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4.4 out of 5

"Away from the main, loud and busy section of the Gold Coast, this is a perfect little get away. only 10-15 minutes from Pacific Fair, Broadbeach and S ... " More

By a verified traveller on Sun 05 Sep 2021

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Mercure Gold Coast Resort. You'll be 0.2 km (0.1 mi) from Palm Meadows Golf Course and 4.9 km (3 mi) from Metricon Stadium. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

Balconies or patios, WiFi, and LCD TVs are featured in all 292 rooms. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Green Dining, is open for breakfast, lunch, and dinner. The Green Bar is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the 2 outdoor tennis courts, health club and spa tub plus access to tennis lessons. 10097 square feet (938 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Carrara hotel, you'll be 8.5 km (5.3 mi) from Surfers Paradise Beach.

Superior Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$108* Per night/room 18 Oct. - 19 Oct.

Superior Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Jetted Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Gold Coast Resort ratings based on 445 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (279) Couples (46) Family (99)
5 out of 5
Away from the main, loud and busy section of the Gold Coast, this is a perfect little get away. only 10-15 minutes from Pacific Fair, Broadbeach and Sufers Paradise means you are still close enough for a day of fun but able to come back to a bit more peace and quiet. The room is spacious and well equipped and the golf courses around the hotel provide some entertainment whether you want to play or watch.

Posted by on 5 Sep. 2021

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Comment from Hotel Management

15 Sep. 2021 by Darrien Warren - Guest Services

Dear Heather, Thank you for taking the time to write a review providing us with your positive feedback! We are so pleased to see that you had a wonderful stay with us and took the time to note out all of the areas you enjoyed about our property. We hope to welcome you again!

4 out of 5
The staff were absolutely incredible! So friendly and helpful .

Posted by on 3 Sep. 2021

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Comment from Hotel Management

15 Sep. 2021 by Darrien Warren - Guest Services

Dear Megan, Thank you for taking the time to write such a lovely review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

5 out of 5
The grounds and gardens were beautiful, the paths were all clean and accommodation unit was perfect.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Hi There, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We value the feedback you have provided as it assists us in knowing what we are doing right! We do hope we get the chance to welcome you back soon!

5 out of 5
Gentleman at reception was A1.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Dear Guest, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We value the feedback you have provided as it assists us in knowing what we are doing right! We do hope we get the chance to welcome you back soon!

5 out of 5

Posted by on 24 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Dear Guest, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon!

5 out of 5
Beds comfy nice service too at reception

Posted by on 20 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Hi There, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We value the feedback you have provided as it assists us in knowing what we are doing right! We do hope we get the chance to welcome you back soon!

4 out of 5

Posted by on 16 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Dear Guest, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon!

5 out of 5
I have stayed twice now at the Mercure, I keep coming back as the place is fantastic. My only gripe I had another trip planned but they are booked out the weekend I need. I guess it’s not a secret how wonderful this place is. I will return again some day.

Posted by on 15 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Dear Guest, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We value the feedback you have provided as it assists us in knowing what we are doing right! We do hope we get the chance to welcome you back soon!

5 out of 5
It was nice and peaceful place to stay at.

Posted by on 14 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Dear Guest, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We value the feedback you have provided as it assists us in knowing what we are doing right! We do hope we get the chance to welcome you back soon!

5 out of 5
Things were easy to find

Posted by on 13 Jun. 2021

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Comment from Hotel Management

6 Aug. 2021 by Darrien - Assistant Manager

Dear Guest, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We value the feedback you have provided as it assists us in knowing what we are doing right! We do hope we get the chance to welcome you back soon!

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 10097 square feet (938 square meters) and includes a conference center. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Mercure Gold Coast Resort. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 10097 sq ft of conference space
  • 938 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • LCD television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM.

The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.

The Cart - Onsite coffee shop. Open daily.

Spa Services

  • Facial treatments
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Swedish massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.503250 and AUD 28 for adults, AUD 12.50 and AUD 14 for children (approximately)
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Mercure
  • Gold Coast Mercure Resort
  • Mercure Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Resort Carrara
  • Mercure Resort Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort Hotel
  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort Hotel Carrara

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.