4.6 out of 5

"Close to everything will stay there again for shore " More

By a verified traveller on Tue 04 Sep 2018

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Family Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$220 per night

Premier King Room with City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Bay View Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom City Skyline Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Pan Pacific Melbourne ratings based on 1,010 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Melbourne

Everyone (804) Couples (153) Business (11) Family (38)
5 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5

Posted by on 8 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Love this hotel. Every time I say everything is at the same top level. Beautiful beds, beautiful rooms, beautiful food and best of all beautiful staff My favourite hotel

Posted by on 2 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Great hotel, staff were really friendly and helpful

Posted by on 30 Nov 2018

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Comment from Hotel Management

3 Dec 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Loved our stay here. Buffet breakfasts were delicious and our room was clean and luxurious. Location was ideal to visit the melbourne aquarium, city and so many dining options. The view from the room was amazing..in this case you really do get what you pay for!

Posted by , from Brisbane, Queensland. on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Pan Pacific Melbourne

Dear Alex, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located close to free tram stops, tourist spots, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
We had an amazing stay at the Pan Pacific Melbourne. Thank you for a weekend to cherish!

Posted by , from Melbourne on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5 out of 5
Could hear no city noise at all which was fantastic

Posted by on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

4 out of 5

Posted by on 20 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

4 out of 5

Posted by on 17 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Pan Pacific Melbourne

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

4 out of 5
The location was good, the room clean and staff friendly. I don’t understand why they needed a copy of my photo id, when others booked the same way don’t.

Posted by , from Tas on 14 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Pan Pacific Melbourne

Dear Robin, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a limo/town car service, and meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference rooms. A 24-hour fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the luxury Pan Pacific Melbourne. For a fee, parking is available. This 5-star South Wharf hotel is smoke free.

  • 1 building
  • 396 guestrooms or units
  • 15 levels
  • 6 conference rooms
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (25.4 km / 15.8 mi)
  • Train station: Spencer Street Station (1.7 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Melbourne offers 396 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This South Wharf hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Dock 37 Bar and Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Cafe Orr – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.