4.6 out of 5

"The breakfast service was horrible - we waited 45 minutes for a coffee, not once but twice and at $50 a head. The ph rang non stop and no one answered ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Main Beach awaits you at Palazzo Versace. You'll be 0.9 km (0.5 mi) from Sea World and 4 km (2.5 mi) from Cavill Avenue. Highlights at this romantic hotel include 3 restaurants, an outdoor swimming pool, and a marina.

All 200 rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, balconies, and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and in-room massages are also available.

The restaurant, Le Jardin, is open for brunch and lunch. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 24-hour fitness centre, spa tub, and sauna as well as access to yoga classes. Business travelers can take advantage of conference space, meeting rooms, and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 30-minute drive of this 5-star Main Beach hotel, attractions include Warner Bros. Movie World and Dreamworld.

Superior Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$499 per night

Lagoon Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Two Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Broadwater Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Condo (Mid-level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Palazzo Versace ratings based on 1,000 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palazzo Versace

Everyone (293) Couples (609) Business (1) Family (96) Other (1)
5 out of 5

Posted by on 18 Nov 2018

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Comment from Hotel Management

8 Dec 2018 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5

Posted by on 14 Nov 2018

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Comment from Hotel Management

8 Dec 2018 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5
The hotel ever!! Amazing food - Seafood Buffet is the best in the world and trust me, we have travelled! Thankyou to Lauren and her team for a fabulous stay and celebration for my daughter’s birthday.

Posted by , from Newcastle on 28 Oct 2018

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Comment from Hotel Management

8 Dec 2018 by Hari Varier

Dear Dana, Thank you for a glowing review. We are delighted to hear that you had a memorable holiday with us. We appreciate your compliments for Lauren, she indeed is an asset to the hotel. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5
Always love coming back to the Versace. We very much appreciated extra time when the flight was cancelled due to electrical storm and our little girl became too frightened to fly. We will be back again.

Posted by , from Sydney on 8 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Hari Varier

Dear Jacqueline, We are delighted to hear you have had a memorable holiday. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

5 out of 5
Pool area looking a bit tied. My thoughts are the standard of the hotel has slipped from my first experience about 5 years ago.

Posted by , from Melbourne on 8 Oct 2018

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Comment from Hotel Management

28 Oct 2018 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are delighted to hear you have enjoyed your stay with us. We have noted your comment for pool area and the standards and have shared with the team to review further. We look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

4 out of 5
Happy to see the hotel getting back on track. Have been so disappointed the last few times we have stayed. A few little maintenance issues around the place, the most notable is the condition of the cabanas. The staff have improved out of sight except for those cleaning the rooms. On a number of times we had to ask for more towels and on one occasion we were told they would do it later at turn down at 5pm. By six we were still waiting. Restaurant staff need to be a bit more experienced especially when it came to wine service. Overall we had a great stay and if they keep improving it will again be six star.

Posted by , from Sydney on 1 Oct 2018

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Comment from Hotel Management

7 Oct 2018 by Hari Varier

Dear Mark, Thank you for your positive review. We are delighted to hear that you have overall enjoyed your stay with us. We appreciate your feedback and have shared with the team to review further. Thank you again for visiting us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

2 out of 5
Disappointing given the ‘6 star rating.’ There was mould in our bathroom, staff at the restaurant were unfriendly and pushed through customers with food trays, the building is generally very run down, the pool area was dirty with food scraps left on the ground in many places and staff weren’t interested in cleaning up. The outdoor lounge chairs are broken and the fabric is torn. The pool area wasn’t well planned with no heated spa to use and the pool was freezing. Overall, a very disappointing experience given the price tag.

Posted by on 24 Sep 2018

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Comment from Hotel Management

7 Oct 2018 by Hari Varier

Dear Valued Guest, Thank you for your review. It is disappointing to hear that your stay was less than memorable with us. Please may I assure you we value your feedback and have since shared with the team to ensure service delivered if of the highest standards at all levels. Thank you for staying with us, we wish you will return and allow us the opportunity to rebuild your trust in the brand. Regards Hari Varier Guest Relations Manager

5 out of 5
Staff were very friendly & welcoming..found the hotel to be relaxing & peaceful😃

Posted by , from Forster on 17 Sep 2018

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Comment from Hotel Management

7 Oct 2018 by Hari Varier

Dear Dana, Thank you for a glowing review. We are delighted to hear that you had a memorable holiday with us. Thank you again for staying with us, we look forward to welcoming you back in the near future. Regards Hari Varier Guest Relations Manager

4 out of 5
The breakfast service was horrible - we waited 45 minutes for a coffee, not once but twice and at $50 a head. The ph rang non stop and no one answered it. Our plates were not taken away until after the end of the meal, non during.

Posted by on 3 Sep 2018

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Comment from Hotel Management

7 Oct 2018 by Hari Varier

Dear Valued Guest, Thank you for your review. It is disappointing to hear that your stay was less than memorable with us. Please may I assure you we value your feedback and have since shared with the team to ensure service delivered if of the highest standards at all levels. Thank you for staying with us, we wish you will return and allow us the opportunity to rebuild your trust in the brand. Regards Hari Varier Guest Relations Manager

5 out of 5

Elegant, friendly and relaxing.

Had a lovely time with my family, showing them many of the world's finer intricacies.

Posted by on 27 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Hari Varier

Dear Valued Guest, Thank you for a perfect score. We are glad you have enjoyed your stay with us. We look forward to welcoming you back on many more occasions. Regards Hari Varier Guest Relations Manager

Property Features

Palazzo Versace offers its guests a marina, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A limo/town car service and meeting rooms are available. A 24-hour fitness centre, a sauna, and tour or ticket assistance are also featured at the luxury Palazzo Versace. Free self parking is available. Smoking is allowed in designated areas at this 5-star Main Beach hotel.

  • 200 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 conference rooms
  • Built in 2000
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (35.7 km / 22.2 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Palazzo Versace offers 200 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Le Jardin – Overlooking the pool, this restaurant serves brunch, lunch and light fare. Guests can enjoy drinks at the bar.

Il Barocco – Overlooking the pool, this restaurant specialises in seafood and serves breakfast and dinner. Reservations are required.

Vanitas – Overlooking the pool, this fine-dining restaurant only serves dinner. Reservations are required.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.
  • Cribs (infant beds) are available for AUD 45.0 per week.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 52 for adults and AUD 26 for children (approximately)
  • Valet parking fee: AUD 30.00 per night
  • Crib (infant bed) fee: AUD 45.0 per week
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Versace Hotel Main Beach
  • Palazzo Versace Hotel
  • Palazzo Versace Main Beach
  • Palazzo Versace
  • Palazzo Versace Gold Coast/Main Beach, Australia
  • Hotel Versace

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.