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4.0 out of 5

"I was only there for a few hours sleep. It was comfortable and relatively clean. The staff were great. " More

By a verified traveller on Mon 27 Mar 2023

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Hotel Description

At PARKROYAL Melbourne Airport, you'll be connected to the airport and 3 km (1.9 mi) from URBNSURF Sports Park. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LCD TVs.

The restaurant, Airo Restaurant, is open for breakfast and dinner. Bar Airo is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, spa tub, and sauna. 6458 square feet (600 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 15-minute drive of this 4.5-star Melbourne Airport hotel include DFO Essendon Shopping Center and Royal Melbourne Showgrounds.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$287* Per night/room 7 Apr. - 8 Apr.

Spa Suite - Runway View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior King Room - Runway View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

PARKROYAL Melbourne Airport ratings based on 312 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for PARKROYAL Melbourne Airport

Everyone (138) Couples (65) Family (77)
4 out of 5
I was only there for a few hours sleep. It was comfortable and relatively clean. The staff were great.

Posted by on 27 Mar. 2023

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Comment from Hotel Management

28 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Jo-Ann, It's great to know you had a comfortable stay at the hotel.Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

4 out of 5

Posted by on 27 Mar. 2023

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Comment from Hotel Management

29 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Denise, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

5 out of 5
Fantastic place to stay if flying out - 2 minute walk to the terminal - clean quiet rooms with very helpful staff

Posted by on 26 Mar. 2023

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Comment from Hotel Management

27 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Peter, We love to hear your great comments on our clean and quiet rooms, with our very helpful staff!Thank you for taking the time to provide us feedback from your most recent stay with us at the PARKROYAL Melbourne Airport.I am pleased to note that you enjoyed your stay with us based on your perfect rate. This feedback is so motivating and rest assured we are doing our best to provide you with a flawless service and excellent facilities.Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future.Kind regards,Cameron MeadGeneral Manager

5 out of 5

Posted by on 20 Mar. 2023

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Comment from Hotel Management

22 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Sharon, I really appreciate your high rating following your recent stay at PARKROYAL Melbourne Airport.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

1 out of 5
The facility to ring for anything was just not there we tried for 40 minutes and again with no answer and in the morning the cleaner knocked one time and entered the room I was just walking to answer undressed !! Then she returned after half hour and asked what time are we leaving ?? Do I need to inform them

Posted by on 20 Mar. 2023

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Comment from Hotel Management

21 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Alan, Thank you for posting us with the feedback from your most recent stay at the PARKROYAL Melbourne Airport. I also noted your unpleasant experience, and sincerely apologize for this disappointment. This response provides us with an invaluable source of information and allows us to improve our standards and service.I have shared this to our duty manager to investigate and action accordingly. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.Kind regards,Cameron MeadGeneral Manager

4 out of 5
The hotel was convenient to the airport, only 5 minutes walk to the terminal. The hotel room was okay but there is evidence (like worn carpet) that the hotel requires a major refurbishment.

Posted by on 20 Mar. 2023

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Comment from Hotel Management

21 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Malcolm,Thank you for posting us with the feedback from your most recent stay at the PARKROYAL Melbourne Airport. I am pleased to hear of your positive experiences at the hotel. However, I also noted your unpleasant experience, and sincerely apologize for this disappointment. These responses, provide us with an invaluable source of information and allow us to improve our standards and service. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.Kind regards,Cameron MeadGeneral Manager

2 out of 5
Our room was noisy and tile in bathroom in front of toilet was loose, couldn’t put towel on floor in front of shower as then the shower door would not open. Stains on carpet were a bit off putting. On both occasions when we were in the dinning facilities the tables were dirty and sticky and had to clean them myself with wipes. For a hotel at an airport I would think that having scales in your lobby would be a no brainer but alas you didn’t have any.

Posted by on 18 Mar. 2023

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Comment from Hotel Management

21 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Sandra, Thank you for posting your feedback from your most recent stay with us at the PARKROYAL Melbourne Airport.It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure we meet your expectations.However, I was disappointed that we did not exceed all of your expectations on this occasion and please accept our deepest regret for this inconvenience. We take all feedback from guests in the constructive manner intended and thank you for highlighting your concerns. I have shared your feedback with the relevant managers to investigate further and action accordingly.Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future.Kind regards,Cameron MeadGeneral Manager

4 out of 5
it was convent for what we had to do in outer Melbourne

Posted by on 14 Mar. 2023

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Comment from Hotel Management

15 Mar. 2023 by PARKROYAL Melbourne

Dear Glenys,Thank you for posting with your feedback from your most recent stay with us at the PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future.Kind regards,Cameron MeadGeneral Manager

3 out of 5
Tv didn’t work, no power near the bed to charge phone. Very old looking bathroom. Overall rooms are a bit tired & outdated. Overdue for a refresh.

Posted by on 7 Mar. 2023

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Comment from Hotel Management

7 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Caleb, Thank you very much for posting feedback following your recent stay at PARKROYAL Melbourne Airport. I have noted your comments and we sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not-too-distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

5 out of 5
THE SERVICE AND IN ROOM DINING AND RESTAURANT WERE OUTSTANDING

Posted by on 28 Feb. 2023

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Comment from Hotel Management

1 Mar. 2023 by PARKROYAL Melbourne Airport

Dear Shane, It's great to know you find our restaurant service outstanding! The team would be happy to hear this from you.Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

About the PARKROYAL Melbourne Airport

Location Arrival Drive, Melbourne Airport, VIC 3045

Property Features

As a guest of PARKROYAL Melbourne Airport, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 6458 square feet (600 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury PARKROYAL Melbourne Airport. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 276 guestrooms or units
  • 6 levels
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

PARKROYAL Melbourne Airport offers 276 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Bar Airo - This bar serves light fare only.

Airo Restaurant - This restaurant serves breakfast and dinner. A children's menu is available. Open daily.

Airo Café - This café serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 36 per person
  • Self parking fee: AUD 40 per night
  • Valet parking fee: AUD 70 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Airport PARKROYAL
  • PARKROYAL Hotel Melbourne Airport
  • PARKROYAL Melbourne Airport
  • Parkroyal Melbourne Airport Hotel Melbourne
  • PARKROYAL Melbourne Airport Hotel
  • Parkroyal Melbourne Melbourne
  • PARKROYAL Melbourne Airport Hotel
  • PARKROYAL Melbourne Airport Melbourne Airport
  • PARKROYAL Melbourne Airport Hotel Melbourne Airport

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.