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4.4 out of 5

"This property is a real gem among the hustle and bustle during the busy school holiday period. We were impressed from the very first moment we arrived ... " More

By a verified traveller on Sat 23 Apr 2022

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Hotel Description

A luxury stay in Gold Coast awaits you at Swell Resort Burleigh Beach. Within just a 10-minute stroll, you'll find Burleigh Beach and Burleigh Head National Park. Highlights at this aparthotel include a full-service spa, an outdoor swimming pool, and in-room kitchens.

Each apartment is individually decorated and features a TV with cable channels, along with a washer/dryer, free WiFi, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A sitting area, in-room massages, and a hair dryer are also available.

A relaxing visit to Essential Grace can include deep-tissue massages and prenatal massages. The restaurant, Club Burleigh, is open for lunch and dinner. Enjoy the gym, outdoor tennis court, and spa tub. Plus you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Burleigh Heads aparthotel include Jellurgal Aboriginal Cultural Centre, Tours & Information Hub and Stockland Burleigh Heads Shopping Centre.

Standard 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$345* Per night/room 18 Jul. - 19 Jul.

Executive 3 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior 2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard 2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swell Resort Burleigh Beach ratings based on 206 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swell Resort Burleigh Beach

Everyone (89) Couples (50) Family (70)
2 out of 5
When we arrived to our room it had not been cleaned, beds unmade and dirty towels in the bathroom. Firstly we were told they will clean this room however came back and told us they will change us to another room. We went to the new room - this was definite a down grade and 2 story which didn't help as I had a broken foot which could be easily seen. My husband went back down to reception and they said they would clean our original room. Close to 3 hours later we finally got into a clean room. Payment was proceeded and a discount was not received even though we were not at fault. The manager did say on check out that she had made a note on our file that next time we came back we worked be looked after..... we won't be back. One of the ladies at reception was lovely and very apoligetic but management need to lift their game.

Posted by on 29 May 2022

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Comment from Hotel Management

6 Jun. 2022 by Suzanne - Resort Manager

Hello and thank you for your feedback regarding this unfortunate situation. Absolutely not an excuse for checking you into a dirty apartment, but just by way of explanation, navigating new software meant that your apartment was missed on the cleaning list. The three bedroom apartment offered as a substitute was intended as a way of getting you into an apartment more quickly. It's actually a lovely 3 Bedroom with ocean views and a spacious terrace, but possibly after your negative arrival experience, it felt as though you were being fobbed off into a lesser standard apartment. The lovely ladies at the front desk honestly didn't realise you would have trouble navigating stairs or I promise they wouldn't have offered it to you, they were a bit under the pump and thought it a good alternative. Finally, the long wait for the room was due to the front desk girls needing to get into your apartment and clean it properly for your eventual check in. We should have offered you a meal or at the very least a drink at Club Burleigh, but on reflection, our lovely relief manager decided you needed to be recompensed with another stay at our expense. I'm so grateful that you have taken us up on our offer and hope that when you come back in August, you can experience the friendly and efficient service we are known for, and our clean and comfortable apartments. Once again, our thanks for your understanding and your valuable feedback.

5 out of 5
This property is a real gem among the hustle and bustle during the busy school holiday period. We were impressed from the very first moment we arrived right to the end of our stay. A quiet and most relaxing experience was enjoyed at Swell, we’ll certainly be back soon. We recommend a stay at Swell, you won’t be disappointed with everything including the beach at your doorstop.

Posted by on 23 Apr. 2022

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Comment from Hotel Management

12 May 2022 by Swell Resort

Hi Jenet Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit.

5 out of 5
Great family accomodation minutes walk from beach, cafes & restaurants. Apartment was spacious and clean. Would definitely stay again.

Posted by on 25 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by Swell Resort Burleigh Beach

Hi Rebecca, Thank you for taking the time to leave us a review. It's great to hear you enjoyed your stay with us. We always appreciate such positive reviews, and look forward to welcoming you back in the near future. Thank you. Kind Regards, Swell Resort Burleigh Beach

5 out of 5
Just a great property to stay at Burleigh Heads very handy to all beaches restaurants shops great spot !

Posted by on 28 Nov. 2021

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5 out of 5
We loved our stay here it was a great location close to the beach and shops. The pool area was great

Posted by on 27 Sep. 2021

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Comment from Hotel Management

11 Nov. 2021 by Swell Management

Thanks so much for your review Sally. We appreciate you taking the time and we're so happy you enjoyed your stay! See you next time you come to Burleigh!

4 out of 5

Posted by , from Melbourne on 18 Sep. 2021

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5 out of 5
Staff were very friendly & efficient. Rooms very clean. Excellent location.

Posted by on 2 Mar. 2021

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Comment from Hotel Management

8 Mar. 2021 by Suzanne

Thanks for taking the time to review us. We look forward to seeing you back at Swell.

5 out of 5
Staff very nice & helpful overall had great time and would recommend will return

Posted by on 16 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Swell Management

Thank you very much for your wonderful review!! We hope to see you here again!!

5 out of 5
It was comfortable and clean. Lots of windows to open it up. :)

Posted by on 12 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Swell Management

Thank you for your wonderful review. Happy you enjoyed your stay with us.

4 out of 5
Close to the beach and food precinct of Burleigh heads

Posted by , from Brisbane on 16 Dec. 2020

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Comment from Hotel Management

8 Jan. 2021 by Swell Management

Thank you for your review. We hope to have you back again soon!

About the Swell Resort Burleigh Beach

Location 1 Ocean Street, Burleigh Heads, QLD 4220

Property Features

Swell Resort Burleigh Beach offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. Public spaces have free WiFi. A spa tub, a fitness center, and a terrace are also featured at the luxury Swell Resort Burleigh Beach. Self parking is free. This 4.5-star Gold Coast aparthotel is smoke free.

  • 35 guestrooms or units
  • 6 levels
  • 3 buildings
  • Built in 2006
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Varsity Lakes Station (6.7 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Swell Resort Burleigh Beach offers 35 accommodations with washers/dryers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels.

  • In-room kitchen
  • Washer and dryer
  • Separate bedroom
  • Dining room
  • Sitting area
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

Club Burleigh - This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Spa Services

  • Massages
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 11:00 AM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 11:00 AM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per stay.
  • Cribs (infant beds) are available for AUD 35.00 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • No lifts
  • Cash or credit card deposit required
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 49.00 (subject to availability)
  • Crib (infant bed) fee: AUD 35.00 per stay
  • Rollaway bed fee: AUD 35.00 per stay
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burleigh Beach Resort
  • Swell Burleigh Beach
  • Swell Resort
  • Swell Resort Beach
  • Swell Resort Burleigh Beach
  • Swell Beach Hotel Burleigh Heads
  • Swell Resort Burleigh Beach Burleigh Heads, Gold Coast
  • Swell Resort Burleigh Beach Burleigh Heads
  • Swell Burleigh Burleigh Heads
  • Swell Resort Burleigh Beach Aparthotel
  • Swell Resort Burleigh Beach Burleigh Heads
  • Swell Resort Burleigh Beach Aparthotel Burleigh Heads

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.