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4.6 out of 5

"A once premium hotel showing signs of aging, wear and tear. Rooms are tatty with chipped surfaces and worn seating upholstery. Old Air conditioning b ... " More

By a verified traveller on Tue 15 Feb 2022

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Hotel Description

A luxury stay in Melbourne awaits you at Art Series - The Olsen. Within just a 10-minute stroll, you'll find Chapel Street and Jam Factory. Highlights at this boutique aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free wired Internet, a living room, and an espresso maker. A kitchenette comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include a pillowtop bed, a rainfall showerhead, and bathrobes. Room service, free bottled water, and in-room massages are also available.

A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Spoonbill Restauarant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. Two Wrongs is the aparthotel's own bar. Enjoy the gym and pool loungers. 40 square feet (4 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:30 AM and 11 AM and on weekends between 7:30 AM and 11:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 5-star South Yarra aparthotel, you'll be 2.1 km (1.3 mi) from Alfred Hospital and 2.5 km (1.6 mi) from Royal Botanic Gardens.

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$218* Per night/room 4 Jul. - 5 Jul.

Deluxe Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Lake Eyre Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Deluxe Balcony Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Penthouse (John Olsen)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Art Series - The Olsen ratings based on 1,001 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Art Series - The Olsen

Everyone (492) Couples (396) Business (4) Family (109) Other (2)
5 out of 5

Posted by on 24 Mar. 2022

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2 out of 5
2pm check in and our room wasn't ready. Was only informed that they were still cleaning it and no ETA of when the room will be ready. After an hour of waiting and ask twice what was happening we were told that we could leave our bags at reception and they would take them up to our room when ready. Once we were at our destination they finally called at 340pm to say it was ready. When we got back from our afternoon out at Moomba non of our keys worked. Once we arrived in our room there was still food in the fridge. The room was nice when we were there and we did enjoy the pool

Posted by on 13 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by The Olsen Team

Dear Christian, Thank you for taking the time to tell us about your experience at The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

3 out of 5
A once premium hotel showing signs of aging, wear and tear. Rooms are tatty with chipped surfaces and worn seating upholstery. Old Air conditioning barely adequate with a preset minimum of 19 degrees. Room was not cool on a humid day.

Posted by on 15 Feb. 2022

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4 out of 5
Hotel was lovely and I loved the quirky art pieces We had a great stay Only disappointment was no parking available at the hotel as it was full when we checked in at 2pm

Posted by on 10 Feb. 2022

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Comment from Hotel Management

21 Feb. 2022 by Assistant Manager

Dear Megan, We very much appreciate your comments regarding your stay at The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We understand that our parking is very limited, and I hope we assisted you in finding alternative parking within walking distance to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2 out of 5
Overpriced for a small room with no parking

Posted by on 19 Jan. 2022

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Comment from Hotel Management

21 Feb. 2022 by Assistant Manager

Dear Beth, Thank you for taking the time to tell us about your experience at The Olsen Melbourne - Art Series. I am very sorry that some of the hotel experiences did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4 out of 5

Posted by on 19 Jan. 2022

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3 out of 5
The parking is limited so had to carry our bags from a carpark nearby, the proprry says noise proof rooms which is not cirrect as qe could hear the party nextdoor until 530 am and called for a towel at 8 am , still hadnt revieved it qhen we checked out at 10

Posted by on 16 Dec. 2021

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4 out of 5

Posted by on 11 Dec. 2021

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1 out of 5
Room was size of a shoebox not clean front desk was always untended

Posted by on 3 Aug. 2021

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Comment from Hotel Management

19 Aug. 2021 by MBR

Dear guest, Thank you for taking the time to provide valuable feedback from your stay with us at The Olsen. We are sorry that your experience did not meet your expectations in certain areas and for that please allow me to express my sincerest apologies. We did pass on the feedback to the relevant department and it is our hope to resolve the problem as soon as possible. We thank you for the contribution and it is in our best hope that you would consider returning to the Olsen in the future.

2 out of 5
No aircon over 3 day stay in mid winter not ideal !!!

Posted by on 13 Jul. 2021

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Comment from Hotel Management

14 Jul. 2021 by JMA

Dear guest, Thank you for taking the time to give us the valuable feedback. We are sorry that your experience did not meet your expectation, it was certainly not ideal. We did pass on the feedback to the relevant department and hope to resolve the problem as soon as possible. We thank you for the contribution and hope to welcome you some time again soon.

Property Features

Art Series - The Olsen offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this aparthotel measures 40 square feet (4 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Art Series - The Olsen. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 222 guestrooms or units
  • 16 levels
  • 40 sq ft of conference space
  • 4 sq m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (3.9 km / 2.4 mi)
  • Metro station: South Yarra Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Art Series - The Olsen offers 222 accommodations with minibars and espresso makers. Accommodations offer separate living rooms. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels and pay movies. Accommodations at this 5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchenette
  • Living room
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 11 AM and on weekends from 7:30 AM to 11:30 AM.

Spoonbill Restauarant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Two Wrongs - Onsite bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Thai massage
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties allowed
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 35 per person (approximately)
  • Self parking fee: AUD 32.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Art Series Olsen
  • Art Series Olsen Hotel South Yarra
  • Art Series Olsen South Yarra
  • Olsen Art Series
  • Art Series Olsen Apartment South Yarra
  • Art Series Olsen Apartment
  • Art Series Olsen Aparthotel South Yarra
  • Art Series Olsen Aparthotel
  • Art Series The Olsen
  • Art Series The Olsen Yarra
  • Art Series - The Olsen Aparthotel
  • Art Series - The Olsen South Yarra
  • Art Series - The Olsen Aparthotel South Yarra

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.