4.3 out of 5

"Always return to Novotel on Collins when I visit Melbourne, excellent location central to everything and friendly helpful staff 😁 " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

Novotel Melbourne on Collins places you in the center of Melbourne,connected to a shopping centre and within a short 5-minute stroll of popular places like Bourke Street Mall and Flinders Lane. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy LCD TVs with cable channels, and all 380 soundproofed rooms feature sitting areas, WiFi, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, coffee/tea makers, free newspapers, and safes are available.

The restaurant, Lane Restaurant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. 7016 square feet (652 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, a fitness centre, and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District hotel include Regent Theatre and Federation Square.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$172 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Melbourne on Collins ratings based on 1,083 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Melbourne on Collins

Everyone (771) Couples (148) Business (4) Family (153) Other (1)
5 out of 5
Clean room, great location and helpful friendly staff.

Posted by on 19 Apr. 2019

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5 out of 5
The staff where excellent, very helpful, nothing was a trouble at all. The room was clean and tidy. The pool area was great as well. Overall we enjoyed our stay.

Posted by on 19 Apr. 2019

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4 out of 5

Posted by on 17 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by Franzi

Thank you for the review. Novotel Team

4 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

14 Apr. 2019 by Franzi

Thank you for providing feedback. Novotel Team

3 out of 5

Posted by on 10 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by Franzi

Thank you for posting a review. Novotel Team

4 out of 5

Posted by on 8 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by Franzi

Thank you for posting a review. Novotel Team

4 out of 5

Posted by on 4 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by franzi

Thank you for posting a review. Novotel Team

3 out of 5
There was a musty smell on my floor 8 and a strong ‘freshener’ smell in my room. The room and paint finished were showing signs of wear and tear It just felt old and worn out. Staff was great

Posted by on 2 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Franzi

Thank you for providing a review and my sincerest apology we did not live up to expectations. Novotel Team

4 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Franziska

Thank you for your time to provide a review. Novotel Team

2 out of 5
Nice sized rooms, felt clean. But, Foxtel not working and No sugar or milk sugar to make a cup of coffee. I would expect this especially at this price range

Posted by on 28 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by Franziska

We appreciate your feedback and will work harder. My apology we let you down. Novotel Team

About the Novotel Melbourne on Collins

Location 270 Collins Street, Melbourne, VIC 3000

Property Features

Novotel Melbourne on Collins offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 7016 square feet (652 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7016 sq ft of conference space
  • 652 sq. m of conference space
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24 km / 14.9 mi)
  • Train station: Flinders Street Station (1 km / 0.6 mi)
  • Metro station: Melbourne Central Station (0.9 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Melbourne on Collins offers 380 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. This Melbourne hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Lane Restaurant – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Lane Cafe and Bar – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 0 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10 per night (3-device limit, rates may vary)
  • Valet parking fee: AUD 49.00 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Melbourne Collins Hotel
  • Novotel Collins Hotel
  • Novotel Melbourne Collins
  • Novotel Collins
  • Novotel Melbourne On Collins Hotel Melbourne
  • Melbourne Novotel
  • Accor Melbourne On Collins

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 5-device limit.