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4.2 out of 5

"I know check out time stipulated 10am But at 1028 get a call to room as i was opening door to leave to lift asking what am i doing. Could be mor ... " More

By a verified traveller on Sun 12 Jan 2020

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Hotel Description

At Quest NewQuay you'll be within just a 10-minute stroll of The District Docklands and Melbourne Star Observation Wheel. Highlights at this property include in-room free WiFi, furnished balconies, and LCD TVs.

Each apartment features an iPod dock, cable TV, and a coffee/tea maker. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include premium bedding, a rainfall showerhead, and free toiletries. Netflix, a safe, and a hair dryer are also available.

This business-friendly apartment building offers free WiFi in public areas, a 24-hour fitness center, and has a rooftop terrace. Additionally, you'll find a 24-hour business center and laundry facilities.

Sights within a 10-minute walk of this 4-star Melbourne Central Business District property include O'Brien Group Arena and Marvel Stadium.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127* Per night/room 11 Dec. - 12 Dec.

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Executive Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Executive

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quest NewQuay ratings based on 68 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest NewQuay

Everyone (25) Couples (26) Family (14)
5 out of 5

Posted by on 21 Nov. 2020

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5 out of 5

Posted by on 4 Feb. 2020

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Comment from Hotel Management

8 Feb. 2020 by Quest New Quay Team

Dear Valued Guest , Thank you for the 5 star rating of Quest New Quay. We look forward to having you stay again. Kind Regards, Quest New Quay Team.

4 out of 5
I know check out time stipulated 10am But at 1028 get a call to room as i was opening door to leave to lift asking what am i doing. Could be more polite about it Felt like just a number and cattle called

Posted by on 12 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by Quest NewQuay Team

Thank you for your review of our property. We are sorry to hear about your experience while checking out of the hotel. We do require guests to check out of the their rooms at 10am unless a late check out is otherwise arranged, in order for our housekeeping team to prepare the rooms for the next arrivals. However, we do apologise sincerely that you felt that the attitude of our staff was less than polite during the interaction. We hope to see you again soon. Kind regards, Quest NewQuay Team

5 out of 5

Posted by on 20 Dec. 2019

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Comment from Hotel Management

25 Jan. 2020 by Quest NewQuay team

Thank you for your 5/5 review of Quest NewQuay. We hope to see you again soon.

5 out of 5
Friendliest and most helpful staff made the stay comfortable

Posted by on 12 Dec. 2019

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Comment from Hotel Management

26 Jan. 2020 by Quest NewQuay Team

Dear Liz, Thank you for your 5 star review of our property. We are very pleased to hear that your stay with us was an enjoyable experience. We always love hearing feedback about our staff as we pride ourselves on their excellent service. We look forward to seeing you next time you choose to stay with us. Kind regards, Quest NewQuay Team

3 out of 5
It is important that people staying at the quest respect others stay by keeping noise to a minimum. The group of people staying at quest on weekend involved in the dance competition made my stay extremely unsettling because they were very noisy. Staff at quest should remind noisy people to consider others . I pay good money to stay at a place trying to avoid loud people. Might as well stay at a pub next time. Just as noisy.

Posted by , from Sydney on 1 Dec. 2019

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Comment from Hotel Management

26 Jan. 2020 by Quest NewQuay Team

Thank you for your review of our property. We are disappointed to hear that you had a bad experience with noise from other guests staying at our hotel. We do have a noise policy in place for the comfort of all guests. We do request that these noise complaints are made immediately to reception so that we are able to rectify the issue as soon as possible. We look forward to welcoming you back to our property in the future. Kind regards, Quest NewQuay Team

5 out of 5

Posted by on 26 Nov. 2019

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Comment from Hotel Management

25 Jan. 2020 by Quest NewQuay team

Thank you so much for your 5/5 review of Quest NewQuay. We hope to see you again soon.

5 out of 5

Posted by on 25 Nov. 2019

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Comment from Hotel Management

26 Jan. 2020 by Quest NewQuay Team

Thank you for your 5 star review of Quest NewQuay. We look forward to the next time you choose to stay with us. Kind regards, Quest NewQuay Team

5 out of 5

Posted by on 23 Nov. 2019

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Comment from Hotel Management

26 Jan. 2020 by Quest NewQuay Team

Thank you for your 5 star review of Quest NewQuay. We look forward to the next time you choose to stay with us. Kind regards, Quest NewQuay Team

5 out of 5
Convenient location , easy walking distance from Marvel Stadium and South Wharf , very clean & exceptionally friendly staff. A quiet room and excellent curtains gave me a chance to sleep in easily :)

Posted by on 17 Nov. 2019

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Comment from Hotel Management

26 Jan. 2020 by Quest NewQuay Team

Dear Traveler, Thank you for your 5 star review of Quest NewQuay. We are very pleased to hear that your stay with us was an enjoyable experience for you. We always love hearing about the cleanliness of our rooms and pride ourselves on the service of our staff. We look forward to seeing you next time you choose to stay with us. Kind regards, Quest NewQuay Team

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Quest NewQuay. The apartment can provide concierge services and a complimentary grocery shopping service. Smoking is allowed in designated areas at this 4-star Melbourne apartment.

  • 221 guestrooms or units
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Tullamarine Airport (MEL) (22.4 km / 13.9 mi)
  • Train station: Southern Cross Station (2.5 km / 1.5 mi)

Room Amenities

Quest NewQuay offers 221 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 43-inch LCD televisions come with premium cable channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony (furnished)
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 12 per day
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.43 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest NewQuay Apartment
  • Quest NewQuay Docklands
  • Quest NewQuay Apartment
  • Quest NewQuay Docklands
  • Quest NewQuay Apartment Docklands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.