Grand Hyatt Melbourne Deals & Reviews (Melbourne, AUS) | Wotif

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Melbourne •1 Room

Melbourne • 1 Room

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Grand Hyatt Melbourne, Melbourne, current page

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4.5 out of 5

Excellent!

See all 263 wotif Reviews

"Check in was an absolute mess. The staff took ages to process our check in and then got our rooms/ booking wrong. We booked 2 adjoining rooms for a fa ... " More

By a verified traveller on Mon 05 Jul 2021

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Grand Hyatt Melbourne. Within steps you'll find Collins Street and Princess Theatre within a 10-minute stroll. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 550 soundproofed rooms feature free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

A day of pampering at City Club can include deep-tissue massages, facials, and body treatments along with aromatherapy and mani/pedis. The restaurant, Collins Kitchen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Ru-Co Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, outdoor tennis court, spa tub, and sauna. 9688 square feet (900 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Central and Melbourne Cricket Ground.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

AU$281* Per night/room 8 Nov. - 9 Nov.

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, River View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 King Bed (Spa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Diplomatic Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds, River View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

See all rooms (14)

Grand Hyatt Melbourne ratings based on 263 Verified Reviews

Review Summary

4.5 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Melbourne

5 out of 5

Fantastic staff

Posted by Kerrie and Luke on 29 Sep. 2021

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3 out of 5

Check in was an absolute mess. The staff took ages to process our check in and then got our rooms/ booking wrong. We booked 2 adjoining rooms for a family of 5 and were checked in to one single room. Changing that took a long time also. Several days before check-in I contacted the hotel to inquire if they could offer any special touches to our room to make it welcoming for our child’s birthday that we were there to celebrate (the staff member on the phone seemed stumped and when I suggested something like balloons or a hand written welcome note I was advise that no, nothing could be offered). Besides that, staff were generally extremely welcoming and polite. The beds were incredible and the buffet breakfast was fabulous. Location is also great

Posted by a verified traveller on 5 Jul. 2021

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5 out of 5

All the staff are very welcoming and helpful.

Posted by a verified traveller on 29 Jun. 2021

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3 out of 5

A little unkept and grubby. Surprised that they would put a family of five noisy people in the room next to ours in an almost empty hotel. We were on the 25th floor.

Posted by a verified traveller on 23 May 2021

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5 out of 5

Everything was just perfect the staff and facilities.

Posted by a verified traveller on 23 May 2021

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3 out of 5

The tea bag was opened and empty meaning i touched something tgat may have had covid on it

Posted by a verified traveller on 13 May 2021

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5 out of 5

Posted by a verified traveller on 19 Apr. 2021

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5 out of 5

Posted by a verified traveller on 19 Apr. 2021

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4 out of 5

the location is convenience and the breakfast is good

Posted by a verified traveller on 18 Apr. 2021

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4 out of 5

Beautiful hotel. Bathrooms a little outdated but the location and views were spectacular

Posted by a verified traveller on 18 Apr. 2021

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About the Grand Hyatt Melbourne

Location 123 Collins Street, Melbourne, VIC 3000

Property Features

Grand Hyatt Melbourne offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 9688 square feet (900 square meters) and includes a conference center. A spa tub, a 24-hour fitness center, and a sauna are also featured at the luxury Grand Hyatt Melbourne. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

Train station: Southern Cross Station (1.7 km / 1 mi)
Metro station: Parliament Station (0.6 km / 0.4 mi)
Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Melbourne offers 550 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Collins Kitchen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Ru-Co Bar - This cocktail bar serves light fare only. Happy hour is offered. Open select days.

Lobby Lounge & Bistro Bar - Onsite bistro. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 2
Manicures and pedicures
Aromatherapy treatments
Massages
Deep tissue massage
Prenatal massage
Sports massage

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 60 per day.
Free cribs (infant beds)!

Pet Policy

Pets and service animals are not allowed at Grand Hyatt Melbourne

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Service animals not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: AUD 46 per person (approximately)
Valet parking fee: AUD 70 per night (in/out privileges)
Rollaway bed fee: AUD 60 per day
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Grand Hyatt Melbourne
Grand Hyatt Melbourne Hotel
Hyatt Melbourne Grand
Melbourne Grand Hyatt
Grand Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt
Grand Hyatt Melbourne Hotel
Grand Hyatt Melbourne Melbourne
Grand Hyatt Melbourne Hotel Melbourne

You should know

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Grand Hyatt Melbourne? What cleanliness & hygiene safety measures are there at Grand Hyatt Melbourne? Is parking available at Grand Hyatt Melbourne? Are there any beaches close to Grand Hyatt Melbourne? Is there a spa on site at Grand Hyatt Melbourne? Does Grand Hyatt Melbourne have a pool? What makes Grand Hyatt Melbourne a romantic place to stay? Is Grand Hyatt Melbourne family-friendly? Are there hot tubs in the rooms at Grand Hyatt Melbourne? Does Grand Hyatt Melbourne serve breakfast? Is there a free airport shuttle available at Grand Hyatt Melbourne? Is there a bar or restaurant at Grand Hyatt Melbourne? What time are check-in & check-out at Grand Hyatt Melbourne? Are pets allowed at Grand Hyatt Melbourne?

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.