For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Pan Pacific Melbourne places you in the center of Melbourne, connected to the convention center and within a short 5-minute stroll of Melbourne Convention and Exhibition Centre and DFO South Wharf. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LCD TVs.
TVs with digital channels are featured in all 396 rooms, and you can enjoy sitting areas, separate bathtubs and showers, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Free newspapers, safes, and hair dryers are also available.
The restaurant, Dock 37 Bar and Kitchen, is open for breakfast and dinner. Dock 37 Bar and Kitchen is the hotel's own bar, serving drinks along with light fare. 4844 square feet (450 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a 24-hour gym, and a coffee shop/café. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of valet parking.
Places within a 15-minute walk of this 5-star Melbourne Central Business District hotel include Crown Casino and Entertainment Complex and SEA LIFE Melbourne.
Pan Pacific Melbourne ratings based on 216 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Pan Pacific Melbourne
Everyone (130)Couples (52)Family (19)
4 out of 5
In walking distance to everything including the crown casino.
Posted by Mary on 17 Jan. 2022
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5 out of 5
Great place
Posted by Seda on 12 Jan. 2022
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Comment from Hotel Management
13 Jan. 2022
by Pan Pacific Melbourne
Dear Seda,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
4 out of 5
Close to all activities i was in Melbourne for, under the current conditions i was pleased with how most of the staff treated me, cleaning could have been better but again under the current conditions. However i was very disappointed that my original booking within wotif was not what it was at hotel, and the staff member didn't do much to correct it. Also a few minor issues with in book facilities not working which i did report but they didn't correct or understand what i meant during my stay.
Posted by Chris on 10 Jan. 2022
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Comment from Hotel Management
12 Jan. 2022
by Pan Pacific Melbourne
Dear Chris,
Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne.
As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.
However, I have noted your comments on the cleanliness of the room and the issues with your booking. We sincerely regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.
I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities.
Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
5 out of 5
A lovely night in the city, with easy parking and good access to many features including the Van Gogh exhibition at The Lume
Posted by Kerryn on 7 Jan. 2022
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Comment from Hotel Management
10 Jan. 2022
by Pan Pacific Melbourne
Dear Kerryn,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
4 out of 5
The location, amenities and cleanliness were excellent. The bed was very comfortable and the bathroom was modern. I didn’t like that you couldn’t watch movies on the TV that I brought on USB, effectively ensuring any movies watched were pay per view.
Posted by Caryn on 5 Jan. 2022
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Comment from Hotel Management
6 Jan. 2022
by Pan Pacific Melbourne
Dear Caryn,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
5 out of 5
outstanding views of Melbourne city skyline
Posted by Peter on 1 Jan. 2022
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Comment from Hotel Management
4 Jan. 2022
by Pan Pacific Melbourne
Dear Peter,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
5 out of 5
Fantastic staff, Great position within walking distance of great food options. Comfortable beds
Posted by Joel on 1 Jan. 2022
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Comment from Hotel Management
4 Jan. 2022
by Pan Pacific Melbourne
Dear Joel,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.
We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
5 out of 5
Everything from the time we arrived to the time we left was 1st class.
Amazing, friendly staff, beautiful room, best buffet breakfast.
Pan Pacific is now my favourite hotel.
Can’t wait to stay again
Posted by Scott on 1 Jan. 2022
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Comment from Hotel Management
4 Jan. 2022
by Pan Pacific Melbourne
Dear Scott,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
5 out of 5
We have always enjoyed staying at Pam Pacific
Posted by Michael on 22 Dec. 2021
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Comment from Hotel Management
23 Dec. 2021
by Pan Pacific Melbourne
Dear Michael,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
5 out of 5
Loved the view from the Panoramic Suite.
The bath is fantastic as is the shower.
The staff were all very friendly and helpful and the club sandwich was delicious.
Posted by Pete on 20 Dec. 2021
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Comment from Hotel Management
21 Dec. 2021
by Pan Pacific Melbourne
Dear Pete,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Pan Pacific Melbourne. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.
1 building
396 guestrooms or units
15 levels
4844 sq ft of conference space
450 sq m of conference space
Built in 2009
Deli
Childcare (surcharge)
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Water dispenser
Bar or lounge
Coffee shop
Dining venue
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Southern Cross Station (1.7 km / 1.1 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Pan Pacific Melbourne offers 396 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Sitting area
Deep soaking tub
Minibar
In-room dining (24 hours)
LCD television
Digital channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen - This bar serves light fare only. Open daily.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 3:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 65.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitisation practices of COVID-19 Guidelines (WHO)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
Covered self parking fee: AUD 24 per day
Covered valet parking fee: AUD 59 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 65.0 per night
Credit card charges are subject to a surcharge of 3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions
Pan Pacific Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.
Pan Pacific Melbourne uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of COVID-19 Guidelines (WHO) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Pan Pacific Melbourne has a secured covered self car park for AUD 24 per day.
The closest beach to Pan Pacific Melbourne is St Kilda Beach (5.1 km).
A lounge bar and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pan Pacific Melbourne.
You bet! With amenities like babysitting services and a corner/local shop, as well as highchairs and free cots/infant beds in the guestrooms, it's no surprise Pan Pacific Melbourne is a hit with families.
No, but there are deep soaking bathtubs in the guestrooms.
You bet, buffet breakfast is served weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
No, Pan Pacific Melbourne does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
