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Imagine Marco

4-star property
42-48 Balston Street, Southbank, VIC 1800 796 370
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4.2 out of 5
Very good!
See all 398 wotif Reviews

"Convenient and competitively priced " More

By a verified traveller on Sat 27 May 2023

Points Of Interest

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Hotel Description

At Imagine Marco you'll be within a 20-minute stroll of Crown Casino and Fed Square. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A sitting area, a coffee/tea maker, and a safe are also available.

This smoke-free aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Added amenities include laundry facilities, a 24-hour front desk, and a terrace. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4-star Southbank aparthotel include SEA LIFE Melbourne and Hosier Lane.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$128* Per night/room 14 Jun. - 15 Jun.

Two Bedroom Junior Sky Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Sky Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Junior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Sky Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Imagine Marco ratings based on 398 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Imagine Marco

Everyone (270) Couples (54) Family (57)
2 out of 5
Stay was good. Only problem was there was a couple of loud knocks in the door and an Asian guy just burst in without me even answering and asking if I needed any house keeping. This properly clearly states that housekeeping isn't offered and that towels and or sheets are available on request from reception

Posted by on 27 May 2023

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5 out of 5
Convenient and competitively priced

Posted by on 27 May 2023

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5 out of 5
The only fault we found was the tea and milk etc was not replaced and there was no spare blankets, pillows etc.

Posted by on 26 May 2023

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3 out of 5
Location was excellent but the hotel in general did not give a clean and pristine look about it. The stairs in the foyer were not clean. The room we were in was dirty. It needed a deep clean. The shower surround was mouldy. The crockery was not consistent. There was only one tall drinking glass. One day our apartment had not been serviced when we returned at 5:00pm. We had to go back down to reception and made a complaint. Towels were replaced soon after but no cleaning done. The bed was far too soft, no substance and pillows to soft to lay on. Also the wifi was intermittent. Not good enough.

Posted by on 25 May 2023

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5 out of 5
Staff were really helpful and personable. Great location!

Posted by on 17 May 2023

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3 out of 5
Rooms a bit cramped and lack of power points in living area.

Posted by on 13 May 2023

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5 out of 5
We enjoyed our 2 night stay at Imagine Marco. It had everything we wanted and was on Southbank. We were comfortable and safe. Staff were friendly and the facilities were clean.

Posted by on 12 May 2023

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3 out of 5
Location great. My apt needed a good clean. Shower surround mouldy. Skirtings filthy & dusty. Bed far too soft. Some days I rec’d full towel service ie towels, facecloths, hand towels & foot towel. Other days we only got half of the towels. We had to get more from reception. Also need a clothes rack for drying. Some clothes cannot go in dryer.

Posted by on 11 May 2023

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4 out of 5

Posted by on 8 May 2023

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3 out of 5
The negative about the stay: No Netflix on tv Staff seemed inconvenienced by the smallest requests eg- can I please borrow an umbrella or have another blanket for the bed as freezing day with pouring rain. The heating does not come into one of the bedrooms so was very cold. There is minimal kitchen supplies and they are all in the draw dirty. There is 2 balcony areas and neither have chairs or small table to sit outside. Carpark is $25 per night when a short walk to crown is $18. The first day we get there, they close the pool and gym for a week saying it’s due for maintenance. They asked for every guests ID and took a copy upon checking in. I’ve stayed in better hotels that never even did this. It’s very odd. Positive - Woolworths across the road. Walking distance to crown.

Posted by on 7 May 2023

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About the Imagine Marco

Location 42-48 Balston Street, Southbank, VIC 3009

Property Features

Imagine Marco offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at Imagine Marco. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 176 guestrooms or units
  • 39 levels
  • 2 buildings
  • Built in 2016
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (1.5 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Imagine Marco offers 176 accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The general deposit is payable by credit card on the date of arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 12
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25.00 per night
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imagine Marco Apartment Southbank
  • Imagine Marco Apartment
  • Imagine Marco Southbank
  • Imagine Marco Southbank
  • Imagine Marco Aparthotel
  • Imagine Marco Aparthotel Southbank

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.