4.4 out of 5

"Close to restaurants, casino and public transport. Very comfortable beds and good view of city from the balcony. " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A family-friendly stay in Southbank awaits you at Imagine Marco. Within just a 15-minute stroll, you'll find popular places like Eureka Tower and National Gallery of Victoria. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.

This smoke-free apartment offers free WiFi in public areas, a fitness centre, and has a 24-hour front desk. Additionally, you'll find laundry facilities, barbecue grills, and childcare. There's also the convenience of self parking.

Within a 30-minute walk of this 4-star Melbourne Central Business District property, attractions include SEA LIFE Melbourne and Bourke Street Mall.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$119 per night

Executive Two Bedroom Sky Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Junior Sky Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Junior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Sky Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Imagine Marco ratings based on 198 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Imagine Marco

Everyone (188) Couples (5) Family (3)
2 out of 5
Will not return to this property. The apartment was clean, however, it here was a suspect stain on the bedsheets and hairs all over one side of unchanged pillow cover. It smelled stale. There is a long wait for the lifts. The pool was nice for a swim but also lots of chewing gum debris and cigarette buts around pool edge. I didn’t put my head under the water! On the plus side, very comfortable bed. Poor location in a dirty part of town. Lots of litter in surrounding streets including condoms on footpath, sanitary products and small deal bags. Never again.

Posted by on 9 Dec 2018

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Comment from Hotel Management

10 Dec 2018 by Imagine Marco Team

Dear Guest, Thank you for advising us of your experience and the areas you found improvements can be made. We value our guests and review all feedback to improve our standards and product. Apologies for the unclean bed sheets, pillow cover and pool area. We have discussed this feedback with the department managers. Unfortunately we are having heavy construction in the area at the moment because of the future growth of Southbank and as result, litter in surrounding streets. Thank you for taking the time to review us. We hope to welcome you back in the future. Kind Regards, Imagine Marco Team.

4 out of 5
very tidy and clean and the staff were friendly and smiley

Posted by on 9 Dec 2018

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Comment from Hotel Management

9 Dec 2018 by Imagine Marco Team

Dear Tom, Thank you for reviewing Imagine Marco. We are glad to read that our team were approachable and our apartments were clean, comfortable and met your expectations which contributed to an enjoyable stay. We look forward to welcoming you back next time you're in Melbourne. Kind Regards, Imagine Marco Team.

5 out of 5
Such a beautiful hotel, the room was super clean and spacious, staff were so friendly. We came down to Melbourne for a concert, it was about a 15 minute walk to the Rod Laver Arena. Everything else was really close too. We have definitely found our perfect hotel next Melbourne! Will be returning shortly!!

Posted by on 6 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by Imagine Marco Team

Dear Guest, Thank you so much for taking the time out to review your stay with us. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. It delights us all the more to hear that you would be returning shortly. We look forward to seeing you again. Kind Regards

5 out of 5
The staff were courteous and helpful at all times. The manager was approachable and demonstrated genuine care and warmth towards both his staff and hotel guests. Cannot fault Marco's.

Posted by on 1 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by The Imagine Marco team

Dear Guest, Thank you so much for your review, we are thrilled to read your stay with us was an enjoyable one and that our staff showed great customer service. We look forward to welcoming you back to our hotel in the future. Kind Regards, The Imagine Marco Team

4 out of 5
Great location, friendly and helpful staff. Receptionist assistant with changing rooms as the room booked was smaller than anticipated. Provided a discount to upgrade the room to a higher category room. Room was clean and the view amazing. The only recommendation is there was two irons in the room, of which one was broken and the other one had a lot of calcium buildup, but overall a fantastic place and we would stay again.

Posted by on 2 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Imagine Marco Team

Dear Guest, Thank you for your feedback. We are delighted to read the upgraded room was very much appreciated and provided an enjoyable stay. Thank you for the note on the irons in the room we will see to them immediately. We look forward to welcoming you back in the future. Kind Regards Imagine Marco Team

5 out of 5
Fantastic experience from the beautiful room to the friendly front staff.

Posted by , from Country on 29 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by AQ

Dear Jason, Thank you so much for your review. We are happy to know that you enjoyed your stay with us and were satisfied with the service provided by our staff members. Kind Regards Imagine Marco Team

5 out of 5
A lovely place to stay, with modern facilities, friendly helpful staff. Only about a 20 minute walk to Southbank. I would definitely stay here again.

Posted by , from Adelaide on 22 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Imagine Marco Team.

Dear Saskia, Thank you for reviewing Imagine Marco. We are glad to read that our staff were friendly and comfortable and modern facilities met your expectations and contributed to an enjoyable stay. We look forward to welcoming you back next time you're in Melbourne. Kind Regards, Imagine Marco Team.

5 out of 5

Posted by on 21 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Imagine Marco Team.

Dear Guest, Thank you for your feedback. We are delighted to read that we were able to meet your expectations and provide an enjoyable stay. We look forward to welcoming you back in the future. Kind Regards, Imagine Marco Team.

3 out of 5
I would expect to get a carpark in a near new building. I was told there were none available and to try the carpark around the corner, this was full of workers cars as there is alot of construction in the area. The building had no bar or cafe. There was no information in the room of nearby facilities. The balcony was very dirty and had no furniture. TV reception kept dropping out.

Posted by on 20 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Imagine Marco Team

Dear Guest, Thank you for taking the time to review Imagine Marco. Your feedback is important to us, it allows us to improve and develop our product at Imagine Marco. We do apologise for the lack of car parking facilities as we only have very limited car spaces and they do fill very quickly on busy days. We are very lucky to be close to some of the best restaurants and cafe's in Southbank which are a short walk away. We have notified Housekeeping on the dirty balcony. We hope to welcome you back. Kind Regards, Imagine Marco Team.

1 out of 5
Very, very noisy at night diue to location. Rooms were not very clean but the worst part was the staff. Rude and unfriendly and felt like we were treated poorly because we booked through Wotif.

Posted by on 1 Oct 2018

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Comment from Hotel Management

5 Oct 2018 by Imagine Marco Team

Dear Guest, Thank you for advising us of your experience and the areas you found improvements can be made. We value our guests and review all feedback to improve our standards and product. We have discussed this feedback with the department managers. Thank you for taking the time to review us. \We hope to welcome you back in the future. Kind Regards Imagine Marco Team

Property Features

As a guest of Imagine Marco, you'll find a fitness centre, tour or ticket assistance, and a BBQ. Public spaces have free WiFi. The family-friendly Imagine Marco also features on-site laundry facilities, dry cleaning/laundry services, and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Southbank apartment is smoke free.

  • 176 guestrooms or units
  • 39 levels
  • 2 buildings
  • Built in 2016
  • Childcare (surcharge)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (27.3 km / 16.9 mi)
  • Train station: Spencer Street Station (1.9 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Imagine Marco offers 176 forms of air-conditioned accommodation with washers/dryers and minibars. Rooms open to balconies. This accommodation offers separate living rooms. Flat-screen televisions come with cable channels. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Minibar
  • Flat-screen television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25.00 per night
  • Crib (infant bed) fee: AUD 20.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.