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4.3 out of 5

"Smell of cigarette smoke in the bathroom was very unpleasant. Buffet breakfast was convenient with plenty of options " More

By a verified traveller on Sat 02 Jul 2022

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Hotel Description

Voco Gold Coast, an IHG Hotel puts you in the heart of Gold Coast, connected to the convention center and within a 20-minute stroll of SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at L Aqua Day Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast. Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, spa tub, and pool loungers. A conference center and a 24-hour business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Chevron Renaissance.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$141* Per night/room 1 Aug. - 2 Aug.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Mountain View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Ocean View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Ocean High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

voco Gold Coast, an IHG Hotel ratings based on 327 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for voco Gold Coast, an IHG Hotel

Everyone (125) Couples (77) Family (86)
3 out of 5
Smell of cigarette smoke in the bathroom was very unpleasant. Buffet breakfast was convenient with plenty of options

Posted by on 2 Jul. 2022

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4 out of 5
Convenient, clean

Posted by on 1 Jul. 2022

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3 out of 5
The property has aged and it shows. The lobby and reception have been given a facelift which is nice but the rooms are pretty tired. The service was nothing overly exciting. Unfortunately I wouldn't stay again

Posted by on 25 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
The location of the hotel is excellent. Front reception staff are very helpful. The room dimensions are comfortable for two people. We had a room with views over the canals and HOTA. The food and drink served were very palatable. My only criticism is that the tea, coffee section was not adequate for 2 people. Overall a very comfortable stay.

Posted by on 12 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
Shower tap handle was not attached properly (just fell off when you touched it) and the fridge was not turned on on the wall behind it.

Posted by on 6 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
Great restaurant, great parking, clean room

Posted by on 31 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5
Only 3 minor quibbles. There was no room in the car park, so we had to park in the less secure council car park 300 metres down the road and walk back in the rain. If you want a car park at the hotel, book it in advance. The barista serving at the cafe in the morning was on her own and had trouble keeping up with the demand. She could have used some help and, probably, some training. The coffee wasn't very good. The carpet is ugly.

Posted by on 23 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2 out of 5
Room was nice, amenities were fine they just seemed to be understaffed in some areas, housekeeping and room service rang out repeatedly so had to relay requests through reception and they did not always get it right.

Posted by on 22 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5
Nice fit out.

Posted by on 21 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

3 out of 5
What is weird is that there is no designated lift for the parking lot. You have to change lifts at the ground floor. Also there is no mention of the parking fee when you book.

Posted by on 20 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Brooke D

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

About the voco Gold Coast, an IHG Hotel

Location 31 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

Voco Gold Coast, an IHG Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury voco Gold Coast, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Voco Gold Coast, an IHG Hotel offers 388 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.

Cliffords Grill & Lounge - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.

Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at voco Gold Coast, an IHG Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 15 for children (approximately)
  • Self parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Watermark
  • Watermark Hotel Surfers Paradise
  • Watermark Surfers Paradise
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel
  • VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Surfers Paradise
  • VOCO Gold Coast Formerly Watermark
  • VOCO Gold Coast Formerly Wate
  • voco Gold Coast formerly Watermark Hotel IHG Hotel
  • voco Gold Coast formerly Watermark IHG Surfers Paradise
  • voco Gold Coast formerly Watermark IHG
  • Watermark Hotel Spa
  • VOCO Gold Coast (Formerly Watermark)
  • Voco Gold Coast Watermark Ihg
  • voco Gold Coast
  • Voco Gold Coast, An Ihg
  • voco Gold Coast An IHG Hotel
  • voco Gold Coast, an IHG Hotel Hotel
  • voco Gold Coast, an IHG Hotel Surfers Paradise
  • voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
  • voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.