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4.2 out of 5

"Very comfortable and great location. Will be much better when renovations are finished and access to street level made easier. " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Crowne Plaza Melbourne. Within a short 5-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

You can enjoy free WiFi, LCD TVs, and espresso makers, featured in all 432 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free newspapers, safes, and hair dryers are also available.

The restaurant, Yugo Restaurant, serves fusion cuisine and is open for lunch and dinner. Dive Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the free pool cabanas and pool loungers. A conference center, limo/town car service, and coworking space are among the business amenities offered. Other amenities include free WiFi in public areas and a coffee shop/café. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Melbourne Central Business District hotel include DFO South Wharf and Eureka Tower.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$178* Per night/room 8 Dec. - 9 Dec.

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Single Bed, River View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Crowne Plaza Melbourne ratings based on 469 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Melbourne

Everyone (283) Couples (89) Family (70)
1 out of 5
Poor customer service................................

Posted by on 16 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by Reservations

We regret to read of the experience you encountered regarding your recent booking. We would like to follow up with you on this experience, if you are willing to provide more details please contact the hotel directly. Kind regards, Georgia Guerinet Marketing Executive

4 out of 5
Very comfortable and great location. Will be much better when renovations are finished and access to street level made easier.

Posted by , from Kempsey on 16 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Reservations

Dear Tracy, Thank you for taking the time to review your stay with us. We are so pleased to read you had a comfortable stay and that our renovations did not impact your visit. We hope to welcome you back to our hotel soon to experience our fabulous upgrades once renovations are complete! Kind Regards, Georgia Guerinet Marketing Executive

5 out of 5
Property is very good in renovated sections and staff very good but still under renovation. Location important for exhibition area.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Reservations

Thank you for taking the time to review your stay with us. We are so thrilled to receive your feedback regarding our newly renovated areas. The team will also be pleased to hear they were able to assist you throughout your stay. We hope to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

4 out of 5
Close to everything we needed to see. We had great food at South bank. A show at the Crown Palms and then experienced DFO shopping and more great foid and drinks at South Wharf.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Reservations

Thank you for taking the time to review your stay with us. We love hearing about our guests taking full advantage of our location, in close proximity to many of Melbourne's shopping and dining hot spots. We're pleased you had a wonderful stay. We hope to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

4 out of 5
Great location and good price and quality of hotel

Posted by on 11 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Reservations

Dear Bogueanville, Thank you for taking the time to rate our hotel. We are so pleased to read you had an enjoyable stay and took full advantage of our central location, perfect for exploring Melbourne and its surrounds. We hope to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

4 out of 5
The bed was comfortable and the pillows were amazing. The location of the property was great having access to public transport practically outside the door

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Reservations

Thank you for taking the time to review your stay with us. We are delighted to read you enjoyed our refurbished rooms and comfortable beds, along with taking full advantage of our central location for exploring the city of Melbourne. We hope to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Reservations

Thank you for taking the time to review your stay with us! We trust you had a wonderful stay and we hope to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

4 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Reservations

Thank you for taking the time to review your stay with us! We trust you had a wonderful stay and we hope to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

2 out of 5
It’s was under renovations & we were not advised of this & that the pool was also being renovated, which is the main we picked this hotel to stay at!

Posted by on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Reservations

Thank you for taking the time to review your stay with us. We apologise for the inconvenience of our pool closure and regret to hear this impacted your experience. We are pleased to share we are coming out of the renovation phase and hope to welcome you back to the hotel in the near future to enjoy our bold new era! Kind Regards, Georgia Guerinet Marketing Executive

5 out of 5
The rooms were pristine. The staff at the buffet were friendly and very helpful. Fantastic location.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Reservations

Thank you for the glowing review regarding your recent stay with us! We are delighted to hear you enjoyed our refurbished rooms and that our friendly team were able to assist throughout your stay. We can't wait to welcome you back to our hotel soon! Kind Regards, Georgia Guerinet Marketing Executive

Property Features

Crowne Plaza Melbourne offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Coworking spaces and limo/town car service are available. There are 10 meeting rooms available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Crowne Plaza Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 432 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Tullamarine Airport (MEL) (26.5 km / 16.5 mi)
  • Train station: Southern Cross Station (1.4 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Melbourne offers 432 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Yugo Restaurant - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Dive Bar - This bar specializes in local cuisine and serves light fare only. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pow Wow - This coffee shop serves breakfast only. Open select days.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • No rollaway/extra beds available
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self parking fee: AUD 17 per night
  • Nearby parking fee: AUD 17 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Melbourne
  • Crowne Plaza Melbourne
  • Melbourne Crowne Plaza
  • Crowne Plaza Melbourne Hotel Melbourne
  • Crowne Plaza Melbourne Hotel
  • Crowne Plaza Melbourne Hotel
  • Crowne Plaza Melbourne Melbourne
  • Crowne Plaza Melbourne Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 30 minutes per day
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.