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4.4 out of 5

"Staff were friendly and rooms we’re comfortable and clean " More

By a verified traveller on Mon 30 Nov 2020

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Hotel Description

You'll be connected to the convention center at The Star Grand at The Star Gold Coast, and within a 30-minute stroll of Pacific Fair Shopping Centre and Surfers Paradise Beach. Highlights at this luxury hotel include 8 restaurants, 6 bars/lounges, and a casino.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, espresso makers, and safes. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Room service, pillow menus, and down comforters are also available.

The restaurant, Cucina Vivo, serves Italian cuisine and is open for dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy access to 2 spa tubs along with an outdoor swimming pool and a fitness center. Added amenities include free WiFi in public areas, a sauna, and a conference center. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 4 km (2.5 mi) from Cavill Avenue and 4 km (2.5 mi) from Timezone.

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$172* Per night/room 6 Dec. - 7 Dec.

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 442 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (300) Couples (83) Family (47)
5 out of 5
Staff were friendly and rooms we’re comfortable and clean

Posted by , from Australia on 30 Nov. 2020

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5 out of 5

Posted by on 22 Nov. 2020

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4 out of 5
Great food, service and location. Very peaceful and relaxing with great facilities. Unfortunately the spa, buffet restaurant were closed and mini bars not available unless by request, it would have been nice if the room rate reflected the limited this, but would certainly return when everything is available again

Posted by , from Gold Coast on 21 Nov. 2020

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4 out of 5
Great staff good location good food made for a good get away

Posted by on 28 Oct. 2020

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4 out of 5
Room didn’t have a good view, but service was very good and cleanliness as well. Overall nothing to complain.

Posted by , from Brisbane on 24 Oct. 2020

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Comment from Hotel Management

25 Oct. 2020 by The Star Grand

Thanks so much for your review Its great to hear you enjoyed our hospitality We hope to see you again soon. Kind Regards The Star Grand

3 out of 5
Room very nice but couldn’t sleep as air con not working well, it was too hot and very noisy.

Posted by on 18 Oct. 2020

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5 out of 5
✨ beautiful rooms with great views in a perfect location

Posted by , from Lismore on 18 Oct. 2020

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Comment from Hotel Management

21 Oct. 2020 by The Star Grand

Dear Jessicalee Thanks so much for your feedback. We are thrilled to hear you enjoyed your stay at The Star. We look forward to seeing you again soon. Kind Regards The Star Grand

5 out of 5
Professional, easy process to book and check-in, when staying for business.

Posted by on 13 Oct. 2020

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Comment from Hotel Management

21 Oct. 2020 by The Star Grand

Thanks for choosing to stay at The Star Grand We are so pleased to hear you enjoyed your stay and the experience. We look forward to you visiting us again soon. Kind Regards The Star Grand

4 out of 5
Enjoyed my stay, rooms are very comfortable and the star has a fresh feel about it.

Posted by , from Gold coast on 10 Oct. 2020

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Comment from Hotel Management

11 Oct. 2020 by The Star Grand

Dear Greg Thanks for choosing to stay at The Star Grand We are so pleased to hear you enjoyed your stay and the experience. We look forward to you visiting us again soon. Kind Regards The Star Grand

5 out of 5
Amazing hotel, super clean, food was first class, staff awesome

Posted by , from Toowoomba on 4 Oct. 2020

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Comment from Hotel Management

11 Oct. 2020 by The Star Grand

Dear Nick Thanks so much for your review Its great to hear you enjoyed our hospitality We hope to see you again soon. Kind Regards The Star Grand

About the The Star Grand at The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool

Property Features

As a guest of The Star Grand at The Star Gold Coast, you'll find 2 spa tubs, an outdoor pool, a sauna, and a fitness center. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 17513 square feet (1627 square meters) and includes a conference center. A casino, a terrace, and multilingual staff are also featured at the luxury The Star Grand at The Star Gold Coast. Self parking is free. This 5-star Gold Coast hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 6 bars or lounges
  • 17513 sq ft of conference space
  • 1627 sq m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (26.1 km / 16.2 mi)
  • Metro station: Broadbeach South Light Rail Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

The Star Grand at The Star Gold Coast offers 596 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Jupiters
  • Gold Coast Jupiters Hotel
  • Jupiters Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Hotel Gold Coast
  • Jupiters Gold Coast
  • Jupiters Hotel
  • Jupiters Hotel & Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Jupiters Hotel Gold Coast
  • Broadbeach Conrad
  • Conrad Broadbeach
  • Conrad Hotel Jupiters
  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel And Casino Gold Coast
  • Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel
  • The Star Grand at The Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.