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4.1 out of 5

"Very convenient place to stay but starting to look old and wasn’t as clean as it could’ve been " More

By a verified traveller on Mon 27 Jun 2022

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Hotel Description

At PARKROYAL Melbourne Airport, you'll be connected to the airport and 3 km (1.9 mi) from URBNSURF Sports Park. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LCD TVs.

The restaurant, Airo Restaurant, is open for breakfast and dinner. Bar Airo is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, spa tub, and sauna. 6458 square feet (600 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 20-minute drive of this 4.5-star Melbourne Airport hotel include DFO Essendon and Royal Park.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$287* Per night/room 8 Jul. - 9 Jul.

Spa Suite - Runway View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior King Room - Runway View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

PARKROYAL Melbourne Airport ratings based on 316 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for PARKROYAL Melbourne Airport

Everyone (139) Couples (68) Family (90)
4 out of 5
Very convenient place to stay but starting to look old and wasn’t as clean as it could’ve been

Posted by on 27 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Anne, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

5 out of 5
It was so good to b near the airport

Posted by on 25 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Manuela, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

3 out of 5
Very old and tired and in need of a refurbishment

Posted by on 18 Jun. 2022

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Comment from Hotel Management

20 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Andrew, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

3 out of 5
Pillows we’re extremely uncomfortable.

Posted by on 15 Jun. 2022

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Comment from Hotel Management

16 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Peter, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. However, I have noted your comments on the pillows. We sincerely regret the discomfort caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

4 out of 5
I loved staying so close to the airport! Bartender needed to be more attentive but I’m sure they were short staffed which is understandable!

Posted by on 13 Jun. 2022

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Comment from Hotel Management

14 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Marie, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

5 out of 5
Runway view fabulous!

Posted by on 5 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Garry, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we al look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

1 out of 5
Bed mattress was shocking with lumps. The doona was one size to small as it did not cover the bed but just sat on the top . The room was very noisy and we did not sleep. Not worth $380 a night. Never again.

Posted by on 3 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Wayne, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. I have noted your comments on the bed. We sincerely regret the discomfort and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

2 out of 5
Even though I paid extra for an upgrade there was no information in the room. Not everyone KNOWS that you dial 9 for reception and there was no info on the phone or beside it. There was no shower cap. Every thing was clean and sterile. I could not find a menu for room service but I suppose that was on the tv.

Posted by on 2 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by PARKROYAL Melbourne Airport

Dear Kathleen, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. I have noted your comments on your stay. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

5 out of 5
Excellent to sleep in such a comfortable bed after a late flight arrival

Posted by on 31 May 2022

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3 out of 5
Would love to give it five stars but we were inconvenienced with air con not working so upgrade was cancelled and breakfast was very average. Reception was excellent when dealing face to face but waiting over an hour all up for change of room was disappointing. Room service was excellent. Our actual second room was lovely.

Posted by on 31 May 2022

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About the PARKROYAL Melbourne Airport

Location Arrival Drive, Melbourne Airport, VIC 3045

Property Features

As a guest of PARKROYAL Melbourne Airport, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 6458 square feet (600 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury PARKROYAL Melbourne Airport. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 276 guestrooms or units
  • 6 levels
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

PARKROYAL Melbourne Airport offers 276 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Bar Airo - This bar serves light fare only.

Airo Restaurant - This restaurant serves breakfast and dinner. A children's menu is available. Open daily.

Airo Café - This café serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 36 per person (approximately)
  • Self parking fee: AUD 40 per night
  • Valet parking fee: AUD 70 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Airport PARKROYAL
  • PARKROYAL Hotel Melbourne Airport
  • PARKROYAL Melbourne Airport
  • Parkroyal Melbourne Airport Hotel Melbourne
  • PARKROYAL Melbourne Airport Hotel
  • Parkroyal Melbourne Melbourne
  • PARKROYAL Melbourne Airport Hotel
  • PARKROYAL Melbourne Airport Melbourne Airport
  • PARKROYAL Melbourne Airport Hotel Melbourne Airport

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.