4.4 out of 5

"Kids had a great time, kids friendly park. Very secure and friendly staff " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A family-friendly stay in Mermaid Beach awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Kurrawa Beach. Highlights at this property include 4 outdoor swimming pools, 4 spa tubs, and a full-service spa.

The restaurant, Fresh and Tasty, serves local cuisine and is open for lunch. Enjoy the free water park, fitness centre, kids' club, and outdoor tennis court. Added amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Mermaid Beach property, you'll be 2.3 km (1.5 mi) from Pacific Fair Shopping Centre and 2.5 km (1.5 mi) from The Star Gold Coast.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$268 per night

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 449 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (154) Couples (24) Family (271)
5 out of 5
The resort is amazing. Was unaware of the deposit i had to leave upon check in but will be refunded a few days after check out. An amazing place to stay with the family.

Posted by , from Melbourne Australia on 22 Nov 2018

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5 out of 5
This resort is fabulous, only improvement could be made is when checking in for the first time, to be shown your room location, around the resort would be helpful. Provide information on the kids club would have been handy also.

Posted by on 20 Nov 2018

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5 out of 5
Perfect location and place for children. Loved the spaciousness of the units and fully fitted out kitchens. Find it really hard to find fault. .. if we must pick it will be that our ensuite shower could do with an uplift as it was dated. Absolutely loved our holiday!

Posted by , from Westport NZ on 1 Nov 2018

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5 out of 5
We had an amazing experience here, we couldn’t recommend this place high enough. We will be returning and we will be bringing our friends and family with us next time.

Posted by , from Geelong, Victoria on 31 Oct 2018

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4 out of 5
This was a great place to stay with the kids, lots to keep them entertained. A handy location close to Surfers, the beach and some good places to eat.

Posted by , from Auckland on 29 Oct 2018

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2 out of 5
Upon arrival first impressions was a let down. Being a returning customer definitely didn't feel welcome as per previous time. Room key was programed to finish 2 days prior to our actual departure. All and all not satisfied with the overall service

Posted by on 29 Oct 2018

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4 out of 5
Location was great, amenities were great, food at the restaurant/bar was great. Looking forward to holidaying there again

Posted by on 28 Oct 2018

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4 out of 5

Posted by on 26 Oct 2018

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5 out of 5
The amenities in this place are unbelievable, kept kids occupied for the full week

Posted by , from Sydney on 24 Oct 2018

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5 out of 5
I loved the amount of water activities for the kids. The motel was clean and very comfortable. Will definitely go back again.

Posted by on 22 Oct 2018

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Property Features

There's a restaurant on site, as well as a coffee shop/café. Public spaces have free WiFi. Turtle Beach Resort offers its guests a full-service spa, a complimentary water park, 4 the outdoor swimming pools, and 4 hot tubs. A round-trip airport shuttle (available on request) and a theme park shuttle are available for a fee. A kid's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. Self parking is free. This 4-star Mermaid Beach apartment is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Dining venue
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (16.8 km / 10.5 mi)
  • Train station: Varsity Lakes Station (9.1 km / 5.7 mi)
  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Turtle Beach Resort offers 200 forms of air-conditioned accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and a hairdryer. This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty – This restaurant specialises in local cuisine and only serves lunch.Open daily.

Deck Resturant and Bar – This poolside restaurant specialises in pizza and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday-Thursday: 7 AM-7 PM
  • Friday-Saturday: 7 AM-9 PM

Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements. Contact the property in advance to make arrangements.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM

Airport shuttle service is offered on request during limited hours. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.00 per day.
  • Cribs (infant beds) are available for AUD 9 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel

You should know

  • Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.