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4.2 out of 5

"The Novotel was very comfortable to stay in. Our room was spacious and well appointed. Staff were very friendly and helpful - offering additional amen ... " More

By a verified traveller on Thu 12 May 2022

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Hotel Description

Novotel Melbourne on Collins places you in the center of Melbourne,connected to a shopping center and within a short 5-minute stroll of popular places like Collins Street and Regent Theatre. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

All 380 soundproofed rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, sitting areas, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while pillow menus and down comforters invite a good night's rest. Additionally, coffee/tea makers, safes, and hair dryers are available. Change of towels is available on request.

The restaurant, Lane Restaurant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. 7016 square feet (652 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include Federation Square and Melbourne Central.

Accessible Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$212* Per night/room 13 Jun. - 14 Jun.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Melbourne on Collins ratings based on 332 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Melbourne on Collins

Everyone (222) Couples (34) Family (55)
5 out of 5
The Novotel was very comfortable to stay in. Our room was spacious and well appointed. Staff were very friendly and helpful - offering additional amenities as well as assisting with enquires. The breakfast buffet was excellent value I did, however, have problems with the wifi. The hot tub at the pool was a little cold and we didn’t use the pool itself as we were told by other guests that it was very cold!

Posted by on 12 May 2022

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3 out of 5
Location is great bar is understocked room is averge and bed was hard.

Posted by on 2 May 2022

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3 out of 5
Pool was not in swimable condition, room service was limited and not all items on the online menu were available.

Posted by on 30 Apr. 2022

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4 out of 5
The pool was quite cold. Would be great if it was warmer. Rooms were nice

Posted by on 24 Apr. 2022

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3 out of 5
Property close to shopping. Very disappointed to find restaurant closed. Breakfast menu very limited & our food arrived uncovered also missing items.

Posted by on 21 Apr. 2022

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5 out of 5
Central located, clean, friendly and helpful staffs

Posted by on 17 Apr. 2022

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5 out of 5
Simple and perfect

Posted by on 15 Apr. 2022

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4 out of 5
Comfortable accommodation and very convenient location

Posted by on 14 Apr. 2022

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5 out of 5
Central location it was nice and quiet pool was excellent kids loved it

Posted by on 21 Mar. 2022

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5 out of 5
Staff were all very helpful and friendly and the location was great!

Posted by on 20 Mar. 2022

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About the Novotel Melbourne on Collins

Location 270 Collins Street, Melbourne, VIC 3000

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:

  • Bar/Lounge
  • Dining venue

Property Features

Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7016 square feet (652 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Novotel Melbourne on Collins. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7016 sq ft of conference space
  • 652 sq m of conference space
  • Built in 1992
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Southern Cross Station (1.5 km / 1 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)

Room Amenities

Novotel Melbourne on Collins offers 380 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Melbourne on Collins

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 35 and AUD 35 for adults, AUD 0 and AUD 35 for children (approximately)
  • Nearby parking fee: AUD 30 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Collins
  • Melbourne Novotel
  • Melbourne Novotel Collins
  • Novotel Collins
  • Novotel Collins Hotel
  • Novotel Collins Hotel Melbourne
  • Novotel Collins Melbourne
  • Novotel Melbourne
  • Novotel Melbourne Collins
  • Accor Melbourne On Collins
  • Novotel Melbourne On Collins Hotel Melbourne
  • Novotel Melbourne Collins Hotel
  • Novotel Melbourne on Collins Hotel
  • Novotel Melbourne on Collins Melbourne
  • Novotel Melbourne on Collins Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.