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4.3 out of 5

"Nice, quiet and relaxing. Close to everything we needed. Will stay again " More

By a verified traveller on Sun 11 Sep 2022

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Hotel Description

At Quest NewQuay you'll be within just a 10-minute stroll of The District Docklands and O'Brien Group Arena. Highlights at this aparthotel include in-room free WiFi, furnished balconies, and LCD TVs.

Each apartment is soundproofed and features a TV with cable channels, along with an iPod dock, a coffee/tea maker, and a safe. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include premium bedding, a rainfall showerhead, and free toiletries. Netflix, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a 24-hour fitness center, and has a business center. Additionally, you'll find a 24-hour business center and laundry facilities.

Sights within a 10-minute walk of this 4-star Melbourne Central Business District aparthotel include Marvel Stadium and Melbourne Convention and Exhibition Centre is within 30 minutes.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$171* Per night/room 16 Oct. - 17 Oct.

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Executive Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Executive

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quest NewQuay ratings based on 124 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest NewQuay

Everyone (42) Couples (52) Family (22)
5 out of 5
Nice, quiet and relaxing. Close to everything we needed. Will stay again

Posted by on 11 Sep. 2022

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5 out of 5
Always high quality at Quest. The room was lovely, very clean. Good location within 3-5minute walk to District Docklands shopping complex and the Dockland waterfront. Tram 86 stops right out the front, which takes you into Southern Cross and the city.

Posted by on 11 Sep. 2022

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5 out of 5
Large confortable room with all amenities we required, professional and friendly staff and old-school customer service that we valued above all else! We'll stay nowhere else now in Melbourne.

Posted by on 11 Sep. 2022

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5 out of 5
Staff were very friendly! Great hotel and easy transport

Posted by on 14 Aug. 2022

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Comment from Hotel Management

31 Aug. 2022 by Stacy – Franchisee

Thank you so much for the 5/5 review! Thank you for providing feedback about your stay at Quest NewQuay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest NewQuay soon. Kind Regards, Stacy – Franchisee

5 out of 5
Convenient, to Docklands/CBD. We took the ferry up from Geelong, with berth at Docklands, so an easy walk. Clean, modern hotel, vey happy. Would stay there again & happily recommend.

Posted by on 7 Aug. 2022

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Comment from Hotel Management

31 Aug. 2022 by Stacy – Franchisee

Thank you Barry so much for the 5/5 review! Thank you for providing feedback about your stay at Quest NewQuay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest NewQuay soon. Kind Regards, Stacy – Franchisee

5 out of 5
Location is great, staff were friendly and hotel was clean

Posted by on 7 Aug. 2022

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Comment from Hotel Management

31 Aug. 2022 by Stacy – Franchisee

Thank you so much Paul for the 5/5 review! Thank you for providing feedback about your stay at Quest NewQuay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest NewQuay soon. Kind Regards, Stacy – Franchisee

5 out of 5
Friendly reception staff, clean rooms, modern and stylish property. Highly recommend staying here!

Posted by on 24 Jul. 2022

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Comment from Hotel Management

1 Aug. 2022 by Stacy, Franchisee

Hi Rebecca, Thank you for providing feedback about your stay at Quest NewQuay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest NewQuay soon. Kind Regards, Stacy – Franchisee

4 out of 5
pretty good

Posted by on 11 Jul. 2022

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Comment from Hotel Management

19 Jul. 2022 by Stacy, Franchisee

Thanks Alex! See you back soon, Stacy, Franchisee

5 out of 5
Nice and cosy 😊

Posted by on 11 Jul. 2022

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Comment from Hotel Management

19 Jul. 2022 by Stacy, Franchisee

Hi Marsela, I agree... very nice and cosy :) See you next time at Quest NewQuay. Stacy, Franchisee

5 out of 5
Such a friendly happy staff member that checked us in she and was so helpful.

Posted by on 2 Jul. 2022

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Comment from Hotel Management

8 Jul. 2022 by Stacy, Owner

Thank you so much Debra, appreciate the time you have put aside for leaving us a review. Come and stay next time! Stacy, Franchisee

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Quest NewQuay. The aparthotel can provide concierge services and a complimentary grocery shopping service. Smoking is allowed in designated areas at this 4-star Melbourne aparthotel.

  • 221 guestrooms or units
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Southern Cross Station (2.5 km / 1.5 mi)

Room Amenities

Quest NewQuay offers 221 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. 43-inch LCD televisions come with premium cable channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • Private balcony (furnished)
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 16 per day (164 ft away)
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.43 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest NewQuay Apartment
  • Quest NewQuay Docklands
  • Quest NewQuay Docklands
  • Quest NewQuay Aparthotel
  • Quest NewQuay Aparthotel Docklands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.