4.4 out of 5

"Kids had a great time, kids friendly park. Very secure and friendly staff " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A family-friendly stay in Mermaid Beach awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Kurrawa Beach. Highlights at this property include 4 outdoor swimming pools, 4 spa tubs, and a full-service spa.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with a washer/dryer, free WiFi, and a balcony or patio. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. A living room, a dining area, and in-room childcare are also available. Limited housekeeping is available.

The restaurant, Fresh and Tasty, serves local cuisine and is open for lunch. Enjoy the free water park, fitness centre, kids' club, and outdoor tennis court. Added amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Mermaid Beach property, you'll be 2.3 km (1.5 mi) from Pacific Fair Shopping Centre and 2.5 km (1.5 mi) from The Star Gold Coast.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$268 per night

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 465 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (159) Couples (24) Family (277)
5 out of 5
We loved the pools an the kids loved the slides, great family atmosphere

Posted by , from Adelaide on 25 Mar. 2019

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Comment from Hotel Management

18 Apr. 2019 by Turtle Beach Resort

Hi, Thank you for your positive review. It is great to hear you and your family enjoyed our facilities as well as feeling a great atmosphere during your time at Turtle Beach Resort. We hope to welcome you again in the near future. Kind regards, Turtle Beach Resort

4 out of 5

Posted by on 2 Mar. 2019

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Comment from Hotel Management

18 Apr. 2019 by Turtle Beach Resort

Hi, Thank you for your review. We hope to welcome you again soon. Kind regards, Turtle Beach Resort

4 out of 5
The property is well maintained however the sofas both do them smell very bad. But love everything else.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by Turtle Beach Resort

Hi, Thank you for your review. Great to hear you enjoyed your stay. Your comments have been noted and we will do our best to rectify. We hope to welcome you again in the near future. Kind regards, Turtle Beach Resort

5 out of 5
Great for small family, clean and tidy. Was a lot of people smoking out the front of the apartments which was apparently not allowed.... but for the price it was great all in all.

Posted by on 19 Feb. 2019

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Comment from Hotel Management

29 Mar. 2019 by Turtle Beach Resort

Hi, Thank you for your positive review. It is great that you found our apartments to be clean and tidy and your stay to be good value for money. We do apologise as our property is non-smoking. Please feel free to contact us and we will best assist in the future. We hope to welcome you again soon. Kind regards, Turtle Beach Resort

2 out of 5
The property itself was fine, but we were required to provide a $200.00 security deposit. There was no notification of this being required. We weren't schoolies and there are no items, such as a mini bar that would require this to be taken. Very disappointing.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

31 Mar. 2019 by Turtle Beach Resort

Hi, Thank you for your feedback. Information regarding the pre-authorisation is stated on all of our sites. This charge is in place to cover any incidentals that may occur during your stay. We apologise that you felt this wasn't clearer when booking. We do hope you welcome you again. Kind regards, Turtle Beach Resort

4 out of 5
We enjoyed our stay. Swimming in pools and dining at The Deck restaurant were the best part of our stay...

Posted by on 17 Feb. 2019

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Comment from Hotel Management

12 Mar. 2019 by Shelldon

Hi, Thank you for your positive review. It is great to hear you enjoyed your stay, as well as the facilities we have to offer. We hope to welcome you again soon. Kind regards, Shelldon

4 out of 5
Facilities were all excellent, apart from the lagoon pool. There were many loose tiles around the pool which made it extremely dangerous for the children. This is the second time we have stayed at Turtle Beach and thoroughly enjoyed our stay once more, the only thing is the bed was very uncomfortable this time around. But overall, an enjoyable stay and will definitely come again next year!!

Posted by on 12 Feb. 2019

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Comment from Hotel Management

29 Mar. 2019 by Turtle Beach Resort

Hi, Thank you for your feedback. Great to hear you enjoyed the facilities we have to offer at Turtle Beach Resort. We have taken note at your comments regarding the Lagoon Pool as guest safety is a priority, we will ensure the issues are rectified. We look forward to welcoming you again next year. Kind regards, Turtle Beach Resort

5 out of 5
Excellent! We were the second time being there with family. Nice spot.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Turtle Beach Resort

Hi Bigbro, Thank you for your feedback. Great to hear you enjoyed your second stay with us here at Turtle Beach Resort. We hope to welcome you again. Kind regards, Turtle Beach Resort

4 out of 5
It is a good venue for younger children but once the kids reach the age of 11 there is not much for them to do. The Splash Zone is 10 years and under. Shops are convenient and well priced, same with internal restaurant.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

12 Mar. 2019 by Turtle Beach Resort

Hi, Thank you for your review. We appreciate your feedback. We hope to welcome you again. Kind regards, Turtle Beach Resort

5 out of 5
Lots of avtivities to keep kids busy. Everything you need is in the resort.

Posted by , from Sydney on 27 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Turtle Beach Resort

Hi Maree, Thank you for your positive feedback. It is great to hear you enjoyed the facilities we have to offer. Kind regards, Turtle Beach Resort

Property Features

There's a restaurant on site, as well as a coffee shop/café. Public spaces have free WiFi. Turtle Beach Resort offers its guests a full-service spa, a complimentary water park, 4 the outdoor swimming pools, and 4 hot tubs. A round-trip airport shuttle (available on request) and a theme park shuttle are available for a fee. A kid's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. Self parking is free. This 4-star Mermaid Beach apartment is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Dining venue
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (16.8 km / 10.5 mi)
  • Train station: Varsity Lakes Station (9.1 km / 5.7 mi)
  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Turtle Beach Resort offers 200 forms of air-conditioned accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and a hairdryer. This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty – This restaurant specialises in local cuisine and only serves lunch.Open daily.

Deck Resturant and Bar – This poolside restaurant specialises in pizza and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday-Thursday: 7 AM-7 PM
  • Friday-Saturday: 7 AM-9 PM

Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM

Airport shuttle service is offered on request from 5:30 AM to 9:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.00 per day.
  • Cribs (infant beds) are available for AUD 9 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel

You should know

  • Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.