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4.6 out of 5

"This accommodation was fantastic for kids, the grounds were beautiful, great variety of food options, service was exceptional. We can’t wait to stay h ... " More

By a verified traveller on Mon 05 Dec 2022

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Hotel Description

A luxury stay in Gold Coast awaits you at RACV Royal Pines Resort Gold Coast. You'll be 2 km (1.3 mi) from Metricon Stadium and 2.1 km (1.3 mi) from Emerald Lakes Golf Club. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa, and a golf course.

A day of pampering at One Spa can include hot stone massages, prenatal massages, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Kalinda Restaurant, is open for breakfast. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 5 outdoor tennis courts, free water park and outdoor swimming pool plus access to golf lessons. A conference center and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a gym, and a spa tub. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 5-star Benowa hotel, you'll be 21.6 km (13.4 mi) from Dreamworld.

Mountain View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$232* Per night/room 18 Dec. - 19 Dec.

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

RACV Royal Pines Resort Gold Coast ratings based on 339 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RACV Royal Pines Resort Gold Coast

Everyone (108) Couples (71) Family (110)
5 out of 5
This accommodation was fantastic for kids, the grounds were beautiful, great variety of food options, service was exceptional. We can’t wait to stay here again.

Posted by on 5 Dec. 2022

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5 out of 5
Great facilities

Posted by on 4 Dec. 2022

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4 out of 5
The staff and facilities were fabulous. Food good and reasonable cost. Our room had been renovated but the bathroom sink was quite loose.

Posted by on 29 Nov. 2022

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Comment from Hotel Management

1 Dec. 2022 by DM

Dear Susan Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

5 out of 5
Excellent

Posted by on 13 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by RACV Royal Pines

Dear Jock Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

3 out of 5
Wonderful, except for staff on reception. We stood waiting in line while 5 difference staff members did their own thing in their computers. Not busy with other guests, just doing stuff on their computers. Surely serving guests more important?

Posted by on 13 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by RACV Royal Pines

Dear Matthew Thanks for sharing your feedback, we do apologise at the delay in check in and will follow up regarding the team no acknowledging you while waiting. Again, thank you for your feedback and we do hope to see you again.

5 out of 5
A splendid place to stay. The room was so king bed was so luxirious my wife didn't want to come back home. Its all she's been talking about since lol

Posted by on 30 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by RACV Royal Pines

Dear Thadeus Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

5 out of 5
The staff is really helpful.

Posted by on 22 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by RACV Royal Pines

Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

4 out of 5
???

Posted by on 16 Oct. 2022

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Comment from Hotel Management

19 Oct. 2022 by DM

Dear Michelle Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

5 out of 5
Great facilities for families with young children. The staff were all incredibly friendly and the restaurants were fantastic.

Posted by on 7 Oct. 2022

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Comment from Hotel Management

8 Oct. 2022 by Hotel Management

Dear Louise,Thanks for choosing to stay at RACV Royal Pines It is great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards, Your team @ RACV Royal Pines Resort

5 out of 5
Really enjoyed my stay and the service was incredible happy customer would highly recommend even great for families ❤❤❤❤❤ ⭐⭐⭐⭐⭐

Posted by on 4 Oct. 2022

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Comment from Hotel Management

5 Oct. 2022 by RACV Royal Pines

Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

About the RACV Royal Pines Resort Gold Coast

Location Ross Street, Benowa, QLD 4217

Property Features

RACV Royal Pines Resort Gold Coast offers its guests a full-service spa, a golf course, and a complimentary water park. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. An outdoor pool, a children's pool, and a health club are also featured at the luxury RACV Royal Pines Resort Gold Coast. Self parking is free. This 5-star Gold Coast hotel is smoke free.

  • 333 guestrooms or units
  • 22 levels
  • 2 bars or lounges
  • Built in 1991
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 5
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RACV Royal Pines Resort Gold Coast offers 333 accommodations with minibars and safes. Beds feature pillowtop mattresses. LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Kalinda Restaurant - This restaurant serves breakfast only.

Trattoria Amici - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Arakawa Japanese - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.

Panorama - Onsite café. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RACV Royal Pines Resort Gold Coast

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch, and also through room service.

  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 34 and AUD 34 for adults, AUD 10 and AUD 34 for children (approximately)
  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Pines
  • RACV Pines Resort
  • RACV Resort Royal Pines
  • RACV Royal
  • RACV Royal Pines
  • RACV Royal Pines Benowa
  • Racv Royal Pines Gold Coast
  • RACV Royal Pines Resort Benowa
  • Royal Pines RACV
  • Royal Pines Resort RACV
  • Racv Royal Pines Ashmore
  • Racv Royal Pines Hotel Benowa
  • RACV Royal Pines Resort Gold Coast, Australia - Benowa
  • RACV Royal Pines Resort Gold Coast Hotel
  • RACV Royal Pines Resort Gold Coast Benowa
  • RACV Royal Pines Resort Gold Coast Hotel Benowa

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.