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4.3 out of 5

"Great place in ideal location. Friendly staff who upgraded me to a family room at no extra costs. " More

By a verified traveller on Mon 03 May 2021

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Hotel Description

At Mermaid Waters Hotel by Nightcap Plus you'll be 2.5 km (1.5 mi) from The Star Gold Coast and 2.9 km (1.8 mi) from Gold Coast Convention and Exhibition Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

Flat-screen TVs with digital channels are featured in all 104 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and safes. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, irons/ironing boards, and desks are also available.

The family restaurant, Brasserie, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. On weekend mornings continental breakfast is served between 6:30 AM and 9:30 AM. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.

This 3.5-star Mermaid Waters hotel is 1.7 km (1.1 mi) from Pacific Fair Shopping Centre and 2.9 km (1.8 mi) from The Oasis.

Studio Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$105* Per night/room 10 May - 11 May

Studio Family

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior king

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Family Spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Family Spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Mermaid Waters Hotel by Nightcap Plus ratings based on 371 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mermaid Waters Hotel by Nightcap Plus

Everyone (225) Couples (84) Business (3) Family (55)
5 out of 5
Great place in ideal location. Friendly staff who upgraded me to a family room at no extra costs.

Posted by on 3 May 2021

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Comment from Hotel Management

6 May 2021 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Mermaid Waters Hotel Team

5 out of 5
Very comfortable and clean. Staff were helpful. A great place to stay.

Posted by on 26 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Mermaid Waters Hotel Team

4 out of 5
Great location, close the beach, cafes and restaurants

Posted by on 25 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Mermaid Waters Hotel Team

4 out of 5
It was central to most things.Food shops accross the road,quiet,clean roomy.Just needs an update but overall great place to stay and value for money.Will stay again!

Posted by on 13 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by Nikki

Hi Anonymous Thank you for the 4Stars! and for taking the time to provide your feedback. We are so pleased you enjoyed your stay with us. We are getting very excited with renovations just around the corner now!! We hope you choose Mermaid Waters Hotel for our next visit to the Gold Coast. Kind regards Mermaid Waters Hotel Team

3 out of 5
Loved the fact that you had multiple facilities within the hotel that catered for everyone of all ages. Did not enjoy the pillows, too thick.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

9 Apr. 2021 by Nikki

Hi There. Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay and all the onsite facilities. We hope you choose Mermaid Waters Hotel next time you visit the Gold Coast. Kind regards Mermaid Waters Hotel Team

5 out of 5
Easy to get to, friendly staff And clean throughout

Posted by on 24 Mar. 2021

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Comment from Hotel Management

27 Mar. 2021 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Mermaid Waters Hotel Team

5 out of 5
The staff at Mermaid Waters Hotel were friendly and welcoming. The room was clean, comfortable and had everything we needed. We will definitely be staying again.

Posted by on 22 Mar. 2021

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Comment from Hotel Management

23 Mar. 2021 by Nikki

Hi There. Thank you for the 5 out of 5!!! and thank you for taking the time to provide us with your feedback. We are pleased your stay met your expectations and are glad you enjoyed your stay with us. We look forward to welcoming you back at a later stage. Kind regard Mermaid Waters Hotel Team

4 out of 5
Pleasantly neat. Value for money. For the cost, was expecting very average accommodation but this was a bit above that.

Posted by on 20 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Billie

Hi, Thank you for the 4 Stars!! Your feedback is important to us and we thank you for taking the time to review Mermaid Waters Hotel. We are glad you enjoyed your stay we us and look forward to welcoming you back at a later stage. Kind regards Mermaid Waters Hotel Team

5 out of 5
Place was lovely and spacious and clean. Bed was super comfortable too.

Posted by on 16 Mar. 2021

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Comment from Hotel Management

20 Mar. 2021 by Billie

Hi, Thank you for your feedback and for taking the time to review Mermaid Waters Hotel. We are so pleased that your stay met your expectations and we look forward to welcoming you on your next visit. Kind regards Mermaid Waters Hotel Team

5 out of 5
We had a great stay. The entire team from reception through to the bar staff were helpful, positive and a pleasure to engage with. The room was super clean, fresh and updated, and the entire stay was seamless. There are a lot of facilities on site, and it's a short ride to anywhere. Great value for money. Highly recommend.

Posted by on 14 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Mermaid Waters Hotel Team

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mermaid Waters Hotel by Nightcap Plus. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Gold Coast hotel.

  • 104 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Varsity Lakes Station (8.3 km / 5.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Mermaid Waters Hotel by Nightcap Plus offers 104 accommodations with safes and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast on weekends from 6:30 AM and 9:30 AM.

Brasserie - This family restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available.

  • Caters to LGBTQ guests
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 20 per person (approximately)
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mermaid Waters Quality Hotel
  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters
  • Mermaid Waters Hotel by Nightcap Plus Hotel
  • Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
  • Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

You should know

  • This hotel caters to LGBTQ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.