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4.3 out of 5

"Staff were lovely and very accommodating. Room was beautiful and views lovely. " More

By a verified traveller on Sun 31 May 2020

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Crowne Plaza Surfers Paradise. Within a 20-minute stroll, you'll find Surfers Paradise Beach and Gold Coast Convention and Exhibition Centre. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

LCD TVs with cable channels are featured in all 269 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include bathrobes and free toiletries. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness center, outdoor tennis court, spa tub, and pool loungers. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and spa services. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$110* Per night/room 7 Jun. - 8 Jun.

Superior Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Ocean View (SPA)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Surfers Paradise ratings based on 984 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise

Everyone (722) Couples (97) Business (7) Family (133) Other (1)
5 out of 5
Staff were lovely and very accommodating. Room was beautiful and views lovely.

Posted by , from Gold Coast on 31 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Ryan A

Dear Cassie, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5
Location of the hotel. Friendliness of staff and helpful when we had to cut short our stay.

Posted by on 25 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Matt

Thanks for your positive review. We hope to welcome you back at a later date!

5 out of 5

Posted by on 11 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Joseph Rudolph Front Office Manager

Thank you for your rating

1 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Ryan A

Dear Guest, Thank you kindly for taking a moment to share your rating with us. We do hope to be able to welcome you back again in the future. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

8 Mar. 2020 by Ryan A

Dear Guest, Thank you kindly for taking a moment to share your rating with us. We do hope to be able to welcome you back again in the future. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

1 out of 5
Property was fine, reception staff lovely. The honesty of the cleaning staff is very questionable. Left something in room, rung after were left to advise and it went missing. Lock everything up as your valuables are very quick to disappear.

Posted by on 25 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Crowne Plaza

Good Morning Andrea, Thank you for you review. Our housekeeping team has tried to contact you with regards to the items from your room. A full investigation was conducted at the hotel level, including security camera checks. If you would like to discuss this in further detail, please contact us at your earliest convenience. Kindest regards Jayde Keong Manager on Duty

4 out of 5

Posted by on 24 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Joseph R

Thank you for your rating Kind regards Joseph Rudolph Front Office Manager - Crowne Plaza Surfers Paradise

4 out of 5
Love the hotel. Hate the cost of parking when your staying over a few nights it adds up.$56 for two nights is a lot.

Posted by , from Ballina on 23 Feb. 2020

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Comment from Hotel Management

8 Mar. 2020 by Ryan A

Dear Jay, Thank you kindly for taking a moment to share your review. We do hope to welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

5 out of 5
Comfortable bed, quiet, good location for GLink tram station, plenty of parking (with cost) good bfast menu, attentive staff with a smile.

Posted by , from Shailer Park on 23 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Joseph R

Dear Tarms, Thank you for your review and rating, We are please you enjoyed your stay and are especially happy our staff made a positive impression. We hope you can return soon. Kind regards Joseph Rudolph Front Office Manager - Crowne Plaza Surfers Paradise

4 out of 5
It's looking a little dated these days. Time for a refresh.

Posted by on 20 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Ryan A

Dear Guest, Thank you kindly for taking the time to share your review with us. We appreciate your feedback as it allows us to grow and better develop our Hotel and Brand. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.

Property Features

As a guest of Crowne Plaza Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Crowne Plaza Surfers Paradise. For a fee, parking is available. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • 2 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (29.7 km / 18.4 mi)
  • Metro station: Florida Gardens station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise offers 269 accommodations with minibars and safes. Rooms open to furnished balconies. LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34 for adults and AUD 16 for children (approximately)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Valet parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.