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 Melbourne •1 Room
 Melbourne • 1 Room
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Pan Pacific Melbourne

5-star property
2 Convention Centre Place, South Wharf, VIC 1800 796 370
Choose Dates
4.7 out of 5
Exceptional!
See all 196 Wotif Reviews

"Excellent location and well set up. Close to Southbank! " More

By a verified traveller on Tue 10 Mar 2020

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Hotel Description

Pan Pacific Melbourne places you in the center of Melbourne, connected to the convention center and within a short 5-minute stroll of Melbourne Convention and Exhibition Centre and DFO South Wharf. Highlights at this luxury hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

LCD TVs with digital channels are featured in all 396 rooms, and you can enjoy free wired Internet, sitting areas, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Coffee/tea makers, free newspapers, and in-room massages are also available.

The restaurant, Dock 37 Bar and Kitchen, is open for breakfast and dinner. 4844 square feet (450 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Melbourne Central Business District hotel include Crown Casino and Entertainment Complex and SEA LIFE Melbourne.

Premier King Room with City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Bay View Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Family Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Panoramic Suite (Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pan Pacific Melbourne ratings based on 196 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Melbourne

Everyone (135) Couples (36) Family (15)
5 out of 5
Excellent location and well set up. Close to Southbank!

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

5 out of 5
Very comfortable stay. Easy access to shops And restaurants and the hotel had everything we needed to enjoy our stay.

Posted by , from Ballarat on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Pan Pacific Melbourne

Dear Ali, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

5 out of 5

Posted by on 19 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
The hotel is our preferred when staying in Melb CBD.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Very comfortable bed. The room had a great view. Location great and easy to access. The service was great including offering my 5yr old an ice cream on arrival which of course she didn't turn down :)

Posted by on 24 Jan. 2020

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Comment from Hotel Management

10 Feb. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne and I apologise for not writing back to you earlier. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

4 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

10 Feb. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne and I apologise for not writing back to you earlier. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Always love staying at this property. Great location, beautiful surroundings. Love the breakfast.

Posted by on 17 Jan. 2020

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Comment from Hotel Management

10 Feb. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne and I apologise for not writing back to you earlier. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
The staff are all wonderfully nice and incredibly helpful. It was our honeymoon so they welcomed us with Champagne and chocolates. The facilities and food in the club room were great.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great location. Upgraded room. Birthday gift for my wife. Even a pillow menu available.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Excellent gym, great breakfast and friendly staff.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

About the Pan Pacific Melbourne

Location 2 Convention Centre Place, South Wharf, VIC 3006

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Pan Pacific Melbourne. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 396 guestrooms or units
  • 15 levels
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne Airport (MEL) (24.5 km / 15.2 mi)
  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Melbourne offers 396 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Self parking fee: AUD 24 per day
  • Valet parking fee: AUD 59 per night (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel South Wharf Melbourne
  • Pan Pacific Melbourne Hotel
  • Hilton South Wharf Melbourne
  • South Wharf Melbourne Hilton
  • Hilton Melbourne South Wharf Hotel Melbourne
  • Pan Pacific Melbourne Hotel
  • Pan Pacific Melbourne South Wharf
  • Pan Pacific Melbourne Hotel South Wharf

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.