4.3 out of 5

"great Hotel for kids and very central. Cafe food very nice too and very reasonable. " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Mantra Crown Towers. Within steps you'll find Slingshot and Adrenalin Park. Highlights at this family-friendly aparthotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

Each apartment features a washer/dryer, a balcony, and WiFi. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. Cable TV, a separate tub and shower, and in-room childcare are also available.

A day of pampering can include massages, body scrubs, and mani/pedis. The restaurant, Chiang Mai Thai, serves Thai cuisine and is open for dinner. For a drink, you can stop by the aparthotel's own bar/lounge. Enjoy the indoor swimming pool, fitness centre, kids' club, and spa tub. Plus you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning cooked-to-order breakfast is available. There's also free self parking, along with the convenience of airport drop-off service.

Attractions near this 4.5-star Surfers Paradise aparthotel include Chevron Renaissance and Cavill Avenue.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$250 per night

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Mantra Crown Towers ratings based on 746 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Crown Towers

Everyone (321) Couples (114) Business (1) Students (1) Family (310)
4 out of 5
Loved the pools great for kids the cafe and restaurant were also great . In good location too

Posted by on 7 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Mantra Crown Towers

Thankyou for your feedback! We're so happy to read that you had a wonderful stay and that you loved our pool facilities. We iook forward to welcoming you again soon! Kind regards, Fiona Reservations Agent

4 out of 5
Very helpful staff, loved the pool. and it’s located close to the beach/shopping/attractions

Posted by on 1 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Mantra Crown Towers

Thankyou for choosing to stay at Mantra Crown Towers. We hope that you had a wonderful holiday and our team look forward to welcoming you again soon! Kind regards Fiona Reservations Agent

5 out of 5
Great location, great pool. Very spacious apartment with all that you need. However there was an unpleasant smell in the corridor where our room was situated. Thankfully you couldn’t smell it once inside.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Mantra Crown Towers

Thankyou for your feedback. We do hope that you had a wonderful holiday and our team look forward to welcoming you again in the future! Kind regards, Fiona Reservations Agent

5 out of 5
We loved the pools at Mantra. Something for everyone:)

Posted by , from Brisbane Au on 28 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Mantra Crown Towers

Dear Bec, Thanks for your feedback! We think it's great that you loved our pool area and we hope to welcome you again soon. Kind regards, Fiona Reservations Agent

3 out of 5
Pool area and buffet style restaurant was great.... room was awful and dirty, needs gutting and starting again... dirty tissues under the kids beds... floor we were put on was being renovated... half the carpet ripped up the other half was all uneven and my kid's kept tripping on it... floor smelt awful - paint or glue maybe - not nice for our family weekend away. Will go back but will insist on a newer room... feel ripped off!!

Posted by on 22 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Mantra Crown Towers

Thankyou for your feedback. It's disappointin that you found your room to be dirty. We'll be sure to share this with our housekeeping team. Kind regards Fiona Reservations Agent

4 out of 5
We stayed at two-bedroom room for 5 nights. The hotel was a bit old, but the room was reasonably clean and spacious. Although, there was no cleaning service while staying, the hotel provides extra towels on request. Also it provides dishwasher powder and laundry soap. The location was excellent. It is walking distance to the centre of Sufers Paradise. The pool is kids friendly. If you have kids, I do recommends this hotel. If you don't, maybe better to stay at adult friendly hotel.

Posted by on 22 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Mantra Crown Towers

Thankyou for your feedback on your recent stay. It's great to read that you found our facilities to be familly friendly, as that's certainly our aim. We are pleased that our team were able to provide you with any extra amenities you required during your stay and we hope to welcome you again soon! Kind regards, Fiona Reservations Agent

4 out of 5

Posted by on 21 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Mantra Crown Towers

Thankyou for your feedback on your recent stay. We hope that you had a great stay. Kind regards, Fiona Reservations Agent

2 out of 5
The property was very musky and the carpet was so badly stained.. the roll away beds, one of the sheets had blood stains on them. One of the showers had two cockroaches coming out of the drain just before showering.

Posted by on 20 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Mantra Crown Towers

Thankyou for sharing your feedback on your recent stay. It is so disappointing to read that your room was not up to standard and I do apoolgise for any shortcomings experienced. I have flagged this for immediate followup with our Executive Housekeeper and we do hope to welcome you again in the future. Kind regards, Fiona Reservations Agent

5 out of 5
Loved the pool area for the kids. Was lovely and warm

Posted by on 15 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Mantra Crown Towers

Thankyou for your feedback on our pool area and our team look forward to welcoming you again soon! Kind regards, Fiona Reservations Agent

5 out of 5

Posted by on 11 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Mantra Crown Towers

Thankyou for choosing to stay at Mantra Crown Towers! We hope that you had a fantastic holiday and we look forward to welcoming you again. Kind regards, Fiona Reservations Agent

Renovations + Closures

The property will be renovating from 03 September 2018 until 31 May 2019 (completion date subject to change). The following areas are affected:

  • Exterior

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Mantra Crown Towers offers its guests a full-service spa, a waterslide, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. An outdoor pool, a kid's pool, and a hot tub are also featured at the luxury Mantra Crown Towers. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Surfers Paradise aparthotel is smoke free.

  • 159 guestrooms or units
  • 39 levels
  • 2 dining venues
  • Built in 1997
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (31.6 km / 19.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Mantra Crown Towers offers 159 forms of accommodation with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower and a hairdryer. This Surfers Paradise aparthotel provides wireless Internet access for a surcharge. Cable televisions are provided.

  • Bathrooms are partially open
  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

Chiang Mai Thai – This restaurant specialises in Thai cuisine and only serves dinner.

Regale Restaurant – This restaurant serves breakfast, lunch and dinner.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM until 8 PM

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to get details.

The front desk at this property is open daily from 7 AM - 8 PM

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD 25 per person
  • Crib (infant bed) fee: AUD 40.0 per day
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Surfers Paradise
  • Mantra Crown Towers
  • Crown Hotel Surfers Paradise
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Crown Towers Hotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.