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4.8 out of 5

"Excellent location, good facilities, free on site parking, amazing view " More

By a verified traveller on Wed 31 Mar 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at Peppers Soul Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a short 5-minute stroll. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

Each apartment features a washer/dryer, free WiFi, and free wired Internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. A balcony, an iPod dock, and a dining area are also available.

The restaurant, Hyde Paradiso, serves Mediterranean cuisine and is open for lunch and dinner. The aparthotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite gym, spa tub, and sauna. 646 square feet (60 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and a kids' swimming pool. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

You'll be 0.8 km (0.5 mi) from Slingshot and 3.6 km (2.3 mi) from The Oasis with a stay at this 5-star Surfers Paradise aparthotel.

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$364* Per night/room 26 Oct. - 27 Oct.

2 Bedroom Ocean View Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

3 Bedroom Ocean View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sky View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 9 Max

Peppers Soul Surfers Paradise ratings based on 603 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (304) Couples (140) Family (157)
5 out of 5

Posted by on 13 Jul. 2021

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Comment from Hotel Management

7 Aug. 2021 by Brad

Good Evening, Thank you for leaving a review following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and hope to welcome you back. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5

Posted by on 7 Jul. 2021

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Comment from Hotel Management

17 Jul. 2021 by Brad

Hi, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are delighted to read you enjoyed your stay and do hope to welcome you back soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5

Posted by on 2 Apr. 2021

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Comment from Hotel Management

13 Apr. 2021 by Brad

Good Morning, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to see you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5
Excellent location, good facilities, free on site parking, amazing view

Posted by on 31 Mar. 2021

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Comment from Hotel Management

3 Apr. 2021 by Brad

Good Morning, Thank you for taking the time to leave a review following your stay at Peppers Soul! We are pleased to hear you enjoyed your stay and hope to welcome you back soon! Regards, Peppers Soul Team

4 out of 5
The staff were very friendly and professional. The hotel location was perfect. The hotel views were stunning. The carpets were frayed and torn and the room was not well maintained, but not terrible, not a dump. Just disappointing. Cupboards didn’t close properly, the tapeware splashed water all over the benches and vanities, the dishwasher didn’t work at all, the balcony door latches were old and unreliable (sticky). But overall the location and staff still made the experience a 4/5.

Posted by on 19 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Brad

Hi, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to read enjoyed some aspects of your stay with us and found the staff, location and views to be great! It is disappointing to read you experienced a number of issues within the apartment and we do apologise for these. I have shared your comments with the maintenance team's to look into the issues further. We appreciate your feedback and do hope you may return in the near future. Kind Regards, Brad Waugh Assistant Manager Peppers Soul

5 out of 5

Posted by on 13 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Brad

Hi, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

4 out of 5

Posted by on 1 Mar. 2021

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Comment from Hotel Management

12 Mar. 2021 by Brad

Hi, Thank you for taking the time to leave a review following your stay. We are pleased to read you enjoyed your stay with us and hope to welcome you back soon. Regards, Peppers Soul Team

4 out of 5
The tapware is functionally terrible to use, particularly the kitchen mixer.

Posted by on 21 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Brad

Good Afternoon, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and have noted your comments regarding the few items in the rooms. We do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5

Posted by on 14 Feb. 2021

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Comment from Hotel Management

27 Feb. 2021 by Brad

Good Afternoon, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5

Posted by on 14 Feb. 2021

Was this review helpful to you?
Comment from Hotel Management

27 Feb. 2021 by Brad

Good Afternoon, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Property Features

Peppers Soul Surfers Paradise offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Event space at this aparthotel measures 646 square feet (60 square meters) and includes conference space. A children's pool, a fitness center, and a terrace are also featured at the luxury Peppers Soul Surfers Paradise. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 181 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Accommodations at this 5-star aparthotel have kitchens with separate dining areas, dishwashers, and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Hyde Paradiso - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 35.00 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 10 (one way)
  • Valet parking fee: AUD 25.00 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Soul Aparthotel
  • Soul Aparthotel Surfers Paradise
  • Soul Surfers Paradise
  • Surfers Paradise Soul
  • Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Surfers Paradise Surfers Paradise
  • Peppers Soul Surfers Paradise Aparthotel Surfers Paradise

You should know

  • Peppers Soul Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.