4.6 out of 5

"Fantastic service, comfortable beds and super clean rooms! " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Broadbeach awaits you at The Star Grand at The Star Gold Coast. You'll be 0.9 km (0.6 mi) from Pacific Fair Shopping Centre and 2.1 km (1.3 mi) from Surfers Paradise Beach. Highlights at this romantic hotel include 8 restaurants, 6 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, espresso makers, and safes. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, pillow menus, down comforters, and hairdryers are available.

A relaxing day at AZURE SPA & FITNESS can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Cucina Vivo, serves Italian cuisine and is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy access to 2 spa tubs along with an outdoor swimming pool and a fitness centre. Additionally, you'll find a casino, free WiFi in public areas, and a sauna. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site.

Places within a 15-minute drive of this 5-star Broadbeach hotel include Cavill Avenue and Timezone.

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$216 per night

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 5,944 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (2233) Couples (2880) Business (5) Family (823) Other (3)
5 out of 5
Nice Hotel close to the beach and restaurants. Great bed !!

Posted by on 7 Feb. 2019

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Comment from Hotel Management

7 Feb. 2019 by Lauryn J

Thank you for your kind review! We look forward to welcoming you back soon

5 out of 5
Pleasantly surprised rooms were modern and view was excellent

Posted by on 4 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Lauryn J

Thank you for leaving your feedback it is wonderful to hear you enjoyed your stay with us, I look forward to welcoming you back

1 out of 5
Little sleep due to nightclub thumping bass music pumping through our room, called reception at 1am and was told it will be going to 3am... $300 for a room and no sleep, seems a total waste of money. Otherwise quite a nice place to stay.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by The Star Grand

Thanks so much for your feedback. We were sorry to hear that your sleep was disturbed due to the Atrium Bar on Saturday night. Please be advised that a member of our Hotel Team has tried to contact you to discuss your feedback. We have also forwarded on your feedback to the property's sound technician to review volume in this area. Thanks again for your review. Kind Regards The Star Grand

5 out of 5
Awesome. Only there for 1 night and we had a great time.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by The Star Grand

Thanks so much for your review. We are very pleased to hear you enjoyed your recent stay at The Star Grand. We do hope it was memorable and you will visit us again soon. Kind Regards The Star Grand

4 out of 5
Nice place to stay. Lots to do without leaving the hotel. Good variety of restaurants, lovely pool complex, cinema and shows.

Posted by , from Wellington, nz on 2 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by The Star Grand

Dear Bert Thanks so much for your feedback. It sounds like you made the most of your visit to The Star Grand. We do hope your return again soon for another enjoyable experience. Kind Regards The Star Grand

5 out of 5
Rooms are lovely, we had dinner in the garden restaurant, very nice & brilliant service.

Posted by on 1 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by The Star Grand

Thanks so much for your feedback. Its great to hear you enjoyed your stay and a very relaxing dinner in Garden Kitchen. We do hope you stop by again for another enjoyable experience. Kind Regards The Star Grand

5 out of 5
What you expected in 5 stars hotel. Free parking and close to shopping and cafe and restaurant precint.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by The Star Grand

Thanks so much for your review. We do hope you stay again soon. Kind Regards The Star Grand

5 out of 5
Great hotel, loved everything about it. Expensive but certainly luxury in every way. Food and room was great, so much tod I.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by The Star Grand

Thanks so much for your great feedback. We are so pleased to hear that you enjoyed your stay at the Star. You will definitely find luxury when staying with us. We do hope you stay again soon. Kind Regards The Star Grand

5 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by The Star Grand

Thanks so much for your rating of our property. We do hope you return again soon. Kind Regards The Star Grand

5 out of 5
Great hotel, super comfy beds! Was very convenient as we were dining at the Garden Bar.

Posted by on 26 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by The Star Grand

Thanks so much for your review. We are please to hear your enjoyed your stay and slept well on our super comfy mattresses. We do hope you visit us again soon. Kind Regards The Star Grand

About the The Star Grand at The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Renovations + Closures

This property is undergoing renovations.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

The Star Grand at The Star Gold Coast offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 6 bars/lounges and A poolside bar. Public spaces have free WiFi. Event space at this hotel measures 17513 square feet (1627 square metres) and includes conference centres. A casino, a fitness centre, and spa services are also featured at the luxury The Star Grand at The Star Gold Coast. Free self parking is available. This 5-star Broadbeach hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 6 bars or lounges
  • 17513 sq ft of conference space
  • 1627 sq. m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (19.3 km / 12 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Star Grand at The Star Gold Coast offers 596 forms of air-conditioned accommodation with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a complimentary bathrobe, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Cucina Vivo – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner.Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Kiyomi – Overlooking the pool, this fine-dining restaurant specialises in Korean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Garden Kitchen & Bar – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Nineteen at The Star – Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Imperial at The Star – Overlooking the garden, this restaurant specialises in Chinese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34.90 for adults and AUD 19.90 for children (approximately)
  • Valet parking fee: AUD 50.00 per night
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Gold Coast
  • Star Grand Star Gold Coast Hotel Broadbeach
  • Star Grand Star Gold Coast Hotel
  • Star Grand Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast

You should know

  • Pool access available from 6 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.