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4.3 out of 5

"The room and common areas were all a tad more cramped than I had expected when booking, given what they were charging. I also thought the two lifts av ... " More

By a verified traveller on Sun 17 Apr 2022

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Hotel Description

At Oaks Melbourne Southbank Suites you'll be within just a 10-minute stroll of popular attractions like Collins Street and Federation Square. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features a living room, a dining area, and a hair dryer. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. An iron/ironing board, free toiletries, and a phone are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and a 24-hour front desk. Added amenities include laundry facilities, dry cleaning/laundry services, and multilingual staff. There's also the convenience of self parking.

Within a 15-minute walk of this 4-star Melbourne Central Business District aparthotel, attractions include Regent Theatre and Crown Casino and Entertainment Complex.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$179* Per night/room 30 May - 31 May

Upgrade Special, Two Bedroom Apartment (no Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom Apartment- View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Executive Apartment  (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Executive Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Oaks Melbourne Southbank Suites ratings based on 506 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Melbourne Southbank Suites

Everyone (398) Couples (48) Business (3) Students (1) Family (42)
2 out of 5
Close to State Theatre (which was the reason we picked it). -- Housekeeping minimal to non existent. Floors not cleaned for entire stay, towels for exchange left on the floor post new towels being left, U/S lightbulb not replaced despite specific request for replacement on first morning there, minimal general cleaning eg. wipe down of sink etc.

Posted by on 9 May 2022

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Comment from Hotel Management

11 May 2022 by reception

Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. Since learning of your experience we have taken this issue to our higher level management to rectify this situation for future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.

3 out of 5
The room and common areas were all a tad more cramped than I had expected when booking, given what they were charging. I also thought the two lifts available were totally inadequate for a 33 floor building - there were often queues of people waiting. No free to air TV reception in the room. So from my perspective just OK, not great.

Posted by on 17 Apr. 2022

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Comment from Hotel Management

17 Apr. 2022 by reception

Thank you for your review. We do apologise for any inconveniences faced during your stay. We do hope to welcome you back in the future.

5 out of 5
Great location for exploring southbank and Melbourne cbd. Clean apartment with comfy beds and full kitchen facilities in apartment we stayed in. Parking was easy enough. Would be more than happy to stay again.

Posted by on 14 Apr. 2022

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Comment from Hotel Management

17 Apr. 2022 by reception

Thank you for your review. We hope to welcome you back in the future.

4 out of 5
Thank you for a very relaxing stay

Posted by on 9 Apr. 2022

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Comment from Hotel Management

10 Apr. 2022 by reception

Thank you for your review. We do hope to welcome you back in the future.

5 out of 5
Friendly helpful staff, clean and well set up rooms. Easy to come and go anytime of. Day

Posted by on 6 Apr. 2022

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Comment from Hotel Management

6 Apr. 2022 by reception

Thank you for your kind review. We hope to welcome you back in the future

4 out of 5
Loved the location, short walk to Flinders station for teams and trains. Close to city shopping and cultural experiences. Good amenities in apartment. Full kitchen and laundry facilities. Strange arrangement of kitchen cupboards with cutlery drawer close to the ground with bin cupboard above. Not much storage for food, but a large full sized fridge. Two bathrooms to 2 bedrooms goof with lounge/dining area. Could do with a hook to hange clothes in the bathroom. Good decor and comfortable beds/furniture. Good reception staff

Posted by on 3 Apr. 2022

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Comment from Hotel Management

3 Apr. 2022 by reception

Thank you for your review. We do hope to welcome you back in the future.

3 out of 5
Great position Lovely staff Worst most uncomfortable lounge suite with Stains

Posted by on 2 Apr. 2022

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Comment from Hotel Management

3 Apr. 2022 by reception

Thank you for your review. We do apologise for any inconveniences faced during your stay, we do hope to welcome you back in the future.

3 out of 5
Good location. Unit had a really cheap couch. Bed was comfy. Passage from lift to rooms smelled bad.

Posted by on 29 Mar. 2022

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Comment from Hotel Management

29 Mar. 2022 by reception

Thank you for your review. We do apologsie for any inconveniences faced during your stay, we do hope to welcomed you back in the future

5 out of 5
Great location, beds are very comfortable

Posted by on 27 Mar. 2022

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Comment from Hotel Management

27 Mar. 2022 by reception

Thank you for your review. We hope to welcome you back in the futre

4 out of 5
Excruciatingly uncomfortable lounge in the living room, otherwise very good all round.

Posted by on 26 Mar. 2022

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Comment from Hotel Management

29 Mar. 2022 by reception

Thank you for your review. We do apologsie for any inconveniences faced during your stay, we do hope to welcomed you back in the future

About the Oaks Melbourne Southbank Suites

Location 57-61 City Road, Southbank, VIC 3006

Property Features

Oaks Melbourne Southbank Suites offers its guests a fitness center, multilingual staff, and laundry facilities. WiFi is free in public spaces. The business-friendly Oaks Melbourne Southbank Suites also features dry cleaning/laundry services, discounted use of a nearby fitness facility, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 37 levels
  • Built in 2016
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Melbourne Southbank Suites offers 118 accommodations with washers/dryers and hair dryers. Accommodations offer separate living rooms. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • In-room dining
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35.00 per night
  • Crib (infant bed) fee: AUD 20.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Southbank Hotel
  • Oaks Southbank Apartment
  • Oaks Southbank
  • Oaks Melbourne Southbank Suites Southbank
  • Oaks Melbourne Southbank Suites Aparthotel
  • Oaks Melbourne Southbank Suites Aparthotel Southbank
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.