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4.6 out of 5

"the staff were wonderful...our room was very clean...the beds were so comfortable....thank you for a wonderful stay " More

By a verified traveller on Mon 05 Dec 2022

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Hotel Description

You'll be connected to the convention center at Novotel Melbourne South Wharf, and within steps of Southbank Promenade and Melbourne Convention and Exhibition Centre. Highlights at this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

The restaurant, MR. Carpano Dining & Bar, serves Italian cuisine and is open for lunch and dinner. Mr Capano Bar is the hotel's own bar. Added amenities include free WiFi in public areas, a gym, and a 24-hour business center. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking.

With a stay at this 4-star Melbourne Central Business District hotel, you'll be 0.7 km (0.4 mi) from Crown Casino and Entertainment Complex.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$138* Per night/room 11 Dec. - 12 Dec.

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Melbourne South Wharf ratings based on 454 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Melbourne South Wharf

Everyone (212) Couples (95) Family (77)
5 out of 5
the staff were wonderful...our room was very clean...the beds were so comfortable....thank you for a wonderful stay

Posted by on 5 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by C

Hi Sue,Thank you for your feedback, we appreciate it here at the hotel. Happy to hear that you enjoyed your stay with us. Look forward to having you stay with us again in the future.Kind regardsNovotel Melbourne South Wharf

5 out of 5
Great place to stay close enough to the CBD

Posted by on 4 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by Novotel Melbourne South Wharf

Dear Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,Novotel Melbourne South Wharf

4 out of 5
Good Location, neat and clean

Posted by on 4 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by Novotel Melbourne South Wharf

Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,Novotel Melbourne South Wharf

5 out of 5
It was all very nice, thanks 😊

Posted by on 1 Dec. 2022

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Comment from Hotel Management

1 Dec. 2022 by BN

Dear William,We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Warm regards,Novotel Melbourne South Wharf

5 out of 5
Clean, quiet and lovely staff. I would stay here again.

Posted by on 30 Nov. 2022

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Comment from Hotel Management

1 Dec. 2022 by C

Hi Kerrie,Thank you for your feedback, we appreciate it here at the hotel. Happy to hear that you enjoyed your stay with us.Look forward to having you stay with us again in the future.Kind regardsNovotel Melbourne South Wharf

5 out of 5
Great place

Posted by on 27 Nov. 2022

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Comment from Hotel Management

28 Nov. 2022 by C

Hi Ricky,Thank you for your feedback, we appreciate it here at the hotel. Happy to hear that you enjoyed your stay with us.Look forward to having you stay with us again in the future.Kind regardsNovotel Melbourne South Wharf

5 out of 5
The lighting in the lift lobby on the 5th floor was very dark. This should be much brighter.

Posted by on 13 Nov. 2022

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Comment from Hotel Management

13 Nov. 2022 by C

Hi Tina,Thank you for your feedback, we appreciate it here at the hotel. Look forward to having you stay with us again in the future.Kind regardsNovotel Melbourne South Wharf

5 out of 5
Great service

Posted by on 8 Nov. 2022

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Comment from Hotel Management

9 Nov. 2022 by C

Hello Sione,Thank you for your feedback, we appreciate it here at the hotel. Happy to hear that you enjoyed your stay with us.Look forward to having you stay with us again in the future.Kind regardsNovotel Melbourne South Wharf

5 out of 5
The room was excellent and the view brilliant! Staff were very pleasant and helpful.

Posted by on 7 Nov. 2022

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Comment from Hotel Management

7 Nov. 2022 by CS

Hi Paul,Thank you for your feedback, we appreciate it here at the hotel. Happy to hear that you enjoyed your stay with us.Look forward to having you stay with us again in the future.Kind regardsNovotel Melbourne South Wharf

3 out of 5
Not convenient location. Cold room. Strange entryway carpark and lift etc.

Posted by on 6 Nov. 2022

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Comment from Hotel Management

7 Nov. 2022 by C

Hi Brooke,Thank you for your feedback, we appreciate it here at the hotel. Apologies for the temperature in the room and inconvenience with the car parking, entry way and lifts location.Kind regardsNovotel Melbourne South Wharf

About the Novotel Melbourne South Wharf

Location 7 Convention Centre Place, South Wharf, VIC 3006

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Novotel Melbourne South Wharf. For a fee, parking is available. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 347 guestrooms or units
  • 26 levels
  • Built in 2018
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Melbourne South Wharf offers 347 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

MR. Carpano Dining & Bar - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Allora-Espresso + Dessert - Onsite café. Open daily.

Mr Capano Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Breakfast fees apply only to guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 per person (approximately)
  • Self parking fee: AUD 35 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Melbourne South Wharf Hotel
  • Novotel Melbourne Wharf Hotel
  • Novotel Melbourne Wharf Wharf
  • Novotel Melbourne South Wharf Hotel
  • Novotel Melbourne South Wharf South Wharf
  • Novotel Melbourne South Wharf Hotel South Wharf

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.