4.4 out of 5

"Good layout,delightful gardens and pools,close to a Guinness pub. " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Crowne Plaza Surfers Paradise. You'll be 0.6 km (0.4 mi) from Surfers Paradise Beach and 2.4 km (1.5 mi) from Cavill Avenue. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.

LCD TVs with cable channels are featured in all 370 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Coffee/tea makers, free newspapers, and in-room massages are also available.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness centre, outdoor tennis court, spa tub, and pool loungers. Business travelers can take advantage of a meeting room and a business centre. Other amenities include free WiFi in public areas, a coffee shop/café, and spa services. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute drive of this 4.5-star Surfers Paradise hotel include Ripley's Believe It or Not and Timezone.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$125 per night

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Tower (SPA)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Tower (Spa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Surfers Paradise ratings based on 1,046 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise

Everyone (706) Couples (136) Business (7) Family (195) Other (1)
5 out of 5
It was great!!!! We really enjoyed the location, the room view was fantastic!!!

Posted by on 9 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by Sunny

Dear Anonymous, Thank you for your review, we are happy to read you enjoyed our location and the views. Your feedback is greatly appreciated and I will certainly pass this on to the leadership team to continue looking for opportunities to improve.

4 out of 5
Family had a wonderful time. Kids really enjoyed the pool and the spa. Wonderful experience, we would like to go back again.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by Joseph R - Front Office Manager

Dear Anonymous, I am very pleased your family enjoyed their stay with us. I hope to see you again soon. Kind regards Joseph Rudolph Front Office Manager

5 out of 5
Great experience, lovely staff fairly spacious. Good location too.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Alyshia- Manager on Duty

Dear Guest, Thank you for your wonderful review, we are pleased to hear you had a great experience with our staff. We hope to see you again in the near future. Kind Regards, Alyshia Manager on Duty

4 out of 5
Easiest, quickest check-in/out experience I’ve ever had. So peaceful and loved the huge bath. Great to stay somewhere with a balcony.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Alyshia- Manager on Duty

Dear Nat, Thank you for your review, we are pleased to hear you enjoyed your stay and your quick and easy check in and out experience. We would love to see you again on your next stay on the Gold Coast. Kind Regards, Alyshia Manager on Duty

3 out of 5
Didn’t know the hotel charges $16 per night in parking fees. This should be free considering the hotel is not in a great position to shops etc.

Posted by on 2 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Joseph R - Front Office Manager

Dear Anonymous, The parking charges are listed on the Wotif website, and also should be listed on the confirmation you received from them. I will follow up with them to ensure this is displayed. Kind regards Joseph Rudolph Front Office Manager

4 out of 5
Pleasant place to stay, attitude of staff was fantastic, drinks and food by the pool excellent. Revolving restaurant for breakfast is a must.

Posted by on 1 Feb. 2019

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Comment from Hotel Management

2 Feb. 2019 by Joseph R - Front Office Manager

Thank you Anonymous

3 out of 5
Great location & friendly staff. The hotel badly needs a refit indoor and outside. The damp smell on the 14th floor common areas / hallways needs to be addressed. Lunch menu wasn't that good. Seafood (calamari) was frozen then fried......for the price it should of been fresh

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Manager on Duty

Thank you for your review. It is very pleasing to know that our staff made a good impression on you, I will be sure to share your feedback with them. I am sorry to hear of the room condition, please be assured that I have passed your feedback on to the relevant departments. We provide ongoing maintenance in our rooms and hallways and we will most certainly look at this. We hope to see you again in the future. Kind regards Alyshia Manager on Duty

5 out of 5
Great room very nice to stay there. Definitely going to stay again

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Matt

Thank you for staying with us. We're glad to hear you enjoyed your stay.

4 out of 5
Nice modern looking hotel, great beach views. Very friendly staff. You have to pay parking on top of the hotel price which didn't say so online

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Matt

Thank you for your feedback. We hope to welcome you back in the future.

5 out of 5
Excellent service, friendly staff, great views verh happy overall

Posted by on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Joseph R - Front Office Manager

Dear Anonymous, Thank you for your review,we are pleased you enjoyed your stay. Kind regards Joseph Rudolph Front Office Manager

Property Features

Crowne Plaza Surfers Paradise offers its guests 2 the outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 370 guestrooms or units
  • 26 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (20.2 km / 12.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise offers 370 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides complimentary wired and wireless Internet access. LCD televisions come with cable channels and pay-per-view films. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving – Overlooking the ocean and pool, this restaurant serves lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34 for adults and AUD 16 for children (approximately)
  • Self-parking fee: AUD 18 per day
  • Valet parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise
  • Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.