"This property is a real gem among the hustle and bustle during the busy school holiday period. We were impressed from the very first moment we arrived
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A luxury stay in Gold Coast awaits you at Swell Resort Burleigh Beach. Within just a 10-minute stroll, you'll find Burleigh Beach and Burleigh Head National Park. Highlights at this aparthotel include a full-service spa, an outdoor swimming pool, and in-room kitchens.
Each apartment is individually decorated and features a TV with cable channels, along with a washer/dryer, free WiFi, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A sitting area, in-room massages, and a hair dryer are also available.
A relaxing visit to Essential Grace can include deep-tissue massages and prenatal massages. The restaurant, Club Burleigh, is open for lunch and dinner. Enjoy the gym, outdoor tennis court, and spa tub. Plus you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.
Places within a 30-minute walk of this 4.5-star Burleigh Heads aparthotel include Jellurgal Aboriginal Cultural Centre, Tours & Information Hub and Stockland Burleigh Heads Shopping Centre.
Swell Resort Burleigh Beach ratings based on 206 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Swell Resort Burleigh Beach
Everyone (89)Couples (50)Family (70)
2 out of 5
When we arrived to our room it had not been cleaned, beds unmade and dirty towels in the bathroom. Firstly we were told they will clean this room however came back and told us they will change us to another room. We went to the new room - this was definite a down grade and 2 story which didn't help as I had a broken foot which could be easily seen. My husband went back down to reception and they said they would clean our original room. Close to 3 hours later we finally got into a clean room. Payment was proceeded and a discount was not received even though we were not at fault. The manager did say on check out that she had made a note on our file that next time we came back we worked be looked after..... we won't be back. One of the ladies at reception was lovely and very apoligetic but management need to lift their game.
Posted by Belinda on 29 May 2022
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Comment from Hotel Management
6 Jun. 2022
by Suzanne - Resort Manager
Hello and thank you for your feedback regarding this unfortunate situation. Absolutely not an excuse for checking you into a dirty apartment, but just by way of explanation, navigating new software meant that your apartment was missed on the cleaning list. The three bedroom apartment offered as a substitute was intended as a way of getting you into an apartment more quickly. It's actually a lovely 3 Bedroom with ocean views and a spacious terrace, but possibly after your negative arrival experience, it felt as though you were being fobbed off into a lesser standard apartment. The lovely ladies at the front desk honestly didn't realise you would have trouble navigating stairs or I promise they wouldn't have offered it to you, they were a bit under the pump and thought it a good alternative. Finally, the long wait for the room was due to the front desk girls needing to get into your apartment and clean it properly for your eventual check in. We should have offered you a meal or at the very least a drink at Club Burleigh, but on reflection, our lovely relief manager decided you needed to be recompensed with another stay at our expense. I'm so grateful that you have taken us up on our offer and hope that when you come back in August, you can experience the friendly and efficient service we are known for, and our clean and comfortable apartments. Once again, our thanks for your understanding and your valuable feedback.
5 out of 5
This property is a real gem among the hustle and bustle during the busy school holiday period. We were impressed from the very first moment we arrived right to the end of our stay. A quiet and most relaxing experience was enjoyed at Swell, we’ll certainly be back soon. We recommend a stay at Swell, you won’t be disappointed with everything including the beach at your doorstop.
Posted by Jenet on 23 Apr. 2022
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Comment from Hotel Management
12 May 2022
by Swell Resort
Hi Jenet
Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit.
5 out of 5
Great family accomodation minutes walk from beach, cafes & restaurants. Apartment was spacious and clean. Would definitely stay again.
Posted by Rebecca on 25 Mar. 2022
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Comment from Hotel Management
30 Mar. 2022
by Swell Resort Burleigh Beach
Hi Rebecca,
Thank you for taking the time to leave us a review. It's great to hear you enjoyed your stay with us. We always appreciate such positive reviews, and look forward to welcoming you back in the near future.
Thank you.
Kind Regards,
Swell Resort Burleigh Beach
5 out of 5
Just a great property to stay at Burleigh Heads very handy to all beaches restaurants shops great spot !
Posted by Geoff on 28 Nov. 2021
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5 out of 5
We loved our stay here it was a great location close to the beach and shops. The pool area was great
Posted by Sally on 27 Sep. 2021
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Comment from Hotel Management
11 Nov. 2021
by Swell Management
Thanks so much for your review Sally. We appreciate you taking the time and we're so happy you enjoyed your stay! See you next time you come to Burleigh!
4 out of 5
Posted by Peter, from Melbourne on 18 Sep. 2021
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5 out of 5
Staff were very friendly & efficient. Rooms very clean. Excellent location.
Posted by a verified traveller on 2 Mar. 2021
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Comment from Hotel Management
8 Mar. 2021
by Suzanne
Thanks for taking the time to review us. We look forward to seeing you back at Swell.
5 out of 5
Staff very nice & helpful overall had great time and would recommend will return
Posted by a verified traveller on 16 Feb. 2021
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Comment from Hotel Management
16 Feb. 2021
by Swell Management
Thank you very much for your wonderful review!! We hope to see you here again!!
5 out of 5
It was comfortable and clean. Lots of windows to open it up. :)
Posted by a verified traveller on 12 Feb. 2021
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Comment from Hotel Management
16 Feb. 2021
by Swell Management
Thank you for your wonderful review. Happy you enjoyed your stay with us.
4 out of 5
Close to the beach and food precinct of Burleigh heads
Posted by Robert, from Brisbane on 16 Dec. 2020
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Comment from Hotel Management
8 Jan. 2021
by Swell Management
Thank you for your review. We hope to have you back again soon!
Swell Resort Burleigh Beach offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. Public spaces have free WiFi. A spa tub, a fitness center, and a terrace are also featured at the luxury Swell Resort Burleigh Beach. Self parking is free. This 4.5-star Gold Coast aparthotel is smoke free.
35 guestrooms or units
6 levels
3 buildings
Built in 2006
Childcare (surcharge)
Dry cleaning
Self-service laundry
Storage area for luggage
Tour and ticket information
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Outdoor tennis courts - 1
Kitchen
Laundry facilities
Babysitting or childcare (surcharge)
Separate dining area
Washer/dryer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Varsity Lakes Station (6.7 km / 4.2 mi)
Parking: Free self parking
Room Amenities
Swell Resort Burleigh Beach offers 35 accommodations with washers/dryers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels.
In-room kitchen
Washer and dryer
Separate bedroom
Dining room
Sitting area
Television
Cable channels
Refrigerator
Microwave
Oven
Stove
Dishwasher
Electric kettle
Kitchenware
Shower and tub combination
Massage in room (surcharge)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Climate control (air conditioning)
Unique furnishings
Unique decor
Food & Drink
Club Burleigh - This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Spa Services
Massages
Deep tissue massage
Prenatal massage
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 5:00 PM
Special check-in instructions:
The front desk is open during the following times:
Monday - Friday: 8:30 AM - 5:00 PM
Saturday - Sunday: 9:00 AM - 11:00 AM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property's front desk is open during the following times:
Monday - Friday: 8:30 AM - 5:00 PM
Saturday - Sunday: 9:00 AM - 11:00 AM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 35.00 per stay.
Cribs (infant beds) are available for AUD 35.00 per stay.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.
No lifts
Cash or credit card deposit required
Debit cards
Staffed front desk
Property uses a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: AUD 49.00 (subject to availability)
Crib (infant bed) fee: AUD 35.00 per stay
Rollaway bed fee: AUD 35.00 per stay
Credit card charges are subject to a surcharge of 2.2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Swell Resort Burleigh Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.
Swell Resort Burleigh Beach uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. A professional cleaning service is used.
Yep, Swell Resort Burleigh Beach has a free self car park.
Yep, Swell Resort Burleigh Beach is a short 4-minute walk from Burleigh Beach.
Yep, Essential Grace is available for guests. You'll enjoy services like prenatal massages.
Swell Resort Burleigh Beach has an outdoor pool.
A hot tub and al fresco dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Swell Resort Burleigh Beach.
No, Swell Resort Burleigh Beach does not offer an airport shuttle service.
Yep, you can grab a meal at Swell Resort Burleigh Beach's onsite restaurant that serves lunch and dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
