A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise, an IHG Hotel. Within a 20-minute stroll, you'll find Gold Coast Convention and Exhibition Centre and Surfers Paradise Beach. Highlights at this hotel include in-room free WiFi, free Internet, and furnished balconies.
The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, 24-hour gym, outdoor tennis court, and spa tub. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.
Crowne Plaza Surfers Paradise, an IHG Hotel ratings based on 392 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Crowne Plaza Surfers Paradise, an IHG Hotel
Everyone (174)Couples (79)Family (94)
5 out of 5
The staff were very friendly
Posted by Yvonne on 26 Mar. 2023
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Comment from Hotel Management
26 Mar. 2023
by Ruhan
Dear YvonneThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.
4 out of 5
An easy stay
Posted by Larry on 25 Mar. 2023
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Comment from Hotel Management
26 Mar. 2023
by Ruhan
Dear LarryThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.
5 out of 5
Loved our stay it's just to far from everything unless you tram it.
Posted by Victoria on 19 Mar. 2023
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Comment from Hotel Management
20 Mar. 2023
by Ruhan
Dear VictoriaThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.
5 out of 5
Staff were friendly, room was extremely clean, pool area was lovely
Posted by Marisa on 19 Mar. 2023
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Comment from Hotel Management
20 Mar. 2023
by Ruhan
Dear MarisaThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.
4 out of 5
The check in, the room and staff were 1st class.
There was one major disappointment though. The buffet breakfast was very very poor.
The 1st problem, they lost our booking. The only table available still had used dishes and cutlery on the table. They stayed on the table for our entire meal.
The hot buffet was not even warm and half of the serving dishes were empty, and stayed empty till I asked if they had stopped serving. No scrambled eggs, bacon cold, sausages were ok, no mushrooms, cold tomatoes and the fried eggs I ordered were delivered to the table, stone cold.
It is quite obvious there were not enough staff. They looked tired and frustrated.
Management needs to look very closely at staffing levels and put the staff consideration first. This will ensure happy customers and a return to share holders will be delivered.
Overall rating of Relish breakfast, 1 out of 10.
Posted by Steve on 13 Mar. 2023
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Comment from Hotel Management
14 Mar. 2023
by Alex
Dear Steve,Thank you for taking the time to share your review with us. We appreciate your feedback and this will allow us to grow and better develop our Hotel and Team. We are disappointed to see that your recent stay with us was not enjoyable and up to our normal IHG Crowne Plaza standards. Your feedback will be shared with our Leadership team for review. Thank you again and we truly hope to get another chance to warmly welcome you back again in the future.
2 out of 5
Property itself was nice but service was disappointing. The first night we stayed we asked front desk for a recommendation to a good restaurant nearby. After waiting 2 minutes for a reply, I asked if they were just doing a Google search. They admitted “yes” and I said not to worry, I can just do that myself. The next morning I ordered poached eggs on gluten free toast for my wife for breakfast. I articulated the gluten free again when confirming the order. When the meal arrived we asked if the toast was gluten free. After checking with the kitchen, the staff member confirmed it was not and luckily my wife avoided becoming very sick.
Posted by Damian on 12 Mar. 2023
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Comment from Hotel Management
14 Mar. 2023
by Alex
Dear Damian,Thank you for taking the time to share your review with us. We appreciate your feedback and this will allow us to grow and better develop our Hotel and Team. We are disappointed to see that your recent stay with us was not enjoyable and up to our normal IHG Crowne Plaza standards. Your feedback will be shared with our Leadership team for review. Thank you again and we truly hope to get another chance to warmly welcome you back again in the future.
5 out of 5
We just enjoyed the view, service, luxury and food!
Posted by Richard on 12 Mar. 2023
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Comment from Hotel Management
13 Mar. 2023
by Ruhan
Dear RichardThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.
4 out of 5
Over all we really enjoyed our 2 night stay! The staff were very friendly and took care of us when we arrived early for check in. The breakfast buffet was surprisingly very good, fresh fruit and everything breakfast. Pool was clean with shady areas. The only thing that is a must is a USB port in the room, we had to charge our phones in the lobby, traveling from Canada we didn't have an adapter. We weren't impressed with the coffee machine, but we made do with freeze dried coffee and a kettle. Overall, so happy to enjoy the Gold Coast! 🤗
Posted by Lori on 7 Mar. 2023
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Comment from Hotel Management
8 Mar. 2023
by Alex
Dear Lori,Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.
5 out of 5
Posted by elyse on 4 Mar. 2023
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5 out of 5
Enjoyed the whole place, Been staying here since 2003, it's great.
Posted by Dean on 3 Mar. 2023
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Comment from Hotel Management
4 Mar. 2023
by Alex
Dear Dean,Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.
About the Crowne Plaza Surfers Paradise, an IHG Hotel
As a guest of Crowne Plaza Surfers Paradise, an IHG Hotel, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.
1 building
269 guestrooms or units
26 levels
Deli
Childcare (surcharge)
Poolside lounge chairs
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Water dispenser
Lockers available
Bar or lounge
Coffee shop
1 conference room
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Outdoor tennis courts - 1
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, High-speed internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired internet
Metro station: Florida Gardens station (0.1 km / 0.1 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Private balcony (furnished)
In-room dining (24 hours)
LCD television
Digital channels
Refrigerator
Espresso maker
Electric kettle
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 65.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place and guests are provided with hand sanitizer.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
LGBTQIA friendly
Credit card pre-authorisation
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
Self parking fee: AUD 18 per day (in/out privileges)
Rollaway bed fee: AUD 65.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel
You should know
Pool access available from 7:00 AM to 9:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Crowne Plaza Surfers Paradise, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Crowne Plaza Surfers Paradise, an IHG Hotel uses enhanced cleaning measures, and ensures social distancing.
On-site self-parking (AUD 18 per day; includes in/out privileges)
Yep, Crowne Plaza Surfers Paradise, an IHG Hotel is a short 20-minute walk from Surfers Paradise Beach.
Crowne Plaza Surfers Paradise, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.
A hot tub and pool-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Surfers Paradise, an IHG Hotel.
You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Crowne Plaza Surfers Paradise, an IHG Hotel is a hit with families.
Yeah, travelers give a thumbs up to the buffet brekkie here! Served daily from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a day full of adventure.
No, but there's an airport shuttle for a fee.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
