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 Melbourne •1 Room
 Melbourne • 1 Room
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Crowne Plaza Melbourne, an IHG Hotel

4.5-star property
1-5 Spencer Street, Docklands, VIC 1800 796 370
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4.3 out of 5
Very good!
See all 480 Wotif Reviews

"Lovely Room & Ensuite, comfortable & relaxing " More

By a verified traveller on Thu 29 Jul 2021

Points Of Interest

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Crowne Plaza Melbourne, an IHG Hotel. Within a short 5-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

You can enjoy free WiFi, LCD TVs, and espresso makers, featured in all 432 soundproofed rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free newspapers, safes, and hair dryers are also available.

The restaurant, Yugo Restaurant, serves international cuisine and is open for breakfast. Dive Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the free pool cabanas and pool loungers. A conference center, limo/town car service, and coworking space are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and noon. There's also valet parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Melbourne Central Business District hotel include DFO South Wharf and Eureka Tower.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
AU$209* Per night/room 29 Sep. - 30 Sep.

Standard Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, River View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, River View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Melbourne, an IHG Hotel ratings based on 480 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Melbourne, an IHG Hotel

Everyone (247) Couples (119) Family (84)
5 out of 5
Lovely Room & Ensuite, comfortable & relaxing

Posted by on 29 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Jess

Thank you for your review!

3 out of 5
Location is good & central. Bit of noise from nearby trains a constant, along with jack hammer work during our stay that vibrated all the way up to our room on the 9th floor. Covid lock-down meant there was no escape from the noise. Couldn't judge the bar / kitchen facilities as they were all closed due to Covid.

Posted by on 23 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Jess

Thank you for taking the time to review your stay with us Anonymous. There have been some recent council street works at the front of the hotel, these have now concluded which is great! We hopefully can see you again outside of lockdown so you can experience our outlets. Take care

5 out of 5
Bit of a maze to get To my room, aside From that, super staff and room was excellent- clean and comfortable

Posted by on 14 Jul. 2021

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Comment from Hotel Management

14 Jul. 2021 by Jess

Thank you for an amazing review Anonymous. I loved reading your enjoyed the room and the service provided by our staff, thank you!

5 out of 5
Missed having toiletries n the bathroom, e.g shower cap etc. Not enough towels, had to ask for more. Staff very friendly and accommodating, will be our new fav place to stay in the city!

Posted by on 11 Jul. 2021

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Comment from Hotel Management

11 Jul. 2021 by Jess

Thank you for an amazing score of 5/5 for your recent stay with us Anonymous! Our team are always on hand and available to deliver amenities to the room, we have had to remove a number of items as part of our covid safe cleaning plan. We are looking forward to having you stay wit us again Take care,

5 out of 5

Posted by on 10 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Reservation team

Hello, Thank you for taking the time to review your stay with us. We hope to welcome you back to our hotel soon.

5 out of 5
Stacy upgraded us for free to a superior room and gave us a complimentary bottle of champagne

Posted by on 7 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by Jess

Making a truly memorable stay! We are so glad you both enjoyed your time with us and thank you for the amazing score of 5/5. Take care,

5 out of 5
Great place to stay. Will be back :)

Posted by on 5 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by Jess

We are looking forward to having you back! Such an amazing score of 5/5, thank you Anonymous Take care,

5 out of 5
Worth the extra $$ for Riverview. Perfect location for a city staycation.

Posted by on 4 Jul. 2021

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Comment from Hotel Management

4 Jul. 2021 by Jess

I couldn't agree more, our River view rooms are amazing!

5 out of 5
Everything was perfect, made our weekend very special

Posted by on 4 Jul. 2021

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Comment from Hotel Management

4 Jul. 2021 by Jess

Loved reading your had such a memorable stay, we hope to see you again soon!

3 out of 5
The staff were friendly and professional. The room was very average in cleaning. Our beds had been separated as we wanted twin beds and there was crayons and lolly paper underneath from previous guests. Shelves were dusty and kettle had not been cleaned. There was no spare toilet paper left, requiring us to use tissues! Breakfact staff and variety was very nice.

Posted by on 2 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by Jess

Hello Anonymous, Thank you for taking the time to review your stay with us and highlighting areas where we can improve. I am sorry that on this occasion you encountered lapses in our housekeeping service, I will be sharing your feedback with our team. I loved ready your kind comments about out team being friendly and professional. Take care and we hope to see you another time

About the Crowne Plaza Melbourne, an IHG Hotel

Location 1-5 Spencer Street, Docklands, VIC 3008

Property Features

Crowne Plaza Melbourne, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Coworking spaces and limo/town car service are available. There are 10 meeting rooms available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Crowne Plaza Melbourne, an IHG Hotel. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne, an IHG Hotel was completed in December 2020. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 432 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Melbourne, an IHG Hotel offers 432 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to noon.

Yugo Restaurant - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Pow Wow - This coffee shop serves breakfast only. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self parking fee: AUD 17 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Melbourne
  • Crowne Plaza Melbourne
  • Melbourne Crowne Plaza
  • Crowne Plaza Melbourne Hotel Melbourne
  • Crowne Plaza Melbourne Hotel
  • Crowne Plaza Melbourne
  • Crowne Plaza Melbourne, An Ihg
  • Crowne Plaza Melbourne an IHG Hotel
  • Crowne Plaza Melbourne, an IHG Hotel Hotel
  • Crowne Plaza Melbourne, an IHG Hotel Docklands
  • Crowne Plaza Melbourne, an IHG Hotel Hotel Docklands

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.