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4.2 out of 5

"Loved it all. Great service, check in, dinner at Harvest Buffet, cocktails at the Cherry Bar, gaming, and beautiful, comfortable rooms. Can't wait to ... " More

By a verified traveller on Wed 05 Oct 2022

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Hotel Description

At The Star Grand at The Star Gold Coast, you'll be connected to the convention center and 0.8 km (0.5 mi) from Pacific Fair Shopping Centre. Highlights at this luxury hotel include 8 restaurants, 6 bars/lounges, and an outdoor swimming pool.

The restaurant, Cucina Vivo, serves Italian cuisine and is open for dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy access to 2 spa tubs along with a gym and pool loungers. 17513 square feet (1627 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 3.3 km (2.1 mi) from Surfers Paradise Beach and 3.8 km (2.4 mi) from Cavill Avenue.

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$290* Per night/room 16 Oct. - 17 Oct.

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 504 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (191) Couples (162) Family (91)
5 out of 5
Loved it all. Great service, check in, dinner at Harvest Buffet, cocktails at the Cherry Bar, gaming, and beautiful, comfortable rooms. Can't wait to come back again!!!

Posted by on 5 Oct. 2022

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4 out of 5
Rooms were nice, and facilities.

Posted by on 30 Sep. 2022

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5 out of 5
Great

Posted by on 28 Sep. 2022

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5 out of 5
The staff are very friendly and helpful. Didn’t like was our room next the lift was a bit noisy.

Posted by on 24 Sep. 2022

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4 out of 5
Very comfortable bed, great rain shower.

Posted by on 17 Sep. 2022

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4 out of 5
Everything was great

Posted by on 9 Sep. 2022

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4 out of 5
Lovely but very thin walls. Could hear the neighbours shower, toilet, door TV at 4am

Posted by on 9 Sep. 2022

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3 out of 5
Accommodation excellent, reception staff excellent. Missing from my experience many years ago is a decent cafe. I am a Keno player and although I like other games I tend to enjoy sitting back and relaxing playing Keno. The fact that this is no longer possible at the Star is a deal breaker for me. I was so excited to introduce my children to the Star as I had a history of visiting and enjoying the shows, I joined us all up as I have recently moved up north and could see myself making regular visits. I will not return due to the fact that there wasn't anywhere for Hotel Guests to spend down time, no lounge area the bar in the Atrium is closed and I couldn't play Keno seriously as I like to play Advanced bets but this takes time and planning. Although we enjoyed our weekend I will have to find a more comfortable venue.

Posted by on 4 Sep. 2022

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3 out of 5
Closeness to things

Posted by on 29 Aug. 2022

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5 out of 5
Great Stay very good

Posted by on 26 Aug. 2022

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About the The Star Grand at The Star Gold Coast

Location 8 Casino Drive, Broadbeach, QLD 4218

Property Features

The Star Grand at The Star Gold Coast offers its guests 2 spa tubs, an outdoor pool, and a fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 17513 square feet (1627 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Star Grand at The Star Gold Coast. Self parking is free. This 5-star Gold Coast hotel is smoke free.

  • 1 building
  • 592 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 6 bars or lounges
  • 17513 sq ft of conference space
  • 1627 sq m of conference space
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Broadbeach South Light Rail Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Jupiters
  • Gold Coast Jupiters Hotel
  • Jupiters Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Hotel Gold Coast
  • Jupiters Gold Coast
  • Jupiters Hotel
  • Jupiters Hotel & Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Jupiters Hotel Gold Coast
  • Broadbeach Conrad
  • Conrad Broadbeach
  • Conrad Hotel Jupiters
  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel And Casino Gold Coast
  • Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel
  • The Star Grand at The Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.