4.3 out of 5

"Spacious unit, awesome location, great facilities, staff very helpful and friendly " More

By a verified traveller on Fri 06 Jul 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Mantra Crown Towers. Within just a 10-minute stroll, you'll find popular attractions like Surfers Paradise Beach and Cavill Avenue. Highlights at this family-friendly aparthotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy washers/dryers, balconies, and WiFi, featured in all 159 apartments. In-room dining is easy with kitchens that come equipped with fridges, microwaves, and stovetops. Cable TV, separate bathtubs and showers, and in-room childcare are also available. Weekly housekeeping is available.

A day of pampering can include massages, body scrubs, and mani/pedis. The restaurant, Chiang Mai Thai, serves Thai cuisine and is open for dinner. For a drink, you can stop by the aparthotel's own bar/lounge. Enjoy the indoor swimming pool, fitness centre, kids' club, and spa tub. Plus you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning cooked-to-order breakfast is available. There's also free self parking, along with the convenience of airport drop-off service.

Within a 30-minute drive of this 4.5-star Surfers Paradise aparthotel, attractions include Sea World and Warner Bros. Movie World.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$234 per night

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Mantra Crown Towers ratings based on 708 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Spacious unit close to beach.

Spacious unit, awesome location, great facilities, staff very helpful and friendly

Posted by , from Brisbane on 6 Jul 2018

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Comment from Hotel Management

10 Jul 2018 by Brad

Thank you for taking the time to provide feedback following your stay at Mantra Crown Towers. We are delighted to read you enjoyed your stay. Kind Regards, Brad Waugh Reservations Agent

4 out of 5

Great location

Reception staff were very helpful. Rooms a little outdated, but comfortable and clean. Fantastic location close to beach, Cavill Avenue, tram and bus stops

Posted by on 26 Jun 2018

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Comment from Hotel Management

27 Jun 2018 by Brad

Thank you for your recent review of your stay at Mantra Crown Towers. We are pleased to read you enjoyed your stay with us. Kind Regards, Brad Waugh Reservations Agent

4 out of 5

great location, fantastic place

Pros: everything
will definitely be back, had the best family holiday

Posted by , from Ballarat on 20 Jun 2018

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Comment from Hotel Management

20 Jun 2018 by Brad

Dear Debbie, Thank you for your recent review of your stay at Mantra Crown Towers. I am pleased to read you enjoyed your stay and we are looking forward to welcoming you back in the near future Kind Regards, Brad Waugh Reservations Agent

5 out of 5

Convenient location and fantastic amenities

Great stay, very comfortable and close to everything

Posted by on 17 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Brad

Thank you for taking the time to provide feedback following your stay at Mantra Crown Towers. We are pleased to read you enjoyed your stay and found the location to be great. Kind Regards, Brad Waugh Reservations Agent

4 out of 5

Fantastic facilities

Great facilities. Onsite restuarants were great. Poolside kiosk was awesome for breakfast and very affordable. Kids pool was slightly heated which was great for the kiddies. Staff were very friendly.

Posted by on 21 May 2018

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Comment from Hotel Management

23 May 2018 by Brad

Thank you for taking the time to provide feedback following your stay. We are pleased to see your enjoyed your stay with us and found the staff to be friendly. Kind Regards, Brad Waugh Reservations Agent

4 out of 5

Weekend of work and play

My hubby and I had a lovely stay while I was working. Was a great location not far from Cavill avenue and shops. The tram station was located in walking distance. Lots of parking

Posted by on 8 May 2018

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Comment from Hotel Management

9 May 2018 by Brad

Thank you for your recent review of your stay at Mantra Crown Towers. We are pleased to read you enjoyed your stay with us and found the location and parking to be great. Kind Regards, Brad Waugh Reservations Agent

5 out of 5
Great hotel. Great friendly staff, close to surfers, awesome facilities, family friendly. Would definitely stay here again!

Posted by on 8 May 2018

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Comment from Hotel Management

9 May 2018 by Brad Waugh

Thank you for your recent review of your stay at Mantra Crown Towers. We are pleased to read you enjoyed your stay and found the staff, location and facilities all to be great. Kind Regards, Brad Waugh Reservations Agent

4 out of 5

Lovely stay but bed was a rock

Great room, excellent pool area, Brooke on front desk was excellent, cafe very handy, pool kiosk lady lovely, but our bed in 1402 was very hard. We've stayed before and would again.

Posted by , from Grafton NSW on 29 Apr 2018

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Comment from Hotel Management

1 May 2018 by Brad

Good Morning Scott, Thank you for your recent review of your stay at Mantra Crown Towers. We are delighted to read you enjoyed your stay and found the pool area and Brooke to be great. I will be sure to pass your comments onto her. We hope to welcome you back to Mantra crown Towers in the near future. Kind Regards, Brad Waugh Reservations Agent

4 out of 5

Good location

A few disappointing factors to our stay. We first weren’t advised of a hidden cot hire fee. The first mantra I have stayed in that has done this. Others haven’t. Reception staff weren’t friendly and one in particular seemed too busy flirting with the Queensland police who had a function there. Room smelt. But was clean. Pool ok. Not heated. Overall good location. Could be a lot better. Will I return to this mantra? No.

Posted by on 21 Apr 2018

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Comment from Hotel Management

26 Apr 2018 by Brad

Thank you for taking the time to write a review of your recent stay with us. We are disappointed to read the small issues you experienced during your stay. As our cots are provided through an outside company, there is the fee to hire them. All booking websites advises this is payable direct to the hotel and to contact us about the charge. Thank you for your feedback regarding the reception team, this has been passed on and training will be undertaken to ensure a high level of professionalism is always provided by the team. Kind Regards, Brad Waugh Reservations Agent

3 out of 5

Outdated Room - Not worth the money.

Room not worth the money:( Hotel, Staff, Faacilities, Location was great but when it comes to the room we would have say it was really outdated and really in bad condition. We have a two bedroom apartment, all the furniture, appliances, bedding, bathroom, carpet was in a very bad condition and older outdated from the 90’s. The beds didn’t have any blanket beside just white sheets and we ask for blanket we got something that was like 40years old...didn’t use, as it had stains and had a bad smell. We when and brought new blanket. We did actually try to get another hotel but unfortunately due to the commonwealth games most things were booked out. For the money that you pay for...you would like to stay somewhere nice, clean, things in working order and new...it’s not worth it! When we are staying away from home, we like to stay somewhere that makes us feel like home or better....This room didn’t do that, very unhappy! Only positive thing was staff and the pool areas. Would not recommend this Hotel due to the room condition.

Posted by , from Oran Park, NSW on 7 Apr 2018

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Comment from Hotel Management

7 Apr 2018 by Brad

Dear Ray, Thank you for your review of your recent stay at Mantra Crown Towers. We are pleased to read you found the staff, facilities and location to be great although are disappointed to read you did not enjoy your apartment. I do apologise about the issues you experienced and will be following up the cleanliness for the apartment with the housekeeping team and will be passing your comments onto the unit owner to look into refurbishment. Kind Regards, Brad Waugh Reservations Agent

Property Features

Mantra Crown Towers offers its guests a full-service spa, a waterslide, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. An outdoor pool, a kid's pool, and a hot tub are also featured at the luxury Mantra Crown Towers. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free.

  • 159 guestrooms or units
  • 39 levels
  • 2 dining venues
  • Built in 1997
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Lift

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Children's pool
  • Waterslide
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (31.6 km / 19.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Mantra Crown Towers offers 159 forms of accommodation with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower and a hairdryer. Surfers Paradise's aparthotel provides wireless Internet access for a surcharge. Televisions come with cable channels and pay-per-view films. Housekeeping is offered on a weekly basis and in-room massages can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Cable channels
  • Films for purchase
  • Fridge (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

Chiang Mai Thai – This restaurant specialises in Thai cuisine and only serves dinner.

Regale Restaurant – This restaurant serves breakfast, lunch and dinner.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages, facials, body scrubs and body treatments.

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM until 8 PM

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD5 and AUD25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD25 per person
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD40.0 per day
  • Rollaway bed fee: AUD40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Surfers Paradise
  • Mantra Crown Towers
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Crown Towers Hotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.