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4.3 out of 5

"Wotif said there was a shuttle from airport but there wasn’t. " More

By a verified traveller on Wed 15 Jun 2022

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Mercure Gold Coast Resort. You'll be 0.2 km (0.1 mi) from Palm Meadows Golf Course and 4.9 km (3 mi) from Metricon Stadium. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

A day of pampering at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Green Dining, is open for breakfast, lunch, and dinner. The Green Bar is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the 2 outdoor tennis courts, gym and spa tub plus access to tennis lessons. 10097 square feet (938 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 4-star Carrara hotel, you'll be 8.5 km (5.3 mi) from Surfers Paradise Beach.

Twin Room (Resort)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$142* Per night/room 18 Jul. - 19 Jul.

Room, 1 King Bed (Resort - Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Golf View (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Pool View (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Resort and Spa)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Gold Coast Resort ratings based on 461 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (264) Couples (58) Family (112)
2 out of 5
-

Posted by on 26 Jun. 2022

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4 out of 5
Wotif said there was a shuttle from airport but there wasn’t.

Posted by on 15 Jun. 2022

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Comment from Hotel Management

18 Jun. 2022 by Ben - Guest Services

Hi Ruth, Thank you for your review. Unfortunately, yes we do not offer a airport shuttle directly at the property, however we can assist with booking external transfer operators. Apologies this was not offered to you whilst you were here.

5 out of 5

Posted by on 13 Jun. 2022

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Comment from Hotel Management

18 Jun. 2022 by Ben - Guest Services

Dear Emily, Thank you for your feedback. We appreciate you taking the time to leave us some feedback. We hope to welcome you back to the hotel soon.

4 out of 5
I

Posted by on 5 Jun. 2022

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Comment from Hotel Management

18 Jun. 2022 by Ben - Guest Services

Dear Murray, Thank you for your review.

3 out of 5
It's location is not to bed, but you need a transport to get you anywhare. Rooms are old and outdated, staff very attentive and frendly, breakfest good but our dinner at the restaurant was very good

Posted by on 23 May 2022

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Comment from Hotel Management

18 Jun. 2022 by Ben - Guest Services

Dear Bogdan, Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to welcome you back to the hotel soon.

5 out of 5
Quiet and pleasant surrounds

Posted by on 22 May 2022

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Comment from Hotel Management

17 Jun. 2022 by Ben - Guest Services

Dear Andrew, Thank you for your review.

4 out of 5
My room facing the Goof Course was very quiet m. Nice tropical ambience around the swimming pool.

Posted by on 18 May 2022

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Comment from Hotel Management

17 Jun. 2022 by Ben - Guest Services

Dear Mandy, Thank you for your review.

3 out of 5
It was too stuffy and hot.

Posted by on 9 May 2022

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Comment from Hotel Management

10 May 2022 by Ben - Guest Services

Dear Shane, Thank you for your review. We appreciate you taking the time to leave us some feedback from your recent stay with us. We do hope we get the chance to welcome you back for a return stay.

4 out of 5
The property was awesome. The staff were super helpful and friendly. The room were clean and comfortable and we enjoyed our stay. The parking was a little tight for larger vehicles (Nissan Pathfinder). Plenty of parking spaces though.

Posted by on 6 May 2022

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Comment from Hotel Management

16 May 2022 by Ben - Guest Services

Dear Darrel, Thank you for your fantastic feedback. We appreciate the kind words and hope to welcome you back for a return stay.

1 out of 5
Room was not clean. Had a lot of issues with the actual function of the room. Blinds did not cover the windows and had been repaired / shortened. We had the pathway lighting right outside our room couldn’t sleep. Bathroom door was scraping on the ground to the point it was pulling the inner sheet of the door off. We left after one night.

Posted by on 6 May 2022

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Comment from Hotel Management

2 Jun. 2022 by Manager

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk Front Office Manager

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 10097 square feet (938 square meters) and includes a conference center. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Mercure Gold Coast Resort. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 10097 sq ft of conference space
  • 938 sq m of conference space
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • LCD television
  • Digital channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM.

The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.

The Cart - Onsite coffee shop. Open daily.

Spa Services

  • Facial treatments
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Swedish massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28 for adults and AUD 28 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Mercure
  • Gold Coast Mercure Resort
  • Mercure Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Resort Carrara
  • Mercure Resort Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort Hotel
  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort Hotel Carrara

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.