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4.4 out of 5

"Friendly staff. A lot of water options and pools for kids. Everything you need in the kitchen just need to bring your own food. Will definitely come b ... " More

By a verified traveller on Tue 17 May 2022

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Kurrawa Beach. Highlights at this hotel include 4 outdoor swimming pools, 4 spa tubs, and a free water park.

Flat-screen TVs with cable channels are featured in all 200 individually decorated rooms, and you can enjoy washers/dryers, free WiFi, and balconies or patios. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Additionally, living rooms, dining areas, and in-room childcare are available.

The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' club, outdoor tennis court, and sauna. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Mermaid Beach hotel, you'll be 2.4 km (1.5 mi) from Pacific Fair Shopping Centre and 2.7 km (1.7 mi) from The Oasis.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$254* Per night/room 26 May - 27 May

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 447 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (167) Couples (16) Family (242)
5 out of 5
Friendly staff. A lot of water options and pools for kids. Everything you need in the kitchen just need to bring your own food. Will definitely come back.

Posted by on 17 May 2022

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Comment from Hotel Management

18 May 2022 by Turtle Beach Resort

Hi Marlon, Thank you for your review! We are so pleased you enjoyed your stay with us and found our staff friendly. It's also so pleasing to read that you enjoyed your fully equipped kitchen, we look forward to accommodating you again in the near future. Thank you. Kind Regards, Turtle Beach Resort

3 out of 5
Hi The room smelled of smoke when entering the front door each time The toliet seat was broken for two days i had to call receptiontwice to actually get someone to finally fix it. I had to call reception again for more bath towels.

Posted by on 17 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Turtle Beach Resort

Hi Zonetta We are disappointed to read your stay did not exceed your expectations. This has been forwarded to the relevant department to rectify where required so we can ensure your next stay will be nothing short of enjoyable.

4 out of 5
Great stay for family with young children

Posted by on 3 Apr. 2022

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Comment from Hotel Management

5 Apr. 2022 by Turtle Beach Resort

Hi Graeme, Thank you for your great review, it's so good to hear your family enjoyed your stay and we hope to see you again soon!

5 out of 5
We had such an amazing time. The room was clean and well set up. Staff were extremely friendly and helpful when needed. We had such a good time.

Posted by , from Hastings on 25 Mar. 2022

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Comment from Hotel Management

28 Mar. 2022 by Turtle Beach Resort

Hi Shae Thank you so much for taking the time to provide this fantastic feedback in relation to your recent stay with us, we're so glad you enjoyed your stay. The team will be thrilled with your positive comments and we hope you return soon.

5 out of 5
Perfect for families, kids loved it. I asked our 4 year old to give it a score out of 10 and he said ‘I will give them $10 out of 10.’ This is a very high score :-) Will definitely be back!

Posted by on 21 Mar. 2022

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Comment from Hotel Management

22 Mar. 2022 by Turtle Beach Resort

Hi Mitch, Thank you for taking the time to write this review that has made our day! Can you tell your little one thank you for his wonderful score and that we are looking forward to your next holiday with us!

4 out of 5
Great for family stay. Great choice of activities and ammenities

Posted by on 13 Feb. 2022

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Comment from Hotel Management

15 Feb. 2022 by Turtle Beach Resort

Hi Blake, We are pleased that your family enjoyed the resort and our activities, we thank you for taking the time to provide this review and we hope to welcome you back again soon. Kind Regards

5 out of 5

Posted by on 23 Jan. 2022

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5 out of 5
Great for kids! Amazing facilities. Spacious clean rooms.

Posted by on 21 Jan. 2022

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Comment from Hotel Management

4 Feb. 2022 by Turtle Beach Resort

Hi Skye, Thank you for your review. We are thrilled to hear you found Turtle Beach Resort to be great for the kids and found our apartments to be spacious and clean. We do hope to welcome you again for a return stay. Kind regards, Turtle Beach Resort

4 out of 5
Turtle beach resort was excellent, especially for the kids. Only issue was the Deck Bar was closed for our last 2 and a hlf days of our stay with no explanation.

Posted by on 17 Jan. 2022

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Comment from Hotel Management

4 Feb. 2022 by Turtle Beach Resort

Hi Amanda, Thank you for your review. We are delighted to hear that you found Turtle Beach Resort to be excellent. We do apologise as this was out of our control due to COVID and reduced staffing during this time. We do hope that we can welcome you again soon. Kind regards, Turtle Beach Resort

2 out of 5
Beds were horribly uncomfortable and caused us back issues. Very old and worn beds. Shameful. Also they closed the deck 2 days we were there? Why? Covid? Staff issues?

Posted by on 6 Jan. 2022

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Comment from Hotel Management

15 Feb. 2022 by Turtle Beach Resort

Hi Carleena, We have had some changes due to Covid and we appreciate your understanding while we navigate this difficult time, we do appreciate your feedback and we will ensure these are followed up on. Kind Regards

Property Features

Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast hotel is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Turtle Beach Resort offers 200 accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.0 per night.
  • Cribs (infant beds) are available for AUD 9.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9.0 per night
  • Rollaway bed fee: AUD 42.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach
  • Turtle Beach Resort Hotel
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Hotel Mermaid Beach

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.