Peppers Docklands Deals & Reviews (Melbourne, AUS)

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Peppers Docklands, Melbourne, current page

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4.5 out of 5

Wonderful!

See all 392 Wotif Reviews

"Great location for football fans excellent rooms view from our room overlooking water and bridge magnificent at night Great location for football fans ... " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Peppers Docklands. Within a 5-minute stroll you'll find Marvel Stadium and Yarra Riverfront within a 15-minute walk. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy LCD TVs with digital channels, and all 87 rooms feature iPod docks, coffee/tea makers, and safes. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Momami, is open for breakfast, brunch, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center and seasonal outdoor swimming pool. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Melbourne Central Business District hotel, attractions include Melbourne Central and SEA LIFE Melbourne.

2 Bedroom Balcony (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room (Peppers Petite)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Peppers King with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Suite (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Peppers Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Peppers Deluxe King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Hotel (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room (Peppers King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

See all rooms (8)

Peppers Docklands ratings based on 392 Verified Reviews

Review Summary

4.5 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Docklands

1 out of 5

Staff were rude and unhelpful. Bathroom shower had mold and soap scum build up

Posted by a verified traveller on 14 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Madeleine

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

5 out of 5

Posted by a verified traveller on 3 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Hannah

Thank you for this amazing review!

3 out of 5

Great location for football fans excellent rooms view from our room overlooking water and bridge magnificent at night Great location for football fans excellent rooms view from our room overlooking water and bridge magnificent at night

Posted by a verified traveller on 1 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Hannah

Dear Guest, Thank you for these lovely comments regarding your stay. Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5

Posted by a verified traveller on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Madeleine

Dear Guest, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards, The Guest Service Team

5 out of 5

Posted by a verified traveller on 9 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Hannah

Thank you for this 5 star review! We love receiving such amazing feedback and hope to see you again soon! Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5

I loved the style , the central location and the free upgrade !!

Posted by a verified traveller on 21 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Hannah

Dear Guest, Thank you for your 5 Star Review! We are thrilled to receive such amazing feedback! Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5

Customer service was great and always a smile. Nothing was a problem

Posted by a verified traveller on 19 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Hannah

Dear Guest, Thank you for your amazing review! We are so glad to hear that you enjoyed your stay. We hope to welcome you back soon! Warm Regards, Hannah James-Crisp Guest Relations Manager

5 out of 5

Recently stayed for a girls weekend, 2 adults, 2 children. Property was close to public transport or within walking distance to many places! Room was much larger then we were expecting and suited us perfectly with comfy beds and amenities. We didn’t love the breakfast - highly recommend the short walk down to Cargo on the waterfront. Staff were super friendly and check in was quick and easy. We would definitely stay here again.

Posted by a verified traveller on 19 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Hannah

Dear Guest, Thank you for your amazing review! We are so glad to hear that you enjoyed your stay and we loved having you here! We look forward to seeing you again! Warm Regards, Hannah James-Crisp

3 out of 5

Posted by a verified traveller on 13 Jan. 2020

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Comment from Hotel Management

17 Feb. 2020 by Madeleine

Dear Guest, Thank you for your review, We are glas you enjoyed your stay with us here at Peppers Docklands and look forward to welcoming you back again soon. Kind Regards, The Guest Service Team

5 out of 5

I liked our room but also the friendly, efficient staff

Posted by Sallie, from Warragul on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Hannah

Dear Sallie, We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback and I will share your comments with our team We hope your next visit will be as pleasant as the previous one. Warm Regards, Hannah James-Crisp Guest Relations Manager

About the Peppers Docklands

Location 679 Latrobe Street, Docklands, VIC 3008

Property Features

Peppers Docklands offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Peppers Docklands. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

87 guestrooms or units
5 levels
Dining venue
Bar or lounge
Deli
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

Airport: Tullamarine Airport (MEL) (22.6 km / 14 mi)
Train station: Southern Cross Station (1.3 km / 0.8 mi)
Metro station: Flagstaff Station (0.9 km / 0.6 mi)
Property shuttles: Airport shuttle
Parking: Valet parking available for a surcharge

Room Amenities

Peppers Docklands offers 87 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

Minibar
IPod dock
In-room dining (limited hours)
LCD television
Digital channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Shower
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Momami - This restaurant serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 10 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 50.0 per night.
Free cribs (infant beds)!

Pet Policy

No pets allowed

Policies

This property offers buggy drop-off services to the Etihad Stadium concourse and Southern Cross Station.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Parking height restrictions apply
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: between AUD 5 and AUD 30 per person (approximately)
Valet parking fee: AUD 45 per day (in/out privileges)
Late check-out fee: AUD 20.00 (subject to availability)
Rollaway bed fee: AUD 50.0 per night
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Peppers Docklands Hotel
Peppers Docklands

You should know

The seasonal pool will open in January and close in December.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Peppers Docklands