Sofitel Melbourne On Collins Deals & Reviews (Melbourne, AUS)

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Sofitel Melbourne On Collins, Melbourne, current page

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4.5 out of 5

Excellent!

See all 335 Wotif Reviews

"Seriously love the views from the corner apartment. Views in both directions. Comfy bed. Good amount of space around the bed for bags etc without hav ... " More

By a verified traveller on Sat 14 Mar 2020

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Hotel Description

Sofitel Melbourne On Collins puts you in the heart of Melbourne, connected to a shopping center and within a 20-minute stroll of Federation Square and Melbourne Cricket Ground. Highlights at this luxury hotel include a restaurant, a bar/lounge, and a conference center.

LED TVs with cable channels are featured in all 363 soundproofed rooms, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds and premium bedding invite a good night's rest. Additionally, pillow menus, in-room massages, and safes are available.

The restaurant, No35, serves Modern European cuisine and is open for breakfast, lunch, and dinner. Atrium Bar on 35 is the hotel's own bar, serving drinks along with light fare. 5382 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Central and Rod Laver Arena.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

AU$255* Per night/room 6 Dec. - 7 Dec.

Junior Suite, 1 King Bed, View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed, View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Melbourne On Collins ratings based on 335 Verified Reviews

Review Summary

4.5 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Melbourne On Collins

2 out of 5

Breakfast arrived an hour late, cold and missing items. Staff apologised but tried to blame each other. Frankly, I dont care who was to blame - if I am paying these prices it shouldn't have happpened. Why should the most expensive breakfast in Melbourne be its worst? Arriving back to our room in the late afternoon, discovered the room hadnt been clean, breakfast tray left in room all day etc. Again, apologies all round, but you pay for service not apologies.

Posted by a verified traveller on 7 Jun. 2020

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Comment from Hotel Management

12 Jun. 2020 by Dagmara

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your stay was not as it should have been. I do sincerely apologise for the shortcomings on our part. Your in room dining experience is certainly not indicative of the service we strive to provide and we have reviewed this in details with the departments concerned. Your detailed comments are appreciated and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

5 out of 5

Posted by a verified traveller on 26 Apr. 2020

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Comment from Hotel Management

14 Jun. 2020 by Dagmara

Thank you for your review on Wotif.com, I was pleased to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

5 out of 5

Seriously love the views from the corner apartment. Views in both directions. Comfy bed. Good amount of space around the bed for bags etc without having to step over or trip over Thank you

Posted by a verified traveller on 14 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Dagmara

Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

5 out of 5

Fantastic stay, excellent staff, friendly and fabulous. We would stay here again and definitely recommend to others

Posted by a verified traveller on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Dagmara

5 out of 5

Above expectations, extremely friendly staff, fabulous amenities. Acknowledged our anniversary and return visit with a wonderful gift

Posted by Trev&Jo, from Melbourne on 7 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Dagmara

5 out of 5

Great location, loved we were at the doorstep of everything in the CBD

Posted by Rem, from London on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Dagmara

Dear Rem, Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

5 out of 5

All staff lovely and extremely kind and helpful. Great hotel where I felt special. Stunning room and views. Spacious. I had a week there and was sad to be leaving. Great also that they have clothes line in bathroom so you can wash if you need to. Very difficult to find fault at all

Posted by a verified traveller on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Dagmara

5 out of 5

The staff at the Sofitel were excellent..helpful and professional. Only criticism would be that in the bathroom, the sealing around the bath needed attention..but everything else met and exceeded expectations..nice stay, looking forward to going there again

Posted by a verified traveller on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Dagmara

5 out of 5

High quality hotel with nice rooms with amazing airy space and fantastic view (my room was level 42)

Posted by Jasonic, from Melbourne on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Dagmara

5 out of 5

Very well located, clean and excellent service from all staff.

Posted by a verified traveller on 4 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Dagmara

About the Sofitel Melbourne On Collins

Location 25 Collins Street, Melbourne, VIC 3000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Melbourne On Collins. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

1 building
363 guestrooms or units
18 levels
5382 sq ft of conference space
500 sq m of conference space
Built in 1982
Dining venue
Bar or lounge
Coffee shop
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

Airport: Tullamarine Airport (MEL) (30.1 km / 18.7 mi)
Train station: Flinders Street Station (0.9 km / 0.6 mi)
Metro station: Parliament Station (0.3 km / 0.2 mi)
Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Melbourne On Collins offers 363 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Pillowtop beds
Minibar
IPod dock
In-room dining (24 hours)
LED television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Pillow options
Shower
Cribs (free)
Housekeeping (daily)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

No35 - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Atrium Bar on 35 - This bar serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 80.0 per night.
Free cribs (infant beds)!

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Parking height restrictions apply
One child stays free
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: AUD 45 for adults and AUD 25 for children (approximately)
Valet parking fee: AUD 55.00 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 80.0 per night
Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Melbourne Sofitel
Sofitel Collins
Sofitel Collins Hotel
Sofitel Collins Hotel Melbourne
Sofitel Collins Melbourne
Sofitel Melbourne
Sofitel Melbourne Collins
Sofitel Melbourne Collins Hotel
Sofitel Melbourne On Collins Hotel Melbourne
Sofitel Melbourne On Collins Hotel
Sofitel Melbourne On Collins Melbourne
Sofitel Melbourne On Collins Hotel Melbourne

You should know

One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free WiFi in public areas is limited to 30 minutes per day.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Sofitel Melbourne On Collins