4.6 out of 5

"The breakfast service was horrible - we waited 45 minutes for a coffee, not once but twice and at $50 a head. The ph rang non stop and no one answered ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Main Beach awaits you at Palazzo Versace. Within steps you'll find Marina Mirage Shopping Centre and Mariner's Cove Marina. Highlights at this romantic hotel include 3 restaurants, an outdoor swimming pool, and a marina.

All 200 rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, balconies, and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and in-room massages are also available.

The restaurant, Le Jardin, is open for brunch and lunch. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 24-hour fitness centre, spa tub, and sauna as well as access to yoga classes. Conference space and limo/town car service are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 5-star Main Beach hotel include Sea World and Surfers Paradise Beach.

Superior Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$399 per night

Lagoon Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Two Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Broadwater Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Condo (Mid-level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Palazzo Versace ratings based on 1,007 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palazzo Versace

Everyone (300) Couples (609) Business (1) Family (96) Other (1)
5 out of 5
great hotel beach five mins walk but had our own pool as well

Posted by on 26 Jan. 2019

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5 out of 5
Love the atmosphere created by the design abd decor of the hotel. The food was excellent and surprisingly reasonably priced.

Posted by , from Toowoomba, Au. on 19 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Guest Relation

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you have enjoyed your stay with us. We appreciate your feedback. Thank you again for staying with us, we look forward to welcoming you back in the near future

1 out of 5
Facilities tired / need a refresh. No where near enough chairs around the pool. Staff hopeless - numerous mistakes on meals + drinks etc. (i.e. ordered one thing and received something else, or received nothing at all).

Posted by on 14 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Philip

Dear Guest, We are very dissapointed to read your review regarding the issues you experienced during your stay. Please accept our apologies for your issues with our food and beverage departments. We have taken your comments onboard and assure you these are not our usual standards. We are please to inform you that our hotel rooms will be refreshed this year and are very much looking forward to showcasing this to our guests. Thank you for staying at the hotel and we do hope to welcome you back soon. Kind Regards Philip Patino Front Office Manager

5 out of 5
We had an amazing experience from the get go. The staff were very friendly and the service excellent. Would love to return

Posted by , from Melbourne on 13 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Hari Varier

Dear Monzie, Thank you for a glowing review. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5

Posted by on 12 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

1 out of 5
Very rude and unfriendly service desk staff dont welcome guest with smile or greeting very unhappy staff at the hotel... Resturant staff seemed better.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Hari Varier

Dear Ange, Thank you for your review. It is disappointing to hear that your stay was less than memorable with us. We have noted your comment about our staff and would like to assure you this is not a true reflection of our standards. Please accept my apologies should any of the interactions with our staff have upset you. I would also like to assure we value your feedback and have since shared with the team to ensure service delivered if of the highest standards at all levels. Thank you for staying with us, we wish you will return and allow us the opportunity to rebuild your trust in the brand. Regards Hari Varier Guest Relations Manager

5 out of 5
A true five star hotel experience with amazing decor and a lavish ambience.

Posted by on 26 Dec. 2018

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Comment from Hotel Management

14 Jan. 2019 by Hari Varier

Dear Valued Guest, Thank you for a glowing review. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5

Posted by on 18 Nov. 2018

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Comment from Hotel Management

8 Dec. 2018 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5

Posted by on 14 Nov. 2018

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Comment from Hotel Management

8 Dec. 2018 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5
The hotel ever!! Amazing food - Seafood Buffet is the best in the world and trust me, we have travelled! Thankyou to Lauren and her team for a fabulous stay and celebration for my daughter’s birthday.

Posted by , from Newcastle on 28 Oct. 2018

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Comment from Hotel Management

8 Dec. 2018 by Hari Varier

Dear Dana, Thank you for a glowing review. We are delighted to hear that you had a memorable holiday with us. We appreciate your compliments for Lauren, she indeed is an asset to the hotel. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

Property Features

Palazzo Versace offers its guests a marina, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a sauna, and tour or ticket assistance are also featured at the luxury Palazzo Versace. Free self parking is available. Smoking is allowed in designated areas at this 5-star Main Beach hotel.

  • 200 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Built in 2000
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (35.9 km / 22.3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Palazzo Versace offers 200 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Le Jardin – Overlooking the pool, this restaurant serves brunch, lunch and light fare. Guests can enjoy drinks at the bar.

Il Barocco – Overlooking the pool, this restaurant specialises in seafood and serves breakfast and dinner. Reservations are required.

Vanitas – Overlooking the pool, this fine-dining restaurant only serves dinner. Reservations are required.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.
  • Cribs (infant beds) are available for AUD 45.0 per week.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 52 for adults and AUD 26 for children (approximately)
  • Valet parking fee: AUD 30.00 per night
  • Crib (infant bed) fee: AUD 45.0 per week
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Versace Hotel Main Beach
  • Palazzo Versace Hotel
  • Palazzo Versace Main Beach
  • Palazzo Versace
  • Palazzo Versace Gold Coast/Main Beach, Australia
  • Hotel Versace

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.