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4.5 out of 5

"Cleanliness, good staff, quiet hotel, close to train station " More

By a verified traveller on Mon 22 Mar 2021

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Hotel Description

Ibis Melbourne Central puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Central and Emporium Melbourne. Highlights at this hotel include a restaurant and in-room free WiFi.

All 258 soundproofed rooms feature Smart TVs with cable channels, and you can enjoy safes, hair dryers, and phones. 24-hour room service, rainfall showerheads, and irons/ironing boards are also available.

The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and a coffee shop/café. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 3.5-star Melbourne Central Business District hotel include Bourke Street Mall and Queen Victoria Market.

Room, 1 Queen Bed (Compact)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, 1 Double Bed (Compact)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

ibis Melbourne Central ratings based on 258 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ibis Melbourne Central

Everyone (131) Couples (49) Family (43)
5 out of 5
Cleanliness, good staff, quiet hotel, close to train station

Posted by on 22 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Ellen

Dear Guest Thank you for taking the time to rate your experience at Ibis Melbourne Central. We are pleased to hear you had enjoyed your stay. We are so lucky to be positioned so central. Your feedback is really important to us as it always gives us chance to improve. We hope to have the opportunity to welcome you back in the future. Kind Regards Ellen

5 out of 5
Excellent...Clean and affordable! This is now our first choice hotel when we gave our overnight getaways! Highly recommended

Posted by on 7 Mar. 2021

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Comment from Hotel Management

10 Mar. 2021 by ibis Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

4 out of 5
Was very clean and quiet. Good location with lots of options for food.

Posted by on 6 Mar. 2021

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Comment from Hotel Management

10 Mar. 2021 by ibis Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

5 out of 5
Great location near shops and trams Room was modern but very crowded Couldn’t walk around Need to review arrangement

Posted by , from Aystralua on 26 Jan. 2021

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Comment from Hotel Management

10 Feb. 2021 by Ellen

Dear Lisa, Thank you for taking the time to review your stay with us. We do appreciate your feedback, I will pass it onto my senior leadership team to discuss. We hope to see you again soon. Warm Regards, Ellen Collins Front Office Manager

5 out of 5
Modern, clean, Well situated and most reasonably priced

Posted by , from Melbourne on 11 Dec. 2020

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Comment from Hotel Management

17 Dec. 2020 by ibis Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

5 out of 5

Posted by on 26 Jun. 2020

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Comment from Hotel Management

10 Jul. 2020 by Emma

Dear Anonymous, Thank you for reviewing your recent stay with us and for your constructive feedback. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, The team at ibis Melbourne Central

4 out of 5

Posted by on 25 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Emma

Dear Anonymous, Thank you for reviewing your stay at ibis Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, ibis Melbourne Central

4 out of 5
We like the proximity of this hotel to the city, everything we wanted to see was close by or within public transportation. Each time we arrived back to our room there was a pungent sewerage smell that seemed to be emanating from the ?sink. Also the TV channels did not align to the TV guide.

Posted by on 17 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Anonymous, Thank you for reviewing your stay at ibis Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, ibis Melbourne Central

4 out of 5

Posted by on 16 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Anonymous, Thank you for reviewing your stay at ibis Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, ibis Melbourne Central

5 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Emma

Dear Anonymous, Thank you for reviewing your stay at ibis Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, ibis Melbourne Central

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly ibis Melbourne Central. For a fee, parking is available. This 3.5-star Melbourne hotel is smoke free.

  • 258 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne Airport (MEL) (23.3 km / 14.5 mi)
  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Ibis Melbourne Central offers 258 accommodations with safes and hair dryers. Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Ibis Melbourne Central has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 36 for adults and AUD 36 for children (approximately)
  • Valet parking fee: AUD 50 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Melbourne Central Hotel
  • ibis Melbourne Central Hotel
  • ibis Melbourne Central Melbourne
  • ibis Melbourne Central Hotel Melbourne

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.