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4.4 out of 5

"Clean property with very friendly and helpful staff. Great location and excellent view of Albert Park and Port Phillip Bay " More

By a verified traveller on Sat 10 Jul 2021

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Hotel Description

At Imagine Marco you'll be within a 20-minute stroll of Crown Casino and Entertainment Complex and SEA LIFE Melbourne. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a living room. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. A dining area, a coffee/tea maker, and a safe are also available.

This smoke-free aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Added amenities include laundry facilities, a 24-hour front desk, and dry cleaning/laundry services. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4-star Melbourne Central Business District aparthotel include Federation Square and Hosier Lane.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$159* Per night/room 11 Oct. - 12 Oct.

Two Bedroom Junior Sky Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Sky Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Junior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Sky Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Imagine Marco ratings based on 322 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Imagine Marco

Everyone (237) Couples (38) Family (42)
4 out of 5
Close to city

Posted by on 11 Jul. 2021

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5 out of 5
Clean property with very friendly and helpful staff. Great location and excellent view of Albert Park and Port Phillip Bay

Posted by on 10 Jul. 2021

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4 out of 5
Very clean, safe and comfortable. Location was great with Woolworths very close.

Posted by on 1 Jul. 2021

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4 out of 5

Posted by on 1 Jul. 2021

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1 out of 5

Posted by on 31 May 2021

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Comment from Hotel Management

21 Jun. 2021 by Imagine Marco

Dear Guest, Thank you for taking the time to review Imagine Marco. Your feedback is important to us, it allows us to improve and develop our product at Imagine Marco. We hope to welcome you back. Kind Regards, Imagine Marco Team.

2 out of 5
Have stayed here on a number of occasions. Won’t be back after our last stay. Room hadn’t been cleaned properly. Half drunk water bottle in fridge, shampoo bottle had been opened and used but put back as if new. Hairs in the bedding. Told front desk and was offered a late check out. Enquired about staying another night and was offered a “discounted rate” which was still more expensive than online booking sites. Cleanliness was horrible.

Posted by on 18 May 2021

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Comment from Hotel Management

6 Jun. 2021 by Imagine Marco

Dear Guest, Thank you for advising us of your experience. We value our guests and all feedback provided to improve our standards and product. We are extremely disappointed to read of your experience and would off hope to be able to solve the concerns and provide a opportunity straight away to improve your stay immediately to met your expectations prior to departure notification. This feedback has been discussed with the department managers. Thank you for your time. Kind Regards Reception Imagine Marco Team

4 out of 5
Property is excellent, very good location, the only thing we did not like we the traffic noise, despite double glazing

Posted by on 14 May 2021

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Comment from Hotel Management

6 Jun. 2021 by Imagine Marco

Dear Guest, Thank you for your feedback. We are delighted to read that we were able to meet your expectations in location and product. We look forward to welcoming you back in the future. Kind Regards Reception Imagine Marco Team

4 out of 5
Close to Woolworths and restaurants. Swimming pool is a bit small. Great apartment hotel overall.

Posted by on 17 Apr. 2021

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Comment from Hotel Management

6 Jun. 2021 by Imagine Marco

Dear Guest, Thank you for reviewing Imagine Marco. We are glad to read that our service and product met your expectations and contributed to an enjoyable stay. We look forward to welcoming you back next time you're in Melbourne. Kind Regards Reception

3 out of 5
The property is very well located. The layout and design is good. This property really needs to be cleaner. The room smelled of old cigarette smoke and was very must. There were hairs left in the bathroom. The Balcony balcony was in a filthy and unusable state.

Posted by on 29 Mar. 2021

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Comment from Hotel Management

15 Apr. 2021 by Imagine Marco

Thank you for advising us of your experience and the areas you found improvements can be made. We value our guests and review all feedback to improve our standards and product. We have discussed this feedback with the department managers regarding the cleanliness. We are happy to read you like the location of the hotel and layout of the apartment. Thank you for taking the time to review us. We hope to welcome you back in the future. Kind Regards, Imagine Marco Team.

4 out of 5

Posted by on 10 Mar. 2021

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Comment from Hotel Management

10 Apr. 2021 by Imagine Marco

Thank you for your feedback. We are delighted to read that we were able to meet your expectations and provide an enjoyable stay. We look forward to welcoming you back in the future. Kind Regards, Imagine Marco Team.

Property Features

Imagine Marco offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. Imagine Marco also features tour/ticket assistance, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 176 guestrooms or units
  • 39 levels
  • 2 buildings
  • Built in 2016
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Imagine Marco offers 176 accommodations with washers/dryers and minibars. Rooms open to balconies. Accommodations offer separate living rooms. 55-inch flat-screen televisions come with premium cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The general deposit is payable by credit card on the date of arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25.00 per night
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imagine Marco Apartment Southbank
  • Imagine Marco Apartment
  • Imagine Marco Southbank
  • Imagine Marco Southbank
  • Imagine Marco Aparthotel
  • Imagine Marco Aparthotel Southbank

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.