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4.4 out of 5

"We found all the facilities well maintained. Rooms were great nice and spacious. Pools were excellent for the kids and adults pools were great for a s ... " More

By a verified traveller on Tue 06 Oct 2020

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Kurrawa Beach. Highlights at this hotel include 4 outdoor swimming pools, 4 spa tubs, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 200 individually decorated rooms, and you can enjoy washers/dryers, free WiFi, and balconies or patios. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Additionally, living rooms, dining areas, and in-room childcare are available.

The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the free water park, fitness center, kids' club, and outdoor tennis court. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Mermaid Beach hotel include Pacific Fair Shopping Centre and The Star Gold Coast.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$244* Per night/room 8 Dec. - 9 Dec.

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 490 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (164) Couples (27) Family (294)
4 out of 5

Posted by on 6 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Turtle Beach Resort

Hi, Thank you for your rating. We appreciate you taking the time to share it here on Wotif. We do hope to welcome you again. Kind regards, Turtle Beach Resort

5 out of 5
We found all the facilities well maintained. Rooms were great nice and spacious. Pools were excellent for the kids and adults pools were great for a swim later in the evening..

Posted by , from Condamine Plains on 6 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Turtle Beach Resort

Hi Shane, We appreciate you taking the time to share your feedback on Wotif. We are glad to hear you found all our facilities to be well maintained and excellent and that our apartments were spacious and nice. We do hope to welcome you again soon for a return stay. Kind regards, Turtle Beach Resort

5 out of 5
This resort has everything you need for a young family! I had planned to visit all the theme parks with my 7 year old son during our stay, instead he just wanted to stay and play within the resort!

Posted by , from Brisbane on 5 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Turtle Beach Resort

Hi Gabby, Thank you for your 5/5 rating and positive comments. It is great to hear you found everything you needed while here with us at Turtle Beach Resort. We do hope to accommodate you again soon. Kind regards, Turtle Beach Resort

5 out of 5
We had a great stay here, both myself and the rest of the family really enjoyed it. Very good for families lots of fun and highly recommend

Posted by on 28 Sep. 2020

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Comment from Hotel Management

7 Oct. 2020 by Turtle Beach Resort

Hi Ash, Thank you for your review. We are glad to hear you enjoyed your recent stay here with us and that you highly recommend Turtle Beach Resort. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

4 out of 5

Posted by on 26 Sep. 2020

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Comment from Hotel Management

28 Sep. 2020 by Turtle Beach Resort

Hi, Thank you for your rating. We appreciate it and do hope to accommodate you again soon. Kind regards, Turtle Beach Resort

5 out of 5
The staff were so nice and the hotel facilities were amazing.

Posted by on 9 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by Turtle Beach Resort

Hi, Thank you for your review. We are pleased to hear you found our staff to be friendly as well as our onsite facilities to be amazing. We do hope to accommodate you again soon. Kind regards, Turtle Beach Resort

3 out of 5

Posted by on 27 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Turtle Beach Resort

Hi, Thank you for your rating. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

4 out of 5
Plenty of activities without having to leave the resort so very easy for holidays with children

Posted by , from Qld on 21 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by Turtle Beach Resort

Hi Ben, Thank you for your review. We are delighted to hear you enjoyed our selection of activities we offer. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

2 out of 5
Old, over packed , all needs up dating in rooms/kitchens/bathrooms!!!

Posted by , from Gold Coast on 14 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Turtle Beach Resort

Hi Christie, We are disappointed to read your comments regarding your recent stay here with us. We have noted your feedback and will ensure this is followed up on. We do hope to welcome you again in the future for a positive return stay. Kind regards, Turtle Beach Resort

5 out of 5
The splash zone for the kids, pool, spa and close distance to the beach. Very friendly staff and always happy to help!

Posted by on 11 May 2020

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Comment from Hotel Management

18 May 2020 by Turtle Beach Resort

Hi, Thank you for your feedback. We are delighted to hear you enjoyed our facilities as well found our staff to be very friendly and happy to help. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

Property Features

Turtle Beach Resort offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. This 4-star Gold Coast hotel is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Coolangatta Airport (OOL) (22.9 km / 14.2 mi)
  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping center shuttle

Room Amenities

Turtle Beach Resort offers 200 accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach
  • Turtle Beach Resort Hotel
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Hotel Mermaid Beach

You should know

  • Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.