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4.2 out of 5

" staff friendly helpful " More

By a verified traveller on Thu 16 Sep 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at Sea World Resort. Within just a 15-minute stroll, you'll find Philip Park and Sea World. Highlights at this family-friendly hotel include 4 restaurants, a free water park, and an outdoor swimming pool.

LCD TVs with cable channels are featured in all 399 rooms, and you can enjoy free WiFi, free wired Internet, and balconies or patios. Additionally, room service, coffee/tea makers, and in-room childcare are available.

A day of pampering can include facials and body treatments. The buffet restaurant, Shoreline Restaurant, is open for breakfast and dinner. The hotel's own poolside bar and lounge bar are nice places to enjoy a drink. Enjoy the fitness center, kids' club, spa tub, and sauna. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Main Beach hotel include Marina Mirage Shopping Centre and Sand Pumping Jetty.

Resort Double + Entry to 4 Theme Parks

Bed Count 2 Full Beds Maximum Occupancy 5 Max
AU$135* Per night/room 4 Oct. - 5 Oct.

Premium King View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Queen + Entry to 4 Theme Parks

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Resort Queen + Entry to Sea World

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium King View + Breakfast & Entry to 4 Theme Parks

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Queen + Breakfast & Entry to 4 Theme Parks

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sea World Resort ratings based on 481 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sea World Resort

Everyone (212) Couples (41) Family (155)
4 out of 5
staff friendly helpful

Posted by on 16 Sep. 2021

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Comment from Hotel Management

16 Sep. 2021 by Gabriel Gomes

Dear Marjorie Thank you for taking the time to give us a 4 out of 5 rating. I'm pleased to see you enjoyed your time here at Sea World Resort and look forward to welcoming you back in the future

4 out of 5
Great facilities for kids.

Posted by on 12 Sep. 2021

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Comment from Hotel Management

15 Sep. 2021 by Gabriel Gomes

Dear Mark Thank you for taking the time to give us a 4 out of 5 rating. I'm pleased to see you enjoyed your time here at Sea World Resort and look forward to welcoming you back in the future.

3 out of 5
X

Posted by on 12 Sep. 2021

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5 out of 5
Walk in access to SeaWorld Theme Park and family friendly.

Posted by on 6 Sep. 2021

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Comment from Hotel Management

7 Sep. 2021 by Gabriel Gomes

Dear Ruth Thank you for taking the time to give us a 5 out of 5 rating. I'm pleased to see you enjoyed your time here at Sea World Resort and look forward to welcoming you back in the future.

2 out of 5
Inadequate parking, staff were very dismissive about this and caused great angst. Room was advertised with free parking and was told upon arrival that no spots, too bad so sad. Luckily one staff member saw my distress and helped with a makeshift park. Room was extremely noisy, every movement upstairs or from neighbours bathrooms was amplified and made sleep for a toddler hard. Extremely overpriced for the quality of service and conditions.

Posted by on 5 Sep. 2021

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Comment from Hotel Management

15 Sep. 2021 by Gabriel Gomes

Dear David Thank you for taking the time to give us feedback regarding your stay. We take all guest feedback very seriously and we will be addressing your concerns. Thank you for staying with us

4 out of 5
Property was nice. There was a dripping tap that was noisy in the middle of the night preventing a good night sleep. I reported this in the am

Posted by on 27 Aug. 2021

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Comment from Hotel Management

16 Sep. 2021 by Gabriel Gomes

Dear Michael Thank you for taking the time to give us a your feedback and ratings. It has also been passed on to the relevant teams. Thank you for staying with us.

5 out of 5
Interesting seeing a sign in bathroom talking about saving water by not getting new towels everyday but it appears thats the showers and taps have no water saving features on them? Bins and waste could offer more sorting options on site. Feel bad knowing cardboard going straight to landfill. Great stay. Great staff. A bit of confusing info provided on website vs app vs paper copies given but front staff very helpful.Love coming here. The lounge is a favourite. Vegetarian and vegan meals offered were amazing! Best ive had! Delicous. Better then the mest eater alternatives. Great generous serves. Thankyou seaworld.

Posted by on 27 Aug. 2021

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Comment from Hotel Management

16 Sep. 2021 by Gabriel Gomes

Dear brodie Thank you for taking the time to give us a your feedback and ratings. It has also been passed on to the relevant teams. Thank you for staying with us.

4 out of 5
Easy entry to the Sea World theme park. Light switches in the room were a bit fiddly to reach sometimes, particularly the bedside light. No ice compartment in the fridge.

Posted by on 26 Aug. 2021

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Comment from Hotel Management

4 Sep. 2021 by Gabriel Gomes

Dear Wendy Thank you for taking the time to reply to our survey and provide us with your ratings. I can see from the scores that we have let you down in a few areas. This along with your feedback has also been passed on to the relevant teams. We look forward to welcoming you back again soon.

5 out of 5
The water views are fantastic, Reception William gave me great service, Japanese Restaurant food is great! The only thing that is not ECO friendly is to replace all our towels after one night, which I don't think is necessary.

Posted by on 27 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Gabriel Gomes

Thank you for taking the time to give us a 5 out of 5 rating. I'm pleased to see you enjoyed your time here at Sea World Resort and look forward to welcoming you back in the future.

3 out of 5
We liked the theme park passes that came with our deal. We didn’t like upon contacting house keeping to see if we could get some skim milk for a cuppa in our room being told none was available however the lovely lady at the bar provided us with a cup of skim milk. House keeping should have done this. The main bistro was closed so we headed for the Italian restaurant which felt more like a cafeteria with no atmosphere and a shortage of staff.

Posted by on 24 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Gabriel Gomes

Thank you for taking the time to give us feedback regarding your stay. I will pass your feedback onto the relevant teams. Thank you for staying with us.

Property Features

Sea World Resort offers its guests a complimentary water park, a waterslide, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A spa tub, a fitness center, and a sauna are also featured at the luxury Sea World Resort. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Gold Coast hotel.

  • 399 guestrooms or units
  • 3 levels
  • 4 buildings
  • 4 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sea World Resort offers 399 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies or patios. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Shoreline Restaurant - Overlooking the garden, this buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Hatsuhana Japanese - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Lobby Lounge Cafe - This café serves lunch and dinner. Guests can enjoy drinks at the bar.

Waterfall Cafe - Overlooking the pool, this café serves lunch only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in room types that include Sea World theme park access may collect their park tickets upon registration during check-in. Sea World is open 10 AM-5 PM daily (excluding Christmas day and ANZAC Day

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are available for AUD 25.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 19 for adults and AUD 12 for children (approximately)
  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sea World Main Beach
  • Sea World Resort Main Beach
  • Sea World Resort
  • Nara Resort Sea World
  • Sea World Hotel Main Beach
  • Sea World Resort Gold Coast/Main Beach, Australia
  • Sea World Resort Hotel
  • Sea World Resort Main Beach
  • Sea World Resort Hotel Main Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.