4.4 out of 5

"Good layout,delightful gardens and pools,close to a Guinness pub. " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Crowne Plaza Surfers Paradise. Within a 10-minute stroll you'll find Surfers Paradise Beach and Timezone within a 30-minute walk. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.

LCD TVs with cable channels are featured in all 370 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Coffee/tea makers, free newspapers, and in-room massages are also available.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness centre, outdoor tennis court, spa tub, and pool loungers. Business travelers can take advantage of a meeting room and a business centre. Other amenities include free WiFi in public areas, a coffee shop/café, and spa services. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Ripley's Believe It or Not.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$149 per night

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Tower (SPA)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Tower (Spa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Surfers Paradise ratings based on 1,003 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise

Everyone (663) Couples (136) Business (7) Family (195) Other (1)
5 out of 5
Comfortable overnight stay. Staff were helpful and friendly - overall an enjoyable stay at the right price.

Posted by on 7 Dec 2018

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Comment from Hotel Management

8 Dec 2018 by Manager

Dear Anonymous, Thank you for your review. It is very pleasing to know that our staff made such a good impression on you, I will be sure to share your feedback with them. We hope to see you again in the future. Kind regards, Romeo Manager on Duty

3 out of 5

Posted by on 29 Nov 2018

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Comment from Hotel Management

30 Nov 2018 by Matt

Thank you for your review.

5 out of 5
Very courteous and pleasant staff Helpful in services offered by hotel

Posted by , from Yamba on 29 Nov 2018

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Comment from Hotel Management

30 Nov 2018 by Matt

Thank you for your kind feedback. We hope to welcome you back in the near future.

5 out of 5
Staff that checked us in were unsure of what deal we had and wanted to over charge us

Posted by on 28 Nov 2018

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Comment from Hotel Management

2 Dec 2018 by Matt

We're sorry to hear that there was some confusion regarding your booking. We will ensure our team members receive further training where required. We hope to welcome you back to our property soon.

5 out of 5
good location, great connectivity . Nice hotel. very close to surfers paradise and restaurents

Posted by on 26 Nov 2018

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Comment from Hotel Management

27 Nov 2018 by Manager

Dear Anonymous, Thank you for your review, we are pleased to know that you enjoyed our location and look forward to welcoming you back again. Kind regards, Romeo Manager on Duty

5 out of 5
Nice hotel, stayed in the Gold tower. Room was a bit dated but was still fantastic. The room was great. Plenty of space and a partial ocean view. Will definitely be back.

Posted by on 26 Nov 2018

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Comment from Hotel Management

27 Nov 2018 by Manager

Dear Anonymous, Thank you for sharing your experience and review. We are happy to read that you found your room to be spacious. We look forward to welcoming you back next time. Kind Regards, Romeo Manager on Duty

4 out of 5

Posted by on 23 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Manager on Duty

Dear Anonymous, Thank you for your review. We hope to see you back again soon. Kind Regards, Romeo Manager on Duty

4 out of 5
All the staff we dealt with were very helpful. The food selection at the breakfast buffets is very, very good. The room upgrade was very much appreciated. The only gripe I have is that the mattresses are too soft, but that may be just a personal issue for me as I'm carrying a serious back injury. The bedding could well be fine for most people. If I was assured of a firm mattress I would definitely stay there again.

Posted by on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Duty

Thank you for your review

4 out of 5
Lovely pleasant stay. Staff were delightful. Woken at night by young people playing music at 3am. And a forgotten coffee with room service however neither things would deter me from coming back. Staff were very friendly and helpful which does influence me to return

Posted by , from Brisbane on 3 Nov 2018

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Comment from Hotel Management

4 Nov 2018 by Matt

Thank you for your kind feedback Laura. We're sorry to hear that your stay was disrupted, and hope we were able to resolve the issue. We have security on site until late each night, and certainly don't tolerate loud noise. We look forward to welcoming you back.

4 out of 5
I really enjoyed my stay at the hotel, everything was great! The only issue I had was with the wifi/cellphone reception inside the hotel was not good.

Posted by , from Coolangatta on 1 Nov 2018

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Comment from Hotel Management

2 Nov 2018 by Duty M

Dear Alice, Thank you for your review. We are happy you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind regards, Romeo Manager on Duty

Property Features

Crowne Plaza Surfers Paradise offers its guests 2 the outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 370 guestrooms or units
  • 26 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (20.2 km / 12.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise offers 370 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides complimentary wired and wireless Internet access. LCD televisions come with cable channels and pay-per-view films. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving – Overlooking the ocean and pool, this restaurant serves lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34 for adults and AUD 16 for children (approximately)
  • Self-parking fee: AUD 16.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise
  • Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.