feet (134 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

You'll be 1 km (0.6 mi) from Chevron Renaissance and 1.2 km (0.7 mi) from Cavill Avenue with a stay at this 5-star Surfers Paradise hotel.

Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$321* Per night/room 5 Jun. - 6 Jun.

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom, Ocean View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony, Corner (ocean view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

JW Marriott Gold Coast Resort & Spa ratings based on 380 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Gold Coast Resort & Spa

Everyone (274) Couples (34) Business (1) Family (58)
5 out of 5
Lovely place

Posted by on 5 May 2022

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3 out of 5
The rooms are beautifully appointed, the pool area looks stunning, and the staff are wonderful. However, at $560 a night for a room, I expect a superb sleeping experience. But my bed was hard, to the point where it interfered with my sleep. So completely below my expectations. In addition, the fish were missing from the pool (due to heavy rain, but still, snorkelling with the fish was a big reason why I took my family there, so it was disappointing), and the lagoon pool needed a clean. The food was wildly overpriced ($49 for a buffet brekkie, not including barista-made coffee). It feels like this hotel has priced itself at the standard it wants to be at, but is not at.

Posted by on 14 Apr. 2022

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5 out of 5
Amazing hotel , best hotel pool I’ve ever swam in , best food , best staff , best experience. Will be back for sure

Posted by on 6 Apr. 2022

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5 out of 5
Our all time, family friendly yet luxurious hotel that we love visiting…

Posted by on 4 Apr. 2022

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4 out of 5
Paying for parking is a little steep Considering the cost of the room for 1 night .

Posted by on 28 Mar. 2022

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2 out of 5
The bed was sooo soft I couldn’t sleep. Had to sleep on the floor. No extra quilts or blankets of any sort in the cupboards. Placed 2 bath towels over me. Ordered breaky in, and the eggs for the Eggs Benedict were underdone. Both of us couldn’t eat our breaky. Just left it, and departed. The bathroom was excellent.

Posted by on 27 Mar. 2022

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4 out of 5
We stayed on level 11 and across from our room there was a utility cupboard of some description which emitted a high pitch beeping for extended periods of time which become unbearable. We complained three times and three times staff advised they were sending up maintenance workers to look at it. I was really disappointed as you spend quite a bit of money to stay at such a luxury hotel and this was definitely far from relaxing. The only other negative from the experience was quality of toiletries. The hotel projects an eco friendly and locally sourced ethos, which is probably why they were also spruiking Ecoya products in the lobbby (from my understanding I believe they are Australian made), however, all their toiletries are cheap made in China products. I would absolutely expect from a luxury hotel to have luxury toiletries to match, even some cool local eco-luxe items, to match their ethos. The positives were many. All the staff were so friendly, the atmosphere was palatial, the pools were fantastic. The Citrique breakfast buffet was well worth the money. We will be back baby!

Posted by on 26 Mar. 2022

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3 out of 5
Been coming here for 15 years and just didn’t seem to be at the same standard it use to be. Our room didn’t get cleaned everyday, like they use too. We also waited over 30 mins for our drinks to be brought out to us by the pool, I understand it was busy but it would of been quicker for us to just go straight to the bar and order like what everyone around us was doing. The overall service just isn’t at the same level it use to be which is a shame, and with all the renovations which have occurred we were expecting it to be even better. Hopefully it was just a once off, will try once more but if experience is the same, it’s definitely not worth the money and more.

Posted by on 13 Mar. 2022

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5 out of 5
Liked the welcome drink. Thought that paid parking at the hotel during you're stay was a uncalled for considering you're staying well out of central surfers paradise. Its like being charged for being away from all entertainment???? Doesn't make much sense.

Posted by on 15 Feb. 2022

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4 out of 5
House keeping wasn’t available the first 2 nights due to covid. However, great experience like always

Posted by on 30 Jan. 2022

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About the JW Marriott Gold Coast Resort & Spa

Location 158 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

JW Marriott Gold Coast Resort & Spa offers its guests a marina, 2 outdoor swimming pools, and 2 spa tubs along with outdoor tennis courts and a lazy river. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 1445 square feet (134 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury JW Marriott Gold Coast Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Gold Coast Resort & Spa was completed in December 2020. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 223 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1445 sq ft of conference space
  • 134 sq m of conference space
  • Built in 1992
  • Supervised kid's activities
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Lazy river
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Chapter & Verse - Overlooking the pool and garden, this family restaurant specializes in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Pool Pavillion - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Whisky Bar - This bar specializes in Japanese cuisine. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 49.50 for adults and AUD 25 for children (approximately)
  • Covered self parking fee: AUD 24 per day (in/out privileges)
  • Covered valet parking fee: AUD 35 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Resort Surfers Paradise
  • Surfers Paradise Marriott
  • Surfers Paradise Marriott Resort
  • Marriott Surfers Paradise Hotel
  • Surfers Paradise Marriott Hotel Surfers Paradise
  • Surfers Paradise Marriott Resort & Spa Gold Coast
  • Surfers Paradise Marriott Resort And Spa
  • Surfers Paradise Marriott Resort Hotel
  • Jw Marriott Gold Coast & Spa
  • Surfers Paradise Marriott Resort Spa
  • JW Marriott Gold Coast Resort & Spa Hotel
  • JW Marriott Gold Coast Resort & Spa Surfers Paradise
  • JW Marriott Gold Coast Resort & Spa Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.