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4.2 out of 5

"Great position of hotel next to Yarra River. Room was very well presented and clean. Unfortunately building work around hotel made accessibility to th ... " More

By a verified traveller on Mon 05 Dec 2022

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Crowne Plaza Melbourne, an IHG Hotel. Within a short 5-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.

The restaurant, Yugo Restaurant, serves international cuisine and is open for breakfast and dinner. Dive Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, free pool cabanas, and pool loungers. A conference center, limo/town car service, and coworking space are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and noon. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include SEA LIFE Melbourne and DFO South Wharf.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
AU$207* Per night/room 18 Dec. - 19 Dec.

Standard Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (River Casino View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (City Casino River View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Melbourne, an IHG Hotel ratings based on 448 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Melbourne, an IHG Hotel

Everyone (153) Couples (141) Family (99)
4 out of 5
Great position of hotel next to Yarra River. Room was very well presented and clean. Unfortunately building work around hotel made accessibility to the hotel a bit difficult.

Posted by on 5 Dec. 2022

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4 out of 5
Quality of included breakfast was good. Staff were friendly but seemed to still be learning. Room cleanliness left a little to be desired and daily service of rooms sometimes didn’t happen until after 3pm.

Posted by on 30 Nov. 2022

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5 out of 5
Excellent place, great breakfast, great location. Only thing i would change is the frosted door on bathroom. Bit awkward when travelling with daughter

Posted by on 30 Nov. 2022

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1 out of 5
Taking suitcases up an escalator to then get a lift to the rooms is not safe, concierge is so slow that I nearly missed my flight

Posted by on 27 Nov. 2022

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4 out of 5
Good service

Posted by on 25 Nov. 2022

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3 out of 5
Great location. Carpets & windows need a clean. No mini bar - that can't help sales. Otherwise great spot.

Posted by on 15 Nov. 2022

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3 out of 5
Stayed there last minute after dinner out - Housekeeping were due to bring some sanitary items to the room in the late evening, they did not come for an hour,, called again and they said to come to reception to collect - I got dressed and attended reception and they then reoorted they didn’t have any, by an hour and a half later it was too late to attend a store (safely).

Posted by on 13 Nov. 2022

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3 out of 5
Nice staff. Uncomfortable bed. Pricey for the space.

Posted by on 13 Nov. 2022

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4 out of 5
Everything was perfect

Posted by on 12 Nov. 2022

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5 out of 5
The renovation is amazing and staff and cleanliness was fantastic.

Posted by on 7 Nov. 2022

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About the Crowne Plaza Melbourne, an IHG Hotel

Location 1-5 Spencer Street, Docklands, VIC 3008

Property Features

Crowne Plaza Melbourne, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Coworking spaces and limo/town car service are available. There are 10 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Melbourne, an IHG Hotel. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne, an IHG Hotel was completed in December 2020. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 432 guestrooms or units
  • 10 levels
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Melbourne, an IHG Hotel offers 432 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to noon.

Yugo Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self parking fee: AUD 17 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Melbourne
  • Crowne Plaza Melbourne
  • Melbourne Crowne Plaza
  • Crowne Plaza Melbourne Hotel Melbourne
  • Crowne Plaza Melbourne Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.