4.6 out of 5

"Fantastic service, comfortable beds and super clean rooms! " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Broadbeach awaits you at The Star Grand at The Star Gold Coast. Within a 10-minute stroll you'll find Pacific Fair Shopping Centre and Surfers Paradise Beach within a 30-minute walk. Highlights at this romantic hotel include 8 restaurants, 5 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, espresso makers, and in-room massages. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds and premium bedding invite a good night's rest. Additionally, pillow menus, down comforters, and safes are available.

A relaxing day at AZURE SPA & FITNESS can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. Cucina Vivo serves Italian cuisine and is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy access to 2 spa tubs along with an outdoor swimming pool and a fitness centre. Business travelers can take advantage of a conference centre and meeting rooms. Additionally, you'll find a casino, free WiFi in public areas, and a sauna. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 3.6 km (2.2 mi) from Timezone and 3.6 km (2.3 mi) from Cavill Avenue.

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$215 per night

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 5,889 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (2177) Couples (2880) Business (5) Family (823) Other (3)
5 out of 5

Posted by on 4 Dec 2018

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5 Dec 2018 by The Star Grand

Thanks so much for your rating of our property. We do hope you stay again soon. Kind Regards The Star Grand

5 out of 5

Posted by on 4 Dec 2018

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Comment from Hotel Management

5 Dec 2018 by The Star Grand

Thanks so much for your rating of our property. We do hope you stay again soon. Kind Regards The Star Grand

4 out of 5
Room and bathroom needed more hanging space. Beds a bit too soft, top sheet stiff. Pool lovely but a hand rail to enter and exit it would be a great help for elderly or handicapped people. Overall very enjoyable week.

Posted by on 1 Dec 2018

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Comment from Hotel Management

2 Dec 2018 by The Star Grand

Thanks so much for your feedback. We will pass on your concerns to the housekeeping department. Kind Regards The Star Grand

5 out of 5

Posted by on 26 Nov 2018

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Comment from Hotel Management

30 Nov 2018 by The Star Grand

Thanks so much for rating our property. We do hope you enjoyed your stay. Kind Regards The Star Grand

5 out of 5
Excellent unbelievable , amazing hotel to stay in staff we lovely, room facilities so clean and extremely comfortable bed . The garden restaurant was lovely for both breakfast and dinner , food 10 out of 10

Posted by on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by The Star Gold Coast

Dear Garry Thanks so much for your review. Its great to hear you had an amazing experience while staying with us. Feedback like yours makes us proud of our team and the services we offer to our guests each day. We do hope you return again soon. Kind Regards The Star Gold Coast

5 out of 5
Excellent comfort and close to the beach................

Posted by on 24 Nov 2018

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Comment from Hotel Management

30 Nov 2018 by The Star Grand

Thanks so much for your review. We do hope you return again soon. Kind Regards The Star Grand

5 out of 5
Apart from the work going on around the casino entrances and just outside it was a pleasant enough experience.

Posted by , from Brisbane on 24 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by The Star Grand

Dear Kirsty Thanks for your recent feedback. We do hope you return again soon Kind Regards The Star Grand

5 out of 5
Love The Star; you can just stay at the complex for restaurants, Casino, Pool, Bars, etc or it's a quick walk to Broadbeach Shops, Surf Club & other entertainment venues. Rooms are always clean and well designed, the staff can't help you enough, and the Casino is laid out well with a number of choices for food, bars & gaming. Broadbeach is a great area too. Good beaches without been as overcrowded as Surfers.

Posted by , from Redland Bay on 17 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by The Star Grand

Dear Tim Thanks so much for your review. Its great to hear you enjoyed your experience at The Star and made the most of your time enjoying several of our venues and facilities. We do hope you return again soon. Kind Regards The Star Grand

3 out of 5
No separate and reserved parking for guests terrible will not stay again

Posted by , from Sunshine Coast on 16 Nov 2018

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Comment from Hotel Management

17 Nov 2018 by The Star Grand

Dear David Thanks for your recent feedback. We are sorry to hear you had issues located a parking spot for your stay. Due to the high numbers of functions on site we did open up or staff parking area to all guests/patrons over this weekend. Again thanks for your review. Kind Regards The Star Grand

4 out of 5
Could not fault anything, suited our needs perfectly.

Posted by on 16 Nov 2018

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Comment from Hotel Management

17 Nov 2018 by The Star Grand

Thanks so much for your review. We do hope you return again soon. Kind Regards The Star Grand

About the The Star Grand at The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Renovations + Closures

This property is undergoing renovations.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

The Star Grand at The Star Gold Coast offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. Public spaces have free WiFi. Event space at this hotel measures 17513 square feet (1627 square metres) and includes conference centres. A casino, a fitness centre, and spa services are also featured at the luxury The Star Grand at The Star Gold Coast. Free self parking is available. This 5-star Broadbeach hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 5 bars or lounges
  • 18 conference rooms
  • 17513 sq ft of conference space
  • 1627 sq. m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (19.3 km / 12 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Star Grand at The Star Gold Coast offers 596 forms of air-conditioned accommodation with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Cucina Vivo – Overlooking the pool, this cocktail bar specialises in Italian cuisine and only serves dinner.Reservations are required. Open select days.

Kiyomi – Overlooking the pool, this restaurant specialises in Korean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Garden Kitchen & Bar – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.90 for adults and AUD 14.95 for children (approximately)
  • Valet parking fee: AUD 40.00 per night
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Gold Coast
  • Star Grand Star Gold Coast Hotel Broadbeach
  • Star Grand Star Gold Coast Hotel
  • Star Grand Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast

You should know

  • Pool access available from 6 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.