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4.4 out of 5

"Was awesome very pleased that they had channels for my kids to watch to keep the occupied during our stay " More

By a verified traveller on Mon 26 Oct 2020

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Hotel Description

A luxury stay in Gold Coast awaits you at Mercure Gold Coast Resort. You'll be 0.2 km (0.1 mi) from Palm Meadows Golf Course and 4.9 km (3 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

Free WiFi, balconies or patios, and LCD TVs are featured in all 292 rooms. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Green, is open for breakfast, lunch, and dinner. The Green Bar is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the 2 outdoor tennis courts, health club and spa tub plus access to tennis lessons. 10097 square feet (938 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Carrara hotel, you'll be 8.5 km (5.3 mi) from Surfers Paradise Beach.

Superior Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$114* Per night/room 30 Nov. - 1 Dec.

Superior Room, 1 King Bed (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds (spa room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Gold Coast Resort ratings based on 435 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (314) Couples (26) Family (80)
5 out of 5
Was awesome very pleased that they had channels for my kids to watch to keep the occupied during our stay

Posted by , from Australia gold coast on 26 Oct. 2020

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Comment from Hotel Management

11 Nov. 2020 by Ben - Assistant Manager

Dear Marie, Thank you for your fantastic feedback. We hope to welcome you back again soon. Regards, Ben - Assistant Manager.

5 out of 5

Posted by on 16 Oct. 2020

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Comment from Hotel Management

18 Oct. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We hope to welcome you back soon.

3 out of 5

Posted by on 4 Oct. 2020

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Comment from Hotel Management

10 Oct. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some feedback. We look forward to welcoming you back again soon. Regards, Ben

4 out of 5
Everything was clean and comfortable. Delightful place to stay.

Posted by , from Westbrook on 3 Oct. 2020

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Comment from Hotel Management

10 Oct. 2020 by Ben - Assistant Manager

Dear Nicole, Thank you for your review. We very much appreciate the kind words and look forward to welcoming you back again soon.

5 out of 5
Our family love staying here. This place has such a happy vibe. The rooms are always clean and the service is always excellent. Facility’s are kept to an excellent standard and staff always go above and beyond to make your stay amazing. Buffet breakfast is always delish with a massive variety especially in holiday the holiday seasons. We have stayed here a few times and looking to book again for a much needed getaway once the border restrictions have been lifted. We wouldn’t stay anywhere else on the Gold Coast anymore because the Mercure at Carrara is the best of the best!

Posted by , from N.S.W. on 1 Jul. 2020

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Comment from Hotel Management

11 Jul. 2020 by Ben - Assistant Manager

Dear Kate, Thank you for your amazing feedback! We very much appreciate the kind words and look forward to welcoming you back soon.

3 out of 5
Lovely room, large with a spa bath. That was about it, very disapointed with the TV. It was quite small and blurry. No Netflix etc only TV channels. If we wanted to watch a movie, they cost $15:95 each. No toaster or microwave.

Posted by , from Woombye Qld. on 7 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Ben - Assistant Manager

Dear Heather, Thank you for your review. I will ensure your feedback is forwarded to our team. Once again, Thank you for your review. We do hope we get the chance to welcome you back again soon.

5 out of 5
Bright location plenty of parking and great facilities

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We hope to welcome you back again soon.

4 out of 5
The garden outlook was lovely, and the staff were so nice, with welcoming smiles and an eagerness to assist with anything I needed. Loved how the hot water was so instant! Only 2 little suggestions ... I’m a big tea drinker, and had to ask for more milk every day, and the only spot to have a smoke was on the driveway in full sun with nowhere to sit down except the gutter. Perhaps a small area could be designated with shade and seating? Regardless, I’d be happy to stay again!

Posted by on 8 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay! Great to see you had an enjoyable experience, and our team were able to impress! I have also taken on your feedback in regards to the milk and the smoking area and forwarded them to the relevant departments. Once again, Thank you for your feedback. We hope to welcome you back again soon.

3 out of 5
We returned to the Mecure extremely late and very tired from the Queen concert to find that the underground car park was full. What tha????? Staff could have informed us at check in that this would be a possibility. We drove around and around looking for somewhere to park our car at 2pm in the morning. Not happy.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We apologize that your stay with us did not meet your expectations. Whilst i can understand your frustration, and i do apologize you were not informed that there may not be a space available for your vehicle on the return of the queen concert. Unfortunately during times of peak occupancy, like the evening of the queen concert, Our car park can fill. However, We do have on street parking and the golf coarse parking across the road. I am unsure if you informed our team that you required a park, as we can always find a place for your vehicle. I apologize if this wasn't presented to you either. Once again, Thank you for your review. We do hope we get the chance to welcome you back as i know we can impress given a 2nd chance. Warm regards, Ben - Assistant Manager.

5 out of 5
Great night sleep and great breakfast for our family. Very happy !

Posted by , from Brisbane on 24 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Ben - Assistant Manager

Dear Tracey, Thank you for your fantastic feedback! We appreciate your review and hope to welcome you back again soon.

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 10097 square feet (938 square meters) and includes a conference center. A children's pool, a spa tub, and a sauna are also featured at the luxury Mercure Gold Coast Resort. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 10097 sq ft of conference space
  • 938 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Coolangatta Airport (OOL) (27.4 km / 17 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • LCD television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM.

The Green - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.

The Cart - Onsite coffee shop. Open daily.

Spa Services

  • Facial treatments
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Swedish massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8.50 and AUD 32.50 for adults, AUD 8.50 and AUD 8.50 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Covered valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Mercure
  • Gold Coast Mercure Resort
  • Mercure Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Resort Carrara
  • Mercure Resort Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort Hotel
  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort Hotel Carrara

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.