4.6 out of 5

"Fantastic service, comfortable beds and super clean rooms! " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Broadbeach awaits you at The Star Grand at The Star Gold Coast. Within a 10-minute stroll you'll find Pacific Fair Shopping Centre and Surfers Paradise Beach within a 30-minute walk. Highlights at this romantic hotel include 8 restaurants, 5 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, espresso makers, and in-room massages. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds and premium bedding invite a good night's rest. Additionally, pillow menus, down comforters, and safes are available.

A relaxing day at AZURE SPA & FITNESS can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. Cucina Vivo serves Italian cuisine and is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy access to 2 spa tubs along with an outdoor swimming pool and a fitness centre. Business travelers can take advantage of a conference centre and meeting rooms. Additionally, you'll find a casino, free WiFi in public areas, and a sauna. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 3.6 km (2.2 mi) from Timezone and 3.6 km (2.3 mi) from Cavill Avenue.

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$232 per night

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 5,848 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
staff were friendly throughout whole casino, couldn't asked for any better. Rooms were great and comfy bed, nice view over river/hinterland. Buffett was good, Food Quarter basic and over priced Would def stay there again, close to Broadbeach, Beach and Pac Fair

Posted by , from Brisbane on 11 Sep 2018

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Comment from Hotel Management

19 Sep 2018 by The Star Grand

Dear Andrew Thanks so much for your feedback. Its great to hear you had a great experience while staying with us. We do hope you visit us again soon. Kind Regards The Star Grand

4 out of 5

Posted by on 10 Sep 2018

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Comment from Hotel Management

13 Sep 2018 by The Star Grand

We do hope you enjoyed your stay. Kind Regards The Star Grand

3 out of 5
Renovations to the facade of the building severely hamper the ability for first time guests, who drive in, to interact with front of house staff to understand where to park or find parts of the property. Furthermore the absolute lack of signage on casino drive lead to several trips to locate the Darling.

Posted by on 9 Sep 2018

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4 out of 5

Posted by on 9 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by The Star Grand

Thanks so much for your feedback. We do hope you stay again soon. Kind Regards The Star Grand

5 out of 5
Nice and close to shops beach think the prices could be bit cheper for what u get its not that different to other hotels..

Posted by , from Gold coast on 8 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by The Star Grand

Dear Kylie Thanks so much for your feedback. We do hope you visit us again soon. Kind Regards The Star Grand

3 out of 5
Hotel room was very orderly plain white bed covers

Posted by , from Old on 8 Sep 2018

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Comment from Hotel Management

11 Sep 2018 by The Star Grand

Good Morning Martin Thanks for your feedback. Kind Regards The Star Grand

5 out of 5
Fantastic service, comfortable beds and super clean rooms!

Posted by on 3 Sep 2018

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Comment from Hotel Management

7 Sep 2018 by The Star Grand

Thanks so much for your feedback. Its great to hear about your amazing experience. We do hope you stay again soon. Kind Regards The Star Grand

2 out of 5
Bed was too soft Sheets too crunchy and noisy - we kept waking each other up Pillows too soft Air con didn’t work in room Overall a bad night’s sleep

Posted by on 2 Sep 2018

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Comment from Hotel Management

2 Sep 2018 by The Star Grand

Thanks so much for your feedback We were sorry to hear that you had issues with the bedding and air-conditioning throughout your stay. We will be sure to pass you feedback on to our housekeeping team to follow up and review. Kind Regards The Star Grand

4 out of 5
Cons: beds were on the soft side, people with back issues would not enjoy these beds
Food was very nice. Layout of the buffet was confusing.

Posted by on 2 Sep 2018

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Comment from Hotel Management

2 Sep 2018 by The Star Grand

Thanks so much for your feedback. We do hope you stay with us again soon. Kind Regards The Star Grand

5 out of 5

One Stop Shop

Pros: Everything
Cons: Nothing really
Location: Pacific Fair, beach, surfers paradise, Dracula's
Just an overall one stop place to go and have fun. All the amenities you need so you don't have to leave until it's time to check out. Casino, restaurants and bars galore, beautiful rooms amazing room service. What's not to love. Looking forward to getting back there soon.

Posted by , from Mt Gravatt East on 19 Aug 2018

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Comment from Hotel Management

24 Aug 2018 by The Star Gold Coast

Thanks so much for your feedback. We do hope you stay again soon Kind Regards The Star Gold Coast

About the The Star Grand at The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Renovations + Closures

This property is undergoing renovations.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

The Star Grand at The Star Gold Coast offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. Public spaces have free WiFi. Event space at this hotel measures 17513 square feet (1627 square metres) and includes conference centres. A casino, a fitness centre, and spa services are also featured at the luxury The Star Grand at The Star Gold Coast. Self parking is free. This 5-star Broadbeach hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 5 bars or lounges
  • 18 conference rooms
  • 17513 sq ft of conference space
  • 1627 sq. m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (19.3 km / 12 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Star Grand at The Star Gold Coast offers 596 forms of air-conditioned accommodation with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Cucina Vivo – Overlooking the pool, this cocktail bar specialises in Italian cuisine and only serves dinner.Reservations are required. Open select days.

Kiyomi – Overlooking the pool, this restaurant specialises in Korean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Garden Kitchen & Bar – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or spa tub without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

AZURE SPA & FITNESS has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.90 for adults and AUD 14.95 for children (approximately)
  • Valet parking fee: AUD 40.00 per night
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Broadbeach Conrad
  • Conrad Hotel Jupiters
  • Jupiters Hotel And Casino Gold Coast
  • Conrad Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.