4.3 out of 5

"Hotel OK but our room faced the street and if the door was opened or if you were on the balcony a lot of traffic noise. " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

A luxury stay in Carrara awaits you at Mercure Gold Coast Resort. You'll be steps from Palm Meadows Golf Course and 4.9 km (3 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

All 292 rooms feature free WiFi, balconies or patios, and LCD TVs. 24-hour room service, coffee/tea makers, and free bottled water are also available.

A relaxing day at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 2 outdoor tennis courts, health club and spa tub plus access to tennis lessons. 10097 square feet (938 square metres) of event facilities include conference centres, and other business amenities include a business centre and limo/town car service. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Carrara hotel include Broadbeach Mall and Surfers Paradise Beach.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$110 per night

Superior Room (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Gold Coast Resort ratings based on 1,031 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (575) Couples (240) Business (3) Family (213)
5 out of 5

Posted by on 10 Dec 2018

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5 out of 5
awesome place to let down and relax..fantastic staff who were courteous and maintained a high level of professionalism and service at all times

Posted by on 10 Dec 2018

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5 out of 5
Relaxing wonderful staff beautiful facilities, would definitely go again

Posted by on 5 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by MGCR

Hi We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

4 out of 5
Nice hotel, friendly staff, valet parking, nice restaurant & bar areas, great pool area. Nice golf views from balcony.

Posted by on 2 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by MGCR

Hi We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

5 out of 5
Beautiful hotel, Cindy was excellent to us and made our stay with you 100% better. It was a great holiday

Posted by on 26 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ben - Assistant Manager

Dear Anon, Thank you for your great review!

5 out of 5
Fantastic service and quality service friendly staff

Posted by , from Brisbane on 26 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ben - Assistant Manager

Dear Tina, Thank you for your great review!

3 out of 5
Rooms were run down with paint chipping from the walls. The Bathroom was outdated and not appealing. The acoustics were horrible and we were woken but other guest slamming doors etc...

Posted by , from Brisbane on 25 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ben - Assistant Manager

Dear Emma, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

5 out of 5
We had a great time, the staff were very pleasant, kids loved the pool.

Posted by , from Grafton on 25 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ben - Assistant Manager

Dear Matt, Thank you for your review.

5 out of 5

Posted by on 25 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ben - Assistant Manager

Dear Anon, Thank you for your review.

5 out of 5
Lovely and clean, friendly staff, very accomodating. Not to far from beach about 15 mins

Posted by , from Gold Coast Australia on 24 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ben - Assistant Manager

Dear Narrelle, Thank you for your great review! Warm regards, Ben - Assistant Manager.

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 the outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre, a limo/town car service, and meeting rooms are available. Event space at this hotel measures 10097 square feet (938 square metres) and includes conference centres. A kid's pool, a hot tub, and a sauna are also featured at the luxury Mercure Gold Coast Resort. A round-trip airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Carrara hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 6 conference rooms
  • 10097 sq ft of conference space
  • 938 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.1 km / 18.7 mi)
  • Train station: Varsity Lakes Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mercure Gold Coast Resort offers 292 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. This Carrara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and in-room massages can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Films for purchase
  • Microwave available
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

The Restaurant – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Swedish massage
  • Steam room in spa
  • Number of treatment rooms 3
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 28 for adults, and AUD 5 and AUD 17 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: AUD 50.00 per week
  • Rollaway bed fee: AUD 45.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.