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Sofitel Gold Coast Broadbeach

Property class: 5 and above

Photo gallery for Sofitel Gold Coast Broadbeach

Opera Suite, 1 King Bed, Ocean View, Spa
Luxury Room, 1 Queen Bed, Ocean View
2 outdoor pools, open 6:00 AM to 6:00 PM, free pool cabanas
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Air-conditioning
  • Gym
The current price is AU$185
includes taxes & fees
4 May - 5 May

Explore the area

View map
81 Surf Parade, Broadbeach, QLD, 4218
  • Place, The Oasis
    ‪1 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, The Star Gold Coast
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪24 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds, City View

Classic Room, 2 Double Beds, City View

Classic Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(38 reviews)
  • River view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Hinterland View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds (Hinterland View)

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Ocean View, Spa

Signature Room, 1 King Bed, Ocean View, Spa

Signature Room, 1 King Bed, Ocean View, Spa

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hinterland View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Hinterland View)

8.6 out of 10
Excellent
(27 reviews)
  • Mountain view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

8.8 out of 10
Excellent
(35 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Prestige Suite, 1 King Bed, Ocean View, Spa

Prestige Suite, 1 King Bed, Ocean View, Spa

Prestige Suite, 1 King Bed, Ocean View, Spa

  • Ocean view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Ocean View

Luxury Room, 2 Double Beds, Ocean View

Luxury Room, 2 Double Beds, Ocean View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Opera Suite, 1 King Bed, Ocean View, Spa

Opera Suite, 1 King Bed, Ocean View, Spa

Opera Suite, 1 King Bed, Ocean View, Spa

  • Ocean view
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Ocean View

Luxury Room, 1 King Bed, Ocean View

Luxury Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, Ocean View

Luxury Room, 1 Queen Bed, Ocean View

Luxury Room, 1 Queen Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 Queen Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room, 1 King Bed, Garden View

Separate bathtub and shower, deep-soaking bathtub, designer toiletries

Signature Room, 1 King Bed, Garden View

  • Sleeps 3
  • 1 King Bed

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The Star Grand at The Star Gold Coast

Broadbeach
  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 1,001 reviews
The price is AU$248
includes taxes & fees
19 Apr - 20 Apr
The Star Grand at The Star Gold Coast

About the area

Gold Coast

You'll be connected to a shopping centre at Sofitel Gold Coast Broadbeach, and within just a 10-minute stroll of Gold Coast Convention and Exhibition Centre and The Star Gold Coast. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools and a poolside bar. .The bistro, Bistro On3 Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and free pool cabanas. Business amenities include 10 meeting rooms, a conference centre, and a business centre. Other amenities include Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Broadbeach hotel, you'll be 0.1 km (0.1 mi) from The Oasis and 0.9 km (0.6 mi) from Pacific Fair Shopping Centre.

What's nearby

  • The Oasis - 1 min walk - 0.0 km
  • Gold Coast Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Broadbeach Beach - 5 min walk - 0.5 km
  • The Star Gold Coast - 7 min walk - 0.6 km
  • Pacific Fair Shopping Centre - 9 min walk - 0.8 km

Getting around

  • Broadbeach South Light Rail Station - 10 min walk
  • Varsity Lakes Station - 22 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 36 min drive

Restaurants

  • ‪Room81 - ‬2 min walk
  • ‪No Name Lane - ‬4 min walk
  • ‪Guzman Y Gomez - ‬4 min walk
  • ‪The Loose Moose - ‬1 min walk
  • ‪Kost - ‬4 min walk

About this property

Sofitel Gold Coast Broadbeach

Sofitel Gold Coast Broadbeach offers its guests 2 outdoor swimming pools, an outdoor tennis court, a hot tub, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

A business centre, 10 meeting rooms, and limo/town car service are available. A library, a terrace, and multilingual staff are also featured at the luxury Sofitel Gold Coast Broadbeach. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 296 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Sofitel Gold Coast Broadbeach offers 296 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Gold Coast hotel provides wired and wireless Internet access (Wi-Fi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and a hairdryer. Microwaves, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (AUD 24.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: WiFi (AUD 24.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 55 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: AUD 49 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Bistro On3 Restaurant
  • Room81 Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Gym
  • Hot tub
  • Library
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 49 per person
  • Fee for in-room wireless Internet: AUD 24.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 24.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 24.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 24.95 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 55.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Sofitel Gold
Sofitel Gold Coast Broadbeach
Sofitel Gold Hotel
Sofitel Gold Hotel Broadbeach Coast
Accor Gold Coast Broadbeach
Broadbeach Sofitel
Sofitel Broadbeach
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Sofitel Gold Coast Broadbeach Hotel
Sofitel Gold Coast Broadbeach Hotel
Sofitel Gold Coast Broadbeach Broadbeach
Sofitel Gold Coast Broadbeach Hotel Broadbeach

Frequently asked questions

What is the cancellation policy at Sofitel Gold Coast Broadbeach?

Sofitel Gold Coast Broadbeach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Gold Coast Broadbeach?

As of 18 Apr 2026, prices found for a 1-night stay for 2 adults at Sofitel Gold Coast Broadbeach on 4 May 2026 start from AU$185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Gold Coast Broadbeach?

Yep, Sofitel Gold Coast Broadbeach has secured covered valet parking with in/out privileges for AUD 55.00 per night.

Are there any beaches close to Sofitel Gold Coast Broadbeach?

Yep, Sofitel Gold Coast Broadbeach is a short 7-minute walk from Broadbeach Beach. Fun beach activities include body boarding.

Does Sofitel Gold Coast Broadbeach have a pool?

Sofitel Gold Coast Broadbeach has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 6:00 PM.

What luxury perks are available at Sofitel Gold Coast Broadbeach?

Sofitel Gold Coast Broadbeach features 2 outdoor pools, free pool cabanas and 1 hot tub. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Sofitel Gold Coast Broadbeach a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sofitel Gold Coast Broadbeach.

Is Sofitel Gold Coast Broadbeach family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sofitel Gold Coast Broadbeach is a hit with families.

Are there hot tubs in the rooms at Sofitel Gold Coast Broadbeach?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel Gold Coast Broadbeach serve breakfast?

Yep, full breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sofitel Gold Coast Broadbeach?

No, Sofitel Gold Coast Broadbeach does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Gold Coast Broadbeach?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Gold Coast Broadbeach?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sofitel Gold Coast Broadbeach?

No, only service animals are allowed.

Sofitel Gold Coast Broadbeach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1002 reviews
Rating 8 - Good. 300 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 61 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Hayden

Disliked: Amenities
Room wasn’t ready on time. Lift doors jammed multiple times. Parking was shocking and non existent. There was mould on the bed sheets.
Stayed 1 night in Mar 2026

10/10 Excellent

Brodie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, room was clean and comfortable, everything as stated. Nice views. Staff were really friendly and extra helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The team were fantastic
Stayed 2 nights in Feb 2026

4/10 Poor

Ben

Liked: Cleanliness
Uncomfortable bed. Air conditioning inadequate
Stayed 2 nights in Feb 2026

8/10 Good

Jessica Fay

Liked: Cleanliness, amenities, property conditions & facilities
The room was absolutely spotless every day. The house keeping staff did a fantastic job, including vacuuming every day, which doesn't always happen at other hotels. There was a very plentiful supply of toilet paper, tissues and towels. Also, not something that is common now. Every staff member I encountered was delightful and friendly. Even if we just shared a lift together, they always said Good Morning/Good Evening/Bonjour. It is a very good culture. I had a beautiful view of the ocean from my room.(Paid extra, but was pleased with the results) Great breakfasts and excellent food(based on one lunch)
Stayed 5 nights in Feb 2026

10/10 Excellent

Elizabeth De

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and clean. All staff went out of their way to make our stay nice. Nice scent/aroma as you walk through the lobby and out of your room to the lifts. Would recommend and come back again.
Stayed 5 nights in Jan 2026

8/10 Good

Amal El

Stayed 3 nights in Jan 2026

10/10 Excellent

Joy Ondiek and Aleksander

Stayed 3 nights in Dec 2025

6/10 Okay

Prof Peter

Stayed 2 nights in Jan 2026

10/10 Excellent

Neil, Sandringham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Thanks heaps for going the extra mile to help make our stay special.
Stayed 3 nights in Jan 2026

10/10 Excellent

Maya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff. Very clean and comfortable rooms. Convenient tram stop. Would highly recommend this place.
Stayed 3 nights in Jan 2026

10/10 Excellent

Marisa

Stayed 1 night in Jan 2026

8/10 Good

Leona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful, knowledgeable and were able to upgrade the room as I preferred a higher floor, quiet location. I was able to have a later checkout (for a fee) but this allowed us more time at the beach. Location is excellent, close to beach and amenities. However, the property is date. The guest room decor, especially washrooms, carpets are old and the room had a musty odour, likely due to proximity to ocean- I recommend a scented diffused for the room, I recommend new carpeting or better a hard flooring and update to washroom. Otherwise, great. Pool area also crowded and some people leave things around pool, on chairs for hours but are not even there, therefore hard to get a seat at the pool- there should be rules about reserving seats and if not there 1 hour, seat should be vacated for someone else to use.
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. Cannot fault the hotel or facilities.
Stayed 5 nights in Dec 2025

10/10 Excellent

Sunil

Stayed 3 nights in Jan 2026

2/10 Terrible

Amanda

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We arrived to check in at 3pm. At 3.30pm we were advised by the manager on duty our room would be another 40 minutes. We were offered a different room and when our room was available we could move again. We took the other room so we didn’t waste more time moving. We were offered free breakfast to compensate the price difference. When we went to get breakfast the next morning, the lady said that’s $98 you don’t have breakfast included. The whole experience was embarrassing
Stayed 1 night in Jan 2026

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and very accommodating staff. Enjoyed our stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Regan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, highly recommended
Stayed 5 nights in Dec 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
Room a little dated but clean. Able to see fireworks from room and all staff on both room service and house were fabulous.
Stayed 2 nights in Dec 2025

6/10 Okay

min

Good location,bit old
Stayed 2 nights in Dec 2025

10/10 Excellent

Scott Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Dec 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Reception and all staff were very attentive
Stayed 2 nights in Dec 2025

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean room and free upgrade
Stayed 11 nights in Dec 2025

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel said it is 5 star but in fact it wasn't , the hotel was to old to 5 star for me I give them 2 stars also there were 4 left only 2 of them go to basment so if I want to go to basment many time the left which has no basment access arrive that why we had to wait so long time to get the right left. The pool wasn't clean and when we arrived we had to wait so long time to get our room after they change the room from floor 20 to floor 12 also they said the park is free but when arrived the said no it's not you have to pay around 500$ wich is too much even though if wasn't included othere hotel next door, merton for instance they only charge 15 per day while sofitle charged 49$ per day. Overall the hotel doesn't deserve all the money that I paid, rating for sofitle hotel wasn't right.
Stayed 12 nights in Dec 2025

10/10 Excellent

Rosa

Stayed 4 nights in Dec 2025