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 Melbourne •1 Room
 Melbourne • 1 Room
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Oaks Melbourne on Collins Hotel

4.5-star property
480 Collins Street, Melbourne, VIC 1800 796 370
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3.6 out of 5
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See all 1,163 wotif Reviews

"Room ok but got stuck in shower as the door a heavy glass roller door came of the track and my husband and I had to lift the door to open or close it. ... " More

By a verified traveller on Sat 03 Jun 2023

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Hotel Description

Oaks Melbourne on Collins Hotel puts you in the heart of Melbourne, steps from Collins Street and within a 10-minute stroll of SEA LIFE Melbourne. Highlights at this aparthotel include a bar/lounge, a sauna, and in-room kitchens.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A hair dryer, an iron/ironing board, and a desk are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Other amenities include laundry facilities, limo/town car service, and dry cleaning/laundry services. There's also the convenience of limited parking.

Within a 15-minute walk of this 4.5-star Melbourne Central Business District aparthotel, attractions include Crown Casino and Melbourne Convention and Exhibition Centre.

Studio Apartment (No External View)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$149* Per night/room 8 Jun. - 9 Jun.

Deluxe Studio Rooftop Apartment (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio Apartment (High Floor)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Studio Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Cosmo Apartment  (No Housekeeping)

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Studio Apartment (No External View) - (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Oaks Melbourne on Collins Hotel ratings based on 1,163 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oaks Melbourne on Collins Hotel

Everyone (848) Couples (139) Business (25) Family (91) Students (2) Other (1)
3 out of 5
Room ok but got stuck in shower as the door a heavy glass roller door came of the track and my husband and I had to lift the door to open or close it. Thought I was going to be stuck in bathroom and then my husband and I were just able to move it together

Posted by on 3 Jun. 2023

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3 Jun. 2023 by Nilam

Dear Dorothy,Thank you so much for taking your time to review us and give us the feedback .We would like to apologise for the inconvenience during your stay.We have already taken necessary action for that room.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

4 out of 5

Posted by on 25 May 2023

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27 May 2023 by mohan

Dear Guest,Thank you for the feedback regarding your recent stay with us.We appreciate your feedback and are delighted to learn that we met your expectations. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

4 out of 5
The staff were amazing and the room very clean and comfy. The bathroom was quite small and dated, with the shower difficult to use and maintain a consistent temperature. Safe area to stay, a little noisy at night from the street.

Posted by on 20 May 2023

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24 May 2023 by Nilam

Dear Megan,Thank you for taking your time to review us and give us the feedback.Rest assured that , we have shared your feedback with our team for better quality hospitality services.Thank you,Nilam MaharjanFront Desk

3 out of 5
We loved the location of this property and the gym equipment is first class. We made a mistake in booking an internal room and opting for no housekeeping. Other rooms looked to be of a very high standard. Most of the staff were very helpful; there was one member of the reception staff who was not.

Posted by on 11 May 2023

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12 May 2023 by Nilam

Dear Evelyn,Thank you so much for sharing your experience with us .We would like to apologise that, your experience with our staffs were not pleasant.please rest assured that, we have shared your feedback with our team members for better quality hospitality.Thank you,Nilam MaharjanFront Desk

3 out of 5
Was not impressed that I had a full window for a wall the looked out onto a hallway asked for another room n told that would cost me a extra 20.00.. There was thick black mould in the shower and the carpet had a hole in it.. plus bathroom had a really bad smell.. Sooner was not very good could of got a new one..

Posted by on 6 May 2023

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Comment from Hotel Management

8 May 2023 by Mohan

Dear Guest,Thank you for taking the time to share your recent experience.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards,Oaks Melbourne on Collins.

3 out of 5
It was just a little old and worn out. The shower was extremely weak! It was ok, but not nearly as nice as the photos made out! Parking was also difficult. Very small and difficult to get in and out of.

Posted by on 26 Apr. 2023

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Comment from Hotel Management

30 Apr. 2023 by Nilam

Dear Melissa,Thank you for taking your time to review us and give us the feedback. Please accept our apologies for not meeting your expectation.Car park is unfortunately not looked after by us, we sincerely apologize for the inconvenience.Thank you,Nilam MaharjanFront Desk

3 out of 5
Parking was difficult and confusing. Perhaps the tightest parking we have ever used in the city. Traveled with kids, glass top table in a tight corner didn’t allow for kids to sit at easily and in fear of breaking couldn’t move it. Wall between bedroom and living area was also glass. Rusted plug in bathroom basin. Awkward toilet position, could easily hit your head on the basin it was that tight. No power point or shelf in bathroom. Overall stay was average. Bed was comfy and clean, location was good.

Posted by on 26 Apr. 2023

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Comment from Hotel Management

30 Apr. 2023 by Nilam

Dear Simone,Thank you for taking your time to review us.Please accept our apologies for the inconvenience during your stay with us.Rest assured that, we have shared your feedback with relevant authorities.Thank you,Nilam MaharjanFront Desk

4 out of 5

Posted by on 25 Apr. 2023

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Comment from Hotel Management

16 May 2023 by Nilam

Dear Anthony,Thank you so much for taking your time to review us.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

2 out of 5
Urine stains on the doona and the spare blanket maintenance staff knocking once then walking straight in with their own key this happened twice blood on the pillow case and room not ready at 2.00 was not able to check in till 2.45pm not happy

Posted by on 19 Apr. 2023

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Comment from Hotel Management

21 Apr. 2023 by Mohan

Dear Guest ,Thank you for the feedback regarding your recent stay with us.It is disappointing to know that we did not live to your expectations and we apologise for the issues mentioned but please be assured that this will be discussed with the relevant team to improve our service.Please reach out to us on focollins@theoaksgroup.com.au should you want to discuss this further.Thank you and we will be looking forward to welcoming you again.Regards,

5 out of 5

Posted by on 8 Apr. 2023

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Comment from Hotel Management

30 Apr. 2023 by Nilam

Dear Jodie,Thank you for taking your time to review us.We really appreciate your feedback.Thank you,Nilam MaharjanFront Desk

About the Oaks Melbourne on Collins Hotel

Location 480 Collins Street, Melbourne, VIC 3000

Renovations + Closures

The property will be renovating from May 23 2023 to July 31 2023 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the aparthotel will make every effort to minimize noise and disturbance.

Property Features

Oaks Melbourne on Collins Hotel offers its guests a sauna and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, multilingual staff, and laundry facilities are also featured at the business-friendly Oaks Melbourne on Collins Hotel. Smoking is allowed in designated areas at this 4.5-star Melbourne aparthotel.

  • 1 building
  • 249 guestrooms or units
  • 20 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (0.7 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)

Room Amenities

Oaks Melbourne on Collins Hotel offers 249 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 35 per day (328 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Collins
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne
  • Oaks Collins Apartment
  • Oaks on Collins
  • Oaks Melbourne On Collins
  • Oaks Melbourne on Collins Hotel Melbourne
  • Oaks Melbourne on Collins Hotel Aparthotel
  • Oaks Melbourne on Collins Hotel Aparthotel Melbourne
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.