4.7 out of 5

"Fantastic hotel with excellent facilities. Hubby & son enjoyed playing golf. The jumping pillow, pool, splash zone and water slides were thoroughly ut ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in Benowa awaits you at RACV Royal Pines Resort Gold Coast. You'll be within a 20-minute walk of Gold Coast Regional Botanic Gardens and 2 km (1.2 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 4 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 333 rooms, and you can enjoy coffee/tea makers, free newspapers, and safes. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and free toiletries are nice touches to enhance your stay. Additionally, hairdryers, phones, and irons/ironing boards are available.

A day of pampering at One Spa can include hot stone massages, body wraps, and body scrubs along with access to the spa tub and steam room. The restaurant, Kalinda Restaurant, is open for breakfast. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 5 outdoor tennis courts, golf course and free water park plus access to golf lessons. A conference centre, meeting rooms, and limo/town car service are among the business amenities offered. Other amenities include an outdoor swimming pool, a health club, and a spa tub. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an area shuttle.

Within a 20-minute drive of this 5-star Benowa hotel, attractions include Warner Bros. Movie World and Cavill Avenue.

Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$153 per night

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

RACV Royal Pines Resort Gold Coast ratings based on 1,004 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RACV Royal Pines Resort Gold Coast

Everyone (307) Couples (342) Business (3) Family (352)
5 out of 5

Posted by on 27 Nov 2018

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Comment from Hotel Management

6 Dec 2018 by The Team at RACV Royal Pines Resort

Thank you for taking the time to leave a review. Kind Regards

4 out of 5

Posted by on 26 Nov 2018

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Comment from Hotel Management

27 Nov 2018 by RACV Royal Pines Resort

Thank you for your rating. Kind Regards

5 out of 5
Beautiful resort, shame we only stayed overnight. Restaurant on the 21st floor was amazing, views breathtaking.

Posted by on 22 Nov 2018

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Comment from Hotel Management

25 Nov 2018 by RACV Royal Pines Resort

Dear Stacey Thank you for your kind words. We too agree that our Videre Restaurant has the most breathtaking views the Gold Coast has to offer. So glad you were able to experience our wonderful facilities. We hope to welcome you back in the years to come! Kind Regards The team @ RACV Royal Pines Resort

3 out of 5
The hotel rooms need a refurbishment. The bar exterior timber door is so old with paint missing . The breakfast quality whilst fresh isn't of a high standard as the items on offer are not of best quality, that is, they are fresh but at the markets they would be deemed as seconds in some cases.

Posted by , from Byron Bay on 31 Oct 2018

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Comment from Hotel Management

25 Nov 2018 by RACV Royal Pines Resort

Dear Peter We do value the gift of feedback and we are concerned to read your comments. Your comments will be forwarded to the relevant managers to investigate to ensure this addressed as soon as possible. We look forward to welcoming you back for a more positive experience in the future. Warm Regards, The team @ RACV Royal Pines Resort

4 out of 5
Beautiful hotel. Lovely restaurants and facilities. Room wasn’t up to the same standards as the rest of the hotel.

Posted by , from Lake Macquarie on 25 Oct 2018

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Comment from Hotel Management

25 Nov 2018 by RACV Royal Pines Resort

Dear Cassie Thank you for taking the time to pass on your feedback. It is lovely to see you enjoyed our array of restaurants and facilities during your recent visit. We look forward to welcoming you back to the resort in the near future. Kind Regards The team @ RACV Royal Pines Resort

5 out of 5

Posted by on 23 Oct 2018

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Comment from Hotel Management

6 Dec 2018 by The Team at RACV Royal Pines Resort

Thank you for the review! Kind Regards

5 out of 5
Great reception service & room service👍 Recommend even for a quick overnight stay

Posted by on 14 Oct 2018

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Comment from Hotel Management

25 Nov 2018 by RACV Royal Pines Resort

Dear Valued Guests Thank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and also for taking the time to complete this feedback. We look forward to welcoming you back in the future. Warm Regards, The team @ RACV Royal Pines Resort

4 out of 5
A little bit on the tired side but a beautiful hotel

Posted by , from Sydney on 10 Oct 2018

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Comment from Hotel Management

22 Nov 2018 by RACV Royal Pines Resort

Der Kris Thank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and also for taking the time to complete the above feedback. We do value the gift of feedback and I was pleased to see your stay was mostly positive. The RACV has invested significantly into the improvement of the resort over the past few years and will continue to do so in the months and years to come. We look forward to welcoming you back in the future. Warm Regards, The team @ RACV Royal Pines Resort

5 out of 5
.Relaxing and beautiful The staff were so professional and helpful. The free shuttle was excellent. The room service was very good and I liked the green option and free drink.

Posted by , from Dunedin nz on 4 Oct 2018

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Comment from Hotel Management

22 Nov 2018 by RACV Royal Pines Resort

Dear Rae Thank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and also for taking the time to pass on your kind words. We will be sure to share your feedback with our wonderful team! It is great to see you were able to take advantage of our Go Green Living Program, thank you for your support in this new initiative. We look forward to welcoming you back in the future. Kind Regards The team @ RACV Royal Pines Resort

5 out of 5
Great outlook from my room. All facilities great. Enjoyed morning walk around golf course.

Posted by on 1 Oct 2018

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Comment from Hotel Management

22 Nov 2018 by RACV Royal Pines Resort

Dear Guest Thank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and also for taking the time to complete a quick feedback response for us. It is wonderful to read you were able to enjoy our surrounds, a great start to your morning by the sounds! We look forward to welcoming you back in the near future. Kind Regards The team @ RACV Royal Pines Resort

About the RACV Royal Pines Resort Gold Coast

Location Ross Street, Benowa, QLD 4217

Property Features

RACV Royal Pines Resort Gold Coast offers its guests a full-service spa, a golf course, and a complimentary water park. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Business amenities include a limo/town car service and meeting rooms. An outdoor pool, a kid's pool, and a health club are also featured at the luxury RACV Royal Pines Resort Gold Coast. Self parking is free. This 5-star Benowa hotel is smoke free.

  • 333 guestrooms or units
  • 22 levels
  • 4 dining venues
  • 2 bars or lounges
  • 12 conference rooms
  • Built in 1991
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Outdoor tennis courts - 5
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (35.1 km / 21.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

RACV Royal Pines Resort Gold Coast offers 333 forms of air-conditioned accommodation with minibars and a safe. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Kalinda Restaurant – This restaurant only serves breakfast.Open daily.

Trattoria Amici – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Arakawa Japanese – This restaurant only serves dinner. Open selected days.

Panorama – On-site Cafe. Open daily.

Videre – This restaurant only serves dinner. Open selected days.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 34 and AUD 34 for adults, and AUD 10 and AUD 34 for children (approximately)
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Royal Pines Resort Benowa
  • RACV Royal Pines Resort
  • RACV Royal Pines Benowa
  • RACV Royal Pines
  • RACV Royal Pines Resort Gold Coast, Australia - Benowa
  • Racv Royal Pines Hotel Benowa

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.