4.6 out of 5

"Close to everything will stay there again for shore " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of South Wharf awaits you at Pan Pacific Melbourne. Within steps you'll find DFO South Wharf and SEA LIFE Melbourne within a 15-minute stroll. Highlights at this family-friendly hotel include a restaurant, a 24-hour fitness centre, and a bar/lounge.

All 396 rooms feature LCD TVs with digital channels, and you can enjoy free wired Internet, sitting areas, and separate bathtubs and showers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Additionally, coffee/tea makers, free newspapers, and in-room massages are available.

The restaurant, Dock 37 Bar and Kitchen, is open for breakfast and dinner. 4844 square feet (450 square metres) of event facilities include conference rooms, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of valet parking.

Within a 30-minute walk of this 5-star Melbourne Central Business District hotel, attractions include Eureka Tower and Federation Square.

Family Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$229 per night

Premier King Room with City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Bay View Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom City Skyline Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Pan Pacific Melbourne ratings based on 1,035 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Melbourne

Everyone (829) Couples (154) Business (11) Family (38)
4 out of 5
It was great access for the Rotary conf. But parking cost of $49 per day is outrages

Posted by on 17 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great friendly & professional service. We were very surprised to receive complimentary bubbles & chocolate. Much appreciated

Posted by , from Leongatha on 17 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Pan Pacific Melbourne

Dear Michelle, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great locate and lovely buffet brekky which had lots of good choices. Will return again, highly recommend.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Exactly what I was after in terms of location, service and room quality. Being right next to Convention Centre was spot on

Posted by on 3 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

4 out of 5
Nice comfortable hotel. Close to city amenities. Great restaurants nearby.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Pan Pacific Melbourne

Dear Lin, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great hotel.love the location and the facilities.Good that it’s near the major DFO

Posted by on 22 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
We stayed in a two bedroom unit on the 19th floor - beautiful room (2 bathrooms),amazing views, possibly the best we have stayed in.(not cheap, but the Aus.open tennis was on,so you get what you pay for over the holiday period

Posted by on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

4 out of 5

Posted by on 20 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great location friendly & helpful staff Clean rooms

Posted by on 13 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great hotel and city view rooms have a unique view of Melbourne and the yarra and incredible at night

Posted by on 13 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a limo/town car service. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference rooms. A 24-hour fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury Pan Pacific Melbourne. For a fee, parking is available. This 5-star South Wharf hotel is smoke free.

  • 1 building
  • 396 guestrooms or units
  • 15 levels
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (25.4 km / 15.8 mi)
  • Train station: Spencer Street Station (1.7 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Melbourne offers 396 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This South Wharf hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Dock 37 Bar and Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Cafe Orr – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Self-parking fee: AUD 24 per day
  • Valet parking fee: AUD 59 per night (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Melbourne South Wharf Hotel
  • Hilton Melbourne South Wharf
  • Hilton Melbourne South Wharf Hotel Melbourne
  • Pan Pacific Melbourne Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.