4.5 out of 5

"Couldn’t have asked for a better place to stay to watch the footy " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

A luxury stay in the heart of Docklands awaits you at Peppers Docklands. You'll be 2 km (1.2 mi) from SEA LIFE Melbourne and 2.2 km (1.4 mi) from Queen Victoria Market. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 87 rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium linens invite a good night's rest. Additionally, safes, hairdryers, and phones are available.

The restaurant, Momami, is open for breakfast, brunch, lunch, and dinner. Other amenities include free WiFi in public areas, a fitness centre, and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 10-minute drive of this 5-star Melbourne Central Business District hotel include Melbourne Star Observation Wheel and DFO South Wharf.

Peppers Petite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$165 per night

Two Bedroom Balcony (Dual Key)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Peppers King Room with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Peppers Deluxe King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Peppers Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Suite - Dual Key

Bed Count 1 King Bed Maximum Occupancy 4 Max

Peppers Docklands ratings based on 275 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Docklands

Everyone (259) Couples (8) Business (3) Family (7)
5 out of 5
Great location ,clean, friendly professional staff ,room was great .breakfast was included in our stay and it was very good .only complaint was check out was a bit crowded and no organisation of who was next and waiting .we had a few people walk up and push in front unaware of the people sitting to the side waiting as the entrance is right at the reception. If we had of lined up we would have been out the door. A ticket system for check out might be an idea.??

Posted by on 13 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Lachlan

Thank you for your feedback. We will certainly be taking it onboard in order to improve guest experience in the future as best we can. Warm regards, Lachlan Guest Relations Manger

5 out of 5
Its actually now the best accomodation we have ever stayed at, it was superb

Posted by on 31 Jan. 2019

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Comment from Hotel Management

2 Feb. 2019 by Jess

Hi there, Thank you for the great review! We are so glad you enjoyed yourself and much as we enjoyed having you. We hope we are lucky enough to have you back with us in the future. Warm regards, Jess Daviot Front Office Supervisor

4 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Lachlan

We are really glad you enjoyed your stay. Warm regards, Lachlan Guest Relations Manager

1 out of 5
- on the first day there was no teabags and toiletries provided to us - on the second the housekeeper did not clean our room so there was absence of room service - this morning we put a privacy sign on the front door and the cleaner came inside to clean

Posted by on 27 Jan. 2019

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5 out of 5
All staff we dealt with were very friendly and accommodating. The room configuration (twin queen beds) and size was really great in catering for our two young children along with access to the pool! We also liked the location due to easy access from Southern Cross station, SkyBus and the tram network (Tram stop right at the front door). In house meals were also excellent. Thank you, will stay again.

Posted by on 22 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Jess

Hi there, Thank you for such a fantastic review! I'm glad to hear our staff were able to make your stay so comfortable and you loved our location as much as we do. We hope to see you again :) Warm regards, Jess Daviot Front Office Supervisor

5 out of 5
Great staff great location would recommended and stay again

Posted by on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Lachlan

Great to hear you enjoyed your stay with us. We look forward to having you again Warm regards, Lachlan

2 out of 5
Checked in and were given an access room. This was not what I booked nor what was in the the photos. We went and requested a new room. Given a queen room. We had booked a king. Went down to reception a third time and finally got a room that was correct. Was told they were fully booked and price depended on room and experience. shocking room! Breakfast don’t bother. Ordered smashed avo on toast no eggs. Came out with eggs and bread not toast. Coffee tasted like dishwater. Told staff about why I hadn’t eaten the breakfast response. “Oh well”

Posted by on 20 Jan. 2019

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3 out of 5
Not what I was expecting. Pool is offsite. Limited parking at reception. Noisy rooms next to the tram line. Breakfast is not buffet.

Posted by on 20 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Jess

Hi there, Thank you for taking the time to review us! Our pool is located in a way that offers great views over the city, but yes, does require a very small walk. Our valet service has onsite parking but if that becomes full we have unlimited overflow parking offsite which is only a small wait for guests when we retrieve it. We hope one day we can welcome you back and ensure your stay is more comfortable. Warm regards, Jess Daviot Front Office Supervisor

2 out of 5

Posted by on 16 Jan. 2019

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5 out of 5
The staff were phenomenal. Helped with everything we needed.

Posted by on 13 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by Nathan Goode

Good morning, Thank you for your feedback. We look forward to welcoming you back to Peppers Docklands Shortly. Kind regards, Nathan

Property Features

Peppers Docklands offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Peppers Docklands also features tour or ticket assistance, coffee/tea in common area, and concierge services. Parking is available for a fee. This 5-star Docklands hotel is smoke free.

  • 87 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.6 km / 14 mi)
  • Train station: Spencer Street Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Peppers Docklands offers 87 forms of air-conditioned accommodation with iPod docking stations and minibars. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Momami – This restaurant serves breakfast, brunch, lunch and dinner. Open 24 hours. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This property offers complimentary buggy drop off services to the Etihad Stadium concourse and Southern Cross Station. For more details, please contact the office using the information on the reservation confirmation after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 30 per person (approximately)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Late check-out fee: AUD 20.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Docklands Hotel
  • Peppers Docklands