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Hotel Description

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, 4 spa tubs, and a nearby private beach.

The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free water park, gym, kids' club, and outdoor tennis court. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Mermaid Beach hotel, you'll be 2 km (1.2 mi) from Kurrawa Beach and 2.6 km (1.6 mi) from The Oasis.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 435 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (166) Couples (15) Family (229)
5 out of 5
Fantastic family resort

Posted by on 13 Sep. 2022

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Comment from Hotel Management

28 Sep. 2022 by Turtle Beach Resort

Hi Todd,Thank you for taking the time to leave us a review. It's so pleasing that you enjoyed your stay with us. We hope to accommodate you again in the near future. Thank you.Kind Regards,Turtle Beach Resort

5 out of 5
Always a good time. Excellent staff, extremely helpful and friendly.

Posted by on 15 Aug. 2022

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Comment from Hotel Management

16 Aug. 2022 by Turtle Beach Resort

Hi Kym, Thank you for taking the time to leave us a review. It's so pleasing that you enjoyed your stay with us & found our staff friendly and helpful. We look forward to welcoming you back in the near future. Kind Regards, Turtle Beach Resort

4 out of 5

Posted by on 9 Aug. 2022

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3 out of 5
The apartment and facilities were clean, but the furniture and TV was very old and they hold $200 deposit for 8 to 10 days.

Posted by on 3 Aug. 2022

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Comment from Hotel Management

11 Aug. 2022 by Turtle Beach Resort

Hi Susana, Thank you for taking the time to leave us a review. You feedback regarding furniture & TV being outdated is very much appreciated & will be taken into consideration. We apologise for the inconvenience of the security bond taking several days to be refunded. It's so pleasing however that you enjoyed our facilities & hope to accommodate you again in the near future. Thank you. Kind Regards, Turtle Beach Resort

3 out of 5
Rooms are comfortable but could use an update. Main bedroom lacked a curtain so let the pool lights in all night. Daughter had a great time and fully utilised all the amenities. The holiday was all about her and that’s all that matters. Good for families.

Posted by on 15 Jul. 2022

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Comment from Hotel Management

19 Jul. 2022 by Turtle Beach Resort

Hi Chris, Thank you for taking the time to leave us a review. Your feedback regarding curtains is very much appreciated and will rectify where possible. It's so pleasing however that you enjoyed your stay with us! We look forward to welcoming you back in the near future. Thank you! Kind Regards, Turtle Beach Resort

5 out of 5
The kids loved the play and swim facilities and the grounds were beautifully kept.

Posted by on 13 Jul. 2022

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Comment from Hotel Management

15 Jul. 2022 by Turtle Beach Resort

Hi Natalie, Thank you for taking the time to leave a review. It's so pleasing that the kids enjoyed our facilities! We look forward to accommodating you in the near future. Thank you! Kind Regards, Turtle Beach Resort

2 out of 5
This was our 7th stay at turtle beach, our kids love it however this time we found the service not as friendly, the room looked worn and topping it off was the roaches that kept popping out to say hello in the bathroom and kitchen, one so big that lives down the side of the dishwasher it should be paying rent We enjoyed our previous stays but will be looking for some where next for our next visit

Posted by on 6 Jul. 2022

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Comment from Hotel Management

14 Jul. 2022 by Turtle Beach Resort

Hi Alison, Thank you for taking the time to leave us a review. It's disappointing that your stay this time did not meet expectations, especially coming from a return customer of 7 times. We apologies for the cockroaches found within your room and for the wear & tear. Your feedback is very much appreciated and will rectify where possible. Thank you, we hope to accommodate you again in the future. Kind Regards, Turtle Beach Resort

4 out of 5
Great holiday for price

Posted by on 21 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Turtle Beach Resort

Hi Wayne, Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stay with us! We hope to accommodate you again in the near future, thank you. Kind Regards, Turtle Beach Resort

3 out of 5
Clean and roomy! Great location with Kids

Posted by on 23 May 2022

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Comment from Hotel Management

21 Jun. 2022 by Turtle Beach Resort

Hi Mark, Thank you for your review! It's pleasing that you enjoyed your stay with us! We hope to accommodate you again in the near future. Thank you! Kind Regards, Turtle Beach Resort

5 out of 5
Friendly staff. A lot of water options and pools for kids. Everything you need in the kitchen just need to bring your own food. Will definitely come back.

Posted by on 17 May 2022

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Comment from Hotel Management

18 May 2022 by Turtle Beach Resort

Hi Marlon, Thank you for your review! We are so pleased you enjoyed your stay with us and found our staff friendly. It's also so pleasing to read that you enjoyed your fully equipped kitchen, we look forward to accommodating you again in the near future. Thank you. Kind Regards, Turtle Beach Resort

Property Features

A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Varsity Lakes Station (9.3 km / 5.8 mi)
  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Turtle Beach Resort offers 141 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.0 per night.
  • Cribs (infant beds) are available for AUD 9.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9.0 per night
  • Rollaway bed fee: AUD 42.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach
  • Turtle Beach Resort Hotel
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Hotel Mermaid Beach

Awards & Affiliations

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.