4.6 out of 5

"Lovely view from the room. Excellent service. Room was comfortable. The aircon was a little frustrating. " More

By a verified traveller on Fri 20 Oct 2017

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Crowne Plaza Surfers Paradise. You'll be 1.7 km (1 mi) from Surfers Paradise Beach and 1.8 km (1.1 mi) from Cavill Avenue. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.

LCD TVs with cable channels are featured in all 370 rooms, and you can enjoy furnished balconies, WiFi, and wired Internet. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Coffee/tea makers, free newspapers, and in-room massages are also available.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness centre, outdoor tennis court, spa tub, and pool loungers. Business travelers can take advantage of a meeting room and a business centre. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 30-minute drive of this 4.5-star Surfers Paradise hotel, attractions include Sea World and Warner Bros. Movie World.

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$124 per night

Superior Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, Tower (Spa.)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Surfers Paradise ratings based on 3,026 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Lovely view from the room. Excellent service. Room was comfortable. The aircon was a little frustrating.

Posted by on 20 Oct 2017

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4 out of 5
It was a very nice hotel close to the beach and the staff were very friendly

Posted by on 16 Oct 2017

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3 out of 5

Great location.

Common areas and outdoor areas are nice. Rooms need a bit of refurbishment. Beds are comfortable and nice and clean.

Posted by on 30 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi there, Thanks for your comments. We are pleased to hear that you found the outdoor and common areas enjoyable. We hope to welcome you back again soon.

5 out of 5

Great room with wonderful views convenient access

Enjoyed the room with great views. Convenient location close to light rail and surfers amenities. A short but relaxing break would have liked to have enjoyed longer stay. Wondeful breakfast with wait staff eager to please. Thank you

Posted by on 29 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi there, Thanks for your review. We are so pleased to hear you enjoyed the room and the view, and that the staff were helpful. We can't wait to welcome you back again soon!

3 out of 5

Hotel beautiful BUT ... NO internet ?!

Pros: Nice rooms!
Cons: Internet and staff attitude. No-one took down my complaints
If the digital age is not you then this hotel is for you. Otherwise - find a modern fit-out with the modern facilities which is reliant on and requires internet

Posted by on 29 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi there, Thank you for sharing your feedback. We are pleased to read that you found the rooms to be nice. We are disappointed to hear you had difficulty with the internet. We have wireless internet throughout the hotel and wired internet in rooms. We also have a business centre in-house which also has internet available. We do hope we can welcome you back soon to offer you a better experience. Thank you, Sunil - Rooms Division Manager

2 out of 5

Mediocrity at its finest

Look, it is an alright place to stay. Be aware the Free WiFi is terrible (unless you pay extra), the rooms feel out of date, the movies didn’t quite work and the beds feel like they used to be a jumping castle. There are many better places to stay with your family that won’t charge for extras that should be included and can give you a good nights sleep.

Posted by , from Brisbane on 28 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi Michael, Thank you for taking the time to provide us with your review. I am disappointed to read you did not enjoy your stay and assure you these issues will be addressed. I agree internet speed does get impacted on peak periods like long weekends when we have more than 50 devices trying to stream at the same time. Due to this, we do offer a great alternative of a premium speed pack similar to residential internet service providers. We do hope you choose to visit us again so we can offer you a better experience. Thank you, Sunil - Rooms Division Manager

5 out of 5

One of the best Hotel

Pros: The beautiful entrance, staff, and especially everything was so clean. I especially want to thank Yvonne the cleaning lady, she was the best.
Cons: The beds are way to soft my back problems.
Location: The tram stop was in front of the hotel, all the shops were so close
When we arrived the staff was so very helpful, our bags were in our rooms, the rooms were very clean and tidy, then we ask the staff to give us directions to theme parks, transportation, and everything was explain so clear and easy to understand.

Posted by , from Melbourne on 24 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi Dina, Thanks so much for your comments. We are so pleased to hear that you found the staff helpful and the hotel in a convenient location. We can't wait to welcome you back again soon.

5 out of 5

Stayed overnight on our way to Sydney.

Pros: I liked the view from our hotel room and the cleanliness.
Cons: The air-conditioning was a bit odd. Found it to be stuffy at times.
Location: Near the beach, Broadbeach, the Casino. Very central.
From check-in to check-out, staying at the Crowne was a really great experience. The staff were all friendly. We had room service for dinner and it was divine! We recommend if you stay there to try some of their in-house restaurants.

Posted by , from Sydney, NSW on 24 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi Kelly, Thanks so much for sharing your feedback. We are so pleased to hear that you enjoyed the quality of our room service and in-house restaurants. We are so proud to hear that you found staff to be friendly and helpful. We can't wait to welcome you back again soon!

5 out of 5

Perfect!

Pros: Views, room and pools.
Cons: Tell people about towels for pool
Location: Great location by tram stop
Only stayed one night able top park and leave car, walked to surfers along beach and used tram, stop right outside hotel. Guess if staying longer not close to main shops and restraunts, but quiet, lovely grounds,pool gym etc.

Posted by , from queenslanders on 20 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Hi Gilly family, Thanks so much for your review. We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

5 out of 5
Staff were lovely, view amazing and the seafood buffet a must.

Posted by on 20 Sep 2017

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Comment from Hotel Management

6 Oct 2017 by Sunil - Rooms Division Manager

Thanks so much for your review! We are so pleased to hear that you enjoyed your experience with us! We can't wait to welcome you back again soon!

Property Features

Crowne Plaza Surfers Paradise offers its guests 2 the outdoor swimming pools, an outdoor tennis court, a jacuzzi, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business centre and a meeting room are available. Tour or ticket assistance, multilingual staff, and a garden are also featured at the luxury Crowne Plaza Surfers Paradise. Parking is available for a fee.

  • 370 guestrooms or units
  • 26 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (20.2 km / 12.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise offers 370 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. Surfers Paradise's hotel provides wired and wireless Internet access for a surcharge. LCD televisions come with Cable channels and pay-per-view films. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving – Overlooking the ocean and pool, this restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 19 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 19 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise
  • Crowne Plaza Surfers Paradise Gold Coast
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.