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Mantra Crown Towers

4.5-star property
5-19 Palm Avenue, Surfers Paradise, QLD 1800 796 370
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4.2 out of 5
Very good!
See all 804 wotif Reviews

"Pool area was nice. The room was out dated needed repairs couches very old, lights not working, table not clean, aircon had a smell. And charged us $4 ... " More

By a verified traveller on Tue 18 Jan 2022

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Hotel Description

A luxury stay in Gold Coast awaits you at Mantra Crown Towers. Within steps you'll find Slingshot and Surfers Paradise Beach within a short 5-minute stroll. Highlights at this family-friendly aparthotel include a full-service spa, an outdoor swimming pool, and an indoor swimming pool.

You can enjoy a TV with cable channels, and each apartment features a washer/dryer, a balcony, and WiFi. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A separate tub and shower, in-room childcare, and in-room massages are also available. Weekly housekeeping is available.

A day of pampering can include massages, body scrubs, and mani/pedis. The restaurant, Chiang Mai Thai, serves Thai cuisine and is open for dinner. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym, kids' club, spa tub, and sauna. Plus you'll find free WiFi in public areas and a kids' swimming pool. Each morning cooked-to-order breakfast is served between 7:00 AM and noon. There's also free self parking, along with the convenience of airport drop-off service.

With a stay at this 4.5-star Surfers Paradise aparthotel, you'll be 0.5 km (0.3 mi) from Chevron Renaissance and 0.7 km (0.4 mi) from Cavill Avenue.

1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$396* Per night/room 1 Feb. - 2 Feb.

2 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

3 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

2 Bedroom Ocean

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Mantra Crown Towers ratings based on 804 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Crown Towers

Everyone (333) Couples (115) Business (1) Students (1) Family (344)
3 out of 5
Pool area was nice. The room was out dated needed repairs couches very old, lights not working, table not clean, aircon had a smell. And charged us $400 extra without discussion.

Posted by on 18 Jan. 2022

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4 out of 5
Good hotel fantastic pool area rooms could do with an update but they are still spacious n clean

Posted by on 24 Dec. 2021

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2 out of 5
The pool was awesome for kids, and the reception and check in main area was nice and got me excited for our room. Thai restaurant onsite was amazing. Our room (and whole floor) had a weird smell, was not very clean and very dated. Windows real dirty, weird mould stuff growing on the window ledge, hair hanging off the hairdryer. I didn’t go looking for things that were wrong, I just noticed these things and they made me go “yuk”. It was a good price but I wouldn’t stay here again.

Posted by on 30 Oct. 2021

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5 out of 5
Pool area for kids was great

Posted by on 4 Oct. 2021

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Comment from Hotel Management

20 Oct. 2021 by Front Office Supervisor

Thank you for your review

3 out of 5
Great place for families to holiday. Close to the beach. Nice pool area.

Posted by on 12 Sep. 2021

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Comment from Hotel Management

8 Oct. 2021 by Ashleigh

Dear Michelle, Thank you for your review! We are glad to hear yourself and your family enjoyed the resort facilities. We hope to welcome you back to Mantra Crown Towers in the near future. Kind regards, Ashleigh, Front Office Supervisor

3 out of 5
Very good staff and good communication and supportive during lockdown

Posted by on 4 Jul. 2021

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4 out of 5
Nice place, bit dated.. but for what it offers, it is doing a good job!

Posted by on 4 Jun. 2021

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5 out of 5

Posted by on 3 May 2021

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5 out of 5
The pool was great for the kids but wasn’t impressed that the canteen at the pool was cash only and it was a bit of a walk to the closest atm which wasn’t inside the hotel .

Posted by on 22 Apr. 2021

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Comment from Hotel Management

2 May 2021 by Megan

Thank you for the feedback. I will pass this on to the team at the Kiosk at the pool.

4 out of 5
The 2 bedroom Ocean view is huge! It was clean and facilities were in reasonable condition. The heated kids pool was great with young kids. We enjoyed the location as well. Short walk to a patrolled beach, tram stop, restaurants etc

Posted by on 12 Apr. 2021

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Comment from Hotel Management

2 May 2021 by Megan

Thank you for taking the time to provide feedback on your stay at Mantra Crown Towers. We hope to welcome you back again.

About the Mantra Crown Towers

Location 5-19 Palm Avenue, Surfers Paradise, QLD 4217

Property Features

Mantra Crown Towers offers its guests a full-service spa, a waterslide, and an indoor pool. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a children's pool, and a spa tub are also featured at the luxury Mantra Crown Towers. The aparthotel can provide limo/town car service and tour/ticket assistance. Self parking is free. This 4.5-star Gold Coast aparthotel is smoke free.

  • 80 guestrooms or units
  • 39 levels
  • Built in 1997
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Mantra Crown Towers offers 80 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and hair dryers. In-room wireless Internet access is available for a surcharge. Televisions come with cable channels. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Chiang Mai Thai - This restaurant specializes in Thai cuisine and serves dinner only.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD 25 per person
  • Crib (infant bed) fee: AUD 40.0 per day
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Mantra
  • Crown Mantra Towers
  • Crown Towers Mantra
  • Mantra Crown
  • Mantra Crown Towers
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Surfers Paradise
  • Mantra Towers
  • Crown Towers Hotel Surfers Paradise
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Surfers Paradise
  • Mantra Crown Towers Aparthotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.