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4.3 out of 5

"Very handy to everything, but getting very tired looking " More

By a verified traveller on Fri 23 Oct 2020

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Hotel Description

A luxury stay in Gold Coast awaits you at Mantra Crown Towers. Within steps you'll find Slingshot and Surfers Paradise Beach within a 10-minute stroll. Highlights at this family-friendly aparthotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy a TV with cable channels, and each apartment features a washer/dryer, a balcony, and WiFi. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A separate tub and shower, in-room childcare, and in-room massages are also available. Weekly housekeeping is available.

A day of pampering can include massages, body scrubs, and mani/pedis. The restaurant, Chiang Mai Thai, serves Thai cuisine and is open for dinner. For a drink, you can stop by the aparthotel's own bar/lounge. Enjoy the indoor swimming pool, fitness center, kids' club, and spa tub. Plus you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Each morning cooked-to-order breakfast is served between 7:00 AM and noon. There's also free self parking, along with the convenience of airport drop-off service.

Attractions within a 10-minute walk of this 4.5-star Surfers Paradise aparthotel include Chevron Renaissance and Cavill Avenue.

1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$256* Per night/room 2 Dec. - 3 Dec.

2 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

3 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

2 Bedroom Ocean

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Mantra Crown Towers ratings based on 809 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Crown Towers

Everyone (334) Couples (122) Business (1) Students (1) Family (343)
2 out of 5
Pool area and location were great Rooms are very run down and dirty, air con did not work for the first 2 nights dishwasher did not work , room smelled like urine couches felt very dirty not oven trays for oven No communication from management would not stay again

Posted by , from Mackay, qld on 21 Nov. 2020

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4 out of 5
Very handy to everything, but getting very tired looking

Posted by on 23 Oct. 2020

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Comment from Hotel Management

24 Oct. 2020 by MCT Resrvations

We appreciate your comments on your recent stay. it's so great to read that you found our central location to be so handy. Our team look forward to welcoming you again on your next stay.

5 out of 5
I liked that the whole time we were there I didn’t hear or see many other guests. Very quiet.

Posted by , from Brisbane on 21 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by JFA

Dear Andy, Thank you for your fantastic review. We appreciate your feedback and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

4 out of 5
We had a lovely stay! It was an affordable holiday for our little family of 5. The apartment was very roomy but not as clean as we would have expexted. Little kids have a knack of findingong forgotten things in couches, corners and under furniture. The pool was great and we all enjoyed our stay.

Posted by , from Brisbane on 25 Sep. 2020

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Comment from Hotel Management

24 Oct. 2020 by MCT Reservations

Thankyou for taking the time to provide feedback on your stay. It is disappointing to read that the room wasn't up to Mantra Cleanliness standards. We will pass this on to our Housekeeping team in order to improve. We are pleased that your childern found the pools to be enojyable and look forward to welcoming you back.

4 out of 5
The facilities for the kids was great and the Thai restaurant was excellent. The room was very dated and on arrival wasn’t very clean. Both bathrooms had dirty floors and wall and there was a distinct smell of drains

Posted by , from Toowoomba on 6 Sep. 2020

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Comment from Hotel Management

24 Oct. 2020 by MCT Reservations

I appreciate your honest review regarding your last stay. Please accept my sincerest apology for the cleanliness of the room, especially regarding the bathroom floors and walls. Please be assured that we value your comments and we hope that you choose to join us again so that we may show you that the experience you had was far from the experience we aim to promote.

3 out of 5
Nothing special. Could do with a revamp and makeover

Posted by , from Brisbane on 1 Sep. 2020

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Comment from Hotel Management

24 Oct. 2020 by MCT Reservations

Thank you for your feedback, we appreciate your honesty and hope to welcome you back for another visit one day.

4 out of 5
Unfortunately the spa, steam room and sauna was closed. If I had of known I may have chosen to stay elsewhere

Posted by , from Brisbane on 26 Jul. 2020

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4 out of 5
Good location, good pool area, although the main pool was the coldest pool I’ve ever felt I’m my life at the time of visit. Bathrooms in apartment were of average cleanliness. Hairs On the floor/bathtub, cleaning cloth left in shower stall, mold in shower recess/roof & air vents appear to have never been cleaned. Not overly fussed, but during this Covid crap, its a bit concerning. Great complex for the price though 👍

Posted by , from Millthorpe N.S.W on 19 Jul. 2020

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5 out of 5
Crown Towers is one of my favourite places to stay on the Gold Coast. Only 2 negative things to report was 1 you couldn’t check in at 2pm. 2nd Spa was closed. Both things were because of Covid-19.

Posted by , from Brisbane on 17 Jul. 2020

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4 out of 5
Clean. Little bit outdated. But overall great place for families

Posted by on 7 Jul. 2020

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Property Features

Mantra Crown Towers offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a children's pool, and a spa tub are also featured at the luxury Mantra Crown Towers. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Gold Coast aparthotel is smoke free.

  • 87 guestrooms or units
  • 39 levels
  • Built in 1997
  • Dining venue
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (28.8 km / 17.9 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Mantra Crown Towers offers 87 accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and hair dryers. This Gold Coast aparthotel provides wireless Internet access for a surcharge. Televisions come with cable channels. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Chiang Mai Thai - This restaurant specializes in Thai cuisine and serves dinner only.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD 25 per person
  • Crib (infant bed) fee: AUD 40.0 per day
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Mantra
  • Crown Mantra Towers
  • Crown Towers Mantra
  • Mantra Crown
  • Mantra Crown Towers
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Surfers Paradise
  • Mantra Towers
  • Crown Towers Hotel Surfers Paradise
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Surfers Paradise
  • Mantra Crown Towers Aparthotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.