Flat-screen TVs with cable channels are featured in all 200 individually decorated rooms, and you can enjoy washers/dryers, free WiFi, and balconies or patios. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Additionally, living rooms, dining areas, and in-room childcare are available.
The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' club, outdoor tennis court, and sauna. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.
With a stay at this 4-star Mermaid Beach hotel, you'll be 2.4 km (1.5 mi) from Pacific Fair Shopping Centre and 2.7 km (1.7 mi) from The Oasis.
18 May 2022 by Turtle Beach Resort
Hi Marlon, Thank you for your review! We are so pleased you enjoyed your stay with us and found our staff friendly. It's also so pleasing to read that you enjoyed your fully equipped kitchen, we look forward to accommodating you again in the near future. Thank you. Kind Regards, Turtle Beach Resort
26 Apr. 2022 by Turtle Beach Resort
Hi Zonetta We are disappointed to read your stay did not exceed your expectations. This has been forwarded to the relevant department to rectify where required so we can ensure your next stay will be nothing short of enjoyable.
5 Apr. 2022 by Turtle Beach Resort
Hi Graeme, Thank you for your great review, it's so good to hear your family enjoyed your stay and we hope to see you again soon!
28 Mar. 2022 by Turtle Beach Resort
Hi Shae Thank you so much for taking the time to provide this fantastic feedback in relation to your recent stay with us, we're so glad you enjoyed your stay. The team will be thrilled with your positive comments and we hope you return soon.
22 Mar. 2022 by Turtle Beach Resort
Hi Mitch, Thank you for taking the time to write this review that has made our day! Can you tell your little one thank you for his wonderful score and that we are looking forward to your next holiday with us!
15 Feb. 2022 by Turtle Beach Resort
Hi Blake, We are pleased that your family enjoyed the resort and our activities, we thank you for taking the time to provide this review and we hope to welcome you back again soon. Kind Regards
4 Feb. 2022 by Turtle Beach Resort
Hi Skye, Thank you for your review. We are thrilled to hear you found Turtle Beach Resort to be great for the kids and found our apartments to be spacious and clean. We do hope to welcome you again for a return stay. Kind regards, Turtle Beach Resort
4 Feb. 2022 by Turtle Beach Resort
Hi Amanda, Thank you for your review. We are delighted to hear that you found Turtle Beach Resort to be excellent. We do apologise as this was out of our control due to COVID and reduced staffing during this time. We do hope that we can welcome you again soon. Kind regards, Turtle Beach Resort
15 Feb. 2022 by Turtle Beach Resort
Hi Carleena, We have had some changes due to Covid and we appreciate your understanding while we navigate this difficult time, we do appreciate your feedback and we will ensure these are followed up on. Kind Regards
Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Turtle Beach Resort offers 200 accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Guests can enjoy cooked-to-order breakfast for a fee.
Fresh and Tasty - This café specializes in local cuisine and serves lunch only.
Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.
Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.