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3.6 out of 5

"Central location, easy to get to, parking was a bit of a pain to locate under the complex however other than that the room was excellent. " More

By a verified traveller on Sun 12 Sep 2021

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Hotel Description

Hilton Surfers Paradise Hotel and Residences places you in the center of Gold Coast, connected to a shopping center and within a short 5-minute stroll of Cavill Avenue and Surfers Paradise Beach. Highlights at this luxury hotel include 4 outdoor swimming pools, a full-service spa, and a restaurant.

LCD TVs with digital channels are featured in all 320 rooms, and you can enjoy iPod docks, WiFi, and wired Internet. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and slippers. 24-hour room service, coffee/tea makers, and safes are also available.

A relaxing visit to eforea spa can include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy along with access to the steam room. The restaurant, Catch Restaurant, serves seafood and is open for breakfast and dinner. Ms Margot's Bar & Eats is the hotel's own cocktail bar, serving drinks along with breakfast and light fare. Enjoy the indoor swimming pool, fitness center, spa tub, and sauna. 10764 square feet (1000 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a theme park shuttle.

With a stay at this 5-star Surfers Paradise hotel, you'll be 0.7 km (0.4 mi) from SkyPoint Observation Deck and 4.5 km (2.8 mi) from Pacific Fair Shopping Centre.

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$163* Per night/room 4 Oct. - 5 Oct.

2 Bedrooms, Ocean View Sky High

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Room with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Relaxation Suite with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Relaxation Room with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedrooms, 2 Bathrooms Residence Ocean View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Hilton Surfers Paradise Hotel and Residences ratings based on 342 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Surfers Paradise Hotel and Residences

Everyone (217) Couples (53) Business (1) Family (51) Other (1)
4 out of 5
The location

Posted by on 28 Sep. 2021

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5 out of 5
.

Posted by on 25 Sep. 2021

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1 out of 5
Not enough car parks had to park over the road in affiliate car park.

Posted by on 19 Sep. 2021

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5 out of 5
Central location, easy to get to, parking was a bit of a pain to locate under the complex however other than that the room was excellent.

Posted by , from Ascot on 12 Sep. 2021

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5 out of 5
Absolutely amazing

Posted by on 30 Aug. 2021

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4 out of 5
Firstly, very friendly staff and service. Highly rated thank you. Parking was messy with hardly anything available, and no clear direction. Had to lug up all our luggage from Level B4 underground parking. Suite was dated and sparsely furnished, definitely could be better appointed. No dining table, only one chair and one lounge, bit if waste of space. No double vanity or separate toilet in bathroom. Booked room for 3 pax, only cups glasses, spoons, etc for 2pax. Executive lounge was very underwhelming apart from the service and friendly staff. Food selection very basic. Room lighting too bright almost like a surgery. Need sunglasses on to sit in there. No ambiance. Breakfast buffet was great. Again exceptional service by staff. Worth noting, it's very noisy in the area, nightclubs , party goers, traffic and construction noise, couldn't sleep. Need more noise insulation on balcony doors and windows.

Posted by on 29 Aug. 2021

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1 out of 5
1.5 hrs to check in Room was very noisey due to large air con units next door and then after $500 per night get charged for parking

Posted by on 23 Aug. 2021

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5 out of 5
Check in staff very helpful and friendly

Posted by on 21 Aug. 2021

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4 out of 5
bed sheets were stained. and $20 a night to park ON-SITE is a bit mehhh

Posted by on 2 Aug. 2021

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2 out of 5
Hotel has no street presence in poor area of Surfers. Took 3 tries and 1 and a half hours to get room service at 9 on a Friday night!!!

Posted by on 31 Jul. 2021

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About the Hilton Surfers Paradise Hotel and Residences

Location 6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Hotel and Residences offers its guests a full-service spa, 4 outdoor swimming pools, an indoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the luxury Hilton Surfers Paradise Hotel and Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Gold Coast hotel is smoke free.

  • 320 guestrooms or units
  • 93 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Hotel and Residences offers 320 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Gold Coast hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Catch Restaurant - This restaurant specializes in seafood and serves breakfast and dinner. A children's menu is available.

Ms Margot's Bar & Eats - This cocktail bar serves breakfast and light fare. Open daily.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39.00 for adults and AUD 19.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Surfers Paradise
  • Hilton Surfers Paradise
  • Hilton Surfers Paradise Hotel
  • Hotel Hilton Surfers Paradise
  • Surfers Paradise Hilton
  • Surfers Paradise Hilton Hotel
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences
  • Hilton Surfers Paradise Residences Gold Coast
  • Hilton Surfers Paradise
  • Hilton Surfers Paradise Hotel and Residences Hotel
  • Hilton Surfers Paradise Hotel and Residences Surfers Paradise

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.