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4.8 out of 5

"Best location with ocean view. Great customer service " More

By a verified traveller on Tue 14 Jul 2020

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Hotel Description

A luxury stay in Gold Coast awaits you at Peppers Soul Surfers Paradise. Within steps you'll find popular attractions like Surfers Paradise Beach and Cavill Avenue. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

Each apartment features a washer/dryer, free WiFi, and free wired Internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. A balcony, an iPod dock, and a dining area are also available.

The restaurant, Hyde Paradiso, serves Mediterranean cuisine and is open for lunch and dinner. The aparthotel's own bar/lounge is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, spa tub, and sauna. 646 square feet (60 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and a kids' swimming pool. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Surfers Paradise aparthotel include Timezone and Chevron Renaissance.

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$358* Per night/room 20 Jul. - 21 Jul.

2 Bedroom Ocean View Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

3 Bedroom Ocean View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 6 Max

3 Bedroom Sky View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 8 Max

Peppers Soul Surfers Paradise ratings based on 580 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (289) Couples (137) Family (157)
5 out of 5
Best location with ocean view. Great customer service

Posted by on 14 Jul. 2020

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5 out of 5

Posted by on 13 Jul. 2020

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4 out of 5
Great location with a absolutely stunning view of the ocean. Very nice apartments with good amenities!

Posted by , from Brisbane on 12 Jul. 2020

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5 out of 5

Posted by on 12 Jul. 2020

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5 out of 5
The property and location was second to none. Absolutely perfect.

Posted by , from Brisbane on 9 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Brad

Good Morning, Thank you for taking the time to provide feedback following your stay. I am pleased to read you enjoyed your stay with us and hope to welcome you back to Peppers Soul. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

5 out of 5

Posted by on 27 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Brad

Good Evening, We are delighted to see you enjoyed your stay with us and hope to welcome you back on your next trip to the Gold Coast. Kind regards, Brad Waugh Peppers Soul | Assistant Manager

3 out of 5
We loved the view of the beach from our room. We were disappointed that all of the hotel facilities were closed and we were not told this when we booked our stay. It was very expensive considering all the facilities were not open.

Posted by , from Sunshine Coast on 22 Jun. 2020

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Comment from Hotel Management

26 Jun. 2020 by Brad

Good Morning Carrie, Thank you for taking the time to provide feedback following your stay with us. We are delighted to read you loved the view from the unit although do apologise you were not contacted prior to your booking to advise of the closures. We do hope to welcome you back to Soul, once all our facilities are re-opened. Kind Regards, Brad Waugh

4 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Brad

Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are pleased to see you enjoyed your stay with us and we hope to welcome you back on your next trip to the Gold Coast. Kind Regards, Brad Waugh

5 out of 5
Avery think was excellent and we are happy to stay again there πŸ˜€

Posted by on 6 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Brad W

Good Evening, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and look forward to welcoming you back in the near future. Kind Regards, Brad W

4 out of 5
Great location the shops are right next to the hotel so are restaurant. Family friendly and very safe.

Posted by , from Brisbane on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Brad

Good Afternoon, Thank you for taking the time to provide a review following your stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and found the hotel to be very family friendly. We look forward to welcoming you back to Soul on your next trip to the Gold Coast. Kind Regards, Brad

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Property Features

Peppers Soul Surfers Paradise offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Event space at this aparthotel measures 646 square feet (60 square meters) and includes conference space. A children's pool, a fitness center, and a terrace are also featured at the luxury Peppers Soul Surfers Paradise. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 199 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Coolangatta Airport (OOL) (31.1 km / 19.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 199 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Accommodations at this 5-star aparthotel have kitchens with separate dining areas, dishwashers, and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Gold Coast aparthotel provides complimentary wired and wireless Internet access. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Hyde Paradiso - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 35.00 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 10 (one way)
  • Valet parking fee: AUD 25 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Soul Aparthotel
  • Soul Aparthotel Surfers Paradise
  • Soul Surfers Paradise
  • Surfers Paradise Soul
  • Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Surfers Paradise Surfers Paradise
  • Peppers Soul Surfers Paradise Aparthotel Surfers Paradise

You should know

  • Peppers Soul Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.