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4.4 out of 5

"Excellent stay - clean spacious room - friendly staff " More

By a verified traveller on Sun 26 Sep 2021

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Hotel Description

A luxury stay in Melbourne awaits you at Oaks Melbourne on William Suites. You'll find Flagstaff Gardens a few steps away and Hardware Lane within a 10-minute stroll. Highlights at this aparthotel include in-room kitchens, free WiFi, and furnished balconies.

You can enjoy an LCD TV with cable channels, and each apartment features a sitting area, in-room childcare, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. In-room massages, a safe, and a hair dryer are also available. Change of bedsheets is available on request.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Other amenities include laundry facilities, a 24-hour front desk, and limo/town car service. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Queen Victoria Market and Melbourne Central.

Studio Apartment  (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$124* Per night/room 29 Oct. - 30 Oct.

Deluxe Studio Apartment - Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Apartment - Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio Apartment View (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio Apartment - Park View (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Melbourne on William Suites ratings based on 993 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Melbourne on William Suites

Everyone (727) Business (12) Couples (179) Students (1) Family (66)
5 out of 5
Excellent stay - clean spacious room - friendly staff

Posted by on 26 Sep. 2021

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Comment from Hotel Management

27 Sep. 2021 by Federico

Dear Tara, thanks for having shared your feedback regarding your recent stay with us. We're pleased to know that you really liked it, especially your room and our staff, and we're very much looking forward to welcoming your return to Oaks Melbourne on William Suites. Kind regards, Front Office Staff

4 out of 5
Spacious, clean and quiet - will stay again

Posted by on 18 Aug. 2021

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Comment from Hotel Management

19 Aug. 2021 by Richa

Dear guest, I am delighted that you had a memorable stay with us here at Oaks Melbourne on William Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Kind regards Reception

3 out of 5
Found the reception staff mostly good but room for improvement

Posted by on 21 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Oaks Melbourne on William Suites

Dear Guest, thank you for taking the time to share your recent experience with us. We appreciate your feedback and we are delighted to learn that you've liked our staff, however we're sorry to hear that the room didn't meet your expectations. Your feedback has been shared with the team to always keep improving. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind regards

4 out of 5
the oaks is well located for meetings with the legal fraternity, movida aqui is nearby in little bourke st, next to patricia for the best hole in the wall coffee and ideal for entry on to motorways if traveling to the country, opposite flagstaff station for train travel, parking at the secure park is ok at $25 per 24 multiple entry

Posted by on 12 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Oaks Melbourne on William Suites

Dear Guest, thanks for taking the time to write this review. We're delighted to know that you've enjoyed your recent stay with us, particularly the location. We really hope to see you again during your next visit to Melbourne. Kind regards

3 out of 5

Posted by on 7 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Oaks Melbourne on William Suites

Dear guest, thanks for your valuable ratings, we hope to see you again in future. Thank you

5 out of 5
An excellent clean, quiet place, well-situated and well-appointed. A wonderful base for a business trip to Melbourne CBD.

Posted by on 5 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by Oaks Melbourne on William Suites

Dear guest, Thank you for taking the time to share your review. We appreciate your feedback and we are really glad to know that you've enjoyed so much your stay with us. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

5 out of 5
There's nothing to complain about

Posted by on 27 May 2021

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Comment from Hotel Management

28 May 2021 by Front Office

Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Reception Desk

4 out of 5

Posted by on 1 May 2021

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Comment from Hotel Management

22 May 2021 by Front Office

Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Inga Front Office Supervisor

5 out of 5
Room was clean & tidy, convenient location, all good, very happy. Particularly liked the shower, nice big, square shower head. Love a good shower in the morning! Cheers.

Posted by on 25 Apr. 2021

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Comment from Hotel Management

1 May 2021 by Front Office

Dear Guest, Thank you for your kind review. We are happy that you have enjoyed your stay with us. We do hope to greet you at our property at the nearest future again. Kind regards, Reception Team

2 out of 5
Was not impressed by used tissue left on the balcony and dirty doona insert in the sheets.

Posted by on 25 Apr. 2021

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Comment from Hotel Management

1 May 2021 by Front Office

Dear Guest! Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Kind regards, Reception Team

About the Oaks Melbourne on William Suites

Location 350 William Street, Melbourne, VIC 3000

Property Features

As a guest of Oaks Melbourne on William Suites, you'll find a fitness center, tour/ticket assistance, and multilingual staff. WiFi is free in public spaces. The luxury Oaks Melbourne on William Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 218 guestrooms or units
  • 35 levels
  • Built in 2013
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.2 km / 0.8 mi)
  • Metro station: Flagstaff Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Melbourne on William Suites offers 218 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and change of bedsheets can be requested.

  • In-room kitchen
  • Private balcony (furnished)
  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks William
  • Oaks William Aparthotel
  • Oaks William Aparthotel Melbourne
  • Oaks William Melbourne
  • William Oaks
  • Aparthotel Oaks on William West Melbourne
  • West Melbourne Oaks on William Aparthotel
  • Oaks William Aparthotel West Melbourne
  • Oaks William West Melbourne
  • Oaks on William West Melbourne
  • Aparthotel Oaks on William
  • Oaks William Aparthotel
  • Oaks William
  • Oaks On William West Melbourne
  • Oaks on William
  • Oaks Melbourne on William Suites Melbourne
  • Oaks Melbourne on William Suites Aparthotel
  • Oaks Melbourne on William Suites Aparthotel Melbourne

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.