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4.4 out of 5

"Lovely room, large with a spa bath. That was about it, very disapointed with the TV. It was quite small and blurry. No Netflix etc only TV channels. I ... " More

By a verified traveller on Sun 07 Jun 2020

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Hotel Description

A luxury stay in Carrara awaits you at Mercure Gold Coast Resort. You'll be 0.2 km (0.1 mi) from Palm Meadows Golf Course and 4.9 km (3 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

Free WiFi, balconies or patios, and LCD TVs are featured in all 292 rooms. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Restaurant, is open for breakfast, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, health club and spa tub plus access to tennis lessons. 10097 square feet (938 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Carrara hotel, you'll be 8.5 km (5.3 mi) from Surfers Paradise Beach.

Superior Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$118* Per night/room 8 Jun. - 9 Jun.

Superior Room, 1 King Bed (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (spa room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Gold Coast Resort ratings based on 438 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (320) Couples (26) Family (78)
3 out of 5
Lovely room, large with a spa bath. That was about it, very disapointed with the TV. It was quite small and blurry. No Netflix etc only TV channels. If we wanted to watch a movie, they cost $15:95 each. No toaster or microwave.

Posted by , from Woombye Qld. on 7 Jun. 2020

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5 out of 5
Bright location plenty of parking and great facilities

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We hope to welcome you back again soon.

4 out of 5
The garden outlook was lovely, and the staff were so nice, with welcoming smiles and an eagerness to assist with anything I needed. Loved how the hot water was so instant! Only 2 little suggestions ... I’m a big tea drinker, and had to ask for more milk every day, and the only spot to have a smoke was on the driveway in full sun with nowhere to sit down except the gutter. Perhaps a small area could be designated with shade and seating? Regardless, I’d be happy to stay again!

Posted by on 8 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay! Great to see you had an enjoyable experience, and our team were able to impress! I have also taken on your feedback in regards to the milk and the smoking area and forwarded them to the relevant departments. Once again, Thank you for your feedback. We hope to welcome you back again soon.

3 out of 5
We returned to the Mecure extremely late and very tired from the Queen concert to find that the underground car park was full. What tha????? Staff could have informed us at check in that this would be a possibility. We drove around and around looking for somewhere to park our car at 2pm in the morning. Not happy.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We apologize that your stay with us did not meet your expectations. Whilst i can understand your frustration, and i do apologize you were not informed that there may not be a space available for your vehicle on the return of the queen concert. Unfortunately during times of peak occupancy, like the evening of the queen concert, Our car park can fill. However, We do have on street parking and the golf coarse parking across the road. I am unsure if you informed our team that you required a park, as we can always find a place for your vehicle. I apologize if this wasn't presented to you either. Once again, Thank you for your review. We do hope we get the chance to welcome you back as i know we can impress given a 2nd chance. Warm regards, Ben - Assistant Manager.

5 out of 5
Great night sleep and great breakfast for our family. Very happy !

Posted by , from Brisbane on 24 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Ben - Assistant Manager

Dear Tracey, Thank you for your fantastic feedback! We appreciate your review and hope to welcome you back again soon.

5 out of 5
Convenience of meals and breakfast . Bar open for nughtcap drinks and coffee.. friendly helpful staff

Posted by on 24 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your fantastic review. We very much appreciate the kind words, hope to welcome you back again soon.

5 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to welcome you back soon.

5 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We hope to welcome you back soon.

5 out of 5
Cozy well appointed room. Staff was very welcoming and so helpful. Ample of undercover parking. Loved the feel of the resort. We will be back.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to welcome you back again soon.

5 out of 5
great stay. would stay again. Looks like it would also be great for families, although I was traveling solo for work.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review.

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 10097 square feet (938 square meters) and includes a conference center. A children's pool, a spa tub, and a sauna are also featured at the luxury Mercure Gold Coast Resort. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Carrara hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 10097 sq ft of conference space
  • 938 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (29.2 km / 18.1 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. This Carrara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • LCD television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM.

The Restaurant - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Spa Services

  • Swedish massage
  • Steam room in spa
  • Number of treatment rooms 3
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Only service animals are allowed
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8.50 and AUD 22 for adults, AUD 8.50 and AUD 8.50 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Mercure
  • Gold Coast Mercure Resort
  • Mercure Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Resort Carrara
  • Mercure Resort Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort Hotel
  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort Hotel Carrara

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.