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4.2 out of 5

"We liked the location We didn’t like the old and worn out interior of rooms. " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

You'll be connected to a shopping center at Mantra Towers of Chevron, and within steps of Chevron Renaissance and Infinity Attraction. Highlights at this aparthotel include 2 outdoor swimming pools, an indoor swimming pool, and free self parking.

You can enjoy a TV with cable channels, and each apartment features a washer/dryer, a balcony, and WiFi. A refrigerator and a microwave make in-room dining convenient. A coffee/tea maker, a safe, and a hair dryer are also available.

Enjoy the gym, sauna, and pool loungers as well as access to a playground. Other amenities include laundry facilities, a game room, and a terrace. There's also limited parking, along with the convenience of car rentals on site.

This 4-star Surfers Paradise aparthotel is 0.2 km (0.1 mi) from Cavill Avenue and 0.5 km (0.3 mi) from Surfers Paradise Beach.

2 Bedroom 1 Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$365* Per night/room 20 Mar. - 21 Mar.

3 Bedroom Superior Sub Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedrooms 1 Bathroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

2 Bedroom 2 Bathroom Apartment (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom 1 Bathroom Apartment (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom 1 Bathroom Apartment Ocean - Weekly Housekeeping

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Mantra Towers of Chevron ratings based on 1,040 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Towers of Chevron

Everyone (396) Couples (103) Family (528)
3 out of 5
We liked the location We didn’t like the old and worn out interior of rooms.

Posted by on 17 Mar. 2024

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4 out of 5
Discovered this place. Pool lagoon area was amazing! Shame infoor pool area and sauna were closed, but well be back. Our room (2 bdr) had 3 balconies which was amazing. Walking distance to centre of surfers. Didnt have a car so not sure about parking situation. Not enough blankets in rooms but and no housekeeping option. Had to get pool towels from reception in other tower. 3 towers in total, we stayed in tower 2.

Posted by on 13 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Thank you for discovering Mantra Towers of Chevron and for sharing your experience with us. We're thrilled to hear that you enjoyed the amazing pool lagoon area and the convenience of our location near the center of Surfers Paradise.We apologize for any inconvenience caused by the closure of the indoor pool area and sauna during your stay. We understand your disappointment and assure you that we are working diligently to reopen these facilities as soon as possible for the enjoyment of all our guests.Regarding your feedback about the room amenities, we apologize for any inconvenience caused by the lack of blankets and the absence of housekeeping options. As a self-service apartment-style hotel, we encourage guests to request additional amenities such as blankets or towels from our reception, which is available to assist with any needs throughout your stay.We appreciate your understanding and hope that this did not detract from your overall experience. We're delighted to hear that you found the three balconies in your 2-bedroom room amazing and that you enjoyed the proximity to the vibrant heart of Surfers Paradise.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Warm regards,

3 out of 5
Pool was beautiful but not enough shade so made it hard to have pool days as youd be sitting in yhe hot sun. Parking at the hotel is awful, only a handful of available spots so if you're home late youll miss out and have to pay for parking which is frustrating. Beds were uncomfortable and not made well, you end up sleeping on a bare mattress because the sheets dont fit properly. Good location, handy having coles below but the hotel itself is a bit worn and getting old.

Posted by on 27 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear Krysti,Thank you for sharing your thoughts regarding your recent stay at Mantra Towers of Chevron. We genuinely appreciate your feedback, both positive and constructive.We're delighted that you enjoyed the beauty of our pool and found the location with Coles nearby convenient. However, we sincerely apologize for the challenges you faced, including the lack of shade by the pool, limited parking availability, and issues with the beds and sheets. Your comments are invaluable, and we're committed to addressing these concerns promptly to improve the overall guest experience.Your understanding and patience are greatly appreciated as we actively work towards enhancing the quality of our accommodations and making necessary improvements to the hotel's condition.We look forward to the opportunity to welcome you back in the future, providing a more positive and enjoyable stay. If there are specific details you'd like to discuss further, please don't hesitate to reach out.Kind regards,

5 out of 5
Staff were lovely but not great with communicating the basics which had us a bit confused on parking and re entering the building and how to get to the pool from our tower which is different than the others and contradicts info on map. We were not able to check in untill an hour late due to room still being cleaned but staff were kind enough to offer a late check out in compensation. Room was clean and tidy but I was glad I always have basic toiletries as the cleaner hadn't bothered to refill the shampoo/conditioner and body wash station. That aside, we had an amazing stay and can't wait to return. Lagoon pool is amazing and Love how close to all the restaurants and buzz of Cavill ave it is. Great place for families.

Posted by on 18 Jan. 2024

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Comment from Hotel Management

20 Jan. 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear Storm,Thank you for choosing Mantra Towers for your stay, and for taking the time to provide your feedback. We appreciate your kind words about our staff and are pleased to hear that, despite some initial communication challenges, you had an overall amazing stay.We apologize for any confusion regarding parking, building re-entry, and directions to the pool. Your comments are noted, and we will address these communication gaps to ensure a smoother experience for our guests.I'm glad to hear that our staff accommodated the delay in check-in by offering a late check-out. We apologize for the oversight with the toiletries and appreciate your understanding.It's fantastic to know that you enjoyed the lagoon pool and the convenient location close to restaurants and the vibrant atmosphere of Cavill Ave. We look forward to welcoming you back for another wonderful stay at Mantra Towers of Chevron.Best Regards,

5 out of 5

Posted by on 16 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear Linda,We are truly delighted to receive your 5 out of 5 rating! Thank you for taking the time to share your positive experience with us. It brings us great joy to know that your stay met your expectations. Your feedback is invaluable, and we look forward to the pleasure of hosting you again at Mantra Towers of Chevron.Best Regards,

4 out of 5
It’s a nice apartment resort , would recommend. It’s clean, good facilities, nice pools , great location, staff were good, just need to ask for things you may need . Very happy would stay again

Posted by on 8 Jan. 2024

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Comment from Hotel Management

11 Jan. 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear Graziella,Thank you for taking the time to share your positive feedback about your recent stay at Mantra Towers of Chevron. We are thrilled to hear that you had an enjoyable experience and appreciate your kind recommendation.It's wonderful to know that you found our apartment resort clean with good facilities, pleasant pools, and a fantastic location. Our team is dedicated to providing a comfortable and welcoming environment, and we are delighted that you had a positive interaction with our staff. Your acknowledgment of their service is greatly appreciated.We value your feedback and understand the importance of meeting guests' needs promptly. Rest assured, we will continue to strive for excellence and ensure that our guests' requests are addressed efficiently.We look forward to the opportunity of hosting you again at Mantra Towers of Chevron. If there's anything specific you'd like during your next stay, please feel free to let us know in advance, and we'll do our best to make your experience even more enjoyable.Warm regards,

2 out of 5

Posted by on 4 Jan. 2024

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Comment from Hotel Management

11 Jan. 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear Tony, We appreciate your feedback, and we're sorry to hear that your experience fell short of expectations, leading to a 2 out of 5 rating. Your satisfaction is our priority, and we apologize for any shortcomings during your stay. To better address your concerns and enhance our services, we'd appreciate more detailed feedback. Please feel free to reach out directly so we can discuss your experience further and work towards improvements. We value your patronage and hope for the opportunity to welcome you back for a more satisfying stay in the future.Warm regards,

4 out of 5

Posted by on 24 Dec. 2023

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Comment from Hotel Management

28 Dec. 2023 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear YiThank you for taking the time to share your feedback, and we appreciate your rating of 4 out of 5 at Mantra Towers of Chevron. We're pleased to know that you had an overall positive experience during your stay. Your feedback is valuable, and we continuously strive to provide the best possible service.If there are specific areas where we can further improve and earn that extra star for your next visit, please don't hesitate to share your insights. We look forward to the opportunity of welcoming you back and ensuring an even more enjoyable stay.Warm regards,

5 out of 5
I loved everything about this place my kids had the best time will definitely come back next year

Posted by on 19 Dec. 2023

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Comment from Hotel Management

22 Dec. 2023 by Ho Lee Assistant Manager, Mantra Towers of Chevron

Dear Ghassan,Thank you for taking the time to share your positive experience at Mantra Towers of Chevron. We are delighted to hear that you loved everything about your stay and that your kids had the best time. Your feedback is truly rewarding, and we look forward to welcoming you back next year.Our team strives to provide a memorable and enjoyable experience for all our guests, and it's heartening to know that we succeeded in making your stay special. If you have any specific preferences or requests for your next visit, please feel free to let us know. We are committed to ensuring your future stays are equally wonderful.Warm regards,

5 out of 5
Had some issues with room but was sorted out. Staff helped out well

Posted by on 1 Nov. 2023

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Comment from Hotel Management

21 Nov. 2023 by Fellipe Matsura Assistant Manager

Dear Gregory, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Property Features

Mantra Towers of Chevron offers its guests 2 outdoor swimming pools, an indoor pool, a sauna, and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Mantra Towers of Chevron. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast aparthotel is smoke free.

  • 136 guestrooms or units
  • Meeting rooms
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Metro station: Cypress Avenue Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Mantra Towers of Chevron offers 136 accommodations with washers/dryers and safes. Rooms open to balconies. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Gold Coast aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones.

  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after regular check-in hours must push the intercom at the lobby to receive check in instructions.

Per property management: This building is subject to a Combustible Cladding - Affected Building Notice, a copy of which is posted at the property or available upon request.

This property's breakage deposit is refundable via credit card within 7 days after check-out, pending room inspection.

This property's front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa and Mastercard. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 15 per day (rates may vary)
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chevron Renaissance
  • Chevron Renaissance Towers
  • Chevron Towers Renaissance
  • Renaissance Chevron
  • Towers Chevron
  • Towers Chevron Renaissance
  • Towers Chevron Renaissance Surfers Paradise
  • Hotel Of Chevron Renaissance
  • Mantra Towers Chevron Hotel Surfers Paradise
  • Towers Of Chevron Renaissance Gold Coast/Surfers Paradise
  • Towers Of Chevron Renaissance Hotel Surfers Paradise
  • Mantra Towers Chevron Apartment Surfers Paradise
  • Mantra Towers Chevron Apartment
  • Mantra Towers Chevron Surfers Paradise
  • Mantra Towers Chevron
  • Renaissance Surfers Paradise
  • Mantra Towers Of Chevron Gold Coast/Surfers Paradise
  • Mantra Towers Chevron Hotel
  • The Towers of Chevron Renaissance
  • Mantra Towers of Chevron Aparthotel
  • Mantra Towers of Chevron Surfers Paradise
  • Mantra Towers of Chevron Aparthotel Surfers Paradise

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.