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4.3 out of 5

"Had a lovely room with two bed BUT no drawers or shelves to unpack to , Just a wardrobe with a few fixed hangers One small round glass table and one ... " More

By a verified traveller on Tue 22 Nov 2022

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Hotel Description

Voco Gold Coast, an IHG Hotel puts you in the heart of Gold Coast, connected to the convention center and within a 20-minute stroll of SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at L Aqua Day Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast. Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, spa tub, and pool loungers. A conference center and a 24-hour business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Chevron Renaissance.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$190* Per night/room 5 Dec. - 6 Dec.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Mountain View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Ocean View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Ocean High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

voco Gold Coast, an IHG Hotel ratings based on 321 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for voco Gold Coast, an IHG Hotel

Everyone (113) Couples (82) Family (80)
4 out of 5
Na

Posted by on 26 Nov. 2022

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4 out of 5
Had a lovely room with two bed BUT no drawers or shelves to unpack to , Just a wardrobe with a few fixed hangers One small round glass table and one chair, Please add a unit or shelves. Such a shame otherwise great room.

Posted by on 22 Nov. 2022

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4 out of 5
It was a nice hotel, walking distance to everything. Would book again.

Posted by on 11 Nov. 2022

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Comment from Hotel Management

13 Nov. 2022 by dipen

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again – Ale D (GSA)

5 out of 5
George the Conceirge was extremely helpful and reception staff very welcoming. I liked the carpet on the bedroom corridors as they added warmth and weren’t sterile. We had two dinners at your restaurant and the food was perfectly cooked, presented and delicious. Your Maître D was very welcoming and the wait staff excellent especially Karolina and Luchia. Also the breakfasts had a good variety and well presented. I certainly will be back. Thank you for a lovely weekend.

Posted by on 31 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Brooke D

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5
This is a great hotel right in the heart of Surfers! Great dining options, pools and great staff make your stay great!

Posted by on 30 Oct. 2022

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Comment from Hotel Management

9 Nov. 2022 by Brooke D

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
Lovely accommodation. Didn’t realise we were getting 2 double beds not 1 queen bed. And sadly despite paying over $600 for a night there was no parking. Several glasses in the hallway for a couple of days not picked up or cleaned. No information about where pool towels are?

Posted by on 30 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Brooke D

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
Location excellant. Beautiful entry foyer. Breakfast was lovely.

Posted by on 17 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
Great stay

Posted by on 4 Oct. 2022

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Comment from Hotel Management

10 Oct. 2022 by Brooke D

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5
The location n customer care

Posted by on 3 Oct. 2022

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Comment from Hotel Management

10 Oct. 2022 by Brooke D

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2 out of 5
Disappointing, was expecting much better than this, the towels had stains!and and why do we have to pay for parking when we paid over 600/night? But even there was no parking spots available! Totally not worth the money, have been in cheaper places with much better quality.

Posted by on 2 Oct. 2022

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Comment from Hotel Management

10 Oct. 2022 by Brooke D

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

About the voco Gold Coast, an IHG Hotel

Location 31 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

Voco Gold Coast, an IHG Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. There are 9 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury voco Gold Coast, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 389 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Voco Gold Coast, an IHG Hotel offers 389 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.

Cliffords Grill & Lounge - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.

Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 15 for children (approximately)
  • Self parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Watermark
  • Watermark Hotel Surfers Paradise
  • Watermark Surfers Paradise
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel
  • VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Surfers Paradise
  • VOCO Gold Coast Formerly Watermark
  • VOCO Gold Coast Formerly Wate
  • voco Gold Coast formerly Watermark Hotel IHG Hotel
  • voco Gold Coast formerly Watermark IHG Surfers Paradise
  • voco Gold Coast formerly Watermark IHG
  • Watermark Hotel Spa
  • VOCO Gold Coast (Formerly Watermark)
  • Voco Gold Coast Watermark Ihg
  • voco Gold Coast
  • Voco Gold Coast, An Ihg
  • voco Gold Coast An IHG Hotel
  • voco Gold Coast, an IHG Hotel Hotel
  • voco Gold Coast, an IHG Hotel Surfers Paradise
  • voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
  • voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.