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4.6 out of 5

"It was a pleasant stay with kids Lots of fun Beautiful place " More

By a verified traveller on Sun 03 Jan 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at RACV Royal Pines Resort Gold Coast. You'll be 2 km (1.3 mi) from Metricon Stadium and 1.6 km (1 mi) from Gold Coast Regional Botanic Gardens. Highlights at this family-friendly hotel include 4 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy LCD TVs with digital channels, and all 333 rooms feature free WiFi, coffee/tea makers, and safes. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like free toiletries and pillowtop beds to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

A day of pampering at One Spa can include hot stone massages, prenatal massages, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Kalinda Restaurant, is open for breakfast. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 5 outdoor tennis courts, golf course and free water park plus access to golf lessons. Business travelers can take advantage of a conference center, a business center, and limo/town car service. Other amenities include an outdoor swimming pool, free WiFi in public areas, and a health club. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an area shuttle.

Attractions within a 10-minute drive of this 5-star Benowa hotel include Chevron Renaissance and Cavill Avenue.

Mountain View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$163* Per night/room 20 Jan. - 21 Jan.

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

RACV Royal Pines Resort Gold Coast ratings based on 471 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RACV Royal Pines Resort Gold Coast

Everyone (229) Couples (104) Business (3) Family (129)
5 out of 5

Posted by on 10 Jan. 2021

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Comment from Hotel Management

10 Jan. 2021 by The team at RACV Royal Pines Resort

Thank you for the review!

5 out of 5
It was a pleasant stay with kids Lots of fun Beautiful place

Posted by on 3 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by The team at RACV Royal Pines Resort

Thank you for choosing to stay with us and for taking the time to leave a review. Warm Regards

5 out of 5

Posted by on 2 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by The team at RACV Royal Pines Resort

Thank you for the review!

5 out of 5
We had a very pleasant experience in this hotel, recommended for families with kids

Posted by on 2 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by The team at RACV Royal Pines Resort

Thank you for staying with us and leaving a lovely review. I am pleased to see that you and your family had an enjoyable time with us. We look forward to welcoming you back in the near future. Warm Regards

2 out of 5
Very poor room service selection and all other places booked out so had to Uber in food

Posted by on 2 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by The team at RACV Royal Pines Resort

Thank you for choosing to stay with us. Your feedback has been passed onto the appropriate managers to review. Kind Regards

5 out of 5

Posted by on 1 Jan. 2021

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Comment from Hotel Management

1 Jan. 2021 by The team at RACV Royal Pines Resort

Thank you for the review Stacey!

5 out of 5
Great resort, great for families and location is stunning.

Posted by on 1 Jan. 2021

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Comment from Hotel Management

1 Jan. 2021 by The team at RACV Royal Pines Resort

Dear Rekha, Thank you for staying with us and leaving a lovely review. All the best in 2021. Warm Regards

4 out of 5
Resort was great but beds were very bad unfortunately. The breakfast was also not great 😬

Posted by on 22 Dec. 2020

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Comment from Hotel Management

25 Dec. 2020 by The team at RACV Royal Pines Resort

Thank you for staying with us. Apologies that you did not find our beds and breakfast satisfactory. We hope that overall you had an enjoyable stay with us. Kind Regards

5 out of 5

Posted by on 21 Dec. 2020

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Comment from Hotel Management

21 Dec. 2020 by The team at RACV Royal Pines Resort

Hi Darcy, Thank you for the review!

5 out of 5

Posted by on 19 Dec. 2020

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Comment from Hotel Management

20 Dec. 2020 by The team at RACV Royal Pines Resort

Thank you for the review!

About the RACV Royal Pines Resort Gold Coast

Location Ross Street, Benowa, QLD 4217

Property Features

RACV Royal Pines Resort Gold Coast offers its guests a full-service spa, a golf course, and a complimentary water park. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and limo/town car service are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury RACV Royal Pines Resort Gold Coast. Self parking is free. This 5-star Gold Coast hotel is smoke free.

  • 333 guestrooms or units
  • 22 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1991
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 5
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Coolangatta Airport (OOL) (30.1 km / 18.7 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

RACV Royal Pines Resort Gold Coast offers 333 accommodations with minibars and safes. Beds feature pillowtop mattresses. LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Kalinda Restaurant - This restaurant serves breakfast only.

Trattoria Amici - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Arakawa Japanese - This restaurant serves dinner only. Open select days.

Panorama - Onsite café. Open daily.

Videre - This restaurant serves brunch only. Reservations are required. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Hot stone massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RACV Royal Pines Resort Gold Coast

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch, and also through room service.

  • No cots (infant beds) available
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 34 and AUD 34 for adults, AUD 10 and AUD 34 for children (approximately)
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Pines
  • RACV Pines Resort
  • RACV Resort Royal Pines
  • RACV Royal
  • RACV Royal Pines
  • RACV Royal Pines Benowa
  • Racv Royal Pines Gold Coast
  • RACV Royal Pines Resort Benowa
  • Royal Pines RACV
  • Royal Pines Resort RACV
  • Racv Royal Pines Ashmore
  • Racv Royal Pines Hotel Benowa
  • RACV Royal Pines Resort Gold Coast, Australia - Benowa
  • RACV Royal Pines Resort Gold Coast Hotel
  • RACV Royal Pines Resort Gold Coast Benowa
  • RACV Royal Pines Resort Gold Coast Hotel Benowa

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.