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4.1 out of 5

"We loved everything about it. The interior, the view from our suite,the food. Worth every cent. " More

By a verified traveller on Tue 15 Jun 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at Palazzo Versace. You'll be 0.9 km (0.5 mi) from Sea World and 2.9 km (1.8 mi) from Surfers Paradise Beach. Highlights at this romantic hotel include 3 restaurants, an outdoor swimming pool, and a marina.

TVs with cable channels are featured in all 200 rooms, and you can enjoy free WiFi, balconies, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include jetted tubs and bathrobes. Separate bathtubs and showers, coffee/tea makers, and in-room massages are also available.

A day of pampering at Spa at Palazzo Versace can include deep-tissue massages and Swedish massages along with facials and aromatherapy. The restaurant, Le Jardin, is open for brunch and lunch. At the hotel's own poolside bar or lounge bar, you can enjoy a drink. Enjoy the 24-hour fitness center, pool cabanas, and pool loungers as well as access to yoga classes. Conference space, a business center, and limo/town car service are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

This 5-star Main Beach hotel is 3.9 km (2.4 mi) from Chevron Renaissance and 4.3 km (2.7 mi) from Cavill Avenue.

Superior Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$341* Per night/room 20 Jun. - 21 Jun.

Lagoon Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Two Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three Bedroom Condo (Mid-level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Palazzo Versace ratings based on 295 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palazzo Versace

Everyone (205) Couples (52) Business (1) Family (28) Other (1)
5 out of 5
We loved everything about it. The interior, the view from our suite,the food. Worth every cent.

Posted by on 15 Jun. 2021

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4 out of 5

Posted by on 31 May 2021

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4 out of 5
Nice atmosphere

Posted by on 22 May 2021

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4 out of 5
The property is well located. Versace theme attention to detail is superb. Guest services were surprisingly average. Receptionist were friendly. Room was beautiful and clean. Breakfast was a big disapointment not much to choose from as in hot food etc very limited. Dinner in the Italian Restaurant was superb. Service was on point. Bar service and sitting piano area very helpful and pleasant/friendly. On call help or information from waiters throughout the day, etc was a bit of a let down in other areas. When needed to ask for something or ask a question no one really available or at hand. Pool staff area was average. Needed to look for or go and ask for service. Also some soft music playing in the pool area would of been nice. The pool area itself was picturesque. Whilst going back to rooms every now and then there was a sewage smell roaming around the lifts / hallway. Which we let reception know and they couldnt explain it. Massage services etc not available as this was all closed due to Covid. Overall the Gold Coast did not disappointment weather was beautiful and hotel was an experience and elegantly presented. Nice weekend away. Thankyou Palazzo Versace.

Posted by on 16 May 2021

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3 out of 5
We had great arrival experience with Concierge staff member Adam (I think Adam was his name) reception was very standard nothing special and information regarding any facilities at the Hotel. Hotel is going through renovation so you can not use few facilities such as Spa “this should have been mentioned” . Housekeeping service is excellent. Food and Beverage service in general is shocking. I would rate this as 3 star , no knowledge, no care and very robotic service. We had breakfast in our first morning buffet nothing special about it ,any cafe can do this type of breakfast. Upon our dinner arrival we where told to please wait to check if there is a table available in a completely empty restaurant and this remained empty during the 2 hours we were there. We noticed a second couple who were told to take a seat and wait for a table to be prepared again we where the only ones there. The bar closes at 18:30pm so you can have a drink before dinner. We decided to go to Sheraton to dine for breakfast and dinner for our remaining days

Posted by on 29 Apr. 2021

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5 out of 5
The lagoon area is lovely & staff were friendly.

Posted by on 27 Apr. 2021

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4 out of 5
Good

Posted by on 25 Apr. 2021

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2 out of 5
The Staff are great The building is a sad reflection of its once great appearance The new Owners haven’t done any repairs and maintenance for a long time The carpet all the carpet needs repairing in all the hall ways The walls in the hallways are all chipped and need repainting etc Fixture and fittings need replacing The whole place is just being left to decay The Staff is the only Asset

Posted by on 25 Apr. 2021

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4 out of 5
I love the pool however I think there needs to be either a separate heated pool or the large one should be heated for winter. The adult area near the pool needs to be repaved as it’s looking tired. Otherwise I just love the hotel - thank you

Posted by on 20 Apr. 2021

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4 out of 5
In room dining was superb

Posted by on 14 Apr. 2021

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Property Features

Palazzo Versace offers its guests a marina, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Palazzo Versace. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 200 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Built in 2000
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Coolangatta Airport (OOL) (35.7 km / 22.2 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Palazzo Versace offers 200 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Le Jardin - Overlooking the pool, this restaurant serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

Il Barocco - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Vanitas - Overlooking the pool, this fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Late night fare is available from 24-hour room service.

Spa Services

  • Facial treatments
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are available for AUD 45.0 per week.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 48 and AUD 48 for adults, AUD 24 and AUD 24 for children (approximately)
  • Valet parking fee: AUD 50 per night
  • Crib (infant bed) fee: AUD 45.0 per week
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Versace
  • Palazzo Versace Hotel
  • Palazzo Versace Hotel Main Beach
  • Palazzo Versace Main Beach
  • Hotel Versace
  • Palazzo Versace Gold Coast/Main Beach, Australia
  • Palazzo Versace Hotel
  • Palazzo Versace Main Beach
  • Palazzo Versace Hotel Main Beach

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.