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4.1 out of 5

"Just a big thank you for being so professional in all ways. " More

By a verified traveller on Sun 23 Aug 2020

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Hotel Description

A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise. Within a 20-minute stroll, you'll find Surfers Paradise Beach and Gold Coast Convention and Exhibition Centre. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

LCD TVs with cable channels are featured in all 269 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include bathrobes and free toiletries. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness center, outdoor tennis court, spa tub, and pool loungers. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and spa services. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.

Superior Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed (Ocean)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite, 1 King Bed, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Surfers Paradise ratings based on 390 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise

Everyone (244) Couples (51) Family (67)
5 out of 5
Just a big thank you for being so professional in all ways.

Posted by on 23 Aug. 2020

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Comment from Hotel Management

29 Aug. 2020 by Ryan A

Dear Guest, Thank you kindly for taking a moment to share your review. We do appreciate your feedback and we hope to have the chance to welcome you back again. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5

Posted by on 23 Aug. 2020

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Comment from Hotel Management

23 Aug. 2020 by Ryan A

Dear Guest, Thank you kindly for taking a moment to share your rating with us. We do hope to welcome you back again in the future. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

4 out of 5

Posted by on 21 Aug. 2020

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Comment from Hotel Management

21 Aug. 2020 by Ryan A

Dear Guest, Thank you kindly for taking a moment to share your rating with us. We do hope to welcome you back again in the future. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5

Posted by on 20 Aug. 2020

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Comment from Hotel Management

21 Aug. 2020 by Ryan A

Dear Guest, Thank you kindly for taking a moment to share your rating with us. We do hope to welcome you back again in the future. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5
Great service very clean rooms with amazing view easy access to trams and short distance to the heart of surfers

Posted by , from Burleigh Waters on 17 Aug. 2020

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Comment from Hotel Management

17 Aug. 2020 by Ryan A

Dear Michelle, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5
The room was just lovely. Really large. Beautiful bathroom. And the staff were fabulous and so friendly. We will definitely stay there again. 5/5

Posted by , from Brisbane on 16 Aug. 2020

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Comment from Hotel Management

17 Aug. 2020 by Ryan A

Dear Deb, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

4 out of 5
Great location with lovely views, good room and service

Posted by , from Brisbane on 15 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by Ryan A

Dear Rachel, Thank you kindly for taking a moment to share your review. We do appreciate your feedback and we hope to have the chance to welcome you back again. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

4 out of 5
Our bin in our room had rubbish in it when we arrived.

Posted by , from Gleneagle on 15 Aug. 2020

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Comment from Hotel Management

15 Aug. 2020 by Ryan A

Dear Lisa, Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5
The room was a good size. Great views. The bar food was nice

Posted by , from Brisbane on 13 Aug. 2020

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Comment from Hotel Management

14 Aug. 2020 by Ryan A

Dear Sarah, Thank you kindly for taking a moment to share your review. We do appreciate your feedback and we hope to have the chance to welcome you back again. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

4 out of 5
Clean, pleasant staff, sizeable bathroom and nice coffee machine- handy position but maybe getting a little tired

Posted by on 8 Aug. 2020

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Comment from Hotel Management

8 Aug. 2020 by Ryan A

Dear Guest, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

Property Features

As a guest of Crowne Plaza Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Crowne Plaza Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • 2 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Coolangatta Airport (OOL) (27 km / 16.7 mi)
  • Metro station: Florida Gardens station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise offers 269 accommodations with minibars and safes. Rooms open to furnished balconies. LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34.00 for adults and AUD 16.00 for children (approximately)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Valet parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.