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4.5 out of 5

"great facilities and beachfront access. Location excellent for convenient walk to Broadbeach. " More

By a verified traveller on Sun 02 Feb 2020

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Hotel Description

At Surfers Aquarius you'll be within just a 5-minute stroll of Surfers Paradise Beach and within 15 minutes of SkyPoint Observation Deck. Highlights at this beachfront property include 2 outdoor swimming pools, 2 spa tubs, and an indoor swimming pool.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a separate tub and shower are also available.

Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and fitness center. Other amenities include a sauna, a kids' swimming pool, and laundry facilities. There's also the convenience of free self parking.

Attractions within a 20-minute walk of this 4-star Surfers Paradise property include Cavill Avenue and Timezone.

3 Bedroom Skyhome

Bed Count 2 Twin Beds Maximum Occupancy 7 Max

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Oceanfront

Bed Count 2 Twin Beds Maximum Occupancy 7 Max

2 Bedroom Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Surfers Aquarius ratings based on 843 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Surfers Aquarius

Everyone (285) Couples (172) Family (387)
1 out of 5
We checked into room 25A on the 8th Feb and although the check in was nice and easy, we were extremely disappointed with the room itself. I am not too sure if you use your own internal cleaning team or an external company but the hotel room was disgustingly filthy. As soon as we walked in, the room smelt damp and musty. We had to open all of the windows and doors and put all of the fans on to try and air the smell out. There were thick layers of dust on all of the shelves and the ornaments around the room. They look like they hadn't been dusted in months. My mother in law had such a bad reaction to the dust that her face puffed up and she had to leave the day we checked in because she felt so unwell. The glasses also looked like they hadn't been washed in quite some time, many of them were so dirty you couldn't even see through them! Not something we would like to drink out of! Not to mention all of the stains and marks all over the carpet throughout the room. The condition of the cleanliness of this room was absolutely disgusting, especially for $450 a night!! We booked this for a special surprise for a hens night for a bride to be and were very disappointed. This was meant to be a special night for us to all enjoy, instead one of us went home sick and the rest of us were very unhappy. Due to having no staff on, on a Saturday, we had no option but to stay.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Aquarius

Hello Shenae 25A is a very popular apartment and has been used constantly over the Christmas/New Year period. Every time a guest leaves the apartment is completely cleaned, vacuumed and disinfected. The last guests left on the 2nd of February so the apartment would have been closed until you arrived on the 8th. We acknowledge the pictures that you sent to us leave us annoyed that nothing was reported to us by you not even on check out - yet you reported it only after you had left and then by review only. We have 24 hour contactable Managers and they could have organised for the apartment to be fixed/cleaned or even moved apartments for you if only you had told us. The 25A apartment is a big 3 bedroom apartment on the 25th floor overlooking the ocean and $450.00 per night is very reasonable for a 1 night stay. However we understand your frustration and wish to formally apologise for any inconvenience caused.

5 out of 5
great facilities and beachfront access. Location excellent for convenient walk to Broadbeach.

Posted by on 2 Feb. 2020

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5 out of 5
Amazing view and so much space, enjoyed my time on the weekend with my friends. Definitely recommend!

Posted by on 2 Feb. 2020

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1 out of 5

Posted by on 29 Jan. 2020

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5 out of 5

Posted by on 20 Dec. 2019

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5 out of 5
Everything was perfect . Amazing views, great large apartments. Would be ideal if there was a disability parking close to the entrance in the parking garage or at the top by the reception. Place was clean, staff I did meet friendly and helpful and accommodating. I was very impressed and satisfied. I am not a easy person to please, but I could not fault anything. Thanks

Posted by , from Wellington, NZ on 18 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by Bec

Thank your for the lovely feedback. We're happy you enjoyed your stay and we hope to welcome you again soon. Warm regards, Reservations

4 out of 5
Front Desk / Reception could be a little more approachable when asking simple questions about the property-(Security, Car parking cost, Where to get Pool Towel.) Would have liked a "You're Welcome" or smile instead of a sigh when thanking the receptionist answering these questions. Overall property & my 8 day stay was ok. Waiting for lift access was a concern at times. Beach access a positive & overall apartment (Floor 31) was great. No Air-Con in main living area only in bedrooms could be a concern in hotter months Jan-March. Thank you.

Posted by on 16 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by Bec

Hello Anonymous, We are sorry to hear that our front desk staff came across as un-approachable. At Surfers Aquarius we pride ourselves on Great Customer service and we will bring this to the attention of our team. We hope to see you back at Surfers Aquarius again in the future for a more positive experience.

5 out of 5
Beach access and views were excellent. Staff are very friendly.

Posted by on 11 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Bec

Thank your for your review. We hope to see you back at Surfers Aquarius soon.Regards Reservations

5 out of 5
Loved the property, staff could of been friendlier

Posted by on 2 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Bec

Thank you for your review Jeff. We are sorry that you did not find the staff to be "friendly". We will be sure to bring this up to the team. Regards Reservations

4 out of 5
Great location. The apartment was spacious, with magnificent views up & down the coastline, as well as beautiful hinterland and river views from the side.The kitchen had only the bare essentials however. We would stay here again. We liked the overall building security though some areas of the apartment building could do with some maintenance like the area from the foyer through to the beach access.

Posted by , from Brisbane on 26 Oct. 2019

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Comment from Hotel Management

11 Nov. 2019 by Bec

Thank your for the lovely feedback. We're happy you enjoyed your stay and we hope to welcome you again soon. Warm regards, Reservations

Property Features

As a guest of Surfers Aquarius, you'll find 2 outdoor swimming pools and 2 spa tubs along with outdoor tennis courts, an indoor pool, and a sauna. A children's pool, a fitness center, and a terrace are also featured at Surfers Aquarius. Free self parking is available. This 4-star Surfers Paradise apartment is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 40 levels
  • Built in 1980
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Separate living room1
  • Free WiFi
  • Outdoor tennis courts - 2
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.7 km / 19.1 mi)
  • Metro station: Florida Gardens station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Surfers Aquarius offers 40 accommodations with washers/dryers and irons/ironing boards. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 4:30 PM
  • Saturday - Sunday: 9:00 AM - noon
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 4:30 PM
  • Saturday - Sunday: 9:00 AM - noon
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per day.
  • Cribs (infant beds) are available for AUD 15 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15 per night
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aquarius Apartment Surfers
  • Aquarius Surfers
  • Surfers Aquarius
  • Surfers Aquarius Gold Coast/Surfers Paradise
  • Surfers Aquarius Hotel Surfers Paradise
  • Surfers Aquarius Apartment Surfers Paradise
  • Surfers Aquarius Apartment
  • Surfers Aquarius Surfers Paradise
  • Surfers Aquarius Gold Coast/Surfers Paradise
  • Surfers Aquarius Apartment
  • Surfers Aquarius Surfers Paradise
  • Surfers Aquarius Apartment Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.