4.4 out of 5

"We had a great stay at mantra, could not fault the property or service! " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

At Mantra Southbank Melbourne you'll be within steps of popular attractions like Eureka Tower and Melbourne Arts Centre. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchens.

You can enjoy an LCD TV with cable channels, and each apartment features a washer/dryer, a living room, and WiFi. A kitchen comes with a fridge, a microwave, and a hob, making in-room dining convenient, and the minibar provides refreshments. Room service, a coffee/tea maker, and a hairdryer are also available.

The restaurant, The Terrace Café and Bar, serves local cuisine and is open for breakfast and dinner. For a drink, you can stop by the aparthotel's own bar/lounge. Enjoy the fitness centre, spa tub, sauna, and pool loungers. 2368 square feet (220 square metres) of event facilities include meeting rooms, and other business amenities include limo/town car service. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Cooked-to-order breakfast is available daily between 7:30 AM and 9:00 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Eureka Skydeck 88 and Federation Square.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$189 per night

Premium One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Spa Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Two Bathroom Apartment

Bed Count 2 King Beds Maximum Occupancy 6 Max

Premium Two Bedroom Corner Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 6 Max

Mantra Southbank Melbourne ratings based on 1,043 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Southbank Melbourne

Everyone (547) Couples (270) Business (1) Students (1) Family (219)
5 out of 5

Posted by on 29 Jan. 2019

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5 out of 5
The cleaners came in and cleaned out room very frequently

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Adrian L - GM

Good Afternoon Anon, Thanks so much for the review :-) Great to hear you loved the cleanliness.

5 out of 5
Plenty of room. Easy access to the city. Could jump over to the work site next door if you wish, lol. Literally touching the balcony. Eventually there will be no view in that direction.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by AdrianL

Thank you for your 5 out of 5 review! We're so glad to hear you had a great stay and made the most of our great location. We hope to see you again soon!

5 out of 5
Lovely hotel..nice apartment room-had all the amenties, had beautiful view.. spa could of been hotter !!

Posted by on 24 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Adrian L - GM

Good Morning Anonymous, Thanks so much for the wonderful review, great to hear you loved the hotel & that you got to utilisie the facilities. We've recentlyincreased the spa temp by 2degrees so I will again test and see if there's more movement needed. Look forward to your next visit.

4 out of 5

Posted by on 22 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Adrian L - GM

Thanks Anon, hope to see you again soon

3 out of 5
The front desk staff so not helpfull or happy. We had booked originally for 1 night unfortunately we got food poisoning and asked if we could stay an extra night due to not being well enough to travel. They were less than accomadating and un sympathetic and advised us no rooms were available.so therefore we had to hunt around for more accomadation.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Adrian L - GM

Good Afternoon Anonymous, I have responded directly through other channels on the above mentioned. As outlined in that response we are sorry to hear about your sickness issue (which was not related to the hotel) You were upgraded Free of charge to increase comfort of your booking (from a 1 bedroom + sofa to a Two Bedroom Apartment) and afforded a free checkout of 1:30pm on the day of departure (when you advised us of your illness) to help alleviate the annoyance of trying to travel sick. The staff were in constant contact with you throughout the day and have tried their utmost to make the unfortunate situation as comfortable as possible for as long as they could - given the hotel was at full occupancy for the Australian Open. I am sorry that you feel this negatively effected your time with us as we pride ourselves on genuine empathy in extinuating circumstance. I do hope everyone has recovered and wish you good health for the rest of 2019. Kind regards

4 out of 5

Posted by on 21 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Adrian L - GM

Thanks Anonymous - see you again soon

5 out of 5
The location to all Melbourne CBD has to offer. The pool was amazing.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Adrian L - GM

Good Morning Anon, Thanks so much for the 5 out of 5 and the kind words.

3 out of 5

Posted by on 17 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Adrian L - GM

Thanks Anon, I'm sure we'll be able to score higher on your next visit.

4 out of 5
Great position - property very tired and house keeping very poor

Posted by on 16 Jan. 2019

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Comment from Hotel Management

19 Jan. 2019 by Adrian L - GM

Good Afternoon Anon, Thanks for the review. Would love to learn a little more about the areas that let us down, we were refurbished less than 12 months ago so need to make sure we're still offering the punch of this aesthetic uplift. Thanks in advance

About the Mantra Southbank Melbourne

Location 31 City Road, Southbank, VIC 3006

Renovations + Closures

The following facilities are closed until further notice:

  • Dining venue
  • One of the dining venues

Property Features

As a guest of Mantra Southbank Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. A limo/town car service and a meeting room are available. Event space at this aparthotel measures 2368 square feet (220 square metres). The business-friendly Mantra Southbank Melbourne also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4.5-star Southbank aparthotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 18 levels
  • 2368 sq ft of conference space
  • 220 sq. m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Car service
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Separate living room
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (27.6 km / 17.1 mi)
  • Train station: Spencer Street Station (2.3 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra Southbank Melbourne offers 128 forms of air-conditioned accommodation with washers/dryers and minibars. This accommodation offers separate living rooms. LCD televisions come with premium cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:00 AM.

The Terrace Café and Bar – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 30 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per day (rates may vary)
  • Self-parking fee: AUD 30 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Southbank Melbourne Aparthotel
  • Mantra bank Melbourne
  • Mantra Southbank Melbourne
  • Melbourne Mantra Southbank Hotel
  • Mantra Southbank Hotel Melbourne
  • Mantra Southbank Melbourne Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.