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4.4 out of 5

"Easy access, clear information given to us, Trix settled well into her overnight stay. Quiet and secure. " More

By a verified traveller on Sat 15 May 2021

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Hotel Description

A family-friendly stay in Melbourne awaits you at Crystal Brook Tourist Park. You'll be 12 km (7.4 mi) from Austin Hospital and 17 km (10.5 mi) from La Trobe University. Highlights at this hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Flat-screen TVs with digital channels are featured in all 28 rooms, and you can enjoy patios, living rooms, and dining areas. In-room dining is easy with kitchenettes that come equipped with refrigerators, microwaves, and stovetops. DVD players, hair dryers, and irons/ironing boards are also available. Weekly housekeeping is available.

Enjoy the free kids' club, kids' swimming pool, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 3-star Doncaster East hotel include Church Street and Comedy Theatre.

Standard Villa, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$120* Per night/room 13 Aug. - 14 Aug.

Standard Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Villa, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Crystal Brook Tourist Park ratings based on 87 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Brook Tourist Park

Everyone (35) Couples (20) Family (32)
5 out of 5
Easy access, clear information given to us, Trix settled well into her overnight stay. Quiet and secure.

Posted by on 15 May 2021

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3 out of 5
I booked a 2 bedroom cabin but was charged for 2 cabins Several failed attempts to contact wotif to get a refund on the cabin I didn’t need I will not use wotif again

Posted by on 13 May 2021

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5 out of 5
Nice little hide away and very pleasant... thank you

Posted by on 24 Apr. 2021

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4 out of 5

Posted by on 17 Apr. 2021

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5 out of 5
The proximity to great walking tracks , and a wonderful tranquil atmosphere

Posted by , from Kununurra WA on 5 Dec. 2020

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Comment from Hotel Management

8 Dec. 2020 by Khat

Thank you Debra for your feedback and hope to see you again in the future.

5 out of 5
It was a very friendly park... kept the kids entertained for hours with the pool and jumping pillow. Would definitely stay here again

Posted by on 26 Dec. 2019

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Comment from Hotel Management

26 Dec. 2019 by Crystal Brook Management

Thank you for your feedback. We look forward to having you stay with us again in the future.

5 out of 5
Yeh early check in and the quiet area and the friendly stuff

Posted by on 25 Nov. 2019

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Comment from Hotel Management

26 Dec. 2019 by Crystal Brook Management

Thank you for your feedback. We look forward to having you stay with us again in the future.

5 out of 5
Pets are welcome, park clean and well maintained. Staff great cabins clean

Posted by on 4 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Krystal

We are pleased to hear you enjoyed your stay, Regards Crystal Brook management

4 out of 5
Convenient location. Also lovely walking trails very close along Mullum Mullum Creek and the Cafe at the nursery across the road was handy.

Posted by on 3 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Krystal

Were so glad to hear you had a pleasant stay with us. We hope to see you again in the future. Regards Crystal Brook management

4 out of 5
Location was great for our needs Very helpful staff Great sized cabin and very clean and tidy

Posted by on 13 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Khat

Thank you for your feedback and glad you have enjoyed your stay at Crystal Brook Tourist Park.

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. Crystal Brook Tourist Park offers its guests an outdoor pool and a children's pool. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Crystal Brook Tourist Park. Free self parking is available. This 3-star Melbourne hotel is smoke free.

  • 1 floor
  • 28 guestrooms or units
  • 28 buildings
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne Airport (MEL) (39.1 km / 24.3 mi)
  • Parking: Free self parking

Room Amenities

Crystal Brook Tourist Park offers 28 accommodations with DVD players and hair dryers. Rooms open to patios. Accommodations offer separate living rooms. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchenette
  • Private patio
  • Separate bedroom
  • Dining room
  • Living room
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • Pets: AUD 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Brook Tourist Park
  • Crystal Brook Tourist Park Doncaster East
  • Crystal Brook Tourist Park Hotel
  • Crystal Brook Tourist Park Hotel Doncaster East
  • Crystal Brook Tourist Park Hotel
  • Crystal Brook Tourist Park Doncaster East
  • Crystal Brook Tourist Park Hotel Doncaster East

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.