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 Gold Coast •1 Room
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voco Gold Coast, an IHG Hotel

4.5-star property
31 Hamilton Avenue, Surfers Paradise, QLD 1800 796 370
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4.3 out of 5
Very good!
See all 330 wotif Reviews

"Check in was VERY slow. Considering I had prepaid everything, it still took 20min to check in. Check out was also very slow. This is an area that sho ... " More

By a verified traveller on Fri 24 Mar 2023

Points Of Interest

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Hotel Description

Voco Gold Coast, an IHG Hotel puts you in the heart of Gold Coast, connected to the convention center and within a 20-minute stroll of SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at L Aqua Day Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast. Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, spa tub, and pool loungers. A conference center and a 24-hour business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Chevron Renaissance.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$143* Per night/room 2 Apr. - 3 Apr.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Mountain View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Ocean View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Ocean View (Ocean High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

voco Gold Coast, an IHG Hotel ratings based on 330 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for voco Gold Coast, an IHG Hotel

Everyone (117) Couples (86) Family (81)
4 out of 5
Check in was VERY slow. Considering I had prepaid everything, it still took 20min to check in. Check out was also very slow. This is an area that should be smooth and take no more than a few minutes. I had supplied all of my details at the time of booking and payment but needed to provide them again when I arrived at the hotel

Posted by on 24 Mar. 2023

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5 out of 5
Really enjoyed our stay kids loved the pools my wife and i enjoyed the bar and food area and the huge tv to watch the footy on

Posted by on 20 Mar. 2023

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4 out of 5
It was a great place to stay with easy access to cafes and restaurants. The only thing I didn’t like was there was no mention anywhere regarding paying to park my car in the hotel.

Posted by on 19 Mar. 2023

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5 out of 5
Great location, excellent facilities, clean room and amazing breakfast. Quick walk to Cavill and the beach. Would return.

Posted by on 18 Mar. 2023

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5 out of 5
Beatiful and Modern Hotel and Resort. Close to everything, nice views and the most comfortable bed ever :)

Posted by on 6 Mar. 2023

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4 out of 5
I THOUGHT THE POOL AREAS NEED A BIT OF IMPROVING.. THE OTHER POOL WAS OUT OF ACTION??? PLUS THE KEYS PROVED TO BE A BIT OF A HASSLE WHEN THEY WEREN'T WORKING WELL

Posted by on 21 Feb. 2023

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3 out of 5

Posted by on 31 Jan. 2023

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3 out of 5
No parking available

Posted by on 30 Jan. 2023

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3 out of 5

Posted by on 28 Jan. 2023

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5 out of 5
We enjoyed our stay very much, particularly the pools and spar and breakfast with the one exception where I fell face first out of the lift when my grandson accidently dropped his bag and a cleaner walked pass twice when I was on the ground without enquiring if I needed help - this however was an individual and not reflective of the other staff members we had the pleasure of communicating with on our stay. Great location - will return

Posted by on 22 Jan. 2023

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Comment from Hotel Management

28 Jan. 2023 by Reservations Team

Dear Ellen,Thank you very much for your feedback! We will pass your concerns to the correspond department. We hope to see you again in our hotel.Kind regards,Reservations Team

About the voco Gold Coast, an IHG Hotel

Location 31 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

Voco Gold Coast, an IHG Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. There are 9 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury voco Gold Coast, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 389 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Voco Gold Coast, an IHG Hotel offers 389 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.

Cliffords Grill & Lounge - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.

Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29.5 for adults and AUD 15 for children
  • Self parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Watermark
  • Watermark Hotel Surfers Paradise
  • Watermark Surfers Paradise
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel
  • VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Surfers Paradise
  • VOCO Gold Coast Formerly Watermark
  • VOCO Gold Coast Formerly Wate
  • voco Gold Coast formerly Watermark Hotel IHG Hotel
  • voco Gold Coast formerly Watermark IHG Surfers Paradise
  • voco Gold Coast formerly Watermark IHG
  • Watermark Hotel Spa
  • VOCO Gold Coast (Formerly Watermark)
  • Voco Gold Coast Watermark Ihg
  • voco Gold Coast
  • Voco Gold Coast, An Ihg
  • voco Gold Coast An IHG Hotel
  • voco Gold Coast, an IHG Hotel Hotel
  • voco Gold Coast, an IHG Hotel Surfers Paradise
  • voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
  • voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.