Mantra Sierra Grand Deals & Reviews (Gold Coast, AUS)

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Gold Coast • 1 Room

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Mantra Sierra Grand, Gold Coast, current page

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4.3 out of 5

Very good!

See all 601 Wotif Reviews

"Nice room friendly staff. Good location. Nice restaurants nearby " More

By a verified traveller on Sat 23 Jan 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at Mantra Sierra Grand. Within just a 10-minute stroll, you'll find popular attractions like The Star Gold Coast and Pacific Fair Shopping Centre. Highlights at this beach aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy a flat-screen TV with cable channels, and each apartment features a washer/dryer, a balcony, and WiFi. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A DVD player, a coffee/tea maker, and in-room massages are also available. Weekly housekeeping is available.

Enjoy the fitness center, outdoor tennis court, spa tub, and sauna. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Attractions within a 15-minute walk of this 4.5-star Broadbeach aparthotel include Gold Coast Convention and Exhibition Centre and The Oasis.

One Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

AU$269* Per night/room 25 Jan. - 26 Jan.

Three Bedroom Ocean

Bed Count 1 King Bed Maximum Occupancy 7 Max

Two Bedroom Ocean

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Three Bedroom

Bed Count 1 King Bed Maximum Occupancy 7 Max

Mantra Sierra Grand ratings based on 601 Verified Reviews

Review Summary

4.3 out of 5 4.5 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Sierra Grand

4 out of 5

Nice room friendly staff. Good location. Nice restaurants nearby

Posted by Barry, from Brisbane on 23 Jan. 2021

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3 out of 5

The plumbing broke under the ink and we had to relocate into another room,,,also both rooms had no intercom to reception and the last room had no bin available and the bedroom tv was broken

Posted by a verified traveller on 12 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Sincerely, Rebecca Noyes General Manager

Thank you so much for taking the time to post this response in relation to your recent stay at Mantra Sierra Grand. I am sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. I assure you these have been addressed with the Maintenance Manager, to ensure this was an isolated occurrence. I sincerely offer my apologies that this hindered your time with the resort and for any inconvenience caused to your stay.

3 out of 5

We spent 4 nights here in a 2 bedroom apartment. The location is excellent being a short walk to the patrolled beach, and across the road from Pacific Fair. The apartment was a bit tired with chipped furniture, insufficient lighting in the bedrooms- no reading lamps. Only one small/ midsize TV with none in the master bedroom, although all the connections were there. The balcony furniture was dirty and chairs broken, the stovetop nobs were not all working, some of the crockery needed replacing eg only 2 breakfast bowls in a apartment for 4 people. When you are paying over 500 dollars per night this is not what you expect. Pools were good, friendly staff and parking was fine. I wouldn’t go back here again.

Posted by Alison, from Brisbane on 8 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Sincerely, Rebecca Noyes General Manager

Dear Alison, Thank you for taking the time to share your review on your recent stay at Mantra Sierra Grand Resort. We do pride ourselves on our dedication to provide well maintained, clean apartments and I am truly saddened that your stay was met with such disappointment. The concerns you have raised are certainly not our normal high standard and will be attended to ensure that the expected quality level in our apartments is upheld. Thank you for your feedback and I apologise for any inconvenience caused during your stay.

4 out of 5

Good location to Pacific Fair. Windows and air vents could have been cleaned better. Overall a pleasant stay.

Posted by Sarah on 24 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Sincerely, Rebecca Noyes General Manager

Dear Sarah, Thank you for taking the time to rate your recent stay with Mantra Sierra Grand. I am thrilled that you have discovered the joys of holidaying in Broadbeach and all that it has on offer. From the pristine beaches, restaurants & cafes, Star Casino, generous shopping and all of this within walking distance from our resort - what more could you need! We hope to welcome you back again soon.

2 out of 5

Mould in shower , carpet dirty pretty bad when we have to vacuum the room for ourselves

Posted by Fred, from Australia on 20 Nov. 2020

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Comment from Hotel Management

30 Dec. 2020 by Sincerely, Rebecca Noyes General Manager

Dear Fred, Thank you so much for taking the time to post this response. I am sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. I assure you these have been addressed with all Managers, to ensure this was an isolated occurrence.

4 out of 5

Posted by a verified traveller on 5 Sep. 2020

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Comment from Hotel Management

15 Oct. 2020 by Sincerely, Rebecca Noyes General Manager

Thank you for taking the time to post a review on your stay at Mantra Sierra Grand. We hope to have the opportunity to welcome you back again soon.

5 out of 5

This property is in a great location. The staff were friendly

Posted by Annie, from Brisbane, QLD on 30 Aug. 2020

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Comment from Hotel Management

15 Oct. 2020 by Sincerely, Rebecca Noyes General Manager

Dear Annie, Thank you for the five star review! We are pleased that you enjoyed your stay with us at Mantra Sierra Grand and look forward to hosting your next visit to the Gold Coast.

4 out of 5

Loved the location and how accessible it was to shopping, entertainment n doing and the facilities were amazing! Would stay there again.

Posted by Gene, from Brisbane Queensland on 24 Jul. 2020

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3 out of 5

Posted by a verified traveller on 18 Jul. 2020

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5 out of 5

The room was clean and well- kept, with a great view and a comfortable living space. It was an appropriately priced stay and the staff were helpful and friendly (:

Posted by Amy, from Coffs Harbour on 18 Jul. 2020

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About the Mantra Sierra Grand

Location 22 Surf Parade, Broadbeach, QLD 4218

Property Features

Mantra Sierra Grand offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a spa tub. WiFi is free in public spaces. A fitness center, a sauna, and tour/ticket assistance are also featured at the luxury Mantra Sierra Grand. Limited free parking is available on a first-come, first-served basis. This 4.5-star Gold Coast aparthotel is smoke free.

52 guestrooms or units
Dry cleaning
Self-service laundry
Front desk (limited hours)
Car service
Tour and ticket information
Garden
BBQ grill(s)
Elevator
No smoking on site

Family Friendly Amenities

Family property
Outdoor pool
Indoor pool
Free WiFi
Outdoor tennis court
Kitchen
Laundry facilities
Washer/dryer
Refrigerator
Microwave
DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

Airport: Coolangatta Airport (OOL) (25.2 km / 15.7 mi)
Metro station: Broadbeach South Light Rail Station (0.3 km / 0.2 mi)
Parking: Free self parking

Room Amenities

Mantra Sierra Grand offers 52 accommodations with washers/dryers and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Gold Coast aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

In-room kitchen
Washer and dryer
Private balcony
In-room dining (limited hours)
Flat-screen television
Cable channels
DVD player
Refrigerator
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Shower
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (weekly)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

Check-out by 10 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are available for AUD 40.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Debit cards not accepted
Staffed front desk
Property uses a professional cleaning service
Property is cleaned with disinfectant
Protective clothing is available for guests
Masks are available for guests
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless Internet: AUD 25 per day (rates may vary)
Fee for wireless Internet in public areas: AUD 15 per day (rates may vary)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Grand Mantra
Mantra Grand Sierra
Mantra Sierra
Mantra Sierra Grand
Mantra Sierra Grand Aparthotel
Mantra Sierra Grand Aparthotel Broadbeach
Mantra Sierra Grand Broadbeach
Sierra Grand Mantra
Sierra Mantra
Mantra Sierra Grand Broadbeach, Gold Coast
Mantra Sierra Broadbeach
Mantra Sierra Grand Aparthotel
Mantra Sierra Grand Broadbeach
Mantra Sierra Grand Aparthotel Broadbeach

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Mantra Sierra Grand