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Swell Resort Burleigh Beach
1 Ocean Street,
Burleigh Heads,
1800 796 370
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Swell Resort Burleigh Beach
4.5 out of 5.0
"Friendly staff, clean, location, pool, spa, gym, all first class. " More
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Hotel Description
You can enjoy a TV with cable channels, and each apartment features free WiFi, a balcony or patio, and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. A DVD player, a coffee/tea maker, and in-room massages are also available. Weekly housekeeping is available.
The restaurant, Club Burleigh, is open for lunch and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.
Places within a 30-minute walk of this 4.5-star Burleigh Heads property include Burleigh Head National Park and Stockland Burleigh Heads Shopping Centre.
Swell Resort Burleigh Beach ratings based on 180 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.0 out of 5.0
Guest reviews for Swell Resort Burleigh Beach
We were on level 5 very noisy, bed uncomfortable, terrible service, will never stay here again.
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Comment from Hotel Management
16 Jan. 2019 by Sue - Swell Resort Manager
Sorry your stay was not what you expected. If there is anyway we can assist you with issues, please contact us at anytime thank you.
Location was great, very central. Reception staff where friendly and attentive. Shared pool area was lovely. King size bed in main room was good. Gym equipment was sub par. Kids games room was out of action due to Yoga sign 24-7. Room itself was lacking in kitchen utensils. We paid for an extra person (5) in total and where not given bedding or towel, had to ask. Click down sofa/lounge was extremely uncomfortable so our son had to sleep with us.
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Comment from Hotel Management
12 Jan. 2019 by Sue - Swell Resort Manager
To whom this may concern, firstly we are pleased you enjoyed your stay with us, but I would really like to get down to the bottom of the extra bedding issue. Could you please contact me in private so I can look into this for you thank you.
The was cockroaches in the living room that was very disappointed the whole apartment has lots of space ezy access good car park
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Comment from Hotel Management
5 Jan. 2019 by Sue - Swell Resort Manager
Oh we are so sorry about this. We get our Pest Control done every early December just in time for our Christmas Guests and our Pest Control company did warn us that we may have a few left of creepy crawleys trying to escape. So our sincere apologies.
It had all that we needed. Clean, comfortable and relaxing resort with friendly and helpful staff.
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Comment from Hotel Management
3 Jan. 2019 by Sue - Swell Resort Manager
We are so pleased you enjoyed your stay with us. Happy New Year and we look forward to seeing you again some time soon. Sue - Swell Resort Manager
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Comment from Hotel Management
5 Jan. 2019 by Sue - Swell Resort Manager
Thank you and is there anything we could help your experience next time?
Could have been a bit cleaner. However good for a night away.
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Comment from Hotel Management
19 Nov. 2018 by Sue - Swell Manager
Thank you for your review. We are sorry to hear this as we do not get many comments like this, I wish we could have had the opportunity of addressing this whilst you were staying with us :-( Take Care.
Excellent.
Friendly staff, clean, location, pool, spa, gym, all first class.
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Comment from Hotel Management
20 Aug. 2018 by Sue - Swell Manager
Awh, that is lovely thank you and we are pleased you enjoyed your stay with us. We love it here too.
Spacious, comfortable & great location!
Pros:
Spacious, clean, comfortable & great location
We always stay here when we visit Burleigh mainly as it close to family in the area & all of our other requirements. Overall we're happy as usual, but I did have loads of problems with the oven settings & the TV in the living room had no sound, very annoying!!!
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Comment from Hotel Management
14 Aug. 2018 by Sue - Swell Resort Manager
Hi Susan, Thank you for your time to review us. I do hope you were able to inform Reception to get these issues rectified for you as this is a little unusual and we would have assured you to have them fixed immediately. I will hopefully try and find your room number to confirm this has been addressed. Much appreciated
Customer service was good but not the cleanest.
Pros:
It was spacious and comfortable enough. I would still book with my family but it is quite loud being on the highway side.
I discovered a stain on my bed sheet but as I checked in late I couldn't let them know until morning. I was advised the sheet could be changed but in the 4 days it was not changed. There were several dirty splash marks on the bathroom door and the lamp shade has seen better days. I was surprised that there weren't more supplies like tea or coffee. Only a tiny milk and satchet coffee.
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Comment from Hotel Management
16 Aug. 2018 by Sue - Swell Resort Manager
Hi Deb, Thank you for your time to review us. I am very surprised that your sheet was not changed, I actually remember this conversation with you. This will certainly be addressed with the person I requested to action upon this for you. We do spring cleans quarterly and maybe the apartment you were in would have been due. As for the supplies for coffee and tea, we call it a starter pack as we are self contained apartments so these starter packs are to help you through your first one to two days until you are able to get to the shops. Hope this helps with future stays for you at self contained apartment bookings. Take Care.
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Comment from Hotel Management
29 Jul. 2018 by Sue - Manager at Swell ;-)
Thank you and we are pleased you enjoyed your stay with us.
About the Swell Resort Burleigh Beach
Location 1 Ocean Street, Burleigh Heads, QLD 4220Property Features
There's a restaurant on site. WiFi is free in public spaces. As a guest of Swell Resort Burleigh Beach, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Tour or ticket assistance, a BBQ, and an arcade/games room are also featured at the luxury Swell Resort Burleigh Beach. Self parking is free. This 4.5-star Burleigh Heads apartment is smoke free.
- 35 guestrooms or units
- 6 levels
- 3 buildings
- Built in 2006
- Dining venue
- Childcare (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (limited hours)
- Storage area for luggage
- Tour and ticket information
- Games room or arcade
- Pool or billiards table
- BBQ grill(s)
- Outdoor picnic space
- Lift
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Free WiFi
- Outdoor tennis court
- Kitchen
- Laundry facilities
- Babysitting or childcare (surcharge)
- Arcade/game room
- Separate dining area
- Refrigerator
- Microwave
- DVD player
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking , Free parking nearby
Transport
- Airport: Gold Coast, QLD (OOL-Coolangatta) (11.7 km / 7.3 mi)
- Train station: Varsity Lakes Station (6.8 km / 4.2 mi)
- Parking: Free self parking
Room Amenities
Swell Resort Burleigh Beach offers 35 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Rooms open to balconies or patios. Accommodation at this 4.5-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include complimentary toiletries and a hairdryer. This Burleigh Heads apartment provides complimentary wireless Internet access. Cable televisions are provided. Housekeeping is offered on a weekly basis and in-room massages can be requested.
- In-room kitchen
- Private balcony or patio
- Multiple bedrooms
- Dining room
- Television
- Cable channels
- DVD player
- Fridge
- Microwave
- Hob
- Dishwasher
- Coffee maker
- Kitchenware
- Cribs (surcharge)
- Rollaway beds (surcharge)
- Housekeeping (weekly)
- Massage in room (surcharge)
- Hairdryer
- Toiletries (free)
- Telephone
- Iron and ironing board
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Club Burleigh – This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Hotel Policies
Check-in
- Check-in time ends at 5:00 PM
- Check-in time starts at 2 PM
- Minimum check-in age is 18
Special check-in instructions:
The front desk is open daily from 9:00 AM until 5:00 PM
If you are planning to arrive after 5:00 PM, please contact the property at least 48 hours in advance using the information on the booking confirmation.
The front desk at this property is open daily from 9:00 AM - 5:00 PM
Guests arriving after 5:00 PM must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.
Check-out
- Check-out by 10 AM
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for AUD 35.0 per night.
- Cribs (infant beds) are available for AUD 30.0 per night.
Pets
- No pets allowed
Policies
Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Cash or credit card deposit required
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Crib (infant bed) fee: AUD 30.0 per night
- Rollaway bed fee: AUD 35.0 per night
- On-site credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Swell Resort Burleigh Beach
- Swell Resort
- Swell Burleigh Beach
National Rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
