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4.1 out of 5

"It's tricky because, well it IS the Palazzo Versace AND they have been trying to operate throughout the pandemic but I simply wasn't 'wowed' by the ex ... " More

By a verified traveller on Sun 12 Jun 2022

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Hotel Description

A luxury stay in Gold Coast awaits you at Palazzo Versace. You'll be 2.9 km (1.8 mi) from Surfers Paradise Beach and 1.6 km (1 mi) from Broadwater Parklands. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and a marina.

The restaurant, Le Jardin, is open for brunch and lunch. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, pool cabanas, and pool loungers as well as access to yoga classes. Business amenities include conference space, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

This 5-star Main Beach hotel is 3.6 km (2.2 mi) from Slingshot and 3.7 km (2.3 mi) from Chevron Renaissance.

Superior King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$365* Per night/room 29 Jun. - 30 Jun.

Superior Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Lagoon Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Two Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three Bedroom Condo (Mid-level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Palazzo Versace ratings based on 296 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palazzo Versace

Everyone (202) Couples (52) Business (1) Family (28) Other (1)
3 out of 5
It's tricky because, well it IS the Palazzo Versace AND they have been trying to operate throughout the pandemic but I simply wasn't 'wowed' by the experience. The room was large and mostly clean (except for the earbud on the shower screen Rm 151). We had the buffet breakfast in the restaurant and the food whilst good, wasn't amazing - not 5 star.

Posted by on 12 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by The Palazzo Versace, Gold Coast.

Dear Tarnia, Thank you very much for your recent stay and for sharing your experience. We always appreciate constructive feedback whether it is positive or negative as it helps us to improve our products and services. Please be assured that all your comments regarding the cleanliness of the room and Il Barocco Restaurant breakfast. We are sorry this has affected your experience with us and hope you choose to visit us again to provide you with an improved experience. Kind regards, The Palazzo Versace, Gold Coast.

5 out of 5
Great service. Buffet was amazing. Room clean and luxurious. Disappointed pool not heated

Posted by on 12 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by The Palazzo Versace, Gold Coast.

Dear Tina, Thank you so very much for awarding us a five-star rating, we appreciate your positive feedback and hope to see you again soon. Kind regards, The Palazzo Versace, Gold Coast.

5 out of 5
Amazing

Posted by on 3 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by The Palazzo Versace, Gold Coast.

Hi Kylie, Thank you for taking the time to post a lovely review. We are so glad you experienced the very best Palazzo Versace has to offer. We would love to welcome you back next time you visit the Gold Coast. Kind regards, The Palazzo Versace, Gold Coast.

5 out of 5
Beautiful, excellent service

Posted by on 28 May 2022

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Comment from Hotel Management

13 Jun. 2022 by The Palazzo Versace, Gold Coast.

Hi Genae, Thank you for taking the time to post a lovely review. We are so glad you experienced the very best Palazzo Versace has to offer. We would love to welcome you back next time you visit the Gold Coast. Kind regards, The Palazzo Versace, Gold Coast.

4 out of 5
Customer service wasn’t the best. Staff could’ve been more helpful and friendly. Still awaiting for my bond to be put back in my account, it’s been almost a week since my stay…

Posted by on 18 May 2022

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Comment from Hotel Management

13 Jun. 2022 by The Palazzo Versace, Gold Coast.

Dear Stefanie, Thank you for taking the time to review Palazzo Versace. Please be assured your feedback about the service will be shared with the relevant department to help us to make improvements. We hope to welcome you back again soon. Kind regards, The Palazzo Versace, Gold Coast.

1 out of 5
Nothing. All of it

Posted by on 29 Apr. 2022

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Comment from Hotel Management

4 May 2022 by The Palazzo Versace, Gold Coast.

Dear Angus, Thank you for taking the time to share your feedback regarding your stay. At Palazzo Versace we strive to provide a superior service experience for every customer, therefore we are saddened to read that we did not meet your expectation on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, The Palazzo Versace, Gold Coast.

5 out of 5
Luxe property with great facilities. Excellent staff and services. Slightly away from shops and restaurants. Lagoon room Was fantastic with great views.

Posted by on 24 Apr. 2022

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Comment from Hotel Management

27 Apr. 2022 by The Palazzo Versace, Gold Coast.

Dear Jonathan, Thank you very much for your excellent rating! We are delighted you had a great experience with us at the Palazzo Versace and we look forward to welcoming you back again soon. Kind regards, The Palazzo Versace, Gold Coast.

1 out of 5
I booked on Wotif and apparently I booked wrong dates more like Wotif jammed me and they could not change to original date as Wotif booking went thru so o paid again and they gave the room on the main rd with Carpark directly above us

Posted by on 9 Apr. 2022

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Comment from Hotel Management

27 Apr. 2022 by The Palazzo Versace, Gold Coast.

Dear Jonathan, Thank you for taking the time to share your feedback regarding your stay. We appreciate your sharing your concerns, and we will pass on your comments to the relevant departments to improve our offering. Kind regards, The Palazzo Versace, Gold Coast.

5 out of 5

Posted by on 14 Mar. 2022

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5 out of 5
Restaurant closed. Not enough choice in restaurant open. Fantastic assistance from reception.

Posted by on 13 Mar. 2022

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Comment from Hotel Management

16 Mar. 2022 by The Palazzo Versace, Gold Coast.

Dear Nick, Thank you very much for your recent visit and for taking the time to share your feedback. Our current dining offerings had been heavily impacted as a result of COVID and we a sorry that we were not able to offer you our usual variety. We are currently in the process of opening back up our dining outlets and we are excited to share our plans soon. We are so glad you had fantastic assistance from reception. Kind regards,

Property Features

Palazzo Versace offers its guests a marina, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Palazzo Versace. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 200 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Built in 2000
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Palazzo Versace offers 200 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Le Jardin - Overlooking the pool, this restaurant serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

Il Barocco - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Vanitas - Overlooking the pool, this fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Late night fare is available from 24-hour room service.

Spa Services

  • Massages
  • Hot stone massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are available for AUD 45.0 per week.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 48 and AUD 48 for adults, AUD 24 and AUD 24 for children (approximately)
  • Valet parking fee: AUD 50 per night
  • Crib (infant bed) fee: AUD 45.0 per week
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Versace
  • Palazzo Versace Hotel
  • Palazzo Versace Hotel Main Beach
  • Palazzo Versace Main Beach
  • Hotel Versace
  • Palazzo Versace Gold Coast/Main Beach, Australia
  • Palazzo Versace Hotel
  • Palazzo Versace Main Beach
  • Palazzo Versace Hotel Main Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.