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4.4 out of 5

"Good location. The property and management was disappointing. The apartment was sparse and outdated. Lounge was not clean. It had visible wear. Ther ... " More

By a verified traveller on Sun 19 Jan 2020

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Standard 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$208* Per night/room 10 Aug. - 11 Aug.

Superior 2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard 2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 7 Max

Superior 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

A luxury stay in Gold Coast awaits you at Swell Resort Burleigh Beach. Within just a 10-minute stroll, you'll find Burleigh Beach and Burleigh Head National Park. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a TV with cable channels, along with free WiFi, a balcony or patio, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A sitting area, a DVD player, and a coffee/tea maker are also available.

The restaurant, Club Burleigh, is open for lunch and dinner. Enjoy the outdoor tennis court and spa tub. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Burleigh Heads aparthotel include Jellurgal Aboriginal Cultural Centre, Tours & Information Hub and Stockland Burleigh Heads Shopping Centre.

Swell Resort Burleigh Beach ratings based on 197 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swell Resort Burleigh Beach

Everyone (87) Couples (45) Family (67)
4 out of 5

Posted by on 21 Jan. 2020

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3 out of 5
Good location. The property and management was disappointing. The apartment was sparse and outdated. Lounge was not clean. It had visible wear. There was basic kitchenware, a dishwasher that was old with no instructions for use, cheap plastic handled cutlery and no champagne glasses. Reception closes at 1 pm on weekends in a resort. That’s ridiculous. Receptionist didn’t want to assist with a request as she was eager to depart at 1.

Posted by on 19 Jan. 2020

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3 out of 5
Location was good altough very noisy from traffic. Room size good but needs work inside paint peeling in shower doors dirty with grime. Tv remotes didnt work had to go buy batteries. Paid alot for 2 nights and wouldnt stay there again

Posted by on 5 Jan. 2020

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4 out of 5
Wasn’t informed that no one there for check in. Pin for access didn’t work. Caused delays trying to sort out

Posted by on 29 Dec. 2019

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3 out of 5

Posted by on 27 Dec. 2019

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2 out of 5
Reception smelt strange, needs a more pleasing smell when first greeting customers.

Posted by on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Manager

Thank you for taking the time to complete a review of your recent stay with us. We will look into the smell in the lobby as it is a scent system

5 out of 5

Posted by on 14 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Manager

Thank you for your review from your recent stay with us at Swell Resort

4 out of 5
Property was in a fantastic location, close to the centre of town and well positioned near the beach etc. It had good overall amenities, an excellent pool and gym and spacious courtyard. The clenliness of the room let it down a little, which is to be partially excused due to painting works going on prior to our arrival, but it would have been nice if they gave it a more thorough clean before we got there.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Sue - Swell Resort Manager

Hi there, Thank you for taking the time to review our resort and are pleased you enjoyed your stay. I know the room that you are talking about and you are correct, it is on the verge of a refurb. We are sorry for this inconvenience & if we were not fully booked, we would not have had to use all rooms. Our sincere apologies.

5 out of 5
Close to the beach and lovely walk around to Tallebudgera Creek (Burleigh Head Walk). Our unit overlooked a sparkling pool. Very convenient to cafes etc Would recommend to those who want to stay in the Gold Coast.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Sue - Swell Resort Manager

Hi there, Thank you so much for your lovely review and we are so pleased you enjoyed your stay with us.

3 out of 5
Having stayed here several years ago, the property had deteriorated a little. Works were planned. Some areas had been refurbished. Room furniture was old, and couches were very uncomfortable. Some issues with Foxtel connection a couple of times. Limited provisions for a 3 night stay, and disappointing that tea and coffee and toilet paper were not re-stocked and needed to be purchased if you run out. Bed not made up any night, which should be bare minimum for a $200 a night stay. Staff were very friendly and informative. Gym was great. Pool nice, but not utilised this stay.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Sue - Swell Resort Manager

Hi there, Thank you for your review. At the moment we are doing alot of building rectification works which we are trying to keep at a minimum, so we apologise for this inconvenience. I am not sure if you are aware, Swell Resort are Self Contained Apartments which means we provide a starter pack of consumables for our guests and we provide a service clean on the 8th night stay of bookings. This is because all apartments have their own washing machine, dryer, vacum and mop. We are not hotel style accommodation which is serviced on a daily basis. Hope this helps with your next booking either in Hotel style accommodation or Self Contained Apartments like ours.

About the Swell Resort Burleigh Beach

Location 1 Ocean Street, Burleigh Heads, QLD 4220

Property Features

Swell Resort Burleigh Beach offers its guests an outdoor pool, an outdoor tennis court, and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Swell Resort Burleigh Beach. Self parking is free. This 4.5-star Gold Coast aparthotel is smoke free.

  • 35 guestrooms or units
  • 6 levels
  • 3 buildings
  • Built in 2006
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Varsity Lakes Station (6.6 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Swell Resort Burleigh Beach offers 35 accommodations with washers/dryers and DVD players. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Sitting area
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Club Burleigh - This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.

  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 49.00 (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burleigh Beach Resort
  • Swell Burleigh Beach
  • Swell Resort
  • Swell Resort Beach
  • Swell Resort Burleigh Beach
  • Swell Beach Hotel Burleigh Heads
  • Swell Resort Burleigh Beach Burleigh Heads, Gold Coast
  • Swell Resort Burleigh Beach Burleigh Heads
  • Swell Burleigh Burleigh Heads
  • Swell Resort Burleigh Beach Aparthotel
  • Swell Resort Burleigh Beach Burleigh Heads
  • Swell Resort Burleigh Beach Aparthotel Burleigh Heads

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.