Oaks Melbourne on Market Hotel

4.0 star property
Family-friendly aparthotel with fitness centre and sauna

Photo gallery for Oaks Melbourne on Market Hotel

Desk, soundproofing, iron/ironing board, cots/infant beds
Desk, soundproofing, iron/ironing board, cots/infant beds
Desk, soundproofing, iron/ironing board, cots/infant beds
Desk, soundproofing, iron/ironing board, cots/infant beds
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
The current price is AU$165
includes taxes & fees
22 June - 23 June

Explore the area

Map
60 Market Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪9 min walk‬
  • Crown Casino
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

One Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 57 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Two Bedroom Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 63 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

Studio Apartment - City View (No Housekeeping)

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Separate bedroom
Hairdryer
  • 37 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Apartment, 2 Bedrooms, City View (No Housekeeping)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 63 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

One Bedroom Apartment - City View (No Housekeeping)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 57 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Studio Apartment - City View

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Blackout curtains
Hairdryer
  • 37 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Two Bedroom Apartment (No Housekeeping)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 63 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

Apartment, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 63 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

One Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 57 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Studio Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Private bathroom
Shower/bath combination
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Studio Apartment (No Housekeeping)

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Hairdryer
Shower/bath combination
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

One Bedroom Apartment - City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 57 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Studio Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Private bathroom
Shower/bath combination
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

One Bedroom Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 57 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 63 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

Studio

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Blackout curtains
Hairdryer
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

One Bedroom Apartment (No Housekeeping)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 57 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
  • 63 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

One Bedroom Apartment With View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Two Bedroom Apartment With View

  • Sleeps 4
  • 2 King Beds

Studio With View

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

One Bedroom Premium Apartment

  • Sleeps 2
  • 1 King Bed

Two Bedroom Apartment

  • Sleeps 4
  • 2 King Beds

Two Bedroom Premium Apartment

  • Sleeps 4
  • 2 King Beds

Studio Apartment

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Premium Studio

  • Sleeps 2
  • 1 Queen Bed

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About the area

Melbourne

A family-friendly stay in the heart of Melbourne awaits you at Oaks Melbourne on Market Hotel. Within steps you'll find Collins Street and SEA LIFE Melbourne within a 10-minute stroll. Highlights at this aparthotel include a restaurant, an indoor swimming pool and in-room kitchenettes. .Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a hairdryer and an iron/ironing board. A kitchenette comes equipped with a fridge, a microwave and a stovetop, and room service is also available. A desk and free toiletries are also available. .The restaurant, Oak & Vine Restaurant, serves Modern European cuisine and is open for breakfast and dinner. At the aparthotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and sauna. Business amenities include meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM. .Attractions within a 10-minute walk of this 4-property class Melbourne Central Business District aparthotel include Regent Theatre and Bourke Street Mall.

What's nearby

  • Collins Street - 1 min walk - 0.0 km
  • Bourke Street Mall - 7 min walk - 0.6 km
  • Melbourne Central - 9 min walk - 0.8 km
  • Crown Casino - 10 min walk - 0.9 km
  • Marvel Stadium - 14 min walk - 1.2 km

Getting around

  • Flinders Street Station - 9 min walk
  • Flagstaff Station - 12 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • ‪The Mitre Tavern - ‬3 min walk
  • ‪Subway Sauna - ‬2 min walk
  • ‪Curious - ‬1 min walk
  • ‪Sherlock Holmes - ‬2 min walk
  • ‪First Love Coffee - ‬2 min walk

About this property

Oaks Melbourne on Market Hotel

Family-friendly aparthotel with fitness centre and sauna
As a guest of Oaks Melbourne on Market Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A terrace, a vending machine, and tour/ticket assistance are also featured at the family-friendly Oaks Melbourne on Market Hotel.

Smoking is allowed in designated areas at this 4-star Melbourne aparthotel.

  • 1 building
  • 276 guestrooms or units
  • 24 levels
  • Conference rooms
  • 200 sq. m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Oaks Melbourne on Market Hotel offers 276 air-conditioned accommodations with a hairdryer and an iron/ironing board. LCD televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

Languages

English

Similar properties

Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 45 per day)

Family friendly

  • Babysitting (surcharge)
  • Cot: AUD 20 per night

Restaurants on site

  • Oak & Vine Restaurant

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; AUD 35 to 35 for adults and AUD 35 to 35 for children
  • A bar/lounge
  • A restaurant
  • Dining table
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Conference centre
  • Desk
  • Desk chair
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a metro station
  • Near a train station
  • Near the boardwalk/promenade

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 24 floors
  • 276 units
  • Banquet hall
  • Bicycle parking
  • Bicycle storage
  • Built in 2006
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • LED lighting
  • Soundproofing
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59.0 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 to 35 for adults and AUD 35 to 35 for children
  • Nearby parking fee: AUD 45 per day (164 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 5:30 AM to 10:00 PM

Property is also known as

Oaks Market
Oaks Market Apartment
Oaks Market Apartment Melbourne
Oaks Market Melbourne
Oaks On Market Melbourne
Oaks On Market Hotel Melbourne
Oaks On Market
Oaks Melbourne On Market
Oaks Melbourne on Market Hotel Melbourne
Oaks Melbourne on Market Hotel Aparthotel
Oaks Melbourne on Market Hotel Aparthotel Melbourne

Frequently asked questions

What is the cancellation policy at Oaks Melbourne on Market Hotel?

Oaks Melbourne on Market Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oaks Melbourne on Market Hotel?

As of 9 June 2025, prices found for a 1-night stay for 2 adults at Oaks Melbourne on Market Hotel on 22 June 2025 start from AU$165.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Oaks Melbourne on Market Hotel?

The closest beach to Oaks Melbourne on Market Hotel is St Kilda Beach (5.9 km).

Does Oaks Melbourne on Market Hotel have a pool?

Yep, and guests love it! Oaks Melbourne on Market Hotel has an indoor pool. The pool is open 5:30 AM to 10:00 PM.

Is Oaks Melbourne on Market Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Oaks Melbourne on Market Hotel is a hit with families.

Does Oaks Melbourne on Market Hotel serve breakfast?

Yeah, visitors give top marks to the buffet brekkie here! Served on weekdays between 6:30 AM and 10:00 AM and on weekends from 7:30 AM to 11:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Oaks Melbourne on Market Hotel?

No, Oaks Melbourne on Market Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Oaks Melbourne on Market Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Modern European cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Oaks Melbourne on Market Hotel?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Oaks Melbourne on Market Hotel?

No, only service animals are allowed.

Oaks Melbourne on Market Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2076 out of 4570 reviews
Rating 8 - Good. 1835 out of 4570 reviews
Rating 6 - Okay. 446 out of 4570 reviews
Rating 4 - Poor. 141 out of 4570 reviews
Rating 2 - Terrible. 72 out of 4570 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mary-Frances

Travelled with partner
Liked: Cleanliness
This was our second stay at this hotel. The first time it impressed. Second time not so much. Check in was ok and the staff were very busy with heaps of people waiting. Room was smaller second time round but it was clean and comfy. TV did not work. Called reception and got some instruction that didnt work. Went down to reception and advised someone would be up 10 to 15 mins and no one showed up. Called reception and again told 10 to 15 mins. No one showed up. Called again and 1 hour later went down and the young lady at counter came up with us and she fixed the tv. Bath did not have a plug in it and called down for that. The safe didn't work but we left that. The hotel is at a good location and it is our preferred hotel. I hope it goes back to the same level as our first stay.
Stayed 3 nights in May 2025

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room with super comfortable king bed and pillows. Hot shower with great pressure. Bar and restaurant downstairs with a reasonable range of food. Pool and spa onsite. The staff were lovely
Stayed 1 night in May 2025

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious apartment, great for family. Unbelievable view!!
Stayed 1 night in May 2025

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolute great location. We walked to queen Victoria markets, aquarium, mcg, marvel stadium, Docklands all with ease. A short 10minute walk to the train and Skybus station. Staff were lovely and our room fantastic. Perfect for our family of 4. Highly recommend this hotel!
Stayed 5 nights in Apr 2025

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ansolutely loved the location, facilities and room.
Stayed 2 nights in Apr 2025

8/10 Good

Chloe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was central to all we wanted to do in Melbourne and the service was very good.
Stayed 2 nights in Apr 2025

6/10 Okay

Laura

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our room wasn’t ready for an hour after CHECKIN. Shower was mouldy. Construction works going on in the lift all night which we were not notified of. Stairs up to room that we were not notified of - we had a double pram.
Stayed 2 nights in Apr 2025

8/10 Good

Gerard van der

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Oaks was exactly what we were looking for in terms of easy access to transport and proximity to the CBD and south bank. Only detracted by breakfast which was Luke warm at best.
Stayed 2 nights in Apr 2025

10/10 Excellent

Greg, Bathurst

Liked: Cleanliness, property conditions & facilities
This is a great place to stay. We've stayed here on many occasions. It is walking distance from Southern Cross Station (for travelling with Skybus from the airport). There are many convenient trams to get us to around. The service is wonderful and friendly, taking delivery of a birthday cake for us. We will be staying here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to trams and trains ! Very central, lots of restaurants, bars and entertainment within walking distance
Stayed 7 nights in Mar 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Great accommodation
Stayed 3 nights in Feb 2025

8/10 Good

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
It was great for a work apartment
Stayed 2 nights in Nov 2024

8/10 Good

Sally

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property in good location.
Stayed 5 nights in Feb 2025

8/10 Good

Wambui

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the location of the property. Close to a lot of metro lines, trams, waterfront, etc. The hotel hotel staff were excellent. One thing to be aware of is that the check out is at 10am! Terrible for international travelers.
Stayed 1 night in Feb 2025

6/10 Okay

Yianna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property itself is fine, we had a beautiful view from our room which was really nice, just a little disappointed in the service from the front desk staff. The fire alarm went off so we couldn’t go back to our room. Front of house was telling us it was fine whilst people were evacuating, rather than being helpful they just laughed. We missed our dinner reservation as we weren’t able to get into our room to get ready. Just thought front of house staff would have handle the situation a bit better and been a bit more helpful.
Stayed 1 night in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Garry

Liked: Cleanliness, amenities, property conditions & facilities
Was a pleasure to be back, staff here are the best from reception to cleaning staff. Left hotel and realised i had left clothes behind. A big thanks to cleaning staff for sending my property to lost items. If there is any problem here it’s the windows for City view rooms. It’s well overdue they were cleaned externally.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay, we were kindly upgraded to a larger room instead of what we had originally booked. Staff and facilities were excellent, and the buffet breakfast was delicious. Thank you Oaks
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort

Terrible hotel stay and management

It was a horrible stay in this hotel. We travelled to Melbourne as a family vacation at the end of Dec. 2024. We planed to stay in this hotel for 3 nights, and we paid in full plus parking. Unfortunately, on the 2nd night around 8pm, we heard loud water leaking sound above the bath tube. We called the front desk for help, and we were told it was too late to fix the problem. Thus, we decided to move out the next day. We talked to the hotel manager on the 3rd day morning, and he agreed to make a refund after he viewed the video I took and also provided a case reference number (see pictures below). One month passed, there is no refund. I started to contacted Hotel.com support team, as well as sent emails to this hotel directly. No response from Oaks Hotel manager at all. Via Hotel.com support team, I received the following responses chronologically: - my refund request is not following their cancelation rule. I told them this refund request is a result of hotel damage, nothing to do with me, and it was approved by their manager at that time. - Oak hotel only charged me 2 nights stay only. I showed them my credit card statement to prove the payment for 3 nights. - Finally, the hotel is willing to offer me future stay credit. Forgive me, I live in US and only travel to Melbourne for vacation, I will not go back to this city and not mention this horrible hotel. Future hotel credit is useless to me. I hope Hotel.com and Oaks can solve the issue for me!
Stayed 3 nights in Dec 2024

10/10 Excellent

Clare

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025