4.3 out of 5

"Hotel OK but our room faced the street and if the door was opened or if you were on the balcony a lot of traffic noise. " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

A luxury stay in Carrara awaits you at Mercure Gold Coast Resort. You'll be steps from Palm Meadows Golf Course and 4.9 km (3 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

All 292 rooms feature free WiFi, balconies or patios, and LCD TVs. 24-hour room service, coffee/tea makers, and free bottled water are also available.

A relaxing day at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 2 outdoor tennis courts, health club and spa tub plus access to tennis lessons. 10097 square feet (938 square metres) of event facilities include conference centres, and other business amenities include a business centre and limo/town car service. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Carrara hotel, you'll be 7.7 km (4.8 mi) from Surfers Paradise Beach.

Superior Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$114 per night

Superior Room (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Gold Coast Resort ratings based on 1,090 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (632) Couples (240) Business (3) Family (214)
4 out of 5
Comfortable and spacious, good pool! Good and helpful staff at Check in and out

Posted by on 10 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We hope to welcome you back soon.

3 out of 5
Friendly staff, comfortable bed. However, room smelt musty.

Posted by on 8 Feb. 2019

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Comment from Hotel Management

10 Feb. 2019 by Ben - Assistant Manager

Dear Anon, Thank you for your review. We appreciate you taking the time to leave us some feedback. Apologies about the smell in your room. I have since forwarded your feedback to our house keeping team, Who will investigate directly. Once again, Thank you for your review.

4 out of 5
Stairs and very heavy security doors and distance from car park was a hard to manage but over all very good, :)

Posted by on 3 Feb. 2019

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Comment from Hotel Management

17 Feb. 2019 by Ben - Assistant Manager.

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some feedback. The size of our hotel is quite large and some of our security/fire doors are a little heavier than normal, Of coarse there is a significant reason behind them being a little heavier, however i do hope our team asked if you needed any assistance to and from your room and help with the luggage. Our team are here on site 24 hours a day, ready to help with getting to and from the room or help with bags. I am sorry if it was not offered to you. Once again, Thank you for your review. We hope to welcome you back soon. Warm regards, Ben - Assistant Manager

3 out of 5
The staff were good. We had spiders and bugs in the room. The room smelt damp. The phone did not work.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

15 Feb. 2019 by Ben - Assistant Manager.

Dear Anon, Thank you for your review.

5 out of 5
Lovely hotel Great room comfortable and modern Very friendly and helpful staff

Posted by on 2 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by Ben - Assistant Manager

Dear Anonymous, Thank you for your great review.

5 out of 5
The room was spacious, cleaned to perfection and very quiet.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review.

5 out of 5

Posted by on 26 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review.

5 out of 5
A very high standard. An enjoyable relaxing stay. Highly recommended.

Posted by , from Brisbane on 25 Jan. 2019

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Comment from Hotel Management

26 Jan. 2019 by Ben - Assistant Manager

Dear J, Thank you for your review.

5 out of 5
Pleasant place to stay. Very quiet. Loved the buffet breakfast and friendly service.

Posted by on 25 Jan. 2019

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Comment from Hotel Management

26 Jan. 2019 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We hope to welcome you back soon.

3 out of 5
Got a great deal and stayed here. Was good. Rooms a bit dated but clean and comfortable enough.

Posted by on 24 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Ben - Assistant Manager.

Dear Anonymous, Thank you for your review. We hope to welcome you back for a return stay.

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 the outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 10097 square feet (938 square metres) and includes conference centres. A kid's pool, a hot tub, and a sauna are also featured at the luxury Mercure Gold Coast Resort. A round-trip airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Carrara hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 10097 sq ft of conference space
  • 938 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.1 km / 18.7 mi)
  • Train station: Varsity Lakes Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mercure Gold Coast Resort offers 292 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. This Carrara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and in-room massages can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Films for purchase
  • Microwave available
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

The Restaurant – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Swedish massage
  • Steam room in spa
  • Number of treatment rooms 3
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 28 for adults, and AUD 5 and AUD 17 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: AUD 50.00 per week
  • Rollaway bed fee: AUD 45.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.