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4.5 out of 5

"We stayed the weekend in the luxury ocean front room. The room and overall experience of the hotel was quite lovely however with the booking we had al ... " More

By a verified traveller on Sun 27 Sep 2020

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Hotel Description

You'll be connected to a shopping center at Sofitel Gold Coast Broadbeach, and within a short 5-minute stroll of The Oasis and Gold Coast Convention and Exhibition Centre. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools, and an outdoor swimming pool.

All 296 rooms feature LED TVs with cable channels, and you can enjoy balconies, WiFi, and wired Internet. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include soaking tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and in-room childcare are also available.

The bistro, Bistro On3 Restaurant, is open for breakfast. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the fitness center, outdoor tennis court, spa tub, and free pool cabanas. Business amenities include a conference center, a business center, and limo/town car service. Other amenities include WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 5-star Broadbeach hotel include The Star Gold Coast and Kurrawa Beach.

Superior Double Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Double Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed, Ocean View (Spa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Gold Coast Broadbeach ratings based on 566 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel Gold Coast Broadbeach

Everyone (303) Couples (169) Business (1) Family (90)
4 out of 5
We stayed the weekend in the luxury ocean front room. The room and overall experience of the hotel was quite lovely however with the booking we had also opted in and paid for the breakfast buffet for the mornings of our stay. This was the only real disappointing part to the stay as other places we have attended with buffets have still been on however have had staff serving up the plates. Unfortunately the Sofitel didn't have the buffet on even though they were still offering this up as part of the booking to pay for. We did attend the restaurant for a sit down breakfast where unfortunately it wasn't fantastic. Hopefully we can stay again once COVID restrictions/plans have lifted and try again.

Posted by , from Brisbane on 27 Sep. 2020

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1 out of 5
Disastrous time at Sofitel Broadbeach. We visited in September 2020 during Covid-19. The hotel 22 levels and 4 lifts was at capacity, but with only two people allowed in a lifts, it took forever to reach Ground Level or your room for that matter. Sofitel breakfast was of poor quality and standard. Service was substandard and certainly not the typical Sofitel service or experience. Very disappointed.

Posted by on 27 Sep. 2020

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1 out of 5
Disastrous time at Sofitel Broadbeach. We visited in September 2020 during Covid-19. The hotel 22 levels and 4 lifts was at capacity, but with only two people allowed in a lifts, it took forever to reach Ground Level or your room for that matter. Sofitel breakfast was of poor quality and standard. Service was substandard and certainly not the typical Sofitel service or experience. Very disappointed.

Posted by on 27 Sep. 2020

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3 out of 5
I enjoyed my stay at Sofitel broadbeach however waiting 20 minutes for a lift was not fun and the hot wasn't working very well, for a fancy hotel should not have any issues with hot water.

Posted by , from Broadbeach on 27 Sep. 2020

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4 out of 5
The staff where absolutely lovely. So friendly and approachable. Very pleased with how they handled check-in, it was exceptionally busy and they didn't let that deter from a high quality of service.

Posted by , from Brisbane on 26 Sep. 2020

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5 out of 5
Always love the Bonjour Sofitel check-in at Broadbeach - professional, courteous and super friendly. Kicks off every stay in the best possible way.

Posted by , from Brisbane on 25 Sep. 2020

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4 out of 5
5 star rating, but still had to pay $20 per night for parking. We stayed 2 nights. Not really good enough Sofitel. Expensive breakfast in hotel cafe, glad we went over the road to Kurrawa surf club tower cafe at half the price and twice as good.

Posted by , from Brisbane on 21 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Harrison Mott

Dear Carol, Thank you for sharing your most recent stay experience with us at the Sofitel Gold Coast Broadbeach. I am delgihted to recieve a postive rating with constructive feedback. I will ensure to share this with the entire team and ask them to review their current offerings to see where we can improve. We look foward to having another opporunity to welcome you back. Kind regards,

4 out of 5

Posted by on 21 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Harrison Mott

Thank you for your positive rating from your most recent stay with us!

5 out of 5

Posted by on 19 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Harrison Mott

Thank you for your five star review!

5 out of 5

Posted by on 19 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Harrison Mott

Thank you for your five star rating!

About the Sofitel Gold Coast Broadbeach

Location 81 Surf Parade, Broadbeach, QLD 4218

Property Features

Sofitel Gold Coast Broadbeach offers its guests 2 outdoor swimming pools, an outdoor tennis court, an outdoor pool, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi and wired Internet for a fee. A business center and limo/town car service are available. There are 10 meeting rooms available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Gold Coast Broadbeach. For a fee, parking is available. This 5-star Gold Coast hotel is smoke free.

  • 296 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Coolangatta Airport (OOL) (25.6 km / 15.9 mi)
  • Metro station: Broadbeach South Light Rail Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel Gold Coast Broadbeach offers 296 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Gold Coast hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Bistro On3 Restaurant - Overlooking the pool, this bistro serves breakfast only.

Room81 Restaurant - This restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 34 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 29.50 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Gold
  • Sofitel Gold Coast Broadbeach
  • Sofitel Gold Hotel
  • Sofitel Gold Hotel Broadbeach Coast
  • Accor Gold Coast Broadbeach
  • Broadbeach Sofitel
  • Sofitel Broadbeach
  • Sofitel Gold Coast Broadbeach Hotel Broadbeach
  • Sofitel Gold Coast Broadbeach Hotel
  • Sofitel Gold Coast Broadbeach Hotel
  • Sofitel Gold Coast Broadbeach Broadbeach
  • Sofitel Gold Coast Broadbeach Hotel Broadbeach

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 6:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.