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3.9 out of 5

"The workers were very nice to both me and my husband enjoyed whole time we were there " More

By a verified traveller on Wed 29 Jun 2022

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Hotel Grand Chancellor Melbourne. Within just a 10-minute stroll, you'll find popular attractions like Princess Theatre and Collins Street. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a bar/lounge.

The restaurant, Footlights, is open for breakfast. Enjoy the gym and pool loungers. 5382 square feet (500 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District hotel include Melbourne Central and Carlton Gardens.

Classic Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$123* Per night/room 24 Jul. - 25 Jul.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Melbourne ratings based on 345 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Grand Chancellor Melbourne

Everyone (182) Couples (83) Family (50)
5 out of 5
The workers were very nice to both me and my husband enjoyed whole time we were there

Posted by on 29 Jun. 2022

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5 out of 5
Love the outdoor rooftop pool.

Posted by on 26 Jun. 2022

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5 out of 5
Close to the theatres, shopping precinct and China town.

Posted by on 25 Jun. 2022

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4 out of 5
Good value for money! Bathrooms look a bit “tired” and very difficult to adjust water temperature - either scalding hot or cold! Love the chairs in the room and beds super comfy Really like the bar and restaurant on site. Staff very helpful

Posted by on 25 Jun. 2022

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1 out of 5
Carpet in room was torn in many places. Television did not work. Room tidy but furniture tatty. Mouse running around in front reception area wasn’t a great first impression. . Will not stay here again.

Posted by on 18 Jun. 2022

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5 out of 5
Comfort

Posted by on 16 Jun. 2022

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2 out of 5
Bed linen was dirty with makeup. Over pillow. It was just turned upside down by the cleaner! Towels dirty with hair and stains

Posted by on 11 Jun. 2022

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4 out of 5
I went for a swim at 10.30pm in the rooftop pool, it was warm, refreshing and the city lights were amazing, this was in winter in Melbourne

Posted by on 11 Jun. 2022

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4 out of 5
Great location. Over-priced. Very slow check in. Room well-appointed with no view at all. Comfortable and warm but doesn’t rate a return for the rate.

Posted by on 10 Jun. 2022

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4 out of 5
I often stay here and always find the room really clean. The bed is comfortable and the shower is good. I like the location of the hotel, close to theatres, good restaurants etc

Posted by on 8 Jun. 2022

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About the Hotel Grand Chancellor Melbourne

Location 131-137 Lonsdale Street, Melbourne, VIC 3000

Property Features

Hotel Grand Chancellor Melbourne offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Grand Chancellor Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Metro station: Parliament Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and in-room massages can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:00 AM.

Footlights - This restaurant serves breakfast only.

Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests may be subject to health screenings for COVID-19 at the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 29 for adults and AUD 14 for children (approximately)
  • Covered valet parking fee: AUD 35 per day (in/out privileges)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Melbourne
  • Hotel Grand Chancellor Melbourne
  • Melbourne Grand Chancellor
  • Melbourne Grand Chancellor Hotel
  • Grand Chancellor Hotel Melbourne
  • Grand Chancellor Melbourne Hotel Melbourne
  • Chancellor Melbourne Melbourne
  • Hotel Grand Chancellor Melbourne Hotel
  • Hotel Grand Chancellor Melbourne Melbourne
  • Hotel Grand Chancellor Melbourne Hotel Melbourne

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.