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4.6 out of 5

"The resort was great - nice room and views, good dining, enjoyed the golf course. " More

By a verified traveller on Tue 10 May 2022

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Hotel Description

A luxury stay in Gold Coast awaits you at RACV Royal Pines Resort Gold Coast. You'll be 2.4 km (1.5 mi) from Carrara Sports Complex and 2 km (1.3 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa, and a golf course.

You can enjoy LCD TVs with digital channels, and all 333 rooms feature free WiFi, coffee/tea makers, and safes. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like free toiletries and pillowtop beds to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

A day of pampering at One Spa can include hot stone massages, prenatal massages, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Kalinda Restaurant, is open for breakfast. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 5 outdoor tennis courts, free water park and outdoor swimming pool plus access to golf lessons. A conference center and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a gym, and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 5-star Benowa hotel include Cavill Avenue and Slingshot.

Mountain View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$254* Per night/room 5 Jun. - 6 Jun.

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

RACV Royal Pines Resort Gold Coast ratings based on 329 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RACV Royal Pines Resort Gold Coast

Everyone (106) Couples (69) Family (106)
5 out of 5
The resort was great - nice room and views, good dining, enjoyed the golf course.

Posted by on 10 May 2022

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Comment from Hotel Management

11 May 2022 by DM

Dear Darren Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

3 out of 5
Room smelled mouldy Windows filthy Best thing was the food.

Posted by on 9 May 2022

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Comment from Hotel Management

9 May 2022 by RACV Royal Pines

Dear Pete Thank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and for taking the time to complete a survey following your departure. We appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas. We look forward to welcoming you back in the future. Warm Regards, The team @ RACV Royal Pines Resort

5 out of 5
We had car trouble’s and they got us a room at the last minute of a long weekend. They’re very understanding & helpful. The facilities were amazing and very clean. The Japanese restaurant is outstanding. It was the most comfortable bed and room we had had in 2 weeks of travelling. Thank you

Posted by on 27 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by DM

Hello Stephanie Sounds like you had a great stay with us! Thank you for the feedback!

5 out of 5
We loved our stay at Royal Pines. The only thing we would have liked to see would be more variety/options for lunch and dinner. The breakfast buffet was excellent.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by DM

Thank you Kellie We appreciate your feedback. Regards RPR Team

2 out of 5
For the huge price we paid for 3 nights, we were very disappointed. The initial room we were given was right next to the lifts and a large family occupying multiple rooms who were incredibly noisey. We were apparently in an Executive Twin room which let us listen to lift chimes going all the time. We also managed to learn by accident on our last morning that we were entitled to use the very nice Executive Dining Room for breakfast even though the checkin person told us we should use the general dining area. A nice way to avoid providing a service which the guest has paid for. The property is a long way from any attractions so you will need a car to do anything. Very poor value for money and wouldn’t stay again.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by DM

Hello David Thank you for taking the time to provide us with your feedback. It is disappointing to see that your stay wasn't the best. Sounds like there was a communication issue on check in with your booking and for this we apologise. We do hope you give us another chance to improve on what we deliver. Regards RPR Team

5 out of 5
Thank you Royal Pines staff for your wonderful hospitality. We enjoyed the food, pool and Spa.

Posted by on 17 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by DM

Thank you! Glad you enjoyed your time with us!

5 out of 5
A wonderful place to stay for families. We will be back!

Posted by on 15 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by DM

Thank you

3 out of 5
Beds and pillows super uncomfortable. How can a 5 star resort only have double beds in a room for guests? The shower leaked every time it was used. The dust in the rooms was disgusting, especially on the walls and lamps. Bleach stains on the carpet. Overall not worth the cost and won’t be coming back.

Posted by on 13 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by DM

Hi Toni Thank you for taking the time to provide us with your feedback. We are sorry to hear you werent happy with your stay. Your comments will of course be forwarded to the relevant department managers to assist and improve on what we deliver. Regards RPR Team

2 out of 5
It was isolated, we did not have a car, and the wind factor was limiting and made using the pool and surrounds uncomfortable. I have been there twice and experienced the same high wind levels and I am told that the wind is a constant feature of the resort based on its location. I acknowledge that it is primary a golf location, I would not return

Posted by on 11 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by DM

Hello Kathy Thank you for taking the time to complete a review for us. We do appreciate your feedback. Once again - thank you

3 out of 5
Clean but very dusty. Overall average. Well facilitated.

Posted by on 9 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by RACV Royal Pines

Thanks so much for your feedback from your stay at RACV Royal Pines We were sorry to hear that you had issues with your room’s cleanliness. We will be sure to have these issues rectified by our housekeeping department. We do hope you return soon. Kind Regards RACV Royal Pines

About the RACV Royal Pines Resort Gold Coast

Location Ross Street, Benowa, QLD 4217

Property Features

RACV Royal Pines Resort Gold Coast offers its guests a full-service spa, a golf course, and a complimentary water park. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. An outdoor pool, a children's pool, and a health club are also featured at the luxury RACV Royal Pines Resort Gold Coast. Self parking is free. This 5-star Gold Coast hotel is smoke free.

  • 333 guestrooms or units
  • 22 levels
  • 2 bars or lounges
  • Built in 1991
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 5
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RACV Royal Pines Resort Gold Coast offers 333 accommodations with minibars and safes. Beds feature pillowtop mattresses. LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Kalinda Restaurant - This restaurant serves breakfast only.

Trattoria Amici - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Arakawa Japanese - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.

Panorama - Onsite café. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RACV Royal Pines Resort Gold Coast

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch, and also through room service.

  • No cots (infant beds) available
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 34 and AUD 34 for adults, AUD 10 and AUD 34 for children (approximately)
  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Pines
  • RACV Pines Resort
  • RACV Resort Royal Pines
  • RACV Royal
  • RACV Royal Pines
  • RACV Royal Pines Benowa
  • Racv Royal Pines Gold Coast
  • RACV Royal Pines Resort Benowa
  • Royal Pines RACV
  • Royal Pines Resort RACV
  • Racv Royal Pines Ashmore
  • Racv Royal Pines Hotel Benowa
  • RACV Royal Pines Resort Gold Coast, Australia - Benowa
  • RACV Royal Pines Resort Gold Coast Hotel
  • RACV Royal Pines Resort Gold Coast Benowa
  • RACV Royal Pines Resort Gold Coast Hotel Benowa

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.