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4.4 out of 5

"The hotel is looking tired. Rusty chairs on the balcony are not a great looked. " More

By a verified traveller on Tue 07 Feb 2023

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Hotel Description

You'll be connected to a shopping center at Sofitel Gold Coast Broadbeach, and within a short 5-minute stroll of The Oasis and The Star Gold Coast. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools, and a poolside bar.

The bistro, Bistro On3 Restaurant, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, spa tub, and free pool cabanas. Business amenities include a conference center, a business center, and limo/town car service. Other amenities include WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 5-star Broadbeach hotel include Gold Coast Convention and Exhibition Centre and Kurrawa Beach.

CLASSIC ROOM, 1 King Size Bed, River Views

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$212* Per night/room 12 Feb. - 13 Feb.

SUPERIOR ROOM, 2 Double Beds, Ocean Views

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SUPERIOR ROOM, 1 Queen Bed, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

CLASSIC ROOM, 2 Double Beds, River Views

Bed Count 2 Full Beds Maximum Occupancy 4 Max

LUXURY ROOM, 1 King Size Bed, Ocean Views, Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

SUPERIOR ROOM, 1 King Size Bed, Ocean Views

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Gold Coast Broadbeach ratings based on 556 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel Gold Coast Broadbeach

Everyone (299) Couples (154) Business (1) Family (93)
3 out of 5
The hotel is looking tired. Rusty chairs on the balcony are not a great looked.

Posted by on 7 Feb. 2023

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5 out of 5
Friendly and attentive staff, fabulous pool area with bar and exceptionally clean. Great location in the heart of Broadbeach

Posted by on 1 Feb. 2023

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4 out of 5
The service around the pool area was very disappointing. Need to have a barcode and more staff around the pool to serve food and drink. The pool needs more steps to get into far too, dangerous for all ages. Other than very happy and location was fantastic.

Posted by on 31 Jan. 2023

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4 out of 5
Very spacious and clean

Posted by on 28 Jan. 2023

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4 out of 5
Amenities could be better. Toothpaste/toothbrush is essential for 5 star hotel

Posted by on 26 Jan. 2023

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4 out of 5
No coffee or tea makings Shower door couldn’t be closed properly

Posted by on 24 Jan. 2023

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5 out of 5
A very good hotel in a good convenient location. What is NOT good for such a Hotel is having to paying an additional fee to access Wi-Fi. Not having all lifts access the Car-Park is also another annoying feature.

Posted by on 13 Jan. 2023

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Comment from Hotel Management

24 Jan. 2023 by Mayur Balsaraf

Bonjour Graham,We appreciate your kind feedback regarding your stay at the Sofitel Gold Coast Broadbeach. We also thank you for your constructive comments on the Wi-Fi and Car-parking services. We have shared your valued feedback with our leadership team for further review and make amendment where necessary.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsMayur BalsarafDirector of Rooms

1 out of 5
Wotif does not care about customer service at all. I spent most of my holiday trying to contacting them without it being rtesolved. Sofitel staff were amazing especially management. Sofitel 5 star for making my stay welcome and 1 star to wotif.

Posted by on 13 Jan. 2023

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Comment from Hotel Management

24 Jan. 2023 by Mayur Balsaraf

Bonjour Mary,We appreciate your kind feedback regarding your stay at the Sofitel Gold Coast Broadbeach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsMayur BalsarafDirector of Rooms

5 out of 5
Very close to the centre of broadbeach Clean facilities all great. I would have loved the gym to have more equipment

Posted by , from Greenacre on 10 Jan. 2023

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Comment from Hotel Management

24 Jan. 2023 by Mayur Balsaraf

Bonjour Lulu,We appreciate your kind feedback regarding your stay at the Sofitel Gold Coast Broadbeach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsMayur BalsarafDirector of Rooms

3 out of 5
Very welcoming and offered excellent service, refreshments in the foyer was a nice touch, However the bed was very bad and looked old and smelt dusty I was super disappointed for the price you pay and that was the standard of comfort, pillows were not great, guests expect high standard comfort and a feel of luxury when paying the price of a well recognised hotel.

Posted by on 3 Jan. 2023

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Comment from Hotel Management

24 Jan. 2023 by Mayur Balsaraf

Bonjour Robon,We appreciate your kind feedback regarding your stay at the Sofitel Gold Coast Broadbeach. However, we extend to you our sincere apology for your experience with our Housekeeping service. We have shared the feedback with our entire leadership team for review and make adjustments where necessary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsMayur BalsarafDirector of Rooms

About the Sofitel Gold Coast Broadbeach

Location 81 Surf Parade, Broadbeach, QLD 4218

Property Features

Sofitel Gold Coast Broadbeach offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi and wired Internet for a fee. A business center and limo/town car service are available. There are 10 meeting rooms available. A library, a terrace, and tour/ticket assistance are also featured at the luxury Sofitel Gold Coast Broadbeach. For a fee, parking is available. This 5-star Gold Coast hotel is smoke free.

  • 296 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Outdoor tennis courts - 1
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: Broadbeach South Light Rail Station (0.7 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sofitel Gold Coast Broadbeach offers 296 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Gold Coast hotel provides wired and wireless Internet access (WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Bistro On3 Restaurant - Overlooking the pool, this bistro serves breakfast only.

Room81 Restaurant - This restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 45 for adults and AUD 20 for children (approximately)
  • Fee for in-room wireless Internet: AUD 24.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 24.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 24.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 24.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 25.00 per night (in/out privileges)
  • Valet parking fee: AUD 55.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Gold
  • Sofitel Gold Coast Broadbeach
  • Sofitel Gold Hotel
  • Sofitel Gold Hotel Broadbeach Coast
  • Accor Gold Coast Broadbeach
  • Broadbeach Sofitel
  • Sofitel Broadbeach
  • Sofitel Gold Coast Broadbeach Hotel Broadbeach
  • Sofitel Gold Coast Broadbeach Hotel
  • Sofitel Gold Coast Broadbeach Hotel
  • Sofitel Gold Coast Broadbeach Broadbeach
  • Sofitel Gold Coast Broadbeach Hotel Broadbeach

You should know

  • Pool access available from 6:00 AM to 6:00 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.