"Room ok but got stuck in shower as the door a heavy glass roller door came of the track and my husband and I had to lift the door to open or close it. ... " More
You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A hair dryer, an iron/ironing board, and a desk are also available.
This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Other amenities include laundry facilities, limo/town car service, and dry cleaning/laundry services. There's also the convenience of limited parking.
Within a 15-minute walk of this 4.5-star Melbourne Central Business District aparthotel, attractions include Crown Casino and Melbourne Convention and Exhibition Centre.
3 Jun. 2023 by Nilam
Dear Dorothy,Thank you so much for taking your time to review us and give us the feedback .We would like to apologise for the inconvenience during your stay.We have already taken necessary action for that room.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
27 May 2023 by mohan
Dear Guest,Thank you for the feedback regarding your recent stay with us.We appreciate your feedback and are delighted to learn that we met your expectations. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
24 May 2023 by Nilam
Dear Megan,Thank you for taking your time to review us and give us the feedback.Rest assured that , we have shared your feedback with our team for better quality hospitality services.Thank you,Nilam MaharjanFront Desk
12 May 2023 by Nilam
Dear Evelyn,Thank you so much for sharing your experience with us .We would like to apologise that, your experience with our staffs were not pleasant.please rest assured that, we have shared your feedback with our team members for better quality hospitality.Thank you,Nilam MaharjanFront Desk
8 May 2023 by Mohan
Dear Guest,Thank you for taking the time to share your recent experience.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards,Oaks Melbourne on Collins.
30 Apr. 2023 by Nilam
Dear Melissa,Thank you for taking your time to review us and give us the feedback. Please accept our apologies for not meeting your expectation.Car park is unfortunately not looked after by us, we sincerely apologize for the inconvenience.Thank you,Nilam MaharjanFront Desk
30 Apr. 2023 by Nilam
Dear Simone,Thank you for taking your time to review us.Please accept our apologies for the inconvenience during your stay with us.Rest assured that, we have shared your feedback with relevant authorities.Thank you,Nilam MaharjanFront Desk
16 May 2023 by Nilam
Dear Anthony,Thank you so much for taking your time to review us.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
21 Apr. 2023 by Mohan
Dear Guest ,Thank you for the feedback regarding your recent stay with us.It is disappointing to know that we did not live to your expectations and we apologise for the issues mentioned but please be assured that this will be discussed with the relevant team to improve our service.Please reach out to us on focollins@theoaksgroup.com.au should you want to discuss this further.Thank you and we will be looking forward to welcoming you again.Regards,
30 Apr. 2023 by Nilam
Dear Jodie,Thank you for taking your time to review us.We really appreciate your feedback.Thank you,Nilam MaharjanFront Desk
The property will be renovating from May 23 2023 to July 31 2023 (completion date subject to change). The following areas are affected:
During renovations, the aparthotel will make every effort to minimize noise and disturbance.
Oaks Melbourne on Collins Hotel offers its guests a sauna and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, multilingual staff, and laundry facilities are also featured at the business-friendly Oaks Melbourne on Collins Hotel. Smoking is allowed in designated areas at this 4.5-star Melbourne aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge
Parking (limited spaces) , Offsite parking discounted rates available
Oaks Melbourne on Collins Hotel offers 249 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The Deluxe Studio Rooftop Apartment is accessible by stairs only.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.