4.3 out of 5

"I stayed in one bedroom apartment, and I am very impressed with the size of one bedroom apartment very spacious. The location is perfect close to the ... " More

By a verified traveller on Sun 14 Jan 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Mantra Crown Towers. Within a 20-minute stroll, you'll find popular places like Cavill Avenue and Surfers Paradise Beach. Highlights at this family-friendly aparthotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy washers/dryers, balconies, and WiFi, featured in all 166 apartments. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Cable TV, separate bathtubs and showers, and in-room childcare are also available. Weekly housekeeping is available.

A day of pampering can include massages, body scrubs, and mani/pedis. The restaurant, Chiang Mai Thai, serves Thai cuisine and is open for dinner. For a drink, you can stop by the aparthotel's own bar/lounge. Enjoy the indoor swimming pool, fitness centre, kids' club, and spa tub. Plus you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning cooked-to-order breakfast is available. There's also free self parking, along with the convenience of airport drop-off service.

Within a 30-minute drive of this 4.5-star Surfers Paradise aparthotel, attractions include Sea World and Warner Bros. Movie World.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Mantra Crown Towers ratings based on 690 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Nice and spacious

Pros: Very spacious, I love staying in a self contained apartment, very convenient.
Cons: it was perfect to me.
Location: As mentioned earlier the location is perfect, can't complained.
I stayed in one bedroom apartment, and I am very impressed with the size of one bedroom apartment very spacious. The location is perfect close to the beach and only walking distance to the shopping centre. The views was superb. It's just unfortunate, my partner was unable to see it due to illness. I was happy , enjoyed my stay and definitely recommend it.

Posted by , from Melbourne Australia on 14 Jan 2018

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2 out of 5

Disappointed

I paid $3000 for my accomodation and I expected the room to be clean, close to new furniture but instead the room was very old, carpets very worn, furniture close to its end bathroom was not clean properly and there was a weird smell. Service was good, love the pools but would of preferred a better room.

Posted by , from melbourne on 7 Jan 2018

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4 out of 5

great apt with wonderful play ground for kids

building is dated but there is a great playground for kids

Posted by on 30 Dec 2017

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Comment from Hotel Management

11 Jan 2018 by Brad

Thank you for your review. We are pleased to read you enjoyed your apartment and found the outdoors area to be great. I have passed your feedback onto the management ream regarding the building.

1 out of 5

Close to tram

The hotel staff definitely need more customer service training . Very unfriendly environment . I m never going to book with Wotif anymore . I have always had problems with my bookings whenever I booked with Wotif .

Posted by , from sydney on 30 Dec 2017

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Comment from Hotel Management

11 Jan 2018 by Brad

Dear Nazim, Thank you for your recent review of your stay at Mantra Crown Towers. We are disappointed to read you found the staff to be unfriendly throughout your stay. I will be passing your feedback on to ensure we are constantly improving to ensure all guests have an enjoyable stay. Kind Regards Mantra Crown Towers

4 out of 5

Great for kids, but needs some renovation

My 2yo son enjoyed the pool a lot. But there’s a lot of updating needed with the rooms. Safety lock on the doors to balcony not working (they are close to coming off) so we can’t open them at all because of our 2yo. We can’t open the door from inside on our last night. Had to call reception and Brooke was very helpful. Will recommend for families with young children. Close to public transport.

Posted by , from Tasmania on 27 Dec 2017

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Comment from Hotel Management

11 Jan 2018 by Brad

Dear Merry Cherry, Thank you for your positive review of your recent stay with us. We are delighted to read you enjoyed your stay and that your son loved the pool area. It is disappointing to read about the issues you did experience but pleased to see that our staff were able to assist. We hope to welcome you back on your next stay in Surfers Paradise. Kind Regards Mantra Crown Towers Team

3 out of 5

Great pools and good location

Pros: The pools, spas, steam room and sauna were excellent
Cons: cleanliness in the rooms. Windows were dirty.
Location: Close to beaches, Trams and shops.
Stayed for 6 nights and overall an enjoyable experience. Rooms are a bit on the old side in need of a refurbish fairly soon. TVs were pretty small and kitchen a bit grotty. Pools were great for the kids. Staff were helpful and friendly.

Posted by , from Sydney on 16 Dec 2017

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5 out of 5

Great for kids

Fantastic weekend away. Great pool and outdoor area. Room and foyer a little dated + no room service bur orherwise great.

Posted by , from brisbane on 11 Dec 2017

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4 out of 5

Great Family Stay

Great place to stay as a family with children. Close to theme parks and shopping

Posted by on 20 Nov 2017

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5 out of 5

Great family stay n close to city attractions

Great place to stay great facilities lovely staff will stay there again n also recommend to family n friends

Posted by , from port macquarie on 16 Nov 2017

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2 out of 5

Dirty hotel with minimal customer service

Our room looked as though it had not be cleaned. The carpet was putrid, the shower/shower screen was not clean. We did not get fresh towels or fresh bedding for the whole 7 days we stayed here. Our bins weren’t emptied, so we had an abundance of rubbish laying around after staying for 7 days. I have 2 young children and I did not want them crawling on the floor, it was covered in stains and disgustingly dirty. We were not allowed to use the hotel wifi because we booked through wotif and not through the hotel directly. The aircon barely worked. We had minimal kitchen utensils, a few knives and forks. No can opener, no tongs, no spatulas. Nothing!! I would not recommend this hotel to anyone. I was disgusted!

Posted by , from Geelong on 13 Nov 2017

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Property Features

Mantra Crown Towers offers its guests a full-service spa, a waterslide, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. An outdoor pool, a kid's pool, and a hot tub are also featured at the luxury Mantra Crown Towers. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free.

  • 166 guestrooms or units
  • 39 levels
  • 2 dining venues
  • Built in 1997
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Lift

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Children's pool
  • Waterslide
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.8 km / 14.2 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Mantra Crown Towers offers 166 forms of accommodation with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 4.5-star aparthotel has kitchens with full-sized refrigerators/freezers, stovetops, microwaves and kitchenware and utensils. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower and a hairdryer. Surfers Paradise's aparthotel provides wireless Internet access for a surcharge. Televisions come with Cable channels and pay-per-view films. Housekeeping is offered on a weekly basis and in-room massages can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Cable channels
  • Films for purchase
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

Chiang Mai Thai – This restaurant specialises in Thai cuisine and only serves dinner.

Regale Restaurant – This restaurant serves breakfast, lunch and dinner.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages, facials, body scrubs and body treatments.

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM until 8 PM

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD5 and AUD25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD25 per person
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD40.0 per day
  • Rollaway bed fee: AUD40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Crown Towers Aparthotel Surfers Paradise
  • Mantra Crown Towers Aparthotel
  • Mantra Crown Towers Surfers Paradise
  • Mantra Crown Towers
  • Mantra Crown Towers Gold Coast/Surfers Paradise
  • Crown Towers Hotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.