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4.2 out of 5

"Valet parking was terrible, we wasted our money. After waiting 45 minutes with our car not arriving and being told it was on the way, our keys hadn’t ... " More

By a verified traveller on Tue 06 Dec 2022

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Hotel Description

Novotel Melbourne on Collins puts you in the heart of Melbourne, connected to a shopping center and within steps of Collins Street and Flinders Lane. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The restaurant, Lane Restaurant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. 7016 square feet (652 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of car rentals on site.

With a stay at this 4.5-star Melbourne Central Business District hotel, you'll be 1.5 km (0.9 mi) from Crown Casino and Entertainment Complex.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$204* Per night/room 2 Jan. - 3 Jan.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Accessible Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Melbourne on Collins ratings based on 350 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Melbourne on Collins

Everyone (208) Couples (38) Family (72)
3 out of 5
Valet parking was terrible, we wasted our money. After waiting 45 minutes with our car not arriving and being told it was on the way, our keys hadn’t even been collected. Don’t offer the service if you can’t be honest about the 30 mins wait you offer. Hotel was far too busy, I won’t stay again.

Posted by on 6 Dec. 2022

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5 out of 5
so close to everything Myer David Jones restaurants

Posted by on 5 Dec. 2022

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4 out of 5
Being lactose intolerant was pleased to see sorbet on the fruit platter menu however second time I ordered, it came with ice cream. Not ideal for a lactose intolerant person. Otherwise, all good

Posted by on 3 Dec. 2022

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5 out of 5
Quiet and convenient location

Posted by on 21 Nov. 2022

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Comment from Hotel Management

28 Nov. 2022 by Andrew M

Dear Lynne, Thank you for the 5 star review! We hope to be able to welcome you back to Melbourne again soon. Warm Regards, Andrew Maynard General Manager

2 out of 5
Arrived at reception 3 people on desk…zero acknowledgement for several minutes. Bar shut at 11 on Saturday night..ordered some drinks on room service instead…45 minutes later..cancelled them. Then they showed up at midnight. Great location but not sure value fir money.

Posted by on 12 Nov. 2022

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Comment from Hotel Management

28 Nov. 2022 by Andrew M

Dear Elise,Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Andrew Maynard General Manager

5 out of 5
Close to everywhere I wanted to go. Meals very nice

Posted by on 26 Oct. 2022

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Comment from Hotel Management

28 Nov. 2022 by Andrew M

Dear Pam,Thank you for your feedback. Glad to hear you enjoyed our central location! We look forward to welcoming you back to Novotel Melbourne on Collins! Kind regards, Andrew Maynard General Manager

5 out of 5
Lovey, roomy Great position, tram stop just outside Close to shopping and dining

Posted by on 23 Oct. 2022

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Comment from Hotel Management

28 Nov. 2022 by Andrew M

Dear Shannon, Thank you for the 5 star review! We hope to be able to welcome you back to Melbourne again soon. Warm Regards, Andrew Maynard General Manager

5 out of 5
Very family friendly. The room was large and comfortable for our family of 4. Great central location close to everything. Kids loved the pool and breakfast.

Posted by on 12 Oct. 2022

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5 out of 5
Central location in the city. Waking distance to restaurants, Docklands and entertainment. The room was quiet, clean and comfortable.

Posted by on 12 Oct. 2022

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3 out of 5
Called room service to ask for an ice bucket as fridge was barely cold. Over 30 mins later they called room and told us to collect it ourselves from reception, reception had no idea about it so had to wait again. Reception super slow and understaffed. All this for $300 per night

Posted by on 30 Sep. 2022

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Comment from Hotel Management

28 Nov. 2022 by Andrew M

Dear Kristine, We really appreciate you taking the time to provide us with your feedback. At Novotel Melbourne on Collins we continuously strive to improve the quality of our service, so your feedback is very important to us! We look forward to welcoming you back to Novotel Melbourne on Collins! Kind regards, Andrew Maynard General Manager

About the Novotel Melbourne on Collins

Location 270 Collins Street, Melbourne, VIC 3000

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:

  • Bar/Lounge
  • Dining venue(s)

Property Features

Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7016 square feet (652 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Novotel Melbourne on Collins. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7016 sq ft of conference space
  • 652 sq m of conference space
  • Built in 1992
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Southern Cross Station (2.1 km / 1.3 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)

Room Amenities

Novotel Melbourne on Collins offers 380 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free: Maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 38 and AUD 38 for adults, AUD 0 and AUD 38 for children (approximately)
  • Nearby parking fee: AUD 30 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Collins
  • Melbourne Novotel
  • Melbourne Novotel Collins
  • Novotel Collins
  • Novotel Collins Hotel
  • Novotel Collins Hotel Melbourne
  • Novotel Collins Melbourne
  • Novotel Melbourne
  • Novotel Melbourne Collins
  • Accor Melbourne On Collins
  • Novotel Melbourne On Collins Hotel Melbourne
  • Novotel Melbourne Collins Hotel
  • Novotel Melbourne on Collins Hotel
  • Novotel Melbourne on Collins Melbourne
  • Novotel Melbourne on Collins Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.