"A once premium hotel showing signs of aging, wear and tear. Rooms are tatty with chipped surfaces and worn seating upholstery.
Old Air conditioning b
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A luxury stay in Melbourne awaits you at Art Series - The Olsen. Within just a 10-minute stroll, you'll find Chapel Street and Jam Factory. Highlights at this boutique aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.
Each apartment is soundproofed and features an LCD TV with cable channels, along with free wired Internet, a living room, and an espresso maker. A kitchenette comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include a pillowtop bed, a rainfall showerhead, and bathrobes. Room service, free bottled water, and in-room massages are also available.
A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Spoonbill Restauarant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. Two Wrongs is the aparthotel's own bar. Enjoy the gym and pool loungers. 40 square feet (4 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:30 AM and 11 AM and on weekends between 7:30 AM and 11:30 AM. There's also self parking, along with the convenience of car rentals on site.
With a stay at this 5-star South Yarra aparthotel, you'll be 2.1 km (1.3 mi) from Alfred Hospital and 2.5 km (1.6 mi) from Royal Botanic Gardens.
2pm check in and our room wasn't ready. Was only informed that they were still cleaning it and no ETA of when the room will be ready. After an hour of waiting and ask twice what was happening we were told that we could leave our bags at reception and they would take them up to our room when ready.
Once we were at our destination they finally called at 340pm to say it was ready.
When we got back from our afternoon out at Moomba non of our keys worked.
Once we arrived in our room there was still food in the fridge.
The room was nice when we were there and we did enjoy the pool
Posted by Christian on 13 Mar. 2022
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Comment from Hotel Management
30 Mar. 2022
by The Olsen Team
Dear Christian,
Thank you for taking the time to tell us about your experience at The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
3 out of 5
A once premium hotel showing signs of aging, wear and tear. Rooms are tatty with chipped surfaces and worn seating upholstery.
Old Air conditioning barely adequate with a preset minimum of 19 degrees. Room was not cool on a humid day.
Posted by Kadir on 15 Feb. 2022
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4 out of 5
Hotel was lovely and I loved the quirky art pieces
We had a great stay
Only disappointment was no parking available at the hotel as it was full when we checked in at 2pm
Posted by Megan on 10 Feb. 2022
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Comment from Hotel Management
21 Feb. 2022
by Assistant Manager
Dear Megan,
We very much appreciate your comments regarding your stay at The Olsen Melbourne - Art Series.
It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We understand that our parking is very limited, and I hope we assisted you in finding alternative parking within walking distance to the hotel.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
2 out of 5
Overpriced for a small room with no parking
Posted by Beth on 19 Jan. 2022
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Comment from Hotel Management
21 Feb. 2022
by Assistant Manager
Dear Beth,
Thank you for taking the time to tell us about your experience at The Olsen Melbourne - Art Series. I am very sorry that some of the hotel experiences did not meet your expectations; please allow me to express my sincerest apologies.
At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
4 out of 5
Posted by Sally on 19 Jan. 2022
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3 out of 5
The parking is limited so had to carry our bags from a carpark nearby, the proprry says noise proof rooms which is not cirrect as qe could hear the party nextdoor until 530 am and called for a towel at 8 am , still hadnt revieved it qhen we checked out at 10
Posted by Kathryn on 16 Dec. 2021
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4 out of 5
Posted by Hayley on 11 Dec. 2021
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1 out of 5
Room was size of a shoebox
not clean
front desk was always untended
Posted by a verified traveller on 3 Aug. 2021
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Comment from Hotel Management
19 Aug. 2021
by MBR
Dear guest, Thank you for taking the time to provide valuable feedback from your stay with us at The Olsen. We are sorry that your experience did not meet your expectations in certain areas and for that please allow me to express my sincerest apologies. We did pass on the feedback to the relevant department and it is our hope to resolve the problem as soon as possible. We thank you for the contribution and it is in our best hope that you would consider returning to the Olsen in the future.
2 out of 5
No aircon over 3 day stay in mid winter not ideal !!!
Posted by a verified traveller on 13 Jul. 2021
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Comment from Hotel Management
14 Jul. 2021
by JMA
Dear guest,
Thank you for taking the time to give us the valuable feedback.
We are sorry that your experience did not meet your expectation, it was certainly not ideal.
We did pass on the feedback to the relevant department and hope to resolve the problem as soon as possible.
We thank you for the contribution and hope to welcome you some time again soon.
Art Series - The Olsen offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this aparthotel measures 40 square feet (4 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Art Series - The Olsen. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.
Train station: Flinders Street Station (3.9 km / 2.4 mi)
Metro station: South Yarra Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Art Series - The Olsen offers 222 accommodations with minibars and espresso makers. Accommodations offer separate living rooms. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels and pay movies. Accommodations at this 5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
In-room kitchenette
Living room
Pillowtop beds
Minibar
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Stove
Dishwasher
Espresso maker
Kitchenware
Shower
Rainfall showerhead
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 11 AM and on weekends from 7:30 AM to 11:30 AM.
Spoonbill Restauarant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Two Wrongs - Onsite bar. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Hot stone massage
Deep tissue massage
Thai massage
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 50 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Parking height restrictions apply
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Events/parties allowed
Staffed front desk
Car not required
LGBTQIA friendly
Credit card pre-authorisation
Property uses a professional cleaning service
Property is cleaned with disinfectant
Protective clothing is available for guests
Masks are available for guests
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 8 and AUD 35 per person (approximately)
Self parking fee: AUD 32.00 per night (in/out privileges)
Late check-out is available for a fee (subject to availability, amount varies)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 50 per night
Credit card charges are subject to a surcharge of 1.1 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Art Series Olsen
Art Series Olsen Hotel South Yarra
Art Series Olsen South Yarra
Olsen Art Series
Art Series Olsen Apartment South Yarra
Art Series Olsen Apartment
Art Series Olsen Aparthotel South Yarra
Art Series Olsen Aparthotel
Art Series The Olsen
Art Series The Olsen Yarra
Art Series - The Olsen Aparthotel
Art Series - The Olsen South Yarra
Art Series - The Olsen Aparthotel South Yarra
You should know
Pool access available from 7:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Art Series - The Olsen offers free cancellation on select room rates. Check out the cancellation policy for more info.
Art Series - The Olsen uses enhanced cleaning measures, and ensures social distancing. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. A professional cleaning service is used.
On-site self-parking (AUD 32.00 per night; includes in/out privileges)
The closest beach to Art Series - The Olsen is St Kilda Beach (3.8 km).
There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as hot stone massages.
Art Series - The Olsen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.
This property features an outdoor pool, as well as pillowtop beds and an espresso maker.
Couples spa treatments and al fresco dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Art Series - The Olsen.
You bet! With amenities like kids' meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Art Series - The Olsen is a hit with families.
Yep, visitors can't get enough of the cooked-to-order brekkie here! Available on weekdays from 7:30 AM to 11 AM and on weekends between 7:30 AM and 11:30 AM, this is the perfect place to fuel up for a big day full of adventure.
No, Art Series - The Olsen does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
