For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At Mermaid Waters Hotel by Nightcap Plus you'll be 1.7 km (1.1 mi) from Pacific Fair Shopping Centre and 2.5 km (1.5 mi) from The Star Gold Coast. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
Flat-screen TVs with digital channels are featured in all 104 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and safes. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, irons/ironing boards, and desks are also available.
The family restaurant, Brasserie, is open for breakfast, lunch, and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 8:30 AM. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.
This 3.5-star Mermaid Waters hotel is 2.9 km (1.8 mi) from Gold Coast Convention and Exhibition Centre and 2.6 km (1.6 mi) from Kurrawa Beach.
Posted by Paul, from Hawkesbury NSW on 22 Mar. 2020
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Comment from Hotel Management
22 Mar. 2020
by Billie
Hi Paul,
Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.
We hope you travelled home safely and we look forward to seeing you again in the near future.
Kindest Regards
The Quality Hotels Team
3 out of 5
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
16 Mar. 2020
by Billie
Hi,
Thank you for your taking the time to provide us with a Star rating!
Kindest Regards
The Quality Hotels Team
5 out of 5
Posted by a verified traveller on 6 Mar. 2020
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Comment from Hotel Management
18 Mar. 2020
by Billie
Hi,
Thank you for your taking the time to provide us with a Star rating!
Kindest Regards
The Quality Hotels Team
5 out of 5
Room was very clean and modern
Breakfast was excellent
plenty of car parking
Posted by Steve, from Rockhampton on 2 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by Billie
Hi Steve,
Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.
We hope you travelled home safely and we look forward to seeing you again in the near future.
Kindest Regards
The Quality Hotels Team
4 out of 5
Great service from staff, good location, great food.
Posted by a verified traveller on 2 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by Billie
Hi,
Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.
We hope you travelled home safely and we look forward to seeing you again in the near future.
Kindest Regards
The Quality Hotels Team
4 out of 5
Posted by a verified traveller on 28 Feb. 2020
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Comment from Hotel Management
29 Feb. 2020
by Billie
Hi,
Thank you for your taking the time to provide us with a Star rating!
Kindest Regards
The Quality Hotels Team
1 out of 5
Booked in online checked in and asked for a longer stay till 11am said all good then found out in the morning with a knock at the door at 10.00 for room service not on the sheet to stay then hotel rang on the phone saying to get out now as you are not booked in to stay longer so will not stay with them again as what you say should be what you mean NOT VERY HAPPY
Posted by Julie, from Gold coast on 25 Feb. 2020
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Comment from Hotel Management
29 Feb. 2020
by Billie
Hi Julie,
Thank you for taking the time to provide us with your feedback. We are very sorry to hear you were not happy with your stay with us. We will be following this up with our team members to ensure this does not happen again.
We once again apologise for any inconvenience caused and we do hope you will consider staying with us again in the near future.
Please contact us 07 5572 2500 if you would like to discuss this matter further.
Kindest Regards
The Quality Hotels Team
5 out of 5
Great seecice with courtesy bus to stadium fir football. Glad that there was a bar open & entertainment when we arrived back after footy..everything was easy and we truly enjiyed ourselves .we will be back.
Posted by Vanessa, from Brisbane on 23 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Billie
Hi Vanessa,
Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.
We hope you travelled home safely and we look forward to seeing you again in the near future.
Kindest Regards
The Quality Hotels Team
5 out of 5
Posted by a verified traveller on 15 Feb. 2020
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Comment from Hotel Management
18 Feb. 2020
by billie
Hi,
Thank you for your 5 Star Rating!
Kindest Regards
The Quality Hotels Team
5 out of 5
I was astounded by how devoted and caring the staff were. I was traveling with two children, one special needs. The whole experience made being on the gold coast for the reasons we were so much easier. I would recoment this place to everyone and plan to stay again whenever I need to travel up there. As far as food goes, I ordered room service and not only was my steak amazing but the kids loved their meals as well, big servings, definitely value for money. Location was great, close to just about everything you would need and the rooms were so well done that apart from the occasional distant soft noise of a door closing, it was so peacefull. Even with a storm raging outside we didnt even notice. The staff are incredible, friendly and so understanding. Thankyou Quality, you made us feel more secure than our own home town!
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
18 Feb. 2020
by Billie
Hi,
Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us and found our staff to be caring and devoted.Our team work extremely hard to provide exceptional customer service for all our our guests to enjoy a memorable stay with us.
We hope you travelled home safely and we look forward to seeing you again in the near future.
Kindest Regards
The Quality Hotels Team
There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mermaid Waters Hotel by Nightcap Plus. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Mermaid Waters hotel.
104 guestrooms or units
3 levels
Dining venue
Poolside lounge chairs
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Game room or arcade
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Outdoor pool1
Free WiFi
Free area shuttle
Laundry facilities
Arcade/game room
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, RV, bus, truck parking
Transport
Train station: Varsity Lakes Station (8.3 km / 5.2 mi)
Property shuttles: Free area shuttle
Parking: Free self parking
Room Amenities
Mermaid Waters Hotel by Nightcap Plus offers 104 accommodations with safes and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Digital channels
Refrigerator
Electric kettle
Separate shower and tub
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 8:30 AM.
Brasserie - This family restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 9:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
No cots (infant beds) available
Fees
A damage deposit of AUD 100 will be collected before check-in.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: AUD 20 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
