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"Location was ideal. Apartment was spotless staff were courteous and friendly. " More

By a verified traveller on Tue 14 Dec 2021

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Hotel Description

Oaks Melbourne on Collins Hotel puts you in the heart of Melbourne, steps from Collins Street and within a 15-minute stroll of Crown Casino and Entertainment Complex. Highlights at this aparthotel include a bar/lounge, a sauna, and in-room kitchens.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A hair dryer, an iron/ironing board, and a desk are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Other amenities include laundry facilities, limo/town car service, and dry cleaning/laundry services. There's also the convenience of self parking.

Within a 15-minute walk of this 4.5-star Melbourne Central Business District aparthotel, attractions include Regent Theatre and Federation Square.

Studio Apartment (No External View)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$149* Per night/room 23 Jan. - 24 Jan.

Deluxe Studio Rooftop Apartment (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio Apartment (High Floor)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Studio Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Cosmo Apartment  (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Apartment (No External View) - (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Oaks Melbourne on Collins Hotel ratings based on 1,017 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oaks Melbourne on Collins Hotel

Everyone (799) Business (25) Couples (100) Family (62) Students (2) Other (1)
2 out of 5
Room design is not good. Toilet door is right next to the bed. Toilet door would not close. Balcony door had a big gap; too noisy and flies inside. Parking is a disaster Too expensive for low room quality. Star rating should drop to reflect the truth. I believe I was ripped off for money for this property.

Posted by on 15 Jan. 2022

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4 out of 5
Location was ideal. Apartment was spotless staff were courteous and friendly.

Posted by on 14 Dec. 2021

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4 out of 5
Shower low water pressure. Everything else fine.

Posted by on 10 Dec. 2021

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2 out of 5
Car park was a nightmare to get into. Shower pressure was awful

Posted by on 4 Dec. 2021

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4 out of 5
This was great value for money and in a great location. The supermarket next door was handy as well as the good sized fridge in the room. Might look at a different room next time as this had two single beds pushed together.

Posted by on 27 Nov. 2021

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5 out of 5
The bed was great and the room was lovely and warm when the weather outside was freezing.

Posted by on 15 Nov. 2021

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5 out of 5
Friendly staff

Posted by on 3 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Manager.

Dear Kain, Thank you very much for you feedback and choosing to stay with us at Oaks Melbourne on Collins. We always value our guest feedback. We look forward to seeing you again soon. Regards, Manager - Oaks Melbourne on Collins

3 out of 5
Unfortunately the property is a little worse for wear. We stayed in the rooftop suite and a lot of maintenance needed which is disappointing especially for the price paid.

Posted by on 1 Aug. 2021

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Comment from Hotel Management

13 Sep. 2021 by Manager.

Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do". Regards, Manager - Oaks Melbourne on Collins.

4 out of 5
Smallest bathroom I've ever seen in a hotel of this rating, and the shower drain stank, but overall a lovely clean room and facilities

Posted by on 18 Jul. 2021

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Comment from Hotel Management

13 Sep. 2021 by Manager.

Thank you very much for you feedback and choosing to stay with us at Oaks Melbourne on Collins. We always value our guest feedback. Regards, Manager - Oaks Melbourne on Collins

2 out of 5
Our room not ready on our arrival (we were 45mins early), we had requested 2 single beds. Asked to leave our bags and check in later. Bags were still in foyer when we came back 3 hours later! Went up to our room -1 bed.😏

Posted by on 11 Jul. 2021

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About the Oaks Melbourne on Collins Hotel

Location 480 Collins Street, Melbourne, VIC 3000

Property Features

Oaks Melbourne on Collins Hotel offers its guests a sauna and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, multilingual staff, and laundry facilities are also featured at the business-friendly Oaks Melbourne on Collins Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Melbourne aparthotel.

  • 1 building
  • 249 guestrooms or units
  • 20 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (0.8 km / 0.5 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Melbourne on Collins Hotel offers 249 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. At check-in, guests must provide a record of full COVID-19 vaccination.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 35 per day (328 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Collins
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne
  • Oaks Collins Apartment
  • Oaks on Collins
  • Oaks Melbourne On Collins
  • Oaks Melbourne on Collins Hotel Melbourne
  • Oaks Melbourne on Collins Hotel Aparthotel
  • Oaks Melbourne on Collins Hotel Aparthotel Melbourne
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.