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voco Gold Coast

4.5-star property
31 Hamilton Avenue, Surfers Paradise, QLD 1800 796 370
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4.3 out of 5
Excellent!
See all 433 Wotif Reviews

"Breakfast was great value. Friendly staff and great service. Parking a little pricey. " More

By a verified traveller on Wed 25 Mar 2020

Points Of Interest

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Hotel Description

Voco Gold Coast puts you in the heart of Gold Coast, connected to the convention center and within a 20-minute stroll of SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 388 soundproofed rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Phones, irons/ironing boards, and desks are also available.

A day of pampering at L Aqua Day Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness center and a seasonal outdoor swimming pool. A conference center and a 24-hour business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Chevron Renaissance.

Superior Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$139* Per night/room 1 Feb. - 2 Feb.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

voco Gold Coast ratings based on 433 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for voco Gold Coast

Everyone (284) Couples (50) Family (68)
5 out of 5

Posted by on 10 Jul. 2020

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5 out of 5
Breakfast was great value. Friendly staff and great service. Parking a little pricey.

Posted by on 25 Mar. 2020

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5 out of 5
The staff were extremely helpful and friendly. Location of the hotel was perfect and easy to get around. I will definitely stay at this hotel again

Posted by , from Melbourne on 15 Mar. 2020

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5 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Riki

Thank you for your 5/5 rating. We hope to welcome you back soon. Kind regards Riki Manager on Duty

5 out of 5
Close to everything great position. Restaurants close. Breakfast was so yummy

Posted by , from Lowood on 14 Mar. 2020

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5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Alex

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Alex

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

5 out of 5
We were very happy with the service and the food at Waves restaurant was superb

Posted by on 4 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Manager

Thank you for your 5/5 rating. We are delighted to see you enjoyed the service from our staff and the food from Waves restaurant. We hope to see you again soon. Kind regards Management Team

3 out of 5
Arriving at 2pm to be advised there were no parking spots. The hotel should send out notifications

Posted by on 2 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Manager

Thank you for your 3/5 rating. We are sorry to hear on this occasion we had no parking available, we do encourage to book parking in advance to ensure this request can be met. We hope to see you again soon. Kind regards Management Team

5 out of 5
Fantastic location, beautiful room and bathroom. Rarely does a property look as good as their photos but this one was! Super comfy bed, the shower was fabulous with lush, fluffy towels. Staff were so lovely and accommodating on a super busy weekend.

Posted by , from Ipswich on 1 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Manager

Dear Jules, Thank you for your 5/5 rating. We are delighted to see you enjoyed our location and our newly renovated rooms. We hope to see you again soon. Kind regards Management Team

About the voco Gold Coast

Location 31 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

Voco Gold Coast offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a fitness center and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury voco Gold Coast. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Coolangatta Airport (OOL) (27.5 km / 17.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Voco Gold Coast offers 388 accommodations with safes and bathrobes. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Cliffords Grill & Lounge - This restaurant serves lunch and dinner. Reservations are required. Open select days.

Walrus Social House - This bar serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 62.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 29.5 for children (approximately)
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 62.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Watermark
  • Watermark Hotel Surfers Paradise
  • Watermark Surfers Paradise
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel
  • VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Surfers Paradise
  • VOCO Gold Coast Formerly Watermark
  • VOCO Gold Coast Formerly Wate
  • voco Gold Coast formerly Watermark Hotel IHG Hotel
  • voco Gold Coast formerly Watermark IHG Surfers Paradise
  • voco Gold Coast formerly Watermark IHG
  • Watermark Hotel Spa
  • VOCO Gold Coast (Formerly Watermark)
  • Voco Gold Coast Watermark Ihg
  • voco Gold Coast Hotel
  • voco Gold Coast An IHG Hotel
  • voco Gold Coast Surfers Paradise
  • voco Gold Coast Hotel Surfers Paradise
  • voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.