4.5 out of 5

"Friendly staff, clean, location, pool, spa, gym, all first class. " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

A luxury stay in Burleigh Heads awaits you at Swell Resort Burleigh Beach. Within a 20-minute stroll, you'll find Jellurgal Aboriginal Cultural Centre, Tours & Information Hub and Burleigh Beach. Highlights at this property include a restaurant, an outdoor swimming pool, and in-room kitchens.

The restaurant, Club Burleigh, is open for lunch and dinner. Enjoy the fitness centre, outdoor tennis court, and spa tub. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Burleigh Heads property include Burleigh Head National Park and Stockland Burleigh Heads Shopping Centre.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Apartment

Bed Count 1 King Bed Maximum Occupancy 7 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swell Resort Burleigh Beach ratings based on 175 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swell Resort Burleigh Beach

Everyone (77) Couples (40) Family (58)
4 out of 5
Could have been a bit cleaner. However good for a night away.

Posted by on 19 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Sue - Swell Manager

Thank you for your review. We are sorry to hear this as we do not get many comments like this, I wish we could have had the opportunity of addressing this whilst you were staying with us :-( Take Care.

5 out of 5

Excellent.

Friendly staff, clean, location, pool, spa, gym, all first class.

Posted by on 19 Aug 2018

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Comment from Hotel Management

20 Aug 2018 by Sue - Swell Manager

Awh, that is lovely thank you and we are pleased you enjoyed your stay with us. We love it here too.

4 out of 5

Spacious, comfortable & great location!

Pros: Spacious, clean, comfortable & great location
We always stay here when we visit Burleigh mainly as it close to family in the area & all of our other requirements. Overall we're happy as usual, but I did have loads of problems with the oven settings & the TV in the living room had no sound, very annoying!!!

Posted by , from South Australia on 13 Aug 2018

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Comment from Hotel Management

14 Aug 2018 by Sue - Swell Resort Manager

Hi Susan, Thank you for your time to review us. I do hope you were able to inform Reception to get these issues rectified for you as this is a little unusual and we would have assured you to have them fixed immediately. I will hopefully try and find your room number to confirm this has been addressed. Much appreciated

4 out of 5

Customer service was good but not the cleanest.

Pros: It was spacious and comfortable enough. I would still book with my family but it is quite loud being on the highway side.
I discovered a stain on my bed sheet but as I checked in late I couldn't let them know until morning. I was advised the sheet could be changed but in the 4 days it was not changed. There were several dirty splash marks on the bathroom door and the lamp shade has seen better days. I was surprised that there weren't more supplies like tea or coffee. Only a tiny milk and satchet coffee.

Posted by , from Adelaide on 13 Aug 2018

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Comment from Hotel Management

16 Aug 2018 by Sue - Swell Resort Manager

Hi Deb, Thank you for your time to review us. I am very surprised that your sheet was not changed, I actually remember this conversation with you. This will certainly be addressed with the person I requested to action upon this for you. We do spring cleans quarterly and maybe the apartment you were in would have been due. As for the supplies for coffee and tea, we call it a starter pack as we are self contained apartments so these starter packs are to help you through your first one to two days until you are able to get to the shops. Hope this helps with future stays for you at self contained apartment bookings. Take Care.

5 out of 5

Posted by on 28 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Sue - Manager at Swell ;-)

Thank you and we are pleased you enjoyed your stay with us.

5 out of 5

Convenient and secure apartment close to the beach

Pros: See above.
Cons: No. we were happy with all aspects of the accommodation.
Location: This was an ideal location for those wishing to surf Burleigh point as it was a convenient five minute walk.
Swell apartments was a great place to stay in Burleigh Heads. It was secure with convenient basement parking, and was close to the beach, walks and the town centre. The unit was clean and very functional. Staff were friendly and helpful, and the rates were competitive for the standard and location of the complex.

Posted by on 24 Jul 2018

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Comment from Hotel Management

24 Jul 2018 by Sue - Swell Manager ;-)

Thank you so much for taking the time to review our lovely resort. We are so pleased you enjoyed your stay with us. We agree with the location, it is a pinch yourself moment every time I walk across to the beach too.

3 out of 5

CUSTOMER SERVICE SLIPPING!!!

Pros: CLOSE TO BEACH & SHOPS.
Cons: UPDATE BATHROOM. TAKE THE BATH OVER THE SHOWER OUT- WHO USES BATH - DANGEROUS & DIFFICULT TO GET IN & OUT
Been staying here on & off for a few years now. On check-in asked if possible late checkout as afternoon flight- told to ask day before Sunday afternoon- reception not open!!! Rang at 8.30am day of checkout- reception staff not there- other staff stated would send email to reception re: late checkout. Should be fine staff will ring if not. Went for long walk called at 1005hrs to say cannot have late checkout - apartment inspection at 1100hrs something to that effect. Race back to pack up- left bags in luggage storage- no shower got dressed in toilet. Staff not friendly or caring. Dishwasher didn't work - mentioned & staff said don't worry housekeeping are able to work it- well that's not helpful!!!

Posted by , from Melbourne on 2 May 2018

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Comment from Hotel Management

16 May 2018 by Management

Hi Bridget, I am so sorry to hear that your stay was not as enjoyable as expected and I value your feedback. I am the new manager who took over on 11 May 18 and will be addressing everything you have written which is very helpful for me. Thank you for taking the time to write a lengthy review.

4 out of 5

Great for families

Aside from a few minor glitches with our check in experience (which were resolved quickly by the after hours team), we had a great stay. Convenient location, spacious apartment, and all of the amenities we needed (including a washer/dryer). Great place to stay for families.

Posted by on 20 Apr 2018

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Comment from Hotel Management

25 Apr 2018 by Manager

Dear Guest, Happy to hear you had a great stay and found our Units spacious and comfortable. Also happy to hear our efficient Night Manager sorted out any problems you may of had. We hope to see you again soon. Kind Regards Leah Swell Management.

5 out of 5

Awsome place and location

Pros: Location.
Cons: Not really, I would be picky but the pool was warm.
Location: Bars, restaurants, beach and transport all in walking distance.
We hired a car but didn't need to as everything was in walking distance from the Swell. The room was great having the lounge and bedroom separate. Full kitchen, foxtel and WiFi was great. I would recommend this place for sure.

Posted by , from North Ryde on 4 Apr 2018

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Comment from Hotel Management

5 Apr 2018 by Manager

Dear Gazza, Happy to hear you had a wonderful time and enjoyed all that Swell Resort, and its fabulous location, has to offer. We hope to see you again soon. Kind Regards Leah Swell Manager

5 out of 5

Close to all amenities

Pros: Modern, well located accomodation.
Location: The beach for us is what makes the location so good.
A great place to stay. The proximity to the beach and restaurants is a real plus. We will be back again next year.

Posted by , from Christchurch, NZ on 5 Mar 2018

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Comment from Hotel Management

6 Mar 2018 by Manager

Hi Lance, Thank you for your lovely review, we are so happy you enjoyed our Modern Resort and great location. We look forward to welcoming you back soon. Kind Regards Leah Swell Management

About the Swell Resort Burleigh Beach

Location 1 Ocean Street, Burleigh Heads, QLD 4220

Property Features

There's a restaurant on site. WiFi is free in public spaces. As a guest of Swell Resort Burleigh Beach, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Tour or ticket assistance, a BBQ, and an arcade/games room are also featured at the luxury Swell Resort Burleigh Beach. Self parking is free. This 4.5-star Burleigh Heads apartment is smoke free.

  • 35 guestrooms or units
  • 6 levels
  • 3 buildings
  • Built in 2006
  • Dining venue
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Separate dining area
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (11.7 km / 7.3 mi)
  • Train station: Varsity Lakes Station (6.8 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Swell Resort Burleigh Beach offers 35 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Rooms open to balconies or patios. Accommodation at this 4.5-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include complimentary toiletries and a hairdryer. This Burleigh Heads apartment provides complimentary wireless Internet access. Cable televisions are provided. Housekeeping is offered on a weekly basis and in-room massages can be requested.

  • In-room kitchen
  • Private balcony or patio
  • Multiple bedrooms
  • Dining room
  • Television
  • Cable channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Club Burleigh – This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 9 AM-5 PM
  • Saturday-Sunday: 9 AM-noon
If you are planning to arrive after 2 PM, please contact the property at least 48 hours in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
  • Saturday - Sunday: 9 AM - noon
Guests arriving after 2 PM must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pets

  • No pets allowed

Policies

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 30.0 per night
  • Rollaway bed fee: AUD 35.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swell Resort Burleigh Beach
  • Swell Resort
  • Swell Burleigh Beach

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.