Sofitel Melbourne On Collins puts you in the heart of Melbourne, connected to a shopping center and within a 20-minute stroll of Federation Square and Melbourne Cricket Ground. Highlights at this luxury hotel include a restaurant, a bar/lounge, and a conference center.
The restaurant, No35, serves Modern European cuisine and is open for breakfast, lunch, and dinner. Atrium Bar on 35 is the hotel's own bar, serving drinks along with light fare. 5382 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a gym, and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Central and Rod Laver Arena.
Sofitel Melbourne On Collins ratings based on 340 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sofitel Melbourne On Collins
Everyone (263)Couples (51)Business (4)Family (18)
5 out of 5
Love the Club
Posted by Steve on 27 Aug. 2022
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5 out of 5
was great
Posted by Omar on 18 Jul. 2022
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Comment from Hotel Management
19 Jul. 2022
by Dagmara
Dear Omar, Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
5 out of 5
I loved everything about my stay!! Thanks!!
Posted by Fiona on 24 Jun. 2022
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Comment from Hotel Management
7 Jul. 2022
by Dagmara
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
5 out of 5
Tesla Charger not working
Posted by Simon on 23 Jun. 2022
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Comment from Hotel Management
7 Jul. 2022
by Dagmara
Dear Simon,
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
3 out of 5
Getting a bit tired looking, not worth $490 for 1 night and they double charged us for the room, took 4 days to get money back. Best bit was buffet breakfast
Posted by Rob on 16 Jun. 2022
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Comment from Hotel Management
21 Jun. 2022
by Dagmara
Thank you for your review on Wotif.com and thank you very much for your feedback. I am sorry to hear that the hotel is looking tired and that you were double charged. I am pleased however that you enjoyed our buffet breakfast. We hope to see you again. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
4 out of 5
Staff most attentive and welcoming. Room comfortable and clean but showing age. Breakfast at 35 was superb.
Posted by Ian on 8 Jun. 2022
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Comment from Hotel Management
9 Jun. 2022
by Dagmara
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
2 out of 5
The view from our room although not a city view as requested, was spectacular The room being right above the gym was very noticeable because we could hear them talking and making noise at 5.00am. We had this room booked a month ago. I did expect better.
The bed was very comfortable.The bathroom was adequate.The light over the large mirror was not working.
There was no booklet with information about the hotel facilities ,restaurants close by and activities that other hotels often provide.
Not including breakfast and neglecting to inform us of any options for breakfast when we checked in was also disappointing.
Literally the only thing the receptionist helped us with was getting our credit card details and a signature agreeing to deduct $100.00 for possible damage. (I was happy to do that).
There was no reason why the Atrium bar could not have been open after 11.It was a Friday night.You could have 1 or 2 staff to man it. I was really looking forward to staying at your hotel. But ,I was disappointed overall.
Posted by Christopher on 21 May 2022
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Comment from Hotel Management
19 Jul. 2022
by Dagmara
Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your stay was not as it should have been. I do sincerely apologise for the shortcomings on our part. Your arrival experience is certainly not indicative of the service we strive to provide and we have reviewed this in details with the departments concerned. Your detailed comments are appreciated and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for bringing your experience to my attention. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
5 out of 5
Exceptional service, superb views of Melbourne with the highlight having access to Club Sofitel for an exquisite afternoon tea & evening drinks & canapés. A truly indulgent stay for a memorable special occasion. Will be back for our anniversary celebration - highly recommend!
Posted by Michelle on 8 May 2022
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Comment from Hotel Management
9 May 2022
by Dagmara
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
5 out of 5
The luxurious suite and impressive service really made our special weekend
Posted by Constantine on 25 Apr. 2022
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Comment from Hotel Management
25 Apr. 2022
by Dagmara
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,
Executive Secretary to General Manager
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Melbourne On Collins. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.
1 building
363 guestrooms or units
18 levels
5382 sq ft of conference space
500 sq m of conference space
Built in 1982
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Grocery/convenience store
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: Southern Cross Station (2 km / 1.3 mi)
Metro station: Parliament Station (0.3 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Sofitel Melbourne On Collins offers 363 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Pillowtop beds
Minibar
IPod dock
In-room dining (24 hours)
LED television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Pillow options
Shower
Cribs (free)
Housekeeping (daily)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
No35 - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Atrium Bar on 35 - This bar serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 80.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Sofitel Melbourne On Collins
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Children stay free
Parking height restrictions apply
Service animals not allowed
One child stays free
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free: Maximum age 11
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 200 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: AUD 45 for adults and AUD 25 for children (approximately)
Valet parking fee: AUD 65 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 80.0 per night
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Melbourne Sofitel
Sofitel Collins
Sofitel Collins Hotel
Sofitel Collins Hotel Melbourne
Sofitel Collins Melbourne
Sofitel Melbourne
Sofitel Melbourne Collins
Sofitel Melbourne Collins Hotel
Sofitel Melbourne On Collins Hotel Melbourne
Sofitel Melbourne On Collins Hotel
Sofitel Melbourne On Collins Melbourne
Sofitel Melbourne On Collins Hotel Melbourne
You should know
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Free WiFi in public areas is limited to 30 minutes per day.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Sofitel Melbourne On Collins offers free cancellation on select room rates. Check out the cancellation policy for more info.
Sofitel Melbourne On Collins uses enhanced cleaning measures, offers contactless check-in, and has a gap period between guest stays. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Sofitel Melbourne On Collins has valet parking with in/out privileges for AUD 65 per night.
The closest beach to Sofitel Melbourne On Collins is St Kilda Beach (6 km).
A lounge bar and 24-hour room service, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sofitel Melbourne On Collins.
You bet! With amenities like kids' meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise Sofitel Melbourne On Collins is a hit with families.
You bet, cooked-to-order breakfast is on offer daily between 6:30 AM and 10:30 AM.
No, Sofitel Melbourne On Collins does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves Modern European cuisine. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
