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Hotel Description

At Mermaid Waters Hotel by Nightcap Plus you'll be 1.7 km (1.1 mi) from Pacific Fair Shopping Centre and 2.5 km (1.5 mi) from The Star Gold Coast. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

Flat-screen TVs with digital channels are featured in all 104 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and safes. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, irons/ironing boards, and desks are also available.

The family restaurant, Brasserie, is open for breakfast, lunch, and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 8:30 AM. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.

This 3.5-star Mermaid Waters hotel is 2.9 km (1.8 mi) from Gold Coast Convention and Exhibition Centre and 2.6 km (1.6 mi) from Kurrawa Beach.

Studio King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$105* Per night/room 9 Jun. - 10 Jun.

Studio Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio Family

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio Triple

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior king

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Family Spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Mermaid Waters Hotel by Nightcap Plus ratings based on 355 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mermaid Waters Hotel by Nightcap Plus

Everyone (218) Couples (82) Business (3) Family (50)
5 out of 5
Liked facilities, food, location, rooms, parking!!

Posted by , from Hawkesbury NSW on 22 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by Billie

Hi Paul, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Quality Hotels Team

3 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Billie

Hi, Thank you for your taking the time to provide us with a Star rating! Kindest Regards The Quality Hotels Team

5 out of 5

Posted by on 6 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Billie

Hi, Thank you for your taking the time to provide us with a Star rating! Kindest Regards The Quality Hotels Team

5 out of 5
Room was very clean and modern Breakfast was excellent plenty of car parking

Posted by , from Rockhampton on 2 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Billie

Hi Steve, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Quality Hotels Team

4 out of 5
Great service from staff, good location, great food.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Quality Hotels Team

4 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Billie

Hi, Thank you for your taking the time to provide us with a Star rating! Kindest Regards The Quality Hotels Team

1 out of 5
Booked in online checked in and asked for a longer stay till 11am said all good then found out in the morning with a knock at the door at 10.00 for room service not on the sheet to stay then hotel rang on the phone saying to get out now as you are not booked in to stay longer so will not stay with them again as what you say should be what you mean NOT VERY HAPPY

Posted by , from Gold coast on 25 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Billie

Hi Julie, Thank you for taking the time to provide us with your feedback. We are very sorry to hear you were not happy with your stay with us. We will be following this up with our team members to ensure this does not happen again. We once again apologise for any inconvenience caused and we do hope you will consider staying with us again in the near future. Please contact us 07 5572 2500 if you would like to discuss this matter further. Kindest Regards The Quality Hotels Team

5 out of 5
Great seecice with courtesy bus to stadium fir football. Glad that there was a bar open & entertainment when we arrived back after footy..everything was easy and we truly enjiyed ourselves .we will be back.

Posted by , from Brisbane on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Billie

Hi Vanessa, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Quality Hotels Team

5 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by billie

Hi, Thank you for your 5 Star Rating! Kindest Regards The Quality Hotels Team

5 out of 5
I was astounded by how devoted and caring the staff were. I was traveling with two children, one special needs. The whole experience made being on the gold coast for the reasons we were so much easier. I would recoment this place to everyone and plan to stay again whenever I need to travel up there. As far as food goes, I ordered room service and not only was my steak amazing but the kids loved their meals as well, big servings, definitely value for money. Location was great, close to just about everything you would need and the rooms were so well done that apart from the occasional distant soft noise of a door closing, it was so peacefull. Even with a storm raging outside we didnt even notice. The staff are incredible, friendly and so understanding. Thankyou Quality, you made us feel more secure than our own home town!

Posted by on 12 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Billie

Hi, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us and found our staff to be caring and devoted.Our team work extremely hard to provide exceptional customer service for all our our guests to enjoy a memorable stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Quality Hotels Team

Property Features

There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mermaid Waters Hotel by Nightcap Plus. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Mermaid Waters hotel.

  • 104 guestrooms or units
  • 3 levels
  • Dining venue
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Varsity Lakes Station (8.3 km / 5.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Mermaid Waters Hotel by Nightcap Plus offers 104 accommodations with safes and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 8:30 AM.

Brasserie - This family restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No cots (infant beds) available

Fees

 

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mermaid Waters Quality Hotel
  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters
  • Mermaid Waters Hotel by Nightcap Plus Hotel
  • Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
  • Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.