4.8 out of 5

"Staff were very friendly. Apartment style hotel with good facilities. Clean. " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Peppers Soul Surfers Paradise. Within steps you'll find Timezone and Surfers Paradise Beachfront Markets. Highlights at this beachfront aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

Each apartment features a washer/dryer, free WiFi, and free wired Internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. A balcony, an iPod dock, and a dining area are also available.

Spend the day at the beach and enjoy the onsite fitness centre, spa tub, and sauna. 646 square feet (60 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Added amenities include free WiFi in public areas and a kids' swimming pool. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 5-star Surfers Paradise aparthotel include Surfers Paradise Beach and Cavill Avenue.

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$357 per night

2 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 6 Max

3 Bedroom Ocean View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 8 Max

3 Bedroom Sky View Apartment

Bed Count 2 Twin Beds Maximum Occupancy 7 Max

Peppers Soul Surfers Paradise ratings based on 538 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (270) Couples (128) Family (142)
4 out of 5
Was good overall .great staff and good services. Breakfast should be available , if the amount is over $500.but will definitely come again.

Posted by , from brisbane, on 14 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Holly

Hi Yaseer, Thank you for your kind words, we love hearing great feedback like this. Our breakfast is a must to try so I do encourage the packaged deals on your next trip. We look forward to your return. Warm regards Holly

5 out of 5
Love the location, the views, the facilities! Perfect place for a family holiday and the daily cleaners are the best to make the stay feel like a holiday!

Posted by on 25 Jan. 2019

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Comment from Hotel Management

26 Jan. 2019 by Holly

Thank you for your very kind words. I am thrilled to hear your family holiday was amazing! We look forward your future return. Kind regards Holly

4 out of 5

Posted by on 24 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Chris

Thanks for the review. Hope to welcome you back again soon. Regards Chris

4 out of 5
Perfect location. Amazing ocean views from the room. Pool area is amazing, although gets very busy.

Posted by on 19 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Holly

Thank you for your review and kind words. January is always a busy time in the hotel with families enjoying the school holidays. We are happy to hear you enjoyed our infinity pool with amazing ocean views. We look forward to welcoming you back on your next stay.

5 out of 5
Had a wonderful stay with family. Great place, location !

Posted by on 18 Jan. 2019

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Comment from Hotel Management

10 Feb. 2019 by Holly

Thanks for the review and feedback, very happy to hear you had a great family holiday. We look forward to seeing you in the near future.

5 out of 5
It’s always a pleasure coming back to this place, would highly recommend it. Brand new facilities with an amazing view every time.

Posted by on 17 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Holly

Thank you for your kind words and review. We are thrilled to hear another stay with us was amazing. We look forward to your return.

3 out of 5
The rooms where not particularly clean at check in, breakfast was ok but staff slow and rude. The rooms are getting tired - furniture scratched etc.

Posted by on 11 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Holly

Hi Anonymous, I am very sorry to hear your stay with us was not up to our 5 Star standard. We are very appreciative of your feedback and encourage you to contact us straight away to rectify any issues you had during your stay. If you wish to contact our property directly please do not hesitate so we can talk further. Kind regards

5 out of 5

Posted by on 11 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Holly

Thank you for your review, We look forward to your return in the future.

5 out of 5
Lift can get busy Carpark a maze Location excellent staff excellent view exceptional

Posted by on 10 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by Chris

Thanks for the review. Sorry to hear of your experience with the car park. We offer a maps on arrival in an effort to make navigation easier. We hope to welcome you back again soon. Regards Chris

3 out of 5
Position and view great but not worth $1,200 per night. Facilities weren’t working; car park was a nightmare; one old limp two seater couch for 6 people; fridge stank and was not switched on.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by Chris

Thank you for sending through your feedback and sorry to hear about your experience. All facilities have been operational so am unsure which you are referring to. Please don't hesitate to make contact directly if you wish to elaborate and discuss in more detail. Regards Chris

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Renovations + Closures

The property will be renovating from 21 January 2019 until 04 March 2019 (completion date subject to change). The following areas are affected:

  • Dining venue
  • One of the dining venues

During renovations, the aparthotel will make every effort to minimise noise and disturbance.

Property Features

Peppers Soul Surfers Paradise offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Event space at this aparthotel measures 646 square feet (60 square metres) and includes conference rooms. A round-trip airport shuttle (available 24 hours) is available for a fee. A kid's pool, a fitness centre, and a BBQ are also featured at the luxury Peppers Soul Surfers Paradise. The aparthotel can provide concierge services and wedding services. Free self parking is available. This 5-star Surfers Paradise aparthotel is smoke free.

  • 1 building
  • 199 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (31.2 km / 19.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 199 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas. Accommodation at this 5-star aparthotel has kitchens with separate dining areas, dishwashers and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include minibars and a safe. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 18 - December 2 will not be allowed to check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 35.00 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 10 (one way)
  • Valet parking fee: AUD 25 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast

You should know

  • Peppers Soul Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.