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4.5 out of 5

"Great location for football fans excellent rooms view from our room overlooking water and bridge magnificent at night Great location for football fans ... " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

A luxury stay in the heart of Docklands awaits you at Peppers Docklands. Within a 5-minute stroll you'll find Marvel Stadium and Melbourne Star Observation Wheel within a 15-minute walk. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy LCD TVs with digital channels, and all 87 rooms feature iPod docks, coffee/tea makers, and safes. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Momami, is open for breakfast, brunch, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center and seasonal outdoor swimming pool. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Melbourne Central Business District hotel, attractions include Melbourne Central and SEA LIFE Melbourne.

2 Bedroom Balcony (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room (Peppers Petite)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Peppers King with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Suite (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Peppers Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Peppers Deluxe King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Peppers Docklands ratings based on 392 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Docklands

Everyone (304) Couples (41) Business (3) Family (31)
1 out of 5
Staff were rude and unhelpful. Bathroom shower had mold and soap scum build up

Posted by on 14 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Madeleine

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

5 out of 5

Posted by on 3 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Hannah

Thank you for this amazing review!

3 out of 5
Great location for football fans excellent rooms view from our room overlooking water and bridge magnificent at night Great location for football fans excellent rooms view from our room overlooking water and bridge magnificent at night

Posted by on 1 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Hannah

Dear Guest, Thank you for these lovely comments regarding your stay. Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Madeleine

Dear Guest, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards, The Guest Service Team

5 out of 5

Posted by on 9 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Hannah

Thank you for this 5 star review! We love receiving such amazing feedback and hope to see you again soon! Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5
I loved the style , the central location and the free upgrade !!

Posted by on 21 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Hannah

Dear Guest, Thank you for your 5 Star Review! We are thrilled to receive such amazing feedback! Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5
Customer service was great and always a smile. Nothing was a problem

Posted by on 19 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Hannah

Dear Guest, Thank you for your amazing review! We are so glad to hear that you enjoyed your stay. We hope to welcome you back soon! Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5
Recently stayed for a girls weekend, 2 adults, 2 children. Property was close to public transport or within walking distance to many places! Room was much larger then we were expecting and suited us perfectly with comfy beds and amenities. We didn’t love the breakfast - highly recommend the short walk down to Cargo on the waterfront. Staff were super friendly and check in was quick and easy. We would definitely stay here again.

Posted by on 19 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Hannah

Dear Guest, Thank you for your amazing review! We are so glad to hear that you enjoyed your stay and we loved having you here! We look forward to seeing you again! Warm Regards, Hannah James-Crisp

3 out of 5

Posted by on 13 Jan. 2020

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Comment from Hotel Management

17 Feb. 2020 by Madeleine

Dear Guest, Thank you for your review, We are glas you enjoyed your stay with us here at Peppers Docklands and look forward to welcoming you back again soon. Kind Regards, The Guest Service Team

5 out of 5
I liked our room but also the friendly, efficient staff

Posted by , from Warragul on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Hannah

Dear Sallie, We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback and I will share your comments with our team We hope your next visit will be as pleasant as the previous one. Warm Regards, Hannah James-Crisp Guest Relations Manager

Property Features

Peppers Docklands offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Peppers Docklands. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. This 5-star Docklands hotel is smoke free.

  • 87 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.9 km / 14.2 mi)
  • Train station: Southern Cross Station (1.3 km / 0.8 mi)
  • Metro station: Flagstaff Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Peppers Docklands offers 87 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Docklands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Momami - This restaurant serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property offers complimentary buggy drop off services to the Etihad Stadium concourse and Southern Cross Station. F

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, social distancing measures are in place and contactless check-in and check-out are available.

  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 30 per person (approximately)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Late check-out fee: AUD 20.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Docklands Hotel
  • Peppers Docklands

You should know

  • The seasonal pool will open in January and close in December.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.