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4.2 out of 5

"The staff were very friendly " More

By a verified traveller on Sun 26 Mar 2023

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Hotel Description

A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise, an IHG Hotel. Within a 20-minute stroll, you'll find Gold Coast Convention and Exhibition Centre and Surfers Paradise Beach. Highlights at this hotel include in-room free WiFi, free Internet, and furnished balconies.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, 24-hour gym, outdoor tennis court, and spa tub. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.

Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$155* Per night/room 30 Mar. - 31 Mar.

Room, 1 King Bed, Ocean View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Low Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Surfers Paradise, an IHG Hotel ratings based on 392 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise, an IHG Hotel

Everyone (174) Couples (79) Family (94)
5 out of 5
The staff were very friendly

Posted by on 26 Mar. 2023

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Comment from Hotel Management

26 Mar. 2023 by Ruhan

Dear YvonneThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

4 out of 5
An easy stay

Posted by on 25 Mar. 2023

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26 Mar. 2023 by Ruhan

Dear LarryThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

5 out of 5
Loved our stay it's just to far from everything unless you tram it.

Posted by on 19 Mar. 2023

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Comment from Hotel Management

20 Mar. 2023 by Ruhan

Dear VictoriaThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

5 out of 5
Staff were friendly, room was extremely clean, pool area was lovely

Posted by on 19 Mar. 2023

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Comment from Hotel Management

20 Mar. 2023 by Ruhan

Dear MarisaThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

4 out of 5
The check in, the room and staff were 1st class. There was one major disappointment though. The buffet breakfast was very very poor. The 1st problem, they lost our booking. The only table available still had used dishes and cutlery on the table. They stayed on the table for our entire meal. The hot buffet was not even warm and half of the serving dishes were empty, and stayed empty till I asked if they had stopped serving. No scrambled eggs, bacon cold, sausages were ok, no mushrooms, cold tomatoes and the fried eggs I ordered were delivered to the table, stone cold. It is quite obvious there were not enough staff. They looked tired and frustrated. Management needs to look very closely at staffing levels and put the staff consideration first. This will ensure happy customers and a return to share holders will be delivered. Overall rating of Relish breakfast, 1 out of 10.

Posted by on 13 Mar. 2023

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Comment from Hotel Management

14 Mar. 2023 by Alex

Dear Steve,Thank you for taking the time to share your review with us. We appreciate your feedback and this will allow us to grow and better develop our Hotel and Team. We are disappointed to see that your recent stay with us was not enjoyable and up to our normal IHG Crowne Plaza standards. Your feedback will be shared with our Leadership team for review. Thank you again and we truly hope to get another chance to warmly welcome you back again in the future.

2 out of 5
Property itself was nice but service was disappointing. The first night we stayed we asked front desk for a recommendation to a good restaurant nearby. After waiting 2 minutes for a reply, I asked if they were just doing a Google search. They admitted “yes” and I said not to worry, I can just do that myself. The next morning I ordered poached eggs on gluten free toast for my wife for breakfast. I articulated the gluten free again when confirming the order. When the meal arrived we asked if the toast was gluten free. After checking with the kitchen, the staff member confirmed it was not and luckily my wife avoided becoming very sick.

Posted by on 12 Mar. 2023

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Comment from Hotel Management

14 Mar. 2023 by Alex

Dear Damian,Thank you for taking the time to share your review with us. We appreciate your feedback and this will allow us to grow and better develop our Hotel and Team. We are disappointed to see that your recent stay with us was not enjoyable and up to our normal IHG Crowne Plaza standards. Your feedback will be shared with our Leadership team for review. Thank you again and we truly hope to get another chance to warmly welcome you back again in the future.

5 out of 5
We just enjoyed the view, service, luxury and food!

Posted by on 12 Mar. 2023

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13 Mar. 2023 by Ruhan

Dear RichardThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

4 out of 5
Over all we really enjoyed our 2 night stay! The staff were very friendly and took care of us when we arrived early for check in. The breakfast buffet was surprisingly very good, fresh fruit and everything breakfast. Pool was clean with shady areas. The only thing that is a must is a USB port in the room, we had to charge our phones in the lobby, traveling from Canada we didn't have an adapter. We weren't impressed with the coffee machine, but we made do with freeze dried coffee and a kettle. Overall, so happy to enjoy the Gold Coast! 🤗

Posted by on 7 Mar. 2023

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Comment from Hotel Management

8 Mar. 2023 by Alex

Dear Lori,Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.

5 out of 5

Posted by on 4 Mar. 2023

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5 out of 5
Enjoyed the whole place, Been staying here since 2003, it's great.

Posted by on 3 Mar. 2023

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Comment from Hotel Management

4 Mar. 2023 by Alex

Dear Dean,Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

About the Crowne Plaza Surfers Paradise, an IHG Hotel

Location 2807 Gold Coast Highway, Surfers Paradise, QLD 4217

Property Features

As a guest of Crowne Plaza Surfers Paradise, an IHG Hotel, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Florida Gardens station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Electric kettle
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.