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Crowne Plaza Surfers Paradise, an IHG Hotel

4.5-star property
2807 Gold Coast Highway, Surfers Paradise, QLD 1800 796 370
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4.1 out of 5
Very good!
See all 391 wotif Reviews

"Spacious room and ensuite. Friendly and helpful staff. Provided extra tea/coffee on request. Loved the vibe at the new sports bar located just behind ... " More

By a verified traveller on Thu 22 Sep 2022

Points Of Interest

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Hotel Description

A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise, an IHG Hotel. Within a 20-minute stroll, you'll find Gold Coast Convention and Exhibition Centre and Surfers Paradise Beach. Highlights at this hotel include in-room free WiFi, free Internet, and furnished balconies.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, 24-hour gym, outdoor tennis court, and spa tub. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Pacific Fair Shopping Centre.

Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$190* Per night/room 10 Oct. - 11 Oct.

Room, 1 King Bed, Ocean View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Low Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Surfers Paradise, an IHG Hotel ratings based on 391 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise, an IHG Hotel

Everyone (213) Couples (64) Family (74)
5 out of 5
A great hotel.

Posted by , from Speers Point on 25 Sep. 2022

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Comment from Hotel Management

25 Sep. 2022 by Res

Good Morning,Thank you for your great feedback, So nice you had an amazing stay. I will pass it onto our Management Team. We look forward to welcoming you back to the Crowne Plaza Surfers Paradise.Have a great day.

4 out of 5
Spacious room and ensuite. Friendly and helpful staff. Provided extra tea/coffee on request. Loved the vibe at the new sports bar located just behind - Shooeys. Good food too. Unfortunately areas such as pool and Shooeys spoilt by large numbers of children running around with limited parent control. Didn’t think we were booking into a family resort.

Posted by on 22 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Darren

Dear Kathryn,Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.

4 out of 5
Great all round stay though the photos advertised are deceiving especially of the pool area. Amazing breakfast buffet and rooms are clean and of a very good standard. Pricing is a little steep compared to other hotels but on the whole it was not bad

Posted by on 9 Sep. 2022

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Comment from Hotel Management

9 Sep. 2022 by Darren

Dear Anthony,Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.

5 out of 5
Friendliness of staff, willingness to assist of staff, no issues at all.

Posted by on 8 Sep. 2022

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Comment from Hotel Management

8 Sep. 2022 by Darren

Dear Belinda,Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

5 out of 5
Young man, Hayden, at reception was most welcoming and made us feel special. Room was large and a view from every direction and very clean. Light rail station is just outside and hotel is close to a lot of restaurants at Broadbeach, the casino and Pacific Fair. Loved our stay here.

Posted by on 7 Sep. 2022

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Comment from Hotel Management

8 Sep. 2022 by Darren

Dear Ray, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

5 out of 5
Right near the beach, easy parking, friendly staff and good dining options. Excellent amenities and a fab view with the clean, spacious room - will definitely be back :)

Posted by on 4 Sep. 2022

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Comment from Hotel Management

5 Sep. 2022 by Res

Thank you for your great feedback it is really appreciated.Look forward to welcoming you back with us.

3 out of 5
The stay was nice, but we didn’t have any cutlery in our room so when we did bring food back we had to use the tea spoons for coffee/tea. A clothes wrack in the room would be good just for the option to hang clothes out rather than using the dryers. An option for listening to music in the room would be beneficial too. Otherwise the stay was good but it didn’t feel worth the amount we paid.

Posted by on 4 Sep. 2022

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Comment from Hotel Management

5 Sep. 2022 by Res

Good Afternoon,Thank you for your feedback, I will pass on your suggestions to our Management Team here at the Crowne Plaza Surfers Paradise.I hope you have a great day.

5 out of 5
Great place

Posted by on 2 Sep. 2022

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Comment from Hotel Management

3 Sep. 2022 by Darren

Dear Lisa,Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

2 out of 5
욕조 청소 안되잇고 카펫도 청소기 안되잇고 샴푸도 안주고 .. 넘 더러웟다

Posted by on 23 Aug. 2022

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Comment from Hotel Management

24 Aug. 2022 by Darren

Dear Hey jin,Thank you for taking the time to share your review with us. We appreciate your feedback, as this will allow us to grow and better develop our Hotel and Team. We are disappointed to see that your recent stay with us was not enjoyable. Your feedback will be shared with our Leadership team for review. Thank you again and we truly hope to get another chance to warmly welcome you back again in the future.

2 out of 5
This hotel is in desperate need of an up grade. Our accommodation wad disappointing for the price we paid and on top of that you charge for parking. Need to get rid of the swipe card system on exit from carpark as guest returned their cards and couldnt get out. This created as hazard with cars backed back and with the roller door, needs urgent attention.

Posted by on 22 Aug. 2022

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Comment from Hotel Management

22 Aug. 2022 by Darren

Dear Bruce,Thank you for taking the time to share your review with us. We appreciate your feedback, as this will allow us to grow and better develop our Hotel and Team. We are disappointed to see that your recent stay with us was not enjoyable. Your feedback will be shared with our Leadership team for review. Thank you again and we truly hope to get another chance to warmly welcome you back again in the future.

About the Crowne Plaza Surfers Paradise, an IHG Hotel

Location 2807 Gold Coast Highway, Surfers Paradise, QLD 4217

Property Features

As a guest of Crowne Plaza Surfers Paradise, an IHG Hotel, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Florida Gardens station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Electric kettle
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39.00 for adults and AUD 19.50 for children (approximately)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.