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Swell Resort Burleigh Beach
1 Ocean Street,
Burleigh Heads,
QLD
1800 796 370
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Swell Resort Burleigh Beach
4.5 out of 5.0
"Friendly staff, clean, location, pool, spa, gym, all first class. " More
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Hotel Description
The restaurant, Club Burleigh, is open for lunch and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.
Places within a 30-minute walk of this 4.5-star Burleigh Heads property include Burleigh Head National Park and Stockland Burleigh Heads Shopping Centre.
Swell Resort Burleigh Beach ratings based on 175 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.0 out of 5.0
Guest reviews for Swell Resort Burleigh Beach
Could have been a bit cleaner. However good for a night away.
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Comment from Hotel Management
19 Nov 2018 by Sue - Swell Manager
Thank you for your review. We are sorry to hear this as we do not get many comments like this, I wish we could have had the opportunity of addressing this whilst you were staying with us :-( Take Care.
Excellent.
Friendly staff, clean, location, pool, spa, gym, all first class.
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Comment from Hotel Management
20 Aug 2018 by Sue - Swell Manager
Awh, that is lovely thank you and we are pleased you enjoyed your stay with us. We love it here too.
Spacious, comfortable & great location!
Pros:
Spacious, clean, comfortable & great location
We always stay here when we visit Burleigh mainly as it close to family in the area & all of our other requirements. Overall we're happy as usual, but I did have loads of problems with the oven settings & the TV in the living room had no sound, very annoying!!!
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Comment from Hotel Management
14 Aug 2018 by Sue - Swell Resort Manager
Hi Susan, Thank you for your time to review us. I do hope you were able to inform Reception to get these issues rectified for you as this is a little unusual and we would have assured you to have them fixed immediately. I will hopefully try and find your room number to confirm this has been addressed. Much appreciated
Customer service was good but not the cleanest.
Pros:
It was spacious and comfortable enough. I would still book with my family but it is quite loud being on the highway side.
I discovered a stain on my bed sheet but as I checked in late I couldn't let them know until morning. I was advised the sheet could be changed but in the 4 days it was not changed. There were several dirty splash marks on the bathroom door and the lamp shade has seen better days. I was surprised that there weren't more supplies like tea or coffee. Only a tiny milk and satchet coffee.
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Comment from Hotel Management
16 Aug 2018 by Sue - Swell Resort Manager
Hi Deb, Thank you for your time to review us. I am very surprised that your sheet was not changed, I actually remember this conversation with you. This will certainly be addressed with the person I requested to action upon this for you. We do spring cleans quarterly and maybe the apartment you were in would have been due. As for the supplies for coffee and tea, we call it a starter pack as we are self contained apartments so these starter packs are to help you through your first one to two days until you are able to get to the shops. Hope this helps with future stays for you at self contained apartment bookings. Take Care.
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Comment from Hotel Management
29 Jul 2018 by Sue - Manager at Swell ;-)
Thank you and we are pleased you enjoyed your stay with us.
Convenient and secure apartment close to the beach
Pros:
See above.
Cons:
No. we were happy with all aspects of the accommodation.
Location:
This was an ideal location for those wishing to surf Burleigh point as it was a convenient five minute walk.
Swell apartments was a great place to stay in Burleigh Heads. It was secure with convenient basement parking, and was close to the beach, walks and the town centre. The unit was clean and very functional. Staff were friendly and helpful, and the rates were competitive for the standard and location of the complex.
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Comment from Hotel Management
24 Jul 2018 by Sue - Swell Manager ;-)
Thank you so much for taking the time to review our lovely resort. We are so pleased you enjoyed your stay with us. We agree with the location, it is a pinch yourself moment every time I walk across to the beach too.
CUSTOMER SERVICE SLIPPING!!!
Pros:
CLOSE TO BEACH & SHOPS.
Cons:
UPDATE BATHROOM. TAKE THE BATH OVER THE SHOWER OUT- WHO USES BATH - DANGEROUS & DIFFICULT TO GET IN & OUT
Been staying here on & off for a few years now. On check-in asked if possible late checkout as afternoon flight- told to ask day before Sunday afternoon- reception not open!!! Rang at 8.30am day of checkout- reception staff not there- other staff stated would send email to reception re: late checkout. Should be fine staff will ring if not. Went for long walk called at 1005hrs to say cannot have late checkout - apartment inspection at 1100hrs something to that effect. Race back to pack up- left bags in luggage storage- no shower got dressed in toilet. Staff not friendly or caring. Dishwasher didn't work - mentioned & staff said don't worry housekeeping are able to work it- well that's not helpful!!!
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Comment from Hotel Management
16 May 2018 by Management
Hi Bridget, I am so sorry to hear that your stay was not as enjoyable as expected and I value your feedback. I am the new manager who took over on 11 May 18 and will be addressing everything you have written which is very helpful for me. Thank you for taking the time to write a lengthy review.
Great for families
Aside from a few minor glitches with our check in experience (which were resolved quickly by the after hours team), we had a great stay. Convenient location, spacious apartment, and all of the amenities we needed (including a washer/dryer). Great place to stay for families.
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Comment from Hotel Management
25 Apr 2018 by Manager
Dear Guest, Happy to hear you had a great stay and found our Units spacious and comfortable. Also happy to hear our efficient Night Manager sorted out any problems you may of had. We hope to see you again soon. Kind Regards Leah Swell Management.
Awsome place and location
Pros:
Location.
Cons:
Not really, I would be picky but the pool was warm.
Location:
Bars, restaurants, beach and transport all in walking distance.
We hired a car but didn't need to as everything was in walking distance from the Swell. The room was great having the lounge and bedroom separate. Full kitchen, foxtel and WiFi was great. I would recommend this place for sure.
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Comment from Hotel Management
5 Apr 2018 by Manager
Dear Gazza, Happy to hear you had a wonderful time and enjoyed all that Swell Resort, and its fabulous location, has to offer. We hope to see you again soon. Kind Regards Leah Swell Manager
Close to all amenities
Pros:
Modern, well located accomodation.
Location:
The beach for us is what makes the location so good.
A great place to stay. The proximity to the beach and restaurants is a real plus.
We will be back again next year.
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Comment from Hotel Management
6 Mar 2018 by Manager
Hi Lance, Thank you for your lovely review, we are so happy you enjoyed our Modern Resort and great location. We look forward to welcoming you back soon. Kind Regards Leah Swell Management
About the Swell Resort Burleigh Beach
Location 1 Ocean Street, Burleigh Heads, QLD 4220Property Features
There's a restaurant on site. WiFi is free in public spaces. As a guest of Swell Resort Burleigh Beach, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Tour or ticket assistance, a BBQ, and an arcade/games room are also featured at the luxury Swell Resort Burleigh Beach. Self parking is free. This 4.5-star Burleigh Heads apartment is smoke free.
- 35 guestrooms or units
- 6 levels
- 3 buildings
- Built in 2006
- Dining venue
- Childcare (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (limited hours)
- Storage area for luggage
- Tour and ticket information
- Games room or arcade
- Pool or billiards table
- BBQ grill(s)
- Outdoor picnic space
- Lift
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Free WiFi
- Outdoor tennis court
- Kitchen
- Laundry facilities
- Babysitting or childcare (surcharge)
- Arcade/game room
- Separate dining area
- Refrigerator
- Microwave
- DVD player
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking , Free parking nearby
Transport
- Airport: Gold Coast, QLD (OOL-Coolangatta) (11.7 km / 7.3 mi)
- Train station: Varsity Lakes Station (6.8 km / 4.2 mi)
- Parking: Free self parking
Room Amenities
Swell Resort Burleigh Beach offers 35 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Rooms open to balconies or patios. Accommodation at this 4.5-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include complimentary toiletries and a hairdryer. This Burleigh Heads apartment provides complimentary wireless Internet access. Cable televisions are provided. Housekeeping is offered on a weekly basis and in-room massages can be requested.
- In-room kitchen
- Private balcony or patio
- Multiple bedrooms
- Dining room
- Television
- Cable channels
- DVD player
- Fridge
- Microwave
- Hob
- Dishwasher
- Coffee maker
- Kitchenware
- Cribs (surcharge)
- Rollaway beds (surcharge)
- Housekeeping (weekly)
- Massage in room (surcharge)
- Hairdryer
- Toiletries (free)
- Telephone
- Iron and ironing board
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Club Burleigh – This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Hotel Policies
Check-in
- Check-in time starts at 2 PM
- Minimum check-in age is 18
Special check-in instructions:
The front desk is open during the following times:
- Monday-Friday: 9 AM-5 PM
- Saturday-Sunday: 9 AM-noon
This property's front desk is open during the following times:
- Monday - Friday: 9 AM - 5 PM
- Saturday - Sunday: 9 AM - noon
Check-out
- Check-out by 10 AM
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for AUD 35.0 per night.
- Cribs (infant beds) are available for AUD 30.0 per night.
Pets
- No pets allowed
Policies
Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Crib (infant bed) fee: AUD 30.0 per night
- Rollaway bed fee: AUD 35.0 per night
- On-site credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Swell Resort Burleigh Beach
- Swell Resort
- Swell Burleigh Beach
National Rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
