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3.8 out of 5

"Our rooms could do with a face lift. Carpet very worn. Huge crack in hand basin and no hand rail to help stepping into bath to use the shower. The bed ... " More

By a verified traveller on Sun 04 Dec 2022

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Hotel Grand Chancellor Melbourne. Within steps you'll find QV Centre and Comedy Theatre. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a bar/lounge.

The restaurant, Footlights, is open for breakfast. Enjoy the gym and pool loungers. 5382 square feet (500 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Melbourne Central Business District hotel, you'll be 2.4 km (1.5 mi) from Crown Casino and Entertainment Complex.

Classic Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$123* Per night/room 19 Dec. - 20 Dec.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Melbourne ratings based on 364 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Grand Chancellor Melbourne

Everyone (163) Couples (93) Family (68)
4 out of 5
Our rooms could do with a face lift. Carpet very worn. Huge crack in hand basin and no hand rail to help stepping into bath to use the shower. The bed and pillows were very comfortable. Would stay again as very convenient to CBD.

Posted by on 4 Dec. 2022

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5 out of 5
Great location for our requirement. Easy walking to so many of Melbourne's eats and entertainment. 30 degree day ment we also made the most of the perfectly temperatured roof top pool. Will be back.

Posted by on 4 Dec. 2022

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5 out of 5
We liked the location, friendly staff and clean room daily

Posted by on 29 Nov. 2022

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2 out of 5
Poor communication from staff at check-in re construction. Extremely noisy, in the afternoon and started up again first thing in the morning. Not an enjoyable stay

Posted by on 28 Nov. 2022

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3 out of 5
location

Posted by on 20 Nov. 2022

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4 out of 5
Lovely staff nice clean rooms

Posted by on 18 Nov. 2022

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5 out of 5
Great location wonderful service really nice room

Posted by on 24 Oct. 2022

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3 out of 5
The showers were hot which is good but they were a trickle more than a shower

Posted by on 22 Oct. 2022

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5 out of 5
Lovely staff with friendly service

Posted by on 19 Oct. 2022

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3 out of 5
The hot water is way too hot and the showers are very disappointing

Posted by on 16 Oct. 2022

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About the Hotel Grand Chancellor Melbourne

Location 131-137 Lonsdale Street, Melbourne, VIC 3000

Property Features

Hotel Grand Chancellor Melbourne offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Grand Chancellor Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Metro station: Parliament Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:00 AM.

Footlights - This restaurant serves breakfast only.

Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests may be subject to health screenings for COVID-19 at the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 29 for adults and AUD 14 for children (approximately)
  • Covered valet parking fee: AUD 35 per day (in/out privileges)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Melbourne
  • Hotel Grand Chancellor Melbourne
  • Melbourne Grand Chancellor
  • Melbourne Grand Chancellor Hotel
  • Grand Chancellor Hotel Melbourne
  • Grand Chancellor Melbourne Hotel Melbourne
  • Chancellor Melbourne Melbourne
  • Hotel Grand Chancellor Melbourne Hotel
  • Hotel Grand Chancellor Melbourne Melbourne
  • Hotel Grand Chancellor Melbourne Hotel Melbourne

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.