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4.4 out of 5

"The bed and pillows were so comfortable. We had a lovely view over the canal and the Convention Centre. The restaurants we went to were good and the ... " More

By a verified traveller on Tue 17 Mar 2020

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Hotel Description

You'll be connected to the convention center at The Star Grand at The Star Gold Coast, and within a 30-minute stroll of Pacific Fair Shopping Centre and Surfers Paradise Beach. Highlights at this luxury hotel include 8 restaurants, 6 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, espresso makers, and safes. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Pillow menus, down comforters, and hair dryers are also available.

A day of pampering at AZURE SPA & FITNESS can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the sauna. The restaurant, Cucina Vivo, serves Italian cuisine and is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy access to 2 spa tubs along with an outdoor swimming pool and a fitness center. Plus you'll find a casino, free WiFi in public areas, and a sauna. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 4 km (2.5 mi) from Cavill Avenue and 4 km (2.5 mi) from Timezone.

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$216* Per night/room 21 Jun. - 22 Jun.

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 519 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (397) Couples (75) Business (1) Family (38) Other (1)
5 out of 5

Posted by on 21 Mar. 2020

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5 out of 5
The bed and pillows were so comfortable. We had a lovely view over the canal and the Convention Centre. The restaurants we went to were good and the pool area was very nice.

Posted by on 17 Mar. 2020

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5 out of 5

Posted by on 15 Mar. 2020

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5 out of 5

Posted by on 15 Mar. 2020

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5 out of 5

Posted by on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by The Star Grand

Thanks so much for your rating of our property. We do hope you enjoyed your stay and the experience. Kind Regards The Star Grand

5 out of 5
Definitely 5star service and rooms. Buffet breakfast was awesome.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by The Star Grand

Thanks so much for your review. We do hope you enjoyed your stay and the experience. We look forward to seeing you again soon. Kind Regards The Star Grand

2 out of 5
What I didn’t like was although we mentioned we had chosen to stay for our wedding anniversary there was not one mention of it. And we were not warned that if we would have liked to eat and one of the restaurants (which we did) we had to book so far in advance. We only checked in at 2 and shortly after there were no bookings besides quite a late one. The pool bar also closed at 3:30 which didn’t give us much time. And arriving at the buffet for brekky the lady who showed us to our seats did not explain what was on offer or where to get anything from. As we watched other staff fully explain to people everything so there were not confused. Also absolutely shocking to try and find a park. Especially because we had to leave and return later that night.

Posted by , from Gold Coast on 8 Mar. 2020

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5 out of 5
Was a perfect location room was fantastic Would definitely be back

Posted by on 8 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Lauryn

Thank you for your review, I'm so pleased you enjoyed your stay with us!

5 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by The Star Grand

Thanks so much for your rating of our property. We do hope you enjoyed your stay and the experience. Kind Regards The Star Grand

4 out of 5
The resort is self contained. We didn't need to go anywhere else. Excellent food choices.

Posted by , from Brisbane on 5 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Hotel Management

Dear Eunice, Thank you for your feedback on your recent stay with us. We really appreciate it and glad you enjoyed your stay. We look forward to welcoming you back on your next visit. Kind Regards, Hotel Management

About the The Star Grand at The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Property Features

The Star Grand at The Star Gold Coast offers its guests a full-service spa, 2 spa tubs, an outdoor pool, and a sauna. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 17513 square feet (1627 square meters) and includes a conference center. A casino, a fitness center, and spa services are also featured at the luxury The Star Grand at The Star Gold Coast. Self parking is free. This 5-star Broadbeach hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 6 bars or lounges
  • 17513 sq ft of conference space
  • 1627 sq m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (28.1 km / 17.5 mi)
  • Metro station: Broadbeach South Light Rail Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

The Star Grand at The Star Gold Coast offers 596 accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34.90 for adults and AUD 19.90 for children (approximately)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Jupiters
  • Gold Coast Jupiters Hotel
  • Jupiters Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Hotel Gold Coast
  • Jupiters Gold Coast
  • Jupiters Hotel
  • Jupiters Hotel & Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Jupiters Hotel Gold Coast
  • Broadbeach Conrad
  • Conrad Broadbeach
  • Conrad Hotel Jupiters
  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel And Casino Gold Coast
  • Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel
  • The Star Grand at The Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.