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"Had an enjoyable stay at property, some areas of the room are a little worn, and a good vaccuum in the corners etc is needed. Great location, walking ... " More

By a verified traveller on Mon 21 Nov 2022

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Hotel Description

Oaks Melbourne on Collins Hotel places you in the center of Melbourne, steps from Collins Street and within a short 5-minute stroll of Flinders Lane. Highlights at this aparthotel include a bar/lounge, a sauna, and in-room kitchens.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A hair dryer, an iron/ironing board, and a desk are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Other amenities include laundry facilities, limo/town car service, and dry cleaning/laundry services. There's also the convenience of limited parking.

With a stay at this 4.5-star Melbourne Central Business District aparthotel, you'll be 0.9 km (0.6 mi) from Crown Casino and Entertainment Complex.

Studio Apartment (No External View)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$159* Per night/room 11 Dec. - 12 Dec.

Deluxe Studio Rooftop Apartment (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio Apartment (High Floor)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Studio Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Cosmo Apartment  (No Housekeeping)

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Studio Apartment (No External View) - (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Oaks Melbourne on Collins Hotel ratings based on 1,113 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oaks Melbourne on Collins Hotel

Everyone (826) Couples (129) Business (25) Family (81) Students (2) Other (1)
2 out of 5
It was not what we booked and was not very clean

Posted by on 4 Dec. 2022

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1 out of 5

Posted by on 1 Dec. 2022

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2 out of 5
I made a booking for 5 people, 3 adults and 2 children. Our room was not setup for 5, despite the booking and paperwork stating 5 and paying $49 per extra. The reception staff tried to charge $10 per night extra for a roll away bed, not included in the $49 I had paid. After much arguing they didnt charge me the extra. We only had kitchen wear for 4, 1 coffee mug, 1 tea cup, couch for 3, table for 4. I was told its an issue for WOTIF to sort out!! Even though they knew we had 5 people and they accepted the booking, they didnt care thta the room was inadequate The bathroom is a flood zone as the shower CURTAIN is 50cm off the ground. All the wood work is damaged. No power points in the bathroom. The location is good but the rooms are not good enough

Posted by on 1 Dec. 2022

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2 out of 5
Carpet had a large stain Bathroom door jammed open, so no privacy

Posted by on 23 Nov. 2022

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4 out of 5
Had an enjoyable stay at property, some areas of the room are a little worn, and a good vaccuum in the corners etc is needed. Great location, walking distance to everything, would definately stay again

Posted by on 21 Nov. 2022

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4 out of 5
Excellent location, amazing view from the windows. The check-in was a bit disappointing. The hotel has a number of front entrance stairs. We had to carry our 20 kg baggage while a concierge was watching our struggles. However we found later that the hotel has a small elevator for luggage just behind reception.

Posted by on 17 Nov. 2022

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4 out of 5
Shower needs a screen or something to stop water through the bathroom. Rest of the room was good.

Posted by on 14 Nov. 2022

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3 out of 5
This property could be much better. Check in and check out are a shambles. Staff are disorganised. No advice was given about how to get a car out of the parking. We were instructed to park in the lower basement and the only pedestrian access was via the very steep vehicle ramp or dirty, poorly lit stairs to the basement….unsafe at the best of times! The rooms are quite attractive and user friendly even if the bathrooms are small and poorly ventilated. However, floors under furniture (We were searching for a dropped item) were very dusty and the airconditioning didn’t work. (Very visible, very dirty filter). In these days of COVID and the need for cleanliness it’s not good enough! Please don’t use the renovation excuse….it’s all just poor housekeeping!

Posted by on 13 Nov. 2022

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1 out of 5
Terrible service at reception, long wait times to check in, check out, retrieve car keys to pick up car etc. Hotel is going through big renovations but there’s no mention of that on the website when booking. Bathroom/ Shower set up is dangerous. When you’ve used the shower, the entire bathroom floor is wet and tiles are slippery. Which isn’t practical when the toilet is in the same small bathroom. Wouldn’t stay here again.

Posted by on 13 Nov. 2022

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3 out of 5
Hotel is tired and worn. Bathroom is tiny. Location great, staff friendly. Not a special stay, but was convenient.

Posted by on 11 Nov. 2022

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About the Oaks Melbourne on Collins Hotel

Location 480 Collins Street, Melbourne, VIC 3000

Property Features

Oaks Melbourne on Collins Hotel offers its guests a sauna and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, multilingual staff, and laundry facilities are also featured at the business-friendly Oaks Melbourne on Collins Hotel. Smoking is allowed in designated areas at this 4.5-star Melbourne aparthotel.

  • 1 building
  • 249 guestrooms or units
  • 20 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (0.6 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)

Room Amenities

Oaks Melbourne on Collins Hotel offers 249 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 35 per day (328 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Collins Apartment Melbourne
  • Oaks Collins Apartment
  • Oaks Collins Melbourne
  • Oaks Collins
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.