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4.5 out of 5

"Check in was an absolute mess. The staff took ages to process our check in and then got our rooms/ booking wrong. We booked 2 adjoining rooms for a fa ... " More

By a verified traveller on Mon 05 Jul 2021

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Grand Hyatt Melbourne. Within steps you'll find Collins Street and Princess Theatre within a 10-minute stroll. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 550 soundproofed rooms feature free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

A day of pampering at City Club can include deep-tissue massages, facials, and body treatments along with aromatherapy and mani/pedis. The restaurant, Collins Kitchen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Ru-Co Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, outdoor tennis court, spa tub, and sauna. 9688 square feet (900 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Central and Melbourne Cricket Ground.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$281* Per night/room 8 Nov. - 9 Nov.

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Melbourne ratings based on 263 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Melbourne

Everyone (190) Business (2) Couples (43) Family (20)
5 out of 5
Fantastic staff

Posted by on 29 Sep. 2021

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3 out of 5
Check in was an absolute mess. The staff took ages to process our check in and then got our rooms/ booking wrong. We booked 2 adjoining rooms for a family of 5 and were checked in to one single room. Changing that took a long time also. Several days before check-in I contacted the hotel to inquire if they could offer any special touches to our room to make it welcoming for our child’s birthday that we were there to celebrate (the staff member on the phone seemed stumped and when I suggested something like balloons or a hand written welcome note I was advise that no, nothing could be offered). Besides that, staff were generally extremely welcoming and polite. The beds were incredible and the buffet breakfast was fabulous. Location is also great

Posted by on 5 Jul. 2021

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5 out of 5
All the staff are very welcoming and helpful.

Posted by on 29 Jun. 2021

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3 out of 5
A little unkept and grubby. Surprised that they would put a family of five noisy people in the room next to ours in an almost empty hotel. We were on the 25th floor.

Posted by on 23 May 2021

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5 out of 5
Everything was just perfect the staff and facilities.

Posted by on 23 May 2021

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3 out of 5
The tea bag was opened and empty meaning i touched something tgat may have had covid on it

Posted by on 13 May 2021

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5 out of 5

Posted by on 19 Apr. 2021

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5 out of 5

Posted by on 19 Apr. 2021

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4 out of 5
the location is convenience and the breakfast is good

Posted by on 18 Apr. 2021

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4 out of 5
Beautiful hotel. Bathrooms a little outdated but the location and views were spectacular

Posted by on 18 Apr. 2021

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Property Features

Grand Hyatt Melbourne offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 9688 square feet (900 square meters) and includes a conference center. A spa tub, a 24-hour fitness center, and a sauna are also featured at the luxury Grand Hyatt Melbourne. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 550 guestrooms or units
  • 33 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.7 km / 1 mi)
  • Metro station: Parliament Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Melbourne offers 550 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Collins Kitchen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Ru-Co Bar - This cocktail bar serves light fare only. Happy hour is offered. Open select days.

Lobby Lounge & Bistro Bar - Onsite bistro. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Hyatt Melbourne

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 46 per person (approximately)
  • Valet parking fee: AUD 70 per night (in/out privileges)
  • Rollaway bed fee: AUD 60 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Melbourne
  • Grand Hyatt Melbourne Hotel
  • Hyatt Melbourne Grand
  • Melbourne Grand Hyatt
  • Grand Hyatt Melbourne Hotel Melbourne
  • Hyatt Melbourne
  • Melbourne Hyatt
  • Grand Hyatt Melbourne Hotel
  • Grand Hyatt Melbourne Melbourne
  • Grand Hyatt Melbourne Hotel Melbourne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.