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4.7 out of 5

"So disappointed with the view and breakfast…. I was hoping fir a better outcome to spend my birthday there " More

By a verified traveller on Thu 03 Nov 2022

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Hotel Description

Pan Pacific Melbourne places you in the center of Melbourne, connected to the convention center and within a short 5-minute stroll of Melbourne Convention and Exhibition Centre and DFO South Wharf. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LCD TVs.

The restaurant, Dock 37 Bar and Kitchen, is open for breakfast and dinner. Dock 37 Bar and Kitchen is the hotel's own bar, serving drinks along with light fare. 4844 square feet (450 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a 24-hour gym, and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Melbourne Central Business District hotel include Crown Casino and Entertainment Complex and SEA LIFE Melbourne.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$247* Per night/room 3 Jan. - 4 Jan.

Premier King Room with City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Bay View Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Family Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Panoramic Suite (Club Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Pan Pacific Melbourne ratings based on 247 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Melbourne

Everyone (120) Couples (75) Family (28)
4 out of 5
So disappointed with the view and breakfast…. I was hoping fir a better outcome to spend my birthday there

Posted by on 3 Nov. 2022

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Comment from Hotel Management

6 Nov. 2022 by Pan Pacific Melbourne

Dear Vattana,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

5 out of 5
Hotel is beautiful and the staff were great. A pool would be nice.

Posted by on 23 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Pan Pacific Melbourne

Dear Aaron,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

3 out of 5
Room wasn’t made the first night. Breakfast service was terrible. Breakfast food was so so. One concierge staff to handle all the car parking etc Overall not a place I would go back to

Posted by on 1 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by Pan Pacific Melbourne

Dear Robert,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.I have noted your comments on your stay. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

5 out of 5
Great location, clean, comfortable, helpful and efficient staff.

Posted by on 26 Sep. 2022

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Comment from Hotel Management

29 Sep. 2022 by Pan Pacific Melbourne

Dear Brooke,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, and close to the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

5 out of 5
Great room with a amazing view

Posted by on 23 Sep. 2022

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Comment from Hotel Management

26 Sep. 2022 by Pan Pacific Melbourne

Dear Con,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

5 out of 5
Great location. Shops and restaurants nearby and walking distance to the casino.

Posted by on 18 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by Pan Pacific Melbourne

Dear Joanne,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, and close to the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

5 out of 5
Very comfortable

Posted by on 5 Sep. 2022

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Comment from Hotel Management

7 Sep. 2022 by Pan Pacific Melbourne

Dear Robert,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

4 out of 5
Fabulous views. Blockout blinds were great. The showers made all the floor wet including my clothes.

Posted by on 23 Aug. 2022

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Comment from Hotel Management

24 Aug. 2022 by Pan Pacific Melbourne

Dear Tracey,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.However, I have noted your comments on the showers. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

5 out of 5

Posted by on 22 Aug. 2022

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5 out of 5
Reception staff were amazing specially Chloe she went out of her way to make my hubbys birthday weekend memorable

Posted by on 21 Aug. 2022

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Comment from Hotel Management

23 Aug. 2022 by Pan Pacific Melbourne

Dear Lisa Mary,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Chloe and the team. We all look forward to to your return in the not too distant future.Sincerely,David TonkinGeneral ManagerPan Pacific Melbourne

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Pan Pacific Melbourne. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 396 guestrooms or units
  • 15 levels
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Melbourne offers 396 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Dock 37 Bar and Kitchen - This bar serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 17
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 44 for adults and AUD 19.50 for children (approximately)
  • Covered self parking fee: AUD 24 per day
  • Covered valet parking fee: AUD 59 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel South Wharf Melbourne
  • Pan Pacific Melbourne Hotel
  • Hilton South Wharf Melbourne
  • South Wharf Melbourne Hilton
  • Hilton Melbourne South Wharf Hotel Melbourne
  • Pan Pacific Melbourne Hotel
  • Pan Pacific Melbourne Melbourne
  • Pan Pacific Melbourne Hotel Melbourne

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.