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4.8 out of 5

"Room dominated by a huge dog bed which was a surprise. (We didn’t take our dog). Had a unique odour when you first went into room but wasn’t a problem ... " More

By a verified traveller on Sun 14 Feb 2021

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Hotel Description

At Quest Robina, you'll be connected to a rail/subway station and 1.5 km (0.9 mi) from Robina Town Centre. Highlights at this luxury aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features an LCD TV with cable channels, along with free WiFi, a dining area, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. An espresso maker, free long-distance calls, and free local calls are also available.

This pet-friendly aparthotel offers free WiFi in public areas, dry cleaning/laundry services, and free newspapers in the lobby. Plus you'll find laundry facilities and an elevator. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 1:00 PM and on weekends between 7:00 AM and 1:00 PM. There's also self parking, along with the convenience of a free area shuttle.

Places within a 15-minute drive of this 4.5-star Robina aparthotel include The Star Gold Coast and Gold Coast Convention and Exhibition Centre.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$110* Per night/room 22 Mar. - 23 Mar.

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Executive

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

Two Bedroom Executive

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Robina ratings based on 11 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Quest Robina

Everyone (1) Couples (4) Family (8)
5 out of 5
Room dominated by a huge dog bed which was a surprise. (We didn’t take our dog). Had a unique odour when you first went into room but wasn’t a problem. Room was spotless and the bed was comfortable. Staff were so friendly would definitely stay again.

Posted by on 14 Feb. 2021

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4 out of 5
Very friendly & supportive staff. The location close to Robina mall & railway station.

Posted by , from NSW on 9 Jan. 2021

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5 out of 5
I have to compliment the counter staff on both afternoon and morning shifts. They were super friendly and helpful.

Posted by , from Brisbane on 22 Dec. 2020

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5 out of 5

Posted by on 3 Dec. 2020

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5 out of 5
Lovely, welcoming staff. Clean and spacious room.

Posted by , from QLD on 21 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Kieren

Dear Mishka, Many thanks for your great rreview. Very happy to hear how happy you were with our property and our beautiful reception team Take care & stay safe. Best regards, Kieren Verma Rooms Division Manager

5 out of 5
Excellent customer service, great apartment, spacious and exceptionally clean. Easy parking and would definitely stay again.

Posted by on 19 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Kieren Verma, Rooms Division Manager

Dear Traveller, Thank you for this fantastic review. Extremely happy to hear how much you enjoyed our apartments as well as the excellent customer service from the team. We hope to welcome you back some time soon. All the best and stay safe.

5 out of 5
The hotel and the staff were very good. The pillows were very high but it’s a minor thing. Good to have the free wifi and also to be able to cast from my phone to the tv using the wifi which allowed us to watch what we wanted. We would stay again next year for the Gold Coast Running Festival.

Posted by , from Brisbane on 7 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Reception

Thanks for your review Dion! I have taken on the feedback regarding the high profile pillows and we will be looking into providing our guests with the options for a medium/low profile alternative when requested. We look forward to welcoming you back Dion and I have made a note of your pillow preferences for future stays

4 out of 5
The rooms and facilities were excellent. Close to cbus stadium and train station.

Posted by , from Tamborine Mountain on 21 Aug. 2020

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Comment from Hotel Management

2 Sep. 2020 by Kieren Verma, Rooms Division Manager

Dear D, Thanks for the review. Glad you enjoyed the apartment and facilities at our property. You are absolutely correct our property is located in a very convenient location with easy access to restaurants, public transport and even CBUS stadium when games are on! Hope to see you back with us again soon.

5 out of 5
Very nice and clean place to stay. I like that you could have apartment rooms with a stove, fridge, pod machine, dishwasher etc.

Posted by on 9 Aug. 2020

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Comment from Hotel Management

2 Sep. 2020 by Kieren Verma, Rooms Division Manager

Thank you for the great review, this was a pleasure to read! Our brand new property is well regarded for its thorough cleaning regime to ensure each and every guest walks into an immaculately clean apartment. As we offer apartment solutions you are absolutely correct that we provide apartments armed with everything one could need for a home away from home experience. Glad you enjoyed your stay and we look forward to welcoming you back soon! :)

5 out of 5
Amazing facilities wonderful staff value for money we will be back when the borders allow us too! I look forward to it.

Posted by on 8 Aug. 2020

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Comment from Hotel Management

2 Sep. 2020 by Kieren Verma, Rooms Division Manager

Thank you for your fantastic comments & rating! We all have our fingers crossed on the borders reopening so that you will be able to visit us again. Looking forward to welcoming you back through our doors some time soon :)

Property Features

As a guest of Quest Robina, you'll find an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. WiFi is free in public spaces. An area shuttle within 5 kilometers, a shopping center shuttle, and a train station pick-up service are free. The luxury Quest Robina also features dry cleaning/laundry services and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast aparthotel is smoke free.

  • 80 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Varsity Lakes Station (6.4 km / 4 mi)
  • Metro station: Robina Station (0.5 km / 0.3 mi)
  • Property shuttles: Free area shuttle within 5 kilometers, train station pick-up, shopping center shuttle, and bus station shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Quest Robina offers 80 air-conditioned accommodations with washers/dryers and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests checking in with a pet must contact the hotel in advance, using the contact details found on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets: AUD 40 per accommodation, per day, plus a deposit of AUD 200 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 44 lbs)
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Car not required
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 35 per person (approximately)
  • Covered self parking fee: AUD 10 per night (in/out privileges)
  • Pet deposit: AUD 200 per stay
  • Pet fee: AUD 40 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 3.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Robina Robina
  • Quest Robina Aparthotel
  • Quest Robina Aparthotel Robina

You should know

  • Quest Robina offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.