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4.7 out of 5

"Loved the veiw. Didn't like having to pay $40 for parking " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

You'll be connected to the convention center at Novotel Melbourne South Wharf, and within steps of popular attractions like Melbourne Convention and Exhibition Centre and Yarra Riverfront. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

All 347 soundproofed rooms feature LED TVs with cable channels, and you can enjoy free WiFi, free newspapers, and free bottled water. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while pillowtop beds and pillow menus invite a good night's rest. Safes, hair dryers, and phones are also available.

The restaurant, MR. Carpano Dining & Bar, serves Italian cuisine and is open for lunch and dinner. Mr Capano Bar is the hotel's own bar. Added amenities include free WiFi in public areas, a 24-hour business center, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District hotel include DFO South Wharf and Crown Casino and Entertainment Complex.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Melbourne South Wharf ratings based on 367 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Melbourne South Wharf

Everyone (249) Couples (44) Family (41)
5 out of 5
Loved the veiw. Didn't like having to pay $40 for parking

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for sharing your feedback we hope to welcome you again

4 out of 5

Posted by on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Reservation Team

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The lobby and hotel in general smelt really nice and was very clean. Parking option to leave car in park after checkout was also really great.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for your feedback, we appreciate you choosing to stay with us at Novotel Melbourne South Wharf

5 out of 5
Great location, great offer on parking. Room was sparkling clean

Posted by on 7 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for your feedback, we appreciate you choosing to stay with us at Novotel Melbourne South Wharf

5 out of 5
The standout was the friendly staff! It makes such a difference when everyone you encounter has a genuine smile on their face.

Posted by , from Melbourne on 6 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for taking the time to share your thoughts. We hope to welcome you back soon.

5 out of 5
Position and price are excellent, staff are friendly

Posted by on 6 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for taking the time to share your thoughts. We hope to welcome you back soon.

5 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for your feedback, we appreciate you choosing to stay with us at Novotel Melbourne South Wharf

5 out of 5
Easy ti get to driving in from the airport. Comfy bed and divine shower.

Posted by , from Noosa, QLD on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for your feedback, we appreciate you choosing to stay with us at Novotel Melbourne South Wharf

5 out of 5
close proximity to all the restaurants along the river , ease of parking and booking in

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for your feedback, we appreciate you choosing to stay with us at Novotel Melbourne South Wharf

4 out of 5
It was pretty standard as far as a hotel goes. The reception staff were excellent. The shower head was in need of repair.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Novotel Melbourne South Wharf

Thank you for your feedback, we appreciate you choosing to stay with us at Novotel Melbourne South Wharf

About the Novotel Melbourne South Wharf

Location 7 Convention Centre Place, South Wharf, VIC 3006

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Novotel Melbourne South Wharf. For a fee, parking is available. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 347 guestrooms or units
  • 26 levels
  • Built in 2018
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (24.5 km / 15.2 mi)
  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Novotel Melbourne South Wharf offers 347 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

MR. Carpano Dining & Bar - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Allora-Espresso + Dessert - Onsite café. Open daily.

Mr Capano Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Breakfast fees apply only to guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 per person (approximately)
  • Self parking fee: AUD 24 per day
  • Valet parking fee: AUD 50 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Melbourne South Wharf Hotel
  • Novotel Melbourne Wharf Hotel
  • Novotel Melbourne Wharf Wharf
  • Novotel Melbourne South Wharf Hotel
  • Novotel Melbourne South Wharf South Wharf
  • Novotel Melbourne South Wharf Hotel South Wharf

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.