Skip to main content
Beginning of main content
4.8 out of 5

"Location, Ocean Views " More

By a verified traveller on Tue 17 May 2022

Enter dates to see availability

Hotel Description

A luxury stay in Gold Coast awaits you at Peppers Soul Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a short 5-minute stroll. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

Each apartment features a washer/dryer, free WiFi, and free wired Internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. A balcony, an iPod dock, and a dining area are also available.

The restaurant, Hyde Paradiso, serves Mediterranean cuisine and is open for lunch and dinner. The aparthotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite gym, spa tub, and sauna. 646 square feet (60 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

You'll be 0.5 km (0.3 mi) from Chevron Renaissance and 0.8 km (0.5 mi) from Slingshot with a stay at this 5-star Surfers Paradise aparthotel.

2 Bedroom Ocean View Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

3 Bedroom Ocean View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sky View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 9 Max

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Peppers Soul Surfers Paradise ratings based on 618 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (307) Couples (144) Family (163)
5 out of 5
Location, Ocean Views

Posted by on 17 May 2022

Was this review helpful to you?
2 out of 5
We just stayed as a family of 5 in a 3 bed apartment ocean view. We are extremely disappointed and will never stay again. There is virtually zero hospitality. Our beds were not made, fresh towels were just placed by the door. On one day, the house maid asked shall I vacuum? Shall I clean i bathroom? This was only on one occasion!! The service in the restaurant is terrible. Very slow, waited 30 minutes every morning just for a coffee to arrive. Give at least an hour for breakfast, although the actual food was lovely. The hallways smell unclean, we were on the 17th floor. The carpet was dirty and freyed, the skirting boards covered in thick dust. Last year we stayed at QT hotel down the road and it was magnificent. Was looking forward to our stay at Peppers but will never again. If the hospitality and cleanliness is affected because of “Covid”, then have this reflected in the price please!!

Posted by on 15 May 2022

Was this review helpful to you?
3 out of 5
Just location and the view. The apartment I was had very poor maintenance. The taps in the bathroom was hard to open. The bath Which I didn’t know for how long wasn't used. When I was trying to bath black worms was coming. Dusty everywhere. My expectation was something else from this hotel. Coming to the dining rooms and serivice I just wasted my money and time. Staff needs to learn customer service and better service. Also the menu full stop rubbish.

Posted by on 3 Mar. 2022

Was this review helpful to you?
Comment from Hotel Management

5 Mar. 2022 by Brad

Hi Zakia, Thank you for taking the time to leave a review following your recent stay at Peppers Soul! We are pleased to read you found the location and views to be amazing! We do apologise you experienced a number of issues within the apartment. I have shared these comments with the Housekeeping Manager to look into further and rectify. We appreciate your feedback and hope we may have the opportunity to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

2 out of 5
Wasn’t as good as I thought it would be.never done room service never took the rubbish out specially for a 5 star hotel won’t see me back there again

Posted by on 1 Mar. 2022

Was this review helpful to you?
Comment from Hotel Management

5 Mar. 2022 by Brad

Hi George, Thank you for taking the time to leave a review following your recent stay at Peppers Soul! We are disappointed to read your expectations were not meet on this occasion and do apologise for this. We appreciate the feedback which has been shared with the team. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5
Everything was good

Posted by on 27 Feb. 2022

Was this review helpful to you?
Comment from Hotel Management

5 Mar. 2022 by Brad

Hi Goce, Thank you for taking the time to leave a review following your recent stay at Peppers Soul! We are pleased to read you enjoyed your stay and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

4 out of 5
Location is fantastic. Room could have been a little bit cleaner.

Posted by on 5 Feb. 2022

Was this review helpful to you?
Comment from Hotel Management

10 Feb. 2022 by Peppers Soul

Good Morning Adam, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Matt Conaghan Assistant Manager | Peppers Soul

4 out of 5
The TVs in the apartment could have been double the size. Also annoying that we could not mirror from phone to TV

Posted by on 1 Feb. 2022

Was this review helpful to you?
Comment from Hotel Management

14 Feb. 2022 by Brad

Good Afternoon Hewida, Thank you for taking the time to leave a review following your recent stay at Peppers Soul. We appreciate the feedback and have ensure this has been shared with the appropriate team to look into further. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5

Posted by on 25 Dec. 2021

Was this review helpful to you?
5 out of 5
The apartment was awesome, the indoor pools, sauna, spa etc were fantastic. A shame that we couldnt actually get food for room service, just beverages but delivery was so quick!

Posted by on 24 Dec. 2021

Was this review helpful to you?
Comment from Hotel Management

15 Jan. 2022 by Brad

Good Morning Kirsty, Thank you for taking the time to leave a review following your recent stay at Peppers Soul. We are thrilled to read you enjoyed your stay with us and found all areas of the hotel to be great! We do hope to welcome you back soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5
Great stay, enjoyed every moment.

Posted by on 23 Dec. 2021

Was this review helpful to you?
Comment from Hotel Management

28 Dec. 2021 by Brad

Hi Bala, Thank you for leaving a review following your recent stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and hope to welcome you back soon! Kind Regards, Brad Waugh

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Property Features

Peppers Soul Surfers Paradise offers its guests a children's pool, an indoor pool, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Event space at this aparthotel measures 646 square feet (60 square meters) and includes conference space. A fitness center, a sauna, and a library are also featured at the luxury Peppers Soul Surfers Paradise. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 181 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Accommodations at this 5-star aparthotel have kitchens with separate dining areas, cookware/dishes/utensils, dishwashers, and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Hyde Paradiso - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Peppers Soul Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 35.00 per person (approximately)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 10 (one way)
  • Valet parking fee: AUD 25.00 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Soul Aparthotel
  • Soul Aparthotel Surfers Paradise
  • Soul Surfers Paradise
  • Surfers Paradise Soul
  • Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Surfers Paradise Surfers Paradise
  • Peppers Soul Surfers Paradise Aparthotel Surfers Paradise

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
url importing http://www.wotif.com/Gold-Coast-Hotels-Peppers-Soul-Surfers-Paradise.h4619963-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Gold-Coast-Hotels-Peppers-Soul-Surfers-Paradise.h4619963-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Gold-Coast-Hotels-Peppers-Soul-Surfers-Paradise.h4619963-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.