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4.4 out of 5

"Everything was amazing except our bed gave both of us sore backs. I had a massage and need Physiotherapy " More

By a verified traveller on Mon 11 Oct 2021

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Kurrawa Beach. Highlights at this hotel include 4 outdoor swimming pools, 4 spa tubs, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 200 individually decorated rooms, and you can enjoy washers/dryers, free WiFi, and balconies or patios. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Additionally, living rooms, dining areas, and in-room childcare are available.

The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free water park, gym, kids' club, and outdoor tennis court. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also the convenience of an airport shuttle.

With a stay at this 4-star Mermaid Beach hotel, you'll be 2.4 km (1.5 mi) from Pacific Fair Shopping Centre and 2.7 km (1.7 mi) from The Oasis.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$254* Per night/room 20 Oct. - 21 Oct.

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 458 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (165) Couples (20) Family (259)
4 out of 5
So great for kids.

Posted by on 17 Oct. 2021

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Comment from Hotel Management

17 Oct. 2021 by Turtle Beach Resort

Hi Andrea, Thank you for choosing Turtle Beach Resort, we hope you had a fantastic family holiday with the kids! We hope to welcome you again. Kind Regards, Turtle Beach Resort

4 out of 5
Everything was amazing except our bed gave both of us sore backs. I had a massage and need Physiotherapy

Posted by on 11 Oct. 2021

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Comment from Hotel Management

13 Oct. 2021 by Turtle Beach Resort

Hi Michael, We hope you enjoyed your stay, thank you for your review! Kind Regards, Turtle Beach Resort

2 out of 5
I did not like the fact that it was not cleaned( i have pics of lint and dust on skirtings as well as dirty light switches)and the furniture in the lounge was old and uncomfortable and looked like old food stains. The bath had some hair in it that was not removed.

Posted by , from St Morris on 10 Oct. 2021

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4 out of 5
It was so kid friendly and lots to do for the kids

Posted by on 4 Oct. 2021

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Comment from Hotel Management

7 Oct. 2021 by Turtle Beach Resort

Hi Lorna-Lee, We hope you had an amazing getaway with the family at Turtle Beach Resort! We hope to welcome you again. Kind Regards,

5 out of 5
Spacious well spread out resort. Not on top of one an another all the time.

Posted by on 1 Oct. 2021

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Comment from Hotel Management

7 Oct. 2021 by Turtle Beach Resort

Hi Joel, We hope you had a relaxing stay and were able to create many memories! Kind Regards,

1 out of 5
On arrival late that night, two drive ways across, opposite road rules, found my car park. Then to find, I had to walk up 3 flights of Stairs, with a 7yr old Grandchild, 2 suit cases, two bags of food. I had to leave my Grandchild in the room to run down to carpark & back up 50 steps at a time. Woke up before 7am in the morning, to find Men At Work, Hammering, Banging, Talking Loud, Trucks coming & Going. Painters, Tilers, Concrete Mixer going, im 3rd Story Up. Could hear everything. Work was right outside my Room. Fixing the Pool, First Floor Fixing up 2x Rooms. That was for the 3days of our Stay. Then at the Pool area, we the Residents had to share the Toilets, Mens & Ladies share Block. Had to share with the Work Men. Children had to go in there too. Over all i Paid Top Dollar for this Stay. NOT HAPPY AT ALL. 😒 Kim Maving

Posted by on 19 Sep. 2021

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Comment from Hotel Management

19 Sep. 2021 by Turtle Beach Resort

Hi Kim, Sorry we were unable to meet your expectations. Kind regards,

4 out of 5
Great location and plenty of activities for the kids. The kids had a blast with the water park and plenty of pools to choose from.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

3 Aug. 2021 by Turtle Beach Resort

Thank you for leaving a review and we hope you enjoyed your stay at Turtle Beach Resort.

5 out of 5
Great facilities for the kids and close to the beach and Gold Coast attractions.

Posted by on 8 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by Turtle Beach Resort

Thank you for taking your time to leave a review We hope you enjoyed your stay at Turtle Beach Resort and hope to welcome you again! Kind regards,

5 out of 5
Our stay was cut short, but will definitely book again to take advantage of the facilities

Posted by on 4 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by Turtle Beach Resort

We appreciate your review and thank you for booking your stay at Turtle Beach Resort and we hope to welcome you back on your next holiday! Kind regards,

5 out of 5
Room basic but great. Clean and everything you need. Hotel facilities were also great. Everything there pools, restaurant, games room, little shop

Posted by on 1 Jun. 2021

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Property Features

Turtle Beach Resort offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. This 4-star Gold Coast hotel is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping center shuttle

Room Amenities

Turtle Beach Resort offers 200 accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach
  • Turtle Beach Resort Hotel
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Hotel Mermaid Beach

You should know

  • Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.