Crystal Brook Tourist Park

3-star property
182 Heidelberg-Warrandyte Road, Doncaster East, VIC 1800 796 370
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4.4 out of 5
Excellent!
See all 82 Wotif Reviews

"Very friendly, helpful and efficient staff. Excellent priced for location. Everything any person needs for accomodation with dogs. Basic cabin was we ... " More

By a verified traveller on Mon 20 Aug 2018

Points Of Interest

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Hotel Description

A family-friendly stay in Northern Suburbs awaits you at Crystal Brook Tourist Park. You'll be 7.9 km (4.9 mi) from Doncaster Shopping Centre and 12 km (7.4 mi) from Austin Hospital. Highlights at this hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

All 28 rooms feature flat-screen TVs with digital channels, and you can enjoy patios, living rooms and dining areas. In-room dining is easy with kitchenettes that come equipped with fridges, microwaves and hobs. DVD players, hairdryers and irons/ironing boards are also available. Weekly housekeeping is available.

Enjoy the free kids' club, kids' swimming pool and pool loungers as well as access to bike rentals. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Within a 20-minute drive of this 3-star Northern Suburbs hotel, attractions include Melbourne Museum and Melbourne Cricket Ground.

Standard Villa, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$100 per night

Standard Cabin, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Villa, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Crystal Brook Tourist Park ratings based on 82 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Brook Tourist Park

Everyone (34) Couples (19) Family (29)
4 out of 5
Location was great for our needs Very helpful staff Great sized cabin and very clean and tidy

Posted by on 13 Jun. 2019

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5 out of 5
Lots of things for the kids to do. Bedding and extra blankets in cabins were excellent

Posted by on 17 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Khat

Thank you for your feed back and looking forward to seeing you in the future. Crystal Brook Management

5 out of 5
lovely setting felt away from the city and a bit like in the country

Posted by , from Leongatha on 23 Feb. 2019

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Comment from Hotel Management

23 Apr. 2019 by Khat

Thank you for your feed back and looking forward to seeing you in the future. Crystal Brook Management

5 out of 5

Posted by on 16 Feb. 2019

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3 out of 5

Posted by on 4 Dec. 2018

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4 out of 5
Second time we've stayed. Clean and tidy. Great value for money.

Posted by on 25 Nov. 2018

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Comment from Hotel Management

27 Nov. 2018 by Bronwyn

Hi Tanya, Thank you for staying with us again and thank you for the lovely review! See you next time!

5 out of 5
Very friendly, helpful and efficient staff. Excellent priced for location. Everything any person needs for accomodation with dogs. Basic cabin was well presented. Would definitely recommend to anyone wanting pet friendly accomodation.

Posted by , from Finley NSW on 20 Aug. 2018

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Comment from Hotel Management

29 Aug. 2018 by Matt

Hi Gwen Thanks for the excellent review. Pleased you and your dog had a pleasant stay. Regards Crystal Brook TP Management

3 out of 5

Ok get away for families and friends!

Ok get away! Only negative it was a lot of 🐝 around the bbq and alfresco area.

Posted by on 9 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by bronwyn

thank you for your review. we do try to keep the bees and wasps at bay, we are constantly getting them removed. Thank you for advising us.

4 out of 5
Bush setting with wildlife. Easy access to freeways.

Posted by on 24 Mar. 2018

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Comment from Hotel Management

6 Apr. 2018 by bronwyn

Thank you for your review, we love how hidden we are in the bush, but easy access to the real world too!

2 out of 5

Caravan park, lots of trees around

Website says it has a heated outdoor pool but it was cold. Too cold for me to get in. Also the pool looked bigger on the website but in reality it was small and too small for the size of the Park. What if stuffed up our reservation and charged us for the upgraded cabin but we didn't get that one and they were fully booked so we had to stay in the down graded one.

Posted by on 13 Mar. 2018

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Comment from Hotel Management

15 Mar. 2018 by manager

Thank you for your review. Our pool is heated to approximately 25 degrees, however since it hasn't been a warm week or weekend, even sitting around the pool was quite cold. Unfortunately, when an online booking service incorrectly books you into a different room that you asked for, if we are fully booked there isn't much we can do, we did only charge you for the price of the smaller room as discussed with you on the day. Had we not been full, we would have been more than happy to put you in the room you wanted originally. However as it is we as a park should not be penalised for something we had no control over.

About the Crystal Brook Tourist Park

Location 182 Heidelberg-Warrandyte Road, Doncaster East, VIC 3109

Property Features

Crystal Brook Tourist Park offers its guests an outdoor pool and a kid's pool. Public spaces have free WiFi. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Crystal Brook Tourist Park. Self parking is free. This 3-star Northern Suburbs hotel is smoke free.

  • 1 floor
  • 28 guestrooms or units
  • 28 buildings
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Separate living room
  • Free WiFi
  • Children's club (free)
  • Kitchenette
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (39 km / 24.2 mi)
  • Parking: Free self parking

Room Amenities

Crystal Brook Tourist Park offers 28 forms of air-conditioned accommodation with DVD players and a hairdryer. Rooms open to patios. This accommodation offers separate living rooms. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Northern Suburbs hotel provides complimentary wireless Internet access. 32-inch Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchenette
  • Private patio
  • Separate bedroom
  • Dining room
  • Living room
  • Flat-screen television
  • Digital channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pets

  • Pets: AUD 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 10 per pet, per night
  • Crib (infant bed) fee: AUD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Brook Tourist Park Hotel Doncaster East
  • Crystal Brook Tourist Park Hotel
  • Crystal Brook Tourist Park Doncaster East
  • Crystal Brook Tourist Park

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.