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3.7 out of 5

"Lovely, helpful staff. Clean room, quiet too. Having a restaurant on the facility helped, too. " More

By a verified traveller on Fri 25 Nov 2022

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Hotel Description

A family-friendly stay in the heart of Gold Coast awaits you at Paradise Resort Gold Coast. You'll be within steps of King Tutts Putt Putt and within a short 5-minute stroll of Adrenalin Park. Highlights at this resort include a free water park, a restaurant, and an outdoor swimming pool.

The family restaurant, Penguins Restaurant, is open for breakfast and dinner. At the resort's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' club, spa tub, and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Continental breakfast is available daily between 7:00 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 3.5-star Surfers Paradise resort include Slingshot and Budds Beach.

Resort Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$263* Per night/room 5 Dec. - 6 Dec.

Interconnecting Room

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Superior Resort Room (Aqua View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Superior Resort Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Paradise Resort Gold Coast ratings based on 441 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Paradise Resort Gold Coast

Everyone (236) Couples (16) Family (123)
5 out of 5
Lovely, helpful staff. Clean room, quiet too. Having a restaurant on the facility helped, too.

Posted by on 25 Nov. 2022

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Comment from Hotel Management

28 Nov. 2022 by Priya Verma

Dear Danielle,Thank you for your fabulous 5-Star Rating! We are delighted to hear that you had a pleasant stay with us! We look forward to extending our hospitality to you once more!

3 out of 5
Room was not very clean on arrival, property is outdated in general, however staff is great and there is a lot to do with the kids!

Posted by on 14 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by Priya Verma

Dear Helena,Thank you for your feedback, we're sorry to hear that the room cleanliness did not meet your expectations this time round, please be assured that your feedback will be passed to our Housekeeping Manager in order to make future improvements we are continuing renovations throughout the entire resort, and we hope to bring you with an improved experience in the near future.

2 out of 5
Zzzz

Posted by on 4 Oct. 2022

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Comment from Hotel Management

8 Oct. 2022 by Priya Verma

Hi Karen,Thank you your review. We are saddened to read that we did not meet your expectation on this occasion. We will pass on your comments to the relevant departments to improve our offerings and services so as to better serve you in the future.

4 out of 5
Facility well set up for families but parking is a big issue. Also need some maintenance on lifts. Really great place for families with young children

Posted by on 24 Sep. 2022

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Comment from Hotel Management

26 Sep. 2022 by Priya Verma

Dear Les Van,Thank you for your recent stay with us and for taking the time to share your experience are delighted to hear that you had a pleasant stay with us!We look forward to welcoming you back soon!Kind Regards,Priya Verma

1 out of 5
Checked in went to my room to find out it was double booked with a family already in there taken to the other side to a dusty room bathroom taps were grubby one bed short waited over 3 hours for rollout bed had to go back to reception desk to remind them because the phone in our room didn’t work nor the power points we had to use the power point in the bathroom for our iPads & phones! Cant bring myself and family there or recommend to others after our experience sorry.

Posted by on 18 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by Priya Verma

Dear Chandra, Thank you very much for your recent stay and for sharing your experience. We always appreciate constructive feedback whether it is positive or negative as it helps us to improve our products and services. Please be assured that all your comments regarding tap cleanliness and service request will be addressed with the relevant department heads and actioned.We are sorry this has affected your experience with us and hope you choose to visit us again to provide you with an improved experience.Kind Regards,Priya Verma

1 out of 5
smelt like urine

Posted by on 15 Sep. 2022

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Comment from Hotel Management

15 Sep. 2022 by Priya Verma

Dear Jared,Thank you for your feedback and we're sorry to hear that we did not meet your expectations this time around. Please be assured that your feedback will be passed on to our Housekeeping Team to investigate the issue further and to make future improvements.We do hope your next stay is pleasant than the previous one!Kind Regards,Priya Verma

1 out of 5
Was very disappointed with this property especially for the price. The rooms are very basic, outdated and run down. Our room had a view of a construction zone of which there was no disclaimer when booking. I can’t believe they’re booking rooms in this part of the hotel. The bathroom pipes sounded like they were about to explode whenever we turned on the tap. The kids playground and water park is ok but very busy and almost impossible to find a spot to sit. The on-site facilities like the cafeteria and convenience store make it feel like your staying at a shopping center not a hotel. This place gave me anxiety. We stayed one night then checked out and stayed at an impressive serviced apartment down the road at Aquarius and paid less then what the paradise charges.

Posted by on 14 Sep. 2022

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Comment from Hotel Management

15 Sep. 2022 by Priya Verma

Dear Jolet,Thank you for your recent stay and for taking the time to share your experience.We're sorry to hear that we did not meet your expectations this time around and the issues you encountered during your stay. Please be assured that your feedback will be passed on to the respective manager to investigate the issues further and make improvements in the near future.We do hope your next stay is pleasant than the previous one and we hope to welcome you back soon!

3 out of 5
Be sure to book on-site activities well in advance to make sure the kids don’t miss out.

Posted by on 31 Aug. 2022

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5 out of 5

Posted by on 28 Aug. 2022

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5 out of 5
Although the rooms we a bit basic the water park and the whole resort was just awesome for kids

Posted by on 23 Aug. 2022

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Comment from Hotel Management

24 Aug. 2022 by Priya Verma

Dear Tony,Thank you for taking the time to rate us 5 Stars! We are delighted to see you had a pleasant stay with us and enjoyed the facilities! We look forward to welcoming you back soon!Kind Regards,Priya VermaCustomer Relations & Administration Officer

About the Paradise Resort Gold Coast

Location 122 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

Paradise Resort Gold Coast offers its guests a complimentary water park, a waterslide, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Paradise Resort Gold Coast. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Gold Coast resort is smoke free.

  • 1 building
  • 359 guestrooms or units
  • 3 levels
  • Built in 1981
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Paradise Resort Gold Coast offers 359 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Gold Coast resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on weekdays only.

  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (weekdays only)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10 AM.

Penguins Restaurant - This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Poolside Cafe and Bar - This poolside café serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Jerry's Burger Bar - Onsite family restaurant. Open daily.

Deb's Pizza Shack - Onsite family restaurant. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts major credit cards, Visa, and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Cashless transactions are available
  • Guests must provide health documentation

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 20.00 for adults and AUD 12 for children (approximately)
  • Covered self parking fee: AUD 20 per night
  • Crib (infant bed) fee: AUD 10.00 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradise Resort Gold Coast Surfers Paradise
  • Paradise Resort Gold Coast
  • Resort Gold Coast
  • Paradise Resort Gold Coast Surfers Paradise
  • Paradise Resort Surfers
  • Paradise Resort Australia
  • Paradise Resort Surfers
  • Paradise Resort Gold Coast Hotel Surfers Paradise
  • Paradise Resort Australia
  • Paradise Gold Coast
  • Paradise Resort Gold Coast Resort
  • Paradise Resort Gold Coast Surfers Paradise
  • Paradise Resort Gold Coast Resort Surfers Paradise
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.